Flipkart Complaints & Reviews

I ordered a beauty blender puff i received the ordered on 28th sept 2018 i open it and looks that was a diff product different item i call the customer care they raised an Complain and replaced it on 3rd oct 2018 when 3rd oct it came to delivered i open it and shocked it was also different items.. they harashing me everytime.. what the hell is doing in flipkart.. very cheap facility.. i want to rasied a Complain against flipkart and also seller so they think 5 times to do that kind of things with other buyers..

I ordered a realme 2 (Diamond black 32 gb) order id[protected] phone off flipkart on 25th september 2018 but my order was cancelled without any notification on 26th september 2018. On enquiring i was informed that their systems detected some irregularities in my account history and in order to fix it and process my order they requested some documents. The documents were promptly sent by me in few hours. Now my question is why was my order cancelled instead of being put on hold subject to verification and why my order is not processed yet. I wrote to customer service as well i was told i have to order it again. They don't deserve to do business with such pathetic service.
Ishaan kamal
Ishaan.[protected]@gmail.com

Very bad experience from flipkart. Yesturday i ordered austrigent lotion. Money deducted from my account. 235 rupees. But product is not found in my order history. Please refund my cash or give me the product. Yesturday i informed the issue but no response your side.

This is my account details

Shijimol mathew
[protected] (Account number)
Barb0maveli (Ifsc code)

Mavelikkara (Branch)

Biji rajan
Yubee mobiles mitchel junction mavelikara pin 690101

Landmark opposite aishwarya textiles

Office address

I ordered
Poco f1 (Graphite black, 64 gb)
Color: graphite black
On 19th september 2018, made the payment via online banking a sum of rupees 20999
Order id od[protected]

Got the above mentioned phone delivered on 21 september 2018
The package was good.

On opening the box, the mobile phone and i got it switched on, right saw a black spot near the right side of the notch is visible clearly and it is inside the display not outside. The black spot is like an aura of black light inside the screen now. As you can see it is clearly a defective area in the phone on arrival from your side. I restarted the phone several time but its not going. So that mobile phone you have delivered is defective.

On 24th september 2018, i requested for a return for replacement this defective phone or for a refund of the amount i spend on this defective phone you delivered to me.

After the return request made, i called your customer care a number times and no one is able to help me to resolve the difficulty i faced from flipkart side.

Two times a lady personnel from flipkart technical side called me and said she cannot do anything with the problem i am facing, its a manufacturing defect, instead of returning the product she ordered me to use that defective phone you delivered to me. And she cut the phone call.

What did she meant by that???
Am really angry with that personnel who ever it is.
Is that the way to talk to your customer???
Is that how you resolve your customers problem???

Your return policy clearly says that if the delivered product is "damaged, defective or item not as described" the product will be replaced with new product.

I think the technical personnel who talked to me doesn't even know the meaning of your return policy.

This is a 21000 rupees phone man, not a silly pair of socks of around 100 rupees.

Are you trying to cheat me or playing games with me???
I just don't understand

I want my money back or a brand new product with no defects should be delivered to me instead of this defective phone you gave me.
Or else i will file a complaint against you in consumer court. Cheating of highest quality from your side.

The worst ever service i ever come acrossed in my life from any online service company. I won't buy a thing from your side again. I won't recommend anyone to buy anything from your side.

Handling of badminton rackets by your courier partners like ekart is terrible... Most of the rackets which we recieve will be out of shape because of poor handling while transitting... Please try to maintain the condition of rackets.. Because it will make us frustrated and we feel bad about your company on which we have good opinion about...

Thank you

Sir
I am extremely anguished or in pain to inform you that my debit card is misused for illegal payment on your website which txn number is[protected] [protected][protected] [protected] [protected] [protected] [protected] [protected]
Please respond quickly so that i can give you more information bad please cancel this transaction as quickly possible
Thanks

This is very disheartening that company like flipkart is not accepting my item though initiating return on my app i have already mentioned in my remarks that no brand tags were available during unboxing but they are refusing my return by saying that it was a 'flipkart assured product' and the tag can't go missing there.
Seems this is a new way of duping potential customers by selling your products under the category ' flipkart assured' and providing no brand tags and after that you don't initiate return.
# my last option is to approach the consumer forum.
Return id:[protected]

I purchased a google pixel 2 xl phone on 20 may 2018 on flipkart with a hdfc card. I was supposed to get a cash back of 10000 rs. It should have been processed by 30 aug but it has not been processed till date. When i contacted customer care, i was given a reply that the offer applies only on emi purchase. There was nothing mentioned in t&c on the date of purchase!.

My flipkart acount unsuccessfull login i complaint in customer care sent reply on you are purchase item was resale not for personnel use this reason very childish behaviour sale and customer for purchase only this way not any realationship. my id was flipkart plus member and 1k rs gift card very feel about flipkart.[protected]@gmail.com
[protected]

I have ordered apple ipods from flipkart but when i opened the box the ipods was not original it was duplicate i havr been calling for last 7 days but no action was taken aganist this issue
Order no od[protected]
I have been calling for the replacement but the answer from flipkart is the same
We are going through ur complaint no executive has come to pickup the product

Today i received a text message that shows ' thank you for using sbi debit card 607xx3849 for a purchase worth rs. 1845 on pos payust[protected] at flipkart payments txn#[protected]. The above mentioned amount has been debited from my bank account. But i didn't purchase any product. Kindly send that transaction's order number and cancel that order immediately. Help me to get refund from flipkart

I have placed order for fisher price rocker on 27th sep on your app and expected date of delivery was 2nd october. I am yet to receive the order and when i call up customer service they refuse to divulge any details where the order is and also when i asked for supervisor the executive ankita directly refused to give me supervisor on call.
Inspite of repeated asking for supervisor the executive refused and stated that callback will be arranged by 5th october!!! Are you serious???
I called for my delivery status which is already delayed and flipkart simply says they cant help me and i have to wait as there is indefinite delay!!!
Furious at the response i asked for compensation
Again executive flatly refused and says sorry we can't help as per policy!!

I made an order on flipkart after 2 years that making that maybe flipkart has improved it's services but to my horror service standard have worsened terribly!!

The product was meant for my sons birthday and i couldn't gift him on time due to horrendous service by flipkart!!

Order id: od[protected]

Expecting prompt response and solution along with compensation fromcsenior authorities at flipkart.

Regards
Gaurav shah

Dear sir/mem i have ordered a samsung smart phone of rs 13020 and in courier hand the product is damaged and a got a totally damage handset and while i call to flipkart they said that the product is not delivered yet and youu have to wait until the product got delivered and and 10 to 15 days the and so many call the product status has bees delivered and while i call for replacement or refund they said your replacement policy of 10 days is now expired so we can not provide you the replacement or refund of this product and and after so many call the arrange a refund and said that your replace is approved and asked me for bank account details after one days they said we can not refund your payment because u have so many number of returns in you account so we cannot process your refund and they blocked my account also other than that i aonly have 2/3 order in my account and this is my first order i am returning so they are tottaly fooling the customer and they send damage product and blocked the customer to return or replacement i want my money back
order id OD[protected]
CONTACT [protected]

Dear sir/mem i have ordered a samsung smart phone of rs 13020 and in courier hand the product is damaged and a got a totally damage handset and while i call to flipkart they said that the product is not delivered yet and youu have to wait until the product got delivered and and 10 to 15 days the and so many call the product status has bees delivered and while i call for replacement or refund they said your replacement policy of 10 days is now expired so we can not provide you the replacement or refund of this product and and after so many call the arrange a refund and said that your replace is approved and asked me for bank account details after one days they said we can not refund your payment because u have so many number of returns in you account so we cannot process your refund and they blocked my account also other than that i aonly have 2/3 order in my account and this is my first order i am returning so they are tottaly fooling the customer and they send damage product and blocked the customer to return or replacement i want my money back here is my order id mention below
contact number
[protected]

order id

OD[protected]

I recived an sms that you have initiated a payment to flipkart payment banglore
Which was not done by me
Any one fraud me regarding that transaction where not only one i recived back to back 3 transaction worth of rs 5000, just in minute but it has name of flipkart payments banglore it means something was done by flipkart so what is the issue so that i can understand it is done by flipkart or not.

Hello sir, I am M.Jagadish from RAYAGADA(Odisha).On date 02.10.2018 time 03.50 pm I have received one message from Sbi that is 291034 is your One Time Password for online purchase of Rs 1315.0 at Flipkart Payments thru State Bank Debit Card ending 6769. Don't share this with anyone.
Actually I didn't do this transaction from my debit card.But how it happened.
Please look into this.
Thanks and regards
M.Jagadish

I ordered a gopro hero 4 black edition ftom flipkart on sep 25th 2018, and received package on 29th september. But the seller has sent me hero 4 silver edition instead of black that too in a tampered seal box. I have been raising return and replace request but they reject.

I connected with flipkart over call/ social media/ emails but they are not at all helpful in trying to find the right soluton.

I ordered ifb 8kg fully automatic washing machine from flipkart. I got the product delivered on 10th sep. Ifb autorized engineer came for installation and he opened the package himself. On checking the machine he found that there is very big dent on the lower back side of washing machine. Machine might have been shipped in this condition or may have been mishandled during transportation. Ifb service engineer captured the photographs and asked us to return it on the flipkart. I placed return request on 12th sept. And after that flipkart again scheduled service engineer visit. Visit happened and they have updated on the ticket to replace the product but flipkart is rejecting it automatically saying that issue has been resolved. I have asked flipkart support to contact ifb support manually and check the update on the tickets but flipkart just keep saying we got the update that issue is resolved and keep cancelling the return request. When i approach ifb support they are saying that we have updated that customer need replacement for the damaged product. So, i don't know how flipkart reached to this conclusion without even contacting ifb. I have been following up with them from past 20 days without any concrete result. Now i decided to move to consumer complaint forum to get the replacement. I just want to know why the customer has to suffer for the wrongdoings of flipkart or there sellers. Please help in resolving this issue.

This is not the first item i have ordered from flipkart. I have ordered products worth lakhs and never faced such issue. Every time i got damage free products.

But if it is delivered damaged the it's there responsibility to replace it.

Flipkart order i'd : od[protected]
Product name : ifb 8kg front load fully automatic machine
Cost : 31749

It has been mental torture for me to contact flipkart support multiple times without any fruitfull results.

Hi,

I on behalf of my sister in writing this complaint, she is no more with us now
She ordered some stuffs from flipkart using paylater, amount is approx 4200 rs. She had always used this facility and there are clear records of the same. Since we are getting contiuous reminder about payment, we want to settle it since the account holder is no more and we do not want any due records by her name.

.

I havebought a hp 1020 plus printer from flipkart. The specification shown in the website is different from the product i received. Flipkart had a policy that they will return the product within 10 days. But now they are not returning the product. I have complained thrice but they refused the request for returning the product. They even did not contacted me regarding this matter.