Flipkart Complaints & Reviews

Hi,
Flipkart service has gone from bad to worst. They are not at all reliable. I have ordered products from several online portals and no where it has happened where i have cancelled an order, told the courier person not to deliver and then i get a delivery notification that the order has been delivered and the online porta here flipkart is still charging me the money. The courier person is unreachable. I have called him several times and he is not picking up the phone. I have attached my call records, and it can be seen how many times i have called him. I am attaching my mails which i have sent to flipkart.

Mail 1
Hi,
I am not sure how the order is delivered. For me it looks to be a clear case of cheating. The order of incidence is as follows.
1) i placed the order on 10th
2) i cancelled on 11th.
3) i got a call from mithilesh, the flipkart delivery person on 12th around 12am, and i told him that i have cancelled the order.
4) i got an sms on 13th at around 8 that my order has been delivered. I called the wishmaster and he didn't pick my call
5) i called the wishmaster several times, his phone was coming switched off and later it was on and he is not picking up the call.

I need the following things to be confirmed.
1) exact time when he has entered my apartment. I have got the cctv camera installed and cctv footage and that can be checked.
2) why is he not picking up the call? I am attaching the message of the wishmaster which i have received and my call log where i am calling this person. Why is he not responding?
3) to whom he has delivered?
4) please ideally file a fir and put the imei number of the new phone on surveillance. You cannot create problem for your customers for the fraud done by the delivery person.

Mail 2

You should also notice some more points.
1) why is there a delay in calling me first and then delivering. I got the call from the delivery person and 11 am on 12th october and then it was out on delivery on 13th october at around 8:19 pm. Why is there something much delay in delivering. I have ordered so much from flipkart and amazon and i have not seen this type of delay.
2) the more delay you do it is more harrassment to me, since you are charging me for a cancelled order and without delivery.
3) i need the complete details of the delivery person along with his address. I will be filing a police complaint against him. If flipkart and the courier company are not part of the scam please pass me the details. I am attaching the name and phone number of the delivery person.

This is the response which the flipkart folks are giving me. All the onus is on me to follow up, and they are taking their own sweet time for the resolution

I have raised an escalation on 13th

Flipkart response thru sms

We have escalated your issue to the concerned team. We will resolve your problem by 19 oct, 9:00 pm. You will get a call from a number starting with +9180679

After this there was one call and they have dropped n email and they are sitting idle

Hi manu,

We tried contacting you on 9916* about your order od[protected] for redmi note 5 pro (Blue, 64 gb) but weren't able to reach you.

We’re sorry to hear that you haven't received your order.

The courier service provider, dotzot has confirmed that the shipment with tracking id[protected] was delivered.

We’ve asked them to send us a copy of the delivery acknowledgement that would have the details of the recipient along with their contact number and we'll email this to you within 2 business days.

Hope this helps.

Regards,
Akhil pillai
Flipkart customer support

Poco f1 (Rosso red, 64 gb) (6 gb ram)

Order no - od[protected]

I am not received my order but while tracking my order they showing my order has been delivered
I already paid my product price through emi on debit card, this not good for consumer, it is totally a violation of my consumer right kindly solve my problem. As early as possible because i already paid a payment of this product and put a penalty on this site

I, sreejani de, was placing an order regarding a shirt of anabelle. But after giving the otp, amount deducted from bank but order is not placed. I want my money back as soon as possible to place another order. I want the money. I donot know whose fault is the flipkart or the bank i want my money back within tomorrow. Its a harrasment for the consumer who trust both the bank and websites and buy things online.

Hello.. I am residing in lucknow, jankipuram extension area. I ordered four products, delivery boy called me at 5:30 pm to deliver the product but i was outside. I had already told him to deliver it on next day, but still he called me back after 9:45 pm twice and i felt like he’s drunk and by the way this is not at all delivery time. This timing was so odd. I felt insecure after the delivery boy’s call at an inappropriate time. Sorry, but this is not cool. And take an action within 24 hours. Otherwise i will suggest every friend and relatives of mine not to buy anything from flipkart.

I have ordered acer predator helios 300 i5 8th gen gaming laptop on 10th october 2018 and get delivered on 12th october, 2018. Then i found that the product is defected product. Then i called flipkart for replacement. They sent a technician for varification. The technician visited to my house and found the laptop faulty. Then i called flipkart for further procedure. Now they are ignoring me day by day everyday when i am calling them they are just saying "please wait for 24 hours and then call back" and when i called them after 24 hours they again told me to wait for 24 hours. Actually they are not trying to replace my product. Such harrassment is not bearable.
My order id - od[protected]

I am place vivo v11 mobile order on 10th oct 2018. Delivery executive call me for mobile delivery on 12th oct 2018. But some urgency me and family not available on address. Same things discussed with delivery executive and he said not a issue i am coming on 13 oct 2018. On 13 oct 2018 i am check delivery statue with flipkart customer care live chat center and they said we're working with the seller and their partnered courier service provider to have your product reach you by october 17, 2018. But 14th oct 2018 morning suddenly received sms your vivo v11 mobile order cancelled. But order not cancelled by my side and same things confirm customer care live chat executive also.

I need proper resolution for this vivo v11 mobile phone order. Why??? My order cancelled with out my permission. Why seller cancelled the order. I am sending my lots of time in this issue. I want proper resolution.

Thanks and regards
Deepak

I ordered a psp from flipkart but the product i received was dead on arrival and did not even match the description of the image i requested for replacement when the replacement arrived the delivery man i. E from ekart services did not accept it because it did not match the description of the image i contacted flipkart and told me to cancel the replacement and wait for 48 hrs to again order for replacement i waited for 48 hrs and hence the cancellation is yet being processed and the tracking part is showing order has been cancelled.

I had ordered a moto one power phone from flipkart at midnight of the 11, the next day i received a message saying that it would be delivered that day, yet it did not arrive. I tried calling the delivery man but in response he said that he would not come to my sector for a single delivery and then hung up. I complained about this to flipkart and the company assured me that it would be resolved by the next day, yet it did not come again. After contacting the customer care again they said the same thing and gave me an even later date. It is now 14 and the product is yet to be delivered.

I have been getting incessant calls from flipcart customers for last one week. On enquiry, i am told that they got my number from flipcart complaint cell. Please look into the matter as its very very disturbing. I had myself posted a complaint some 2 weeks back on flipcay grievance platform. Maybe my number has wrongly been depicted as the customer care number.

Transaction made through phone pay
Trannsaction id:p1810141918551724214675
Ipro 10400mah power bank

Made payment through phone pay. Ordered. Ipro 10400mah power bank. I didn't get any order status in flipkart but payment was successful through phone pay. Transaction
Id:p1810141918551724214675
Please inform what is the status of my order and payment.??

I am fed up of this play... I answered the question correctly but you considered it as wrong
The question was..
"which denomination of the indian currency is no longer printed by the rbi?"
The answer is "1000" but instead of that, you gave the right answer as "50"!!!
Shame on you for purposefully detaining an enthusiastic quizzer... If i got that answer right, i could have got the scullcandy headphones..
You better put things right for me...

While shopping jio phone of cost 1500, i made payment through phonepe app,
Payment is successful but order is not confirmed, and while the payment was in progress through phonepe it shown that error 408 and payment gateway time out, and there is no response or reply by flipkart regarding the issue
When will get my money back, or order confirmation

I bought mi band2 and i received dead product. I called in customer care many times minimum 15 times and everytime i have to explain whole situation and waste my 1 hour still didn't get solution. Very disappointed. Flipkart is hilarious. Guys dont shop from flipkart ever instead of go to amazon for shopping because flipkart is ridiculous worst # service. Very very worst experience.

Dear all
As i have place oder on 11/10/18. But today is 14 still my oder payment is approved and not dispatch... If you people taking any oder after payment approved you should be taken everyday action plan, from last 4 days i am looking my product in same status it’s disappointing. This kind of vender should be in black listed who can not take care of oder... I know as you given me dod you will delivered the product but after payment confirmation my product in same status from last 4 days then hearting.

As i living in capital till haven’t received my product delivery service should be fast. With other portals i have place no of oder and get delivery maximum 3 days... You can also delivered, might be you haven’t product and you people taking oder and now to searching product for delivery... May be you are waiting replacement product for delivery.. So many reason...

Customer expectation is too high don’t try to play with emotion.

I bought a redmi note 5 pro (Gold, 64 gb) on 2nd oct 2018. However, on recieving the product, the quality of the product was not good. Therefore, i wanted a refund. But refunds were not possible, the product can only be replaced, which was not mentioned earlier. Then, when i started to use the phone, it would suddenly switch off randomly. I have contacted the help centre for a technichian. But no one was turned up still now. It's such a dissapointment to shop from flipkart. My order no. Is od[protected]. Kindly please look into this matter and solve it.

Dear team,

I am inform you that, i bought a new i phone 4s from your flipkart, & the phone got bad, this phone sim is not working in this i phone and i am taking to service center. Than he said this is a dammy phone,
So i request that please kindly arrange to provide the new i phone 4s,
I have send you details as below

Tax invoice
Bansal empire
148/32 pyare lal road dev nagar karol bagh west delhi,
Karol bagh west delhi
New delhi -110005

Product -
Apple i phone 4s (Black 16 gb) no a1337 i phone 4s, 16
Imei s. No.[protected]

Invoice date 25/07/2018
Inovice no. Fabgf[protected]
Order no. Od[protected]g8576000
Order date. 21/07/2018

Delivery address -
Naveen uniyal
19 village pursari p. O maithana pursari chamoli
Gopeshwar 246424 in-ut

Please action immediately,

Regards
Deepak bijlwan
[protected]

Dear sir my name is sanjay kumar i 2 mobile purchase before 1month redmi note 5 pro (2pice) purchase i have to last money mobile price down to 10-14oct sale how to tell me mobile purchase money 14999+14999 sir hamre rupees wapis karo aap ki marzi se kitne 1 minlion person ko loss huaa h is mobile par sale ki wajah see without any issue rate & discount par aap mobile sale nhi kar sakte sir hamre paisa wapis karo or apna mobile wapis lo

I had bought macbook pro on 11th october and paid the discounted amount. Everything was ok untill the day after when they automatically cancelled the order and issued refund.
Now the product is at mrp.
My question is wat is the use of big billion day, when people are not able to get the discount.
Orders are getting cancelled by seller or flipkart..

I have bought iphone x in big billion sale. Somehow my friend ordered that phone for me too and we are not able to see cancel button in front of order. I have requested for call back but no one contacted me then i have sent an email "i want to cancel my phone but not able to see cancel button what to do now". They have straightly canceled my order without giving resolution how to cancel or without telling that they are canceling the order they have canceled the order.

I called on customer care pathetic answers was given to me without any resolution. I never said flipkart to take the action on my behalf or if they are taking they should tell me before doing it.

All action they have done because product was bought in cheaper prices.

My flipkart order is delayed. I had ordered ream me 2 pro on 11 th oct 2018 and delivery date promised 17th oct, 2018 but they notify me product will delay also not giving me proper answer of my order delivery. Also not even help give other solution of come out form this problem. They said me answers of all questions is this is fault of seller. Not taking responsibility to send my oreder on promised date.

Till date the product hasn't reached the nearest hub yet. As a disgruntled customer i want compensation for untimely delivery and inappropriate response from service representative.