Flipkart Complaints & Reviews

I was ordering a seagate hard disk and asus zenfone max pro m1 case abd tempered glass on Flipkart. I filled out everything. Then I chose to pay using net banking and the bank was state Bank of India. The amount Rs.6198/- has been deducted from my account but the order was not placed. I have the cyber receipt as well. I send an email to Flipkart and got no response. I called at the toll free number and the IVR gave an assurance that I will get a call back. Still no response. What should I do?
Ref. No.[protected]IGAELVGPB8
registered mobile number [protected]
email id: [protected]@gmail.com
flipkart gift balance 200/-

I have received a massage on dated 3.10.18 (9.03am) as my order id od[protected] has been cancelled due to courier partner was unable to deliver to my address. It"s complete duty negligence of the said courier partner, because my business (Tvs motor cycle dealers) office is placed in heart of the sibsagar town, assam. Also business time is 9am to 8pm. Please inquire about my information in this regards and oblige.

My order id is od[protected]. I ordered a mobile redmi note 5 pro on 2nd sept, 2018. I got the box without phone on 4th sept, 2018. While i received the box i saw that the box was too light and the seal was tampered. I raised complain immediately after i noticed. Flipkart executives always providing me time of 24 hours whenever i call them.. It is just a kind of moral harassment. They are cheating me. I want my money refund. Kindly consider

I purchased mi note 5 pro from flipkart before 4 months. I lost my bill and box in flood that recently occured in kerala. I need the invoice copy. My phone is mi note 5 pro
Imei (Slot[protected]
Imei sv (Slot1) 00
Imei (Slot[protected]
Imeisv (Slot2) 00. Kindly please send my invoice to my email id my email id: [protected]@gmail.com

Fraudulent Use of ATM card for purchase at Flipkart.
My ATM Card has been used for fraudulent Purchase at Flipkart by some unknown user and also the OTP received for the transaction has also not been shared.

Details of the transaction taken place are :-
POS PAYUST[protected]
Transaction No. txn#[protected] and txn#[protected].
Date of Transaction is 3rd October 2018.
Timing 8:46 a.m.
Amount Deducted from the account Rs. 1999.00 and Rs. 1999.00
Total Amount Deducted Rs. 3998.00 (Three thousand nine hundred ninety eight only).

Contact Details:-
Sweta Verma
[protected]
verma.[protected]@gmail.com

I am a regular customer of flipkart and trusted their service because of their on time delivery and authentic products. But this time I am very disappointed. The box was very neatly packed and the seal was also not broken but inside the box there was a brick instead of the trimmer that I ordered. I demand a replacement for the same and am very disappointed in flipkart.

This is with reference to the order placed by me through Flipkart on 28 Sept 2018, I have ordered the Wildcraft shoes today and to the best of my knowledge the shoes are used...I am attaching the pictures as well for your information...
The box in which shoes were packed was also damaged... Also I would like to let you know that insole inside both the shoes are different.. Bad odour is coming from one of the shoes and it is clearly visible that it our used shoes...
This is the pathetic service anyone can expect from this big brand...
Also you are selling Wildcraft brand things and spoiling their name as well...
Very disappointed with this type of service and material received...
I Would request you to please get back to me on this issue on immediate basis.
Also I will be escalating & highlighting this in every social site if no proper feedback received...
Awaiting for your positive and proper revert.
Order id : OD[protected]
Order placed by mobile number : [protected]

I ordered a beauty blender puff i received the ordered on 28th sept 2018 i open it and looks that was a diff product different item i call the customer care they raised an Complain and replaced it on 3rd oct 2018 when 3rd oct it came to delivered i open it and shocked it was also different items.. they harashing me everytime.. what the hell is doing in flipkart.. very cheap facility.. i want to rasied a Complain against flipkart and also seller so they think 5 times to do that kind of things with other buyers..

I ordered a realme 2 (Diamond black 32 gb) order id[protected] phone off flipkart on 25th september 2018 but my order was cancelled without any notification on 26th september 2018. On enquiring i was informed that their systems detected some irregularities in my account history and in order to fix it and process my order they requested some documents. The documents were promptly sent by me in few hours. Now my question is why was my order cancelled instead of being put on hold subject to verification and why my order is not processed yet. I wrote to customer service as well i was told i have to order it again. They don't deserve to do business with such pathetic service.
Ishaan kamal
Ishaan.[protected]@gmail.com

Very bad experience from flipkart. Yesturday i ordered austrigent lotion. Money deducted from my account. 235 rupees. But product is not found in my order history. Please refund my cash or give me the product. Yesturday i informed the issue but no response your side.

This is my account details

Shijimol mathew
[protected] (Account number)
Barb0maveli (Ifsc code)

Mavelikkara (Branch)

Biji rajan
Yubee mobiles mitchel junction mavelikara pin 690101

Landmark opposite aishwarya textiles

Office address

I ordered
Poco f1 (Graphite black, 64 gb)
Color: graphite black
On 19th september 2018, made the payment via online banking a sum of rupees 20999
Order id od[protected]

Got the above mentioned phone delivered on 21 september 2018
The package was good.

On opening the box, the mobile phone and i got it switched on, right saw a black spot near the right side of the notch is visible clearly and it is inside the display not outside. The black spot is like an aura of black light inside the screen now. As you can see it is clearly a defective area in the phone on arrival from your side. I restarted the phone several time but its not going. So that mobile phone you have delivered is defective.

On 24th september 2018, i requested for a return for replacement this defective phone or for a refund of the amount i spend on this defective phone you delivered to me.

After the return request made, i called your customer care a number times and no one is able to help me to resolve the difficulty i faced from flipkart side.

Two times a lady personnel from flipkart technical side called me and said she cannot do anything with the problem i am facing, its a manufacturing defect, instead of returning the product she ordered me to use that defective phone you delivered to me. And she cut the phone call.

What did she meant by that???
Am really angry with that personnel who ever it is.
Is that the way to talk to your customer???
Is that how you resolve your customers problem???

Your return policy clearly says that if the delivered product is "damaged, defective or item not as described" the product will be replaced with new product.

I think the technical personnel who talked to me doesn't even know the meaning of your return policy.

This is a 21000 rupees phone man, not a silly pair of socks of around 100 rupees.

Are you trying to cheat me or playing games with me???
I just don't understand

I want my money back or a brand new product with no defects should be delivered to me instead of this defective phone you gave me.
Or else i will file a complaint against you in consumer court. Cheating of highest quality from your side.

The worst ever service i ever come acrossed in my life from any online service company. I won't buy a thing from your side again. I won't recommend anyone to buy anything from your side.

Handling of badminton rackets by your courier partners like ekart is terrible... Most of the rackets which we recieve will be out of shape because of poor handling while transitting... Please try to maintain the condition of rackets.. Because it will make us frustrated and we feel bad about your company on which we have good opinion about...

Thank you

Sir
I am extremely anguished or in pain to inform you that my debit card is misused for illegal payment on your website which txn number is[protected] [protected][protected] [protected] [protected] [protected] [protected] [protected]
Please respond quickly so that i can give you more information bad please cancel this transaction as quickly possible
Thanks

This is very disheartening that company like flipkart is not accepting my item though initiating return on my app i have already mentioned in my remarks that no brand tags were available during unboxing but they are refusing my return by saying that it was a 'flipkart assured product' and the tag can't go missing there.
Seems this is a new way of duping potential customers by selling your products under the category ' flipkart assured' and providing no brand tags and after that you don't initiate return.
# my last option is to approach the consumer forum.
Return id:[protected]

I purchased a google pixel 2 xl phone on 20 may 2018 on flipkart with a hdfc card. I was supposed to get a cash back of 10000 rs. It should have been processed by 30 aug but it has not been processed till date. When i contacted customer care, i was given a reply that the offer applies only on emi purchase. There was nothing mentioned in t&c on the date of purchase!.

My flipkart acount unsuccessfull login i complaint in customer care sent reply on you are purchase item was resale not for personnel use this reason very childish behaviour sale and customer for purchase only this way not any realationship. my id was flipkart plus member and 1k rs gift card very feel about flipkart.[protected]@gmail.com
[protected]

I have ordered apple ipods from flipkart but when i opened the box the ipods was not original it was duplicate i havr been calling for last 7 days but no action was taken aganist this issue
Order no od[protected]
I have been calling for the replacement but the answer from flipkart is the same
We are going through ur complaint no executive has come to pickup the product

Today i received a text message that shows ' thank you for using sbi debit card 607xx3849 for a purchase worth rs. 1845 on pos payust[protected] at flipkart payments txn#[protected]. The above mentioned amount has been debited from my bank account. But i didn't purchase any product. Kindly send that transaction's order number and cancel that order immediately. Help me to get refund from flipkart

I have placed order for fisher price rocker on 27th sep on your app and expected date of delivery was 2nd october. I am yet to receive the order and when i call up customer service they refuse to divulge any details where the order is and also when i asked for supervisor the executive ankita directly refused to give me supervisor on call.
Inspite of repeated asking for supervisor the executive refused and stated that callback will be arranged by 5th october!!! Are you serious???
I called for my delivery status which is already delayed and flipkart simply says they cant help me and i have to wait as there is indefinite delay!!!
Furious at the response i asked for compensation
Again executive flatly refused and says sorry we can't help as per policy!!

I made an order on flipkart after 2 years that making that maybe flipkart has improved it's services but to my horror service standard have worsened terribly!!

The product was meant for my sons birthday and i couldn't gift him on time due to horrendous service by flipkart!!

Order id: od[protected]

Expecting prompt response and solution along with compensation fromcsenior authorities at flipkart.

Regards
Gaurav shah

Dear sir/mem i have ordered a samsung smart phone of rs 13020 and in courier hand the product is damaged and a got a totally damage handset and while i call to flipkart they said that the product is not delivered yet and youu have to wait until the product got delivered and and 10 to 15 days the and so many call the product status has bees delivered and while i call for replacement or refund they said your replacement policy of 10 days is now expired so we can not provide you the replacement or refund of this product and and after so many call the arrange a refund and said that your replace is approved and asked me for bank account details after one days they said we can not refund your payment because u have so many number of returns in you account so we cannot process your refund and they blocked my account also other than that i aonly have 2/3 order in my account and this is my first order i am returning so they are tottaly fooling the customer and they send damage product and blocked the customer to return or replacement i want my money back
order id OD[protected]
CONTACT [protected]