Flipkart Complaints & Reviews

After several followup with flipkart, i going to brief the details
On 10th of sept. I purchased a new nokia 6.1 plus handset from flipkart. After some time used i found a hardware issue in that phone connecting port was not working properly and it was manufacturing defect. I raised a request for refund/replacement on 16th of sept. As per the 10 days policy by flipkart.
On 17th of sept. Around 6.30 pm technician has visited to my location and checked the problem, after necessary checking he found the problem and confirm me accordingly. After a while i called to flipkart for update me the status of the issue, i am very surprised and shocked to listen from flipkart that return request has been rejected as the said technician resolved the issue successfully and customer happy with the resolution. Simply they turned 180 degree, flipkart denied to replace/refund. Even i called to technician while ongoing call with flipkart (At 8.30 pm) with another phone, technician told me the same word what he confirmed me while attending the call in my location. Later flipkart provide me a number to complaint against the technical service provider[protected] but the number is also incorrect, in fact today i tried to call to said technician, but he is not pick up my calls. For your kind information last 24 hours i called at least 22 times to flipkart, simply they misguided and harassed me. For your kind information i raised the refund request as per the t&c of flipkart 10 days replacement policy

I have ordered boat nirvana headphones from flipkart, received defective product on arrival. I requested for return and refund, but flipkart refused return!! When i called up customer care, mr md azharuddin mentioned flipkart doesn't care if seller ships defective product and flipkart cannot accept return!!! Why does flipkart allow seller to ship defective products? So why did i buy from flipkart if i have to depend on seller?? Flipkart is cheating customers by allowing seller to ship defective product and then refuse the return!! Flipkart blocks negative reviews for such sellers and products as they take money from sellers for doing the same!!! Proof shown in the pics!

Hello sir/ma'am,

I have placed an order (Od[protected] on online shopping site for mobiles, electronics, furniture, grocery, lifestyle, books & more. Exclusive offers! On 10 sep 2018. Got an update for delivery date as 12 sep. Later on, got to know that due to some mishap happens with delivery boy order delivery is delayed. That's ok, sometime it happens. I started follow up with customer care and got to know that my order will be delivered by 17 sep 2018. I was very angry that my order delivery was going to be delayed by 5 days. I kept following with customer care on phone and twitter and was getting same reply every time that my order will be delivered by 17 sep.

Now today was 17th sep and today in the morning i called the customer support as i expected my order delivery, but customer support executive told me that they won't be deliver my product and asked me to cancel the order.

They asked me to place a new order. I denied to cancel the order as i have waited already for 5 days.

This type of phones is only available on flipkart. Also this product is coming with flash sale and went out of stock within a second. As they asked me to place a new order so today (17 sep), it was the sale day so i tried once again but unable to do that as it went out of stock.

Now they have my money since 10th sep 2018 and not delivering the product which they are liable to.

They are saying that in these type of rare scenarios, they can't do anything. I asked them to add same product in my cart as this is flash sale but they are denying for that as well.

Also, when i ordered this phone there was some hdfc bank offer was going on so i bought this phone inr 500 cheaper and now that offer has gone. Hypothetical, if i ordered a new phone today i would have paid 500 more for same product which i was getting cheaper earlier.

What a customer can do now? Flipkart stopped replying my mails & tweets. Showing unfair trades and complete negligence towards a customer.

Thanks,

Nishant tripathi

On august 16 we have received canon 285 camera package. When we open the parcel camera box seems like seal is already opened and pasted with the
Cellophane tape. We are shocked and once we open we see that only data cable and charger were available whereas camera and battery was missing. On the same day itself we called that courier guy and he told that he is not responsible for that and we have to contact customer care. We called customer care immediately and they raised complaint request as well but there were no proper response yet. After 2 business days we received email
That request is rejected.

We have attached what is my order and what is delivered to me, and your customer care saying is sir please wait for 20 september2018. Your company thinking customer are fool how could you my money hold 4 to 5 days in your company. My money is refund to my own account with interest. Otherwise i am going to consumer court.

Nishant
[protected]

I have bought micromax q450 through flipkart and my handset is not accepting any sim cards. I cannot make calls or connect to internet. I have visited the nearest micromax service centre [cosmocell karbela jn kollam kerala pin-691001]several times but they didnot give me a proper response. So i am submitting this complaint. Kindly replace my phone or get it repaired. Expecting a response.

Flipkart blocked my account with out prior notice

In my flipkart account i have a refund for my last order which is cancelled amount of 15000 and 150 as egv

I have only booked in last 6 months 4 mobiles and 2 tvs for personal and family use

Account mail id : anusha. T. [protected]@gmail.com
Account name : vikkiarora

Kindly unblock my account or refund my amount

Regards,
Dineshkumar,
[protected].

Sir,
I bought nokia 6.1plus from flipcart. Next day i complain flipcart helpline for display problem. They snd mobile engineer to check the phone. He checked the phone and he write problem is not solved. Next day i contact flipcart for problem. They spent my time 11sep to 18. At last they say to complain against nokia and hotstar app

I have placed the order realme2 mobile in flipkart on 11th sep amount has paid online and expected delivery date was 13th september but it was not delivered when i called flipkart they said me to wait up-to 18th september regarding this complaint there is no such mail reply from flipkart. And now today when i check in flipkart it shows 21sep. I called flipkart but they all give the same answers please wait... Seriously such a worst experience on flipkart and if i cancel the product also for refund process it will take time and after that time frame if amount is not credited in bank account flipkart will just share the arn number and will say to check with bank and bank will say to speak with flipkart only... This will be my last product on flipkart. I need my product should be delivered which i paid for it
Order id-od[protected].

I had earlier ordered for a mattress of specific size. But the received mattress was not as per my specifications. I requested for change but same size mattress was delivered which seemed to be used one.

Thereafter i had requested many times to cancel my order and refund the money (My earlier correspondence in this regard may be checked from inbox). Still no action is been taken. Last mail received stated that in several days my complaint will be resolved. I am surprised to see that instead of specific time duration, the company is using the term several days. What does that mean? Already the time for returning the product (If not acceptable) is running out (10days). The last day is 18.09.18. Thereafter who will be responsible.

You are hereby again requested to take an quick action in this regard and sort the problem.

Pls note have ordered the subject product, which reached our city and lazy courier person not attended for delivery, who called and said that the order has been cancelled. we do not know who has cancelled. now your message says that we have cancelled. sorry am regular purchaser, this makes bad impression on the flipkart because of the courier.

Product received without tags and now not able to return. Ordered a t-shirt from flipkart and received it without tags. Now when i am not happy with the product and want to return it, flipkart is denying to pickup without tags. I have original invoice. Call to customer care as well but no help. Do we need to make videos now while opening packages, to verify, in case of return?

I buy redmi note 5 mobile 4gb ram 64gb internal memory it's effective price is 11999 ruppess order i'd _od[protected] and flipkart company give me oppo dommi phone and we deliver this product 24august2018 and today is 17sepetember 2018 and i complaint flipkart customer helpline number 24august to 17sepetember 2018daily many times i have been call i am tried to do call not any response i am very difficult problem with my mobile so i want to please help me my contact number_[protected]

I had placed a complaint with flipkart for refunding a failed transaction (In[protected] of rs.1733 and i received an update that the amount will be refunded within 5 days on 27th aug 2018. Till date i have been following upon this issue and they are very much un responsive to this issue and i did not receive the refund till date. Even with multiple followups i am not getting any help from the customer support team.

I order a product that was honor 9n mobile its order number is od[protected] i found some default in it and raise a replacement request but some days no response come from flipkart, then i call flipkart care then a service visit to me and the neglect to replace the product now i am so upset to make many call to flipkart now i want to return it and i want my money back

Ordered my Oppo Find X for 59, 990 INR through Flipkart on 25th July, they had an offer of 3000 INR gift voucher which they set the date themselves as 12th September.

It's already 17th and they haven't provided vouchers, they keep calling and leaving messages that "We tried calling you about the voucher but you weren't available" instead of just emailing me the voucher.

A company like this shouldn't be allowed to openly scam people by breaking their T&C.

I tried contacting their CS which wasn't able to help me at all and just provided your typical "We have escalated your complaint" response and I'm still waiting.

I booked Realme 2 mob on 11th Sept-18 for my brother for his birthday. During booking it has shown expected delivery date was 15th Sept-18. Today is 17th Sept till mob has not delivered to given address.
Now what is the use of that mob as it was a gift for my brother.
Customer care also not able to solve the query

Many Thanks to flipkart for this

I ordered MI Note 5 Pro on 14 Sep. 18 at around 10:11pm, Neither i got any confirmation message nor my cart was be empty and amount was debited from my account. Therefore, i further order the same product and same issues was also again faced by me; money was debited and didn't get any conformation. So i immidiatly called the Custmor care person, they suggested to me wait for 8 hrs and after eight hours both the orders got confirmed and further i cancelled one order for which money will be returned back till 25 Sep.2018 so ultimately, i am complete devoid of money as[protected] for each order) was debited from account. Further, on today afternoon, the mobile came for delivery with exchange of my old mobile, where he said that as top cover from where sim is to be inserted is not properly close hence, now exchange cant made; you cancelled the order. I request him to see the mobile carefully as the top cover from where sim is to inserted and its obvious that it may open many times hence there is possibility that is not as company fitted but you look for the other side of same top cover it is properly fitted, and that gap is also less then 0.3 cm which is due to company provided openable site there but they don't agree with the matter hence i further called to customer care but they again told to wait till 20 Sep.2018. SO why are u harnessing a customer if you have full proof system of confirmation of order and expert who can see the exchange products within a day so TOTALLY DISSATISFIED BY THE SERVICES AND POLICY OF FLIPCART AND NOW ON WARDS I NEVER TRUST AND PURCHASE PRODUCT FROM FLIPCART

Re: order OD[protected]. I received the wrong colour (off white)in this order so i asked for a replacement in the correct colour (white). I received the replacement today September 17th but to my utter frustration realised they had sent me the same off white coloured item again. So i called the customer toll free number. A girl answered and she told me that she would help me with the return and refund procedure. She then asked me for my bank account number and ifsc code. I was confused as to why she wanted these details as i had paid with my debit card and the refund would be sent to the account of the debit card as usual and i told her so. She told me that the seller wanted these details. I was a little perplexed about this and became very suspicious as she asked me to give her the otp number on my phone inorder to confirm it was my account which i refused point blank. She then.threatened that i would have to send the product back on my own if i did not comply. I disconnected at that. It is very obvious that this person was trying to con me. The problem with flipkart is that you do not have a customer care email or chatting system. So the clients are at the mercy of these call centre people.

My account on mobile number +91 [protected]. I placed an grocery order on 16th sep, 2018. Which was cancelled after 30 mins of successful placement, the reason stated my customer support is that i used and international card. Why did flipkart deduct money from my card if they had to cancel my order. I have to wait for 3 days to get the refund now. Also when i tried placing the order again with deals of the day product, i could not add them as i have already placed an order with them. This is pathetic as you cancelled the order. I need resolution as this is customer harassment. Flipkart blocked my money for days, which they dont have any right to do.