Flipkart Complaints & Reviews

I had ordered 12 garden pots from flipkart order id od[protected] tracking id fmpp[protected] on[protected]. I have received my order on[protected]. However i have been cheated because the material delivered is not as per the specifications given on their website. Further inside the seal pack i found that there were only 6 pots inside. They are now refusing to take it back.

Actually i have been placed order in 10 october from flipkart it was 14 oct. Is
Promise date to deliver the product but unfortunately they couldn't reach the promises. I have been contacted customer support several time and they has raised compliant again this query but not resolved the problem every time they have made false promises to me that it ll get delivered by 20th oct or something like that but i waited for long time up to today[protected] after long time wait i got big shocking update from flipkart that my product is cancelled without being my permission or without any information today morning i got call from e kart delivery executive that he cancelled my order for some invalid reason i placed that order in exchange with other mobile. It was defective peace (Its their status)
But fact of matter no one came and checked it simply they have been updated status like this. No response from customer support and i couldn't get same offer because its red mi note 5 pro mobile and from big billion day

I had ordered a gaming laptop during the big billion sale on flipkart on 14th oct'18 and was expected to deliver today (23rd oct'18). At the last moment when the order was out for delivery it showed that order cancellation had been initiated by seller without any intimation and return of order along with refund was initiated.
This was with an exchange of product for which i had already let it formatted and ready for exchange in which i had to delete personal files as well. Not only did my payment get stuck for 7 days during this delivery period but again the refund will take another 8 days which basically means i cannot take anything even during the sale from 24th oct onwards on amazon. (After this incident, no faith in flipkart)

Feel highly disappointed and cheated. The item was a steal with the discount price and bank discounts applicable. (Highly advertised during the sale). Now it feels like they are just cheating the customer by highlighting goods/sellers and making false promises. This is as good as fraud.

This is in regards with the asus phone which i ordered from flipkart on 11th oct and was delivered on 13th oct. I started using the phone from 13th oct and facing lot of problems with this handset. First of all there is a heating problem while charging the phone. If i insert the charger for like 15 mins then the phone becomes so hot. This doesn't look like a normal heating.

Second there is always a network issue. On any random location other phones has full network but no signal in asus phone. If i change and insert the sim in another phone then the network is full, which means the problem is with the phone set.
Third is the camera issue, the phone creates issues while in video mode.
Fourth is the internet metwork. I am facing issues with wifi network.
I already raised multiple complaints and the flipkart rep visited yesterday to check the phone and he agreed that there are issues with the phone.
I was not expecting these kind of services from flipkart. It was mentioned on their website that phone has 10 days refundable policy.
We contacted flipkart no. Of times but they are not helpful at all.

Below are the phone details: imei number [protected],
[protected]
Serial no. - j6aagf0493817th

Waiting for your response.

Thank you,
Shivam nagpal
Phone no. [protected]

I have ordered canon eos 3000d dslr camera, this product on 14th october-2018 and made all the payment, there is no update on status of the product by flipkart team, i have made n number of call, honestly speaking this is pathetic response from entire team of flipkart, they don’t know about the product details, i am afraid about my payment ie 17490 inr done against the product, by trusting flipkart blindly. Can any body help me on this

An unauthorised transaction happened against our account on flipkart for an amount of 19000 by someone else on 2nd of october 2018. Where is the company against flipkart customer service on 3rd of october and they have just replied us that the amount will get refunded back in 8 days but we have not received anything till now.

The are not even bothered to respond on a email as they keep on increasing the resolution time and everytime we contact to them having zero information about our pending cases and they pretend to register the complaint at first step. More than 19 days passed chasing you but no help received.

Fyi

— forwarded message —
From: meet rana
Date: sat, oct 20, 2018, 4:41 pm
Subject: fwd: [incident: in[protected]]
To:
Cc:,,,,,

Dear escalation team,

The below complaint is self explanatory. You are requested to settle the complaint immediately because this is fraud / unauthorised transaction. The bank passbokk statement is attached herewith.

Ps: i have tried making the complaint on oct 3rd 2018 and till today i have been just receiving the fake assurance that fraud team for escalation team will assist me soon with the resolution and almost 17 days passed by keeping the fake assurance given by team instead of a resolution.

Can we expect a resolution and serious action against this complaint.

Fyi
— forwarded message —
From: meet rana
Date: mon, oct 15, 2018, 2:56 pm
Subject: re: [incident: in[protected]]
To: customer support

Hello team,

I have been sending you emails repeatedly from last one week but not a single response received from you

What is this, is this kind of customer support you offer to the customers?

We are a victim of a fraud transaction amd no one is assisting us of helping us with the exact status of the refund.

Awaiting for your earliest response on this.

Thanks

On sat, oct 6, 2018, 9:58 am customer support wrote:

Hello,

We're sorry to hear that your debit/credit card was used to make an unauthorized payment. The orders have been cancelled and the refund will be credited to your bank account/credit card in within 8 business days as per standard banking procedures.

For account security, we share information only when contacted by a bank or law enforcement agency.

Please contact your bank to block further transactions and file a complaint with the law enforcement agency.

Hope this helps.

Regards,
Saai sunil
Flipkart customer support
Your query[protected]:54:36)
Hi there,

Take this case very seriously as this case is for fraud transaction that
Have happened without our permission and we have already initiated the
Police case from our end.

You are also requested to do not release the payment / products to the
Unauthorised person who had done this fraud transaction and share the list
Of products a fraudster tried to purchase.

We need our money aprox 20k back to our saving account. Please let me know
If you need any documents from our side to verify the fraud transaction and
Reverse the paid amount back as refund process.

Awaiting for your earliest response and take the strict action against the
Fraudster.

Ps: i have raised this complaint on the behalf of my father in law as he is
From village and don't know about online shopping. *attached images are
The bank statement for your reference*.

*transaction* date and time: oct 02, 2018 between 1pm to 8pm,
*card misued *: sbi debit card,
Card details: 6074 31xx xxxx 1534
*amount*: inr 19, 254/-
Transaction amount sequence : 1829,
1829, 1829, 1829, 1965, 1965, 1965, 1775, 1829, 1399, 1399, 1399, 1399, 1399
Respectively.

Regards
Mithun singh rana
Call : 9 nine 7 one 4 7 nine 3 four 7

Sir,
You supplied the ifb washing machine order no. Id od[protected]in time and thank you very much. But the supplier did not take the old m/c because of little rest on the sheet. Though it is working condition. And i had to pay rs. 2400/-. But at the time order it was told only that the old machine should be in working condition. And it is working condition.

Please look into this matter.

Thanking you

Nambiar

I had order for 2 nos of " XP PEN DECO 03 " product through Flipkart on 19th October 2018 and got delivery of only one unit on 23rd October 2018 but the Invoice has been done for 2 nos...I had done 100% payment on 19th October itself against the purchase. After knowing one unit missing...I had called Customer care immediately to complain about the missing product but they had very casually taken the complaint mentioning as Order Cancellation / Return category of this Product...I was told I will receive call from Customer care and the issue will be resolved within 4th of November 2018 ..i.e., after 11 days of the complaint registration..also no call had come entire day from Flipkart...Again I had called them in the evening asking for the status but I got the Standard reply it will be resolved within 4th of November 2018...I don't have solution till now for this even after making 100% payment...Flipkart doesn't have any complaint or feedback link on their website...Flipkart is a third-class online portal and they are just not eligible to Sell online with their third-class infrastructure. I suggest public to buy products only though Cash-On-Delivery mode...I strongly suspect Flipkart is deliberately doing such cheatings...

Dear flipkart,
Thank you for providing such a pathetic service.
I had ordered a product on 13th of october, which is not delivered till date (October 23) and i received a message while back that the product has been returned, and refund will be initiated without my consent and knowledge.
The courier person rejected the door step delivery and told me to come at a distant location for product delivery. When i refused, he cancelled the product. After launching a complain with flipkart, i was harassed by your executives for last 10 days.in last 10 days, i was contacted by 7 flipkart executives to understand the same issue and almost everyone promised me that i’ll get my product in time and some action will be taken against the courier person.

This is a clear case of customer safety, and harassment from flipkart and its executives.
What if there were some lady, some under age person and they were call at a distant location from their home. Does flipkart accounts for their safety? Is there a standard operating procedure? Can flipkart be held accountable? As and all, all the personal information (Number, address, name) is exposed to outside world (Courier agency).
And is there a service level agreement between flipkart and their users? How long should it take before a ticket is addressed and closed. How many levels of escalations are allowed? Number of executives contacting a person for the same issue?

It seems like there are number of flaws for an e-commerce which proudly advertises to their customers to become a part of its “big billion day”. Eventually, flipkart is the only one making a billion inr/dollar business without being concerned about the clients, users.
You are refunding back my money, that is really a noble thing to do in this world. But what about my dissatisfaction? My unhappiness? Or the moment lost in time which could have been created only, only if the product was delivered at the right time. Only refund amount is not going to compensate me flipkart, as i had paid it in advance. What about the interest? You used the money for 15 odd days (Add a compound interest rate to it). And you surely cannot even calculate the dissatisfaction i had, which i believe you have no idea about, please look up for punitive damages (Check with your lawyer).
Be ashamed for such a pathetic service provided, the trouble you caused, the dissatisfaction you created, the happiness you ripped and over all the harassment i had to undergo through, flipkart. If you are really so challenged with customer service department, i’ll have my resume emailed it to you.

Regards,
Unhappy, unsatisfied customer.
(Order id = od[protected]

Sir i ordered a lapton on big billion days that was on an offer i paid the amount of inr 77990 online after 8 days i recieved a message of successful shipment and after 10 days of order flipkart cancelled my order without giving appropriate reason. They were having my money for 10 days they could have cancelled long before. Please help regarding thir order

I've purchased mobile phone on 16.05.2018 with buy back guarantee policy and i am entitled for purchasing a new mobile by using buyback guarantee worth 15401 on my oppo f7 because
154th day from the delivery date has already passed and it shows the option of "claim buyback guarantee" but after clicking on this it shows error that "abb is not enabled for this account"please resolve this issue as early as possible

Upon entering pin code 734004 on adress confirmation, a message gets displayed saying'no seller ships to this pincode'.. On the contrary, products are being delivered to this adress almost regularly. The most recent product delivered can be dated to monday, october 15th, 2018

Please look into the matter with urgency as i may have to purchase some required products soon

Awaiting reply,
Panchali choudhuri,
Deshbandhupara, siliguri
Pin: 734004

I have ordered acer predator helios 300 laptop via order id od[protected] on 12th oct 2018 during big billion day sale @61, 990.
The estimated delivery date was on 19th oct 2018 but it hasn't been delivered yet. After checking tracking details it was shown "undelivered due to shipment damaged" (Shipment got damaged from flipkart's own shipping partner ekarts end).
When i called the customer support, they say it has been damaged during shipping and asked me to cancel this order and place new order. The price of laptop is @89, 990 now which is 28, 000 more than at which i ordered it. Even though i mentioned about the price difference and i bought laptop in big billion day sale, i was told the same as to reorder ignoring everything i said.

As a consumer i feels that i been cheated by the flipkart's service of providing me with offered price at which i made the purchase for laptop and failed to deliver in its promised delivery time.

Night i messaged the grievance officer at 12am and order got cancelled at 2 30am without my knowledge, they keep bluffing customers like this with names of big billion day and some xyz deals to make our time, money waste.

Hi, i bought a ps4 game entitled "okami hd" but when the product was delivered i got a pc game named "civilisation gods kings" instead. The game i bought was worth 2000 rupees and the game that was delivered is worth seven hundred rupees only so can i get a refund or at least exchange it for the right product???
Please try to fix it as soon as possible.

This would be the last time i am waiting to hear from escalation team regarding my nokia phone.
As discuss with harshali and she asked me to visit nokia care which i did.
Nokia care upgrade / downgrade software still issue persist.

Regarding second phone again i had recieved a used phone.

If no one is ready to call or resolve my issue then i had to raised a legal complaint against flipkart.

For your information i am adding pictures for second phone.

Contact number - [protected] / [protected] / [protected]

Cancelled my order without of my permission.

No call made to me and order cancelled and the reason mentioned that i have not accepted order.

It was a phone which includes offers as well as i buy that into flash sale. If it got cancelled all the offer and the discount which i was going to receive will disappear.

As per the test massage i received which says one of the service partners has been assigned my package.

MY NAME IS PRIYA
MY CONT. NUMBER IS [protected]
I Receive a defective/dublicate mobile phone. i request to flipkart replace this mobile to the another one. today ( 23 october at 2:26pm ) i receive a call from flipkart the customer care excutive say to me we had to done the troubleshoot! its ok but i request on 21 october to replace this mobile. AT THAT TIME FLIPKART CUSTOMER CARE WAS SLEEPING?? HE/SHE DON'T REMEMBER TROUBLESHOOTING THAT TIME. Today is the 23 october ( last day of my problem solving) FLIPKART PROMISE ME WAIT FOR 48HRS ITS OVER. I have MESSAGE FROM FLIPKART IN THE WRITING AND i HAVE ALSO A AUDIO RECORDING. REPLACE THE MOBILE TODAY OTHERWISE I'LL FILE A COMPLAINT AGAINST FLIPKART IN CONSUMER COURT WITH ALL THE PROOFS LIKE SCREENSHOT, AUDIO RECORDING, MESSAGE FROM FLIPKART ETC..

I haven`t yet revived the refund of my payment after them following massages

"your shipment has been cancelled. Refund will be transferred to your original payment mode within 6 business days (Bank holidays not included) after pick up is completed."

Now, after my complain in flipkart they are tell me your period is over and its not refundable and also change massages in my profile " we are sorry. We are unable to process your replace request.

Dear sir/madam
My concern reagarding my order of mi 10000 mah power ban... With
Order id[protected] amounting rs 799. As i am happy that i have placed order and it will received on monday as per your message but today i am shoked to know that my order was cancelled by you i dont now under which circumstances you cancel my order. I take this issue with your head office if i required i will complaint against you in cusomer court. I am so sad that i placed order in flipcart.

I have purchased mobile moto one power from flipkart which is delivered on 20-oct-2018, price rs-14499/-. But my device not working properly i have face speaker and display issue and flipkart provided 10 day replacement policy but flipkart technical executive cancelled my replacement request. Could my problem solve for flipkart team. I have very disappointed flipkart service. Please help us.
My order number od[protected]
My registered mobile number [protected]

Regards
Brijesh kumar