Flipkart Complaints & Reviews

What on earth is this weird concept of misroute and why is it so popular in the case of flipkart?.. What kind of customer service is this?
No one is even able to tell what the cause of this apparent misroute is..

Aap log log aise ajeeb problems kahan se latte ho yaar : (.. I was so excited to get my new phone today.. Now i am just angry.. Revised timeline it seems..

So disappointed in you guys!!.. How is it not obvious to you that the bhiwandi distribution place is messed up? Expected soooooo mucg better from you guys!!

Hi,

I have purchased rayban sunglasses worth rs 6407 on 21.04.2018.
The order id is od[protected].

The product i received did not have any warranty card and there was no rayban sticker on right glass (Original rayban sunglasses have that). Also the mrp tag attached on the product was of rs 8990, while its list price is rs 8290 (Even on website the price is rs 8290). Considering the above descrepencies, i decided that the product cannot be trusted and i suspected it to be a fake product as it did not have any rayban warranty card.
I immediately called the customer care and explained my scenario and requested them to process the return request. They suggested me to request the return manually on the application/website.

After requesting for the return, the wishmaster (Return pickup guy) came the next day and he rejected to take the product back as the mrp tag was of rs 8990 which his application was not accepting and the warranty card was not there (This were my sole reason to return the product). He then suggested me to talk to customer care and tell the cs only to file a return request on my behalf with proper explanation regarding incorrect mrp tag and warranty card not available. The customer care assured me that my return will be picked up and there wont be any issues on the next pick up. But the same issue prevailed and the wishmaster rejected the pick up once again. After that, i had numerous calls with the customer care for the issue and the team assured me about the resolution at the earliest.

But its been 03.05.2018 and my return request has been rejected 5 times and during the last call i had with the customer care executive, she told me that my product cant be taken back as it is a flipkart assured product and warranty card should be there with it and the product cannot be picked up for return untill i bring and show the warranty card to the wishmaster. This made me loose all trust with flipkart and then i requested her to connect my call with senior customer care executive, even then i recevied the same illogical argument from that lady who said that flipkart assured product can't come without warranty card and they cannot take back the product under any case.in fact i told them that i am their very old customer who has purchased products worth more than couple of lacs and i deserve the issue to be resolved as i have been provided with fake product without warranty card. But she stood adamant that its their policy and they cant take product back without warranty card.

Now i am helpless that i didnt receive any warranty card and i suspect the product to be totally fake, but still they are not willing to take it back and claiming that there cant be any manual error from their front instead i am lying about the whole scenario. I even told the customer executive that the i will lodge a complaint with the consumer forum and sue the company for the same, but she very arrogantly told me to go ahead with my wish to file a case and repeated that they wont accept the return of the product under any circumstances.

The sole reason i bought rayban sunglasses from flipkart was the trust i developed over so many years that the company does not sell any duplicate/ fake product if they claim it to be original, but i am extremely disappointed by the manner the whole issue is being handled. Also the flipkart assured policy should be in the interest of the customer and it should not be used against the customer. The whole incident over last two weeks has brought lot of mental torture and i wasted atleast half to one hour daily to resolve the issue which included multiple calls with the customer care executive/ wishmasters, but everything is in vain.

I really expected flipkart to understand the issue and process a hassle free return at the earliest but even after two weeks there has been no progress and i have to keep the product forcibly because i did not receive warranty card, it had incorrect mrp tag and mainly because i suspected it to be fake. Even the customer care executive accused me of lying and bluntly said that there cant be any error from the compay's end and its all my problem and responsibility now.

I am willing to spend a couple of money more and bring justice to this issue by taking any legal action against the company.

You have lost a genuine and loyal customer, and i can assure you to take this issue in every public forum to get the justice.

I have attached the invoice of the product and the rejected return request ids are:
[protected]
[protected]
[protected]
[protected]
[protected]

Also i have had atleast 15 calls with the customer care and each time a fake assurace for quick resolution was provided by the executive.

Kindly help me to get the refund back and compensate for the mental torture provided by the company.

Purchase order for mitashi 1.5 ton 3 star bee rating 2018 inverter ac (Ina318k50, copper condenser) was placed with 100% payment in advance to flipkart on 24th april 18, a repaired, refurbished ac was dumped at my premises which is non functional. It is more than 10 days since i am calling flipkart for its replacement. No initiative for its replacement has been initiated. Flipkart them selves updating their portal that the request was cancelled and ac is working fine. On calling their customer care number a standard answer is being repeated (Ie. Sorry for the inconvenience caused, we have noted down your complaint and some one will be visiting your shortly for the replacement). The seller and flipkart both making money by taking the money in advance and dumping defective products. There is no one from seller or flipkart who can be of any help to me in this regard. My sincere advice to all buyers do not trust flipkart for any false statement they are making on their portal.

I ordered a product on flipkart on 18th april 2018. For the same i made payment through my debit card on 19th of april and my bank shows that it was a successful transaction but flipkart says that the payment was unsuccessful. For the same i contacted many times with flipkart and asked them to give a written consent to my bank that they have not recieved the amount but they refused to do so and now i am fully mentally frustrated as my amount is deducted and they are not giving any response. Due to these even my order was cancelled but i didn't get my money back. So plz help me to get my money back. I am really mentally harashed as they are not helping me.
The amount was rs.1235
Order id - od[protected]
Ref no[protected]
Transaction id - s42921686
Mb no - [protected], [protected]
Email - karanmzms.[protected]@gmail.com

I'm totally disappoint with the delivery man.. I usually order things from this company but the rudeness of the delivery is really suck.. No manner, dnt know how to talk with customer... When ever i have order he would called me and talk to rudely... And if i have thangs to return they tell me rudely to go and put back in the office... They would never take the return object to where they deliver i'm fade up of their rudeness behaviour

I had ordered Asus vivobook s15 laptop on 23rd April 2018. The laptop was expected to reach home address in Bangalore on 1st May and it got delivered on 3rd May 2018. The Flipkart company employee gave us a package with proper Flipkart packaging and label .but the guy had not taken any signature . On opening that package found some magazine books .I would like some action to be taken against this company for giving us a fake product. Falsely taking money and cheating.

I have bought infinix mobile phone hot s3 from flipkart bearing invoice no : fabbhd[protected]. Is turned faulty. I have requested for refund but my request is not honored. The device is malfunctioning randomly. I cannot predict when it will hang and become slow. The technician rejected the refund stating he could not find any thing faulty. The phone was reset and tested. How will use a smart phone without any apps. The approach of testing is orthodox. I request a fair judgement and honor my request for refund.

I had placed a order on 3 april 2018 for books worth 2968. Due to some technical problems my order was cancelled but money has been debited from my account. Its been a month and i have yet to receive any update or my money back please look into the issue immediately. I have lost a lot of time due to your pathetic service and my complain seems to be unresolved.

I ordered a product rocking horse on feb12... While payment my amount has been debited from my account twice (2966 + 2966) but the product not been ordered due to technical issue i thought it ll be resolved by u n i ll get my amount back but i didn't receive my amount back till now. I complaint it in the correspondent back but there didn't give me any response... I request you for my refund.. My email id madhuri. [protected]@gmail.com

I have ordered two items of pooja things & vinayagar wall mount also make a online payment too in flipkart on 28th april 2018. The amount debited in my bank a/c but order not placed. Still that two items are in my flipkart cart. While making payment the comments as follows transaction declined. Still amount not recover. So please clear this problem of payment issue and get back my amount.

I have seen the ad in olx for the post of warehouse supervisor in flipkart and applied to it

Next day the man called me name:aryan malick ([protected])

He said you are selected. Pay for unfiorm and shoe ruppes 1500

I paied it after i paied money he didn't accept my call

Please flipkart somepeople are doing this in your name

I don't know how many peoples they have done the same

I have attached all the details

To,
Vp (Sachin bansal, binny bansal),
Flipkart india, ltd.

Subject: review of return/refund/exchange/replace policy.

Dear mr. Bansal,

I must say, your customer care staff is a polite but potent firewall. I took me more than two weeks to extract your email id from them. Here is why i am writing to you!

I purchased a laptop hp-15au623tx, order od[protected], from flipkart, on 2nd april. It’s a hp pavilion series laptop (I5 7gen 8gbram 4gb graphics; excellent reviews). But when it arrived i found out that this laptop had a fiber body and not the metallic body (As it looked in the images), which i required. So i checked out with hp world store near me and they told me that what i had bought is a pavillion au series laptop and the metallic body laptop is available in pavillion cc series.

So i tried to obtain return/exchange on this laptop, which i was denied citing that the seller doesn’t have a return/exchange policy. (Please note, your competitor amazon.com, do have a 3 days return policy on this laptop) now my point is:

I bought a branded product (Hp pavilion laptop) from a branded company (Flipkart.com, worth $ 11 billion), then why is this anonymous seller coming into loop. I bought the product on your brand trust, why should i care for your seller or their policy. (Even though i know it’s mentioned in website).
Here in my case, evidently i got misled by the images, and ordered the laptop on pretext that it comes in a metallic body (Please also note, even the product description doesn’t describe the body texture and details).
Also please note these days laptops come with lots of different models & series. As in my case hp pavilion au series with fiber body and cc series with metal body. So there is every possibility that a customer might make a mistake during an online purchase. And i sincerely believe that you should have some window of return (Even if limited to 2-3 days as with amazon.com) for such costly products.
Finally, even if the seller has no exchange/return policy, i think an 11 billion company like flipkart should inculcate some loss bearing capability when it comes to genuine customer request to boost the brand confidence. Remember online buying experience is not always the same as buying from a store and sometimes the customer is bound to make a mistake.

And finally hoping that my return/exchange request would be granted, i wish you all the best.

As per flipkarts flash sale for honor 9 lite was going on as per flipkarts commitment the sale timing was 12 noon. So i ordered my honor 9lite 3gb/32gb variant and i have paid full payment online i. E ₹11, 000 but after a while it appears an e-mail that your order is not successful and your refund has been processed so after 2 days i had called flipkart.. For my refund but they told that it will come in 2-3 days.. After two days again i have called so again they send me an e-mail with respect to solve my issue till 3rd may and also today they havdnt processed my refund

Sir flipkart ne muje jab tak wait krne ke liye bola maine wait kiya but fir
Bi muje mera product ni mila or uss product ki price 1000 increase ho gai h
Or flipkart ne mera order cancel kr diya mere 15 days wait krne ke bad me
Bi maine flipkart se bat ki but flipkart ki tarf se muje koi resulation ni
Muje mera refund ni chaiye muje mera product chaiye
Mila iss liye miane consumer court me complaint file ki h
Complaint no - 713788

Hello team,

I am writing this mail in regards the order number od[protected]

The return id is[protected]

The order was placed on 8th april, 2018 and i received it on 11th april 2018

I filed a return request on 18th april, 2018 and still i do not see any update from this.

I have also called the customer care and they keep saying that the return will happen

Also, i have not received the refund for the order number od[protected]

I have also contacted the bank and they say it is pending from flipkart.

One representative comes to my place and he says he does not know it is a tv stand and leaves.

No update after that, request you to kindly do needful

I recently purchased a new boat earphone which is not working properly. It's right earpiece is not working properly. I bought it from flipkart on 1 april. I request u to pls solve my problem as soon as possible. I will be very thankful to u. It was very disheartening to see my newly bought earphone in such condition. I beg u to pls solve this issue and replace this with another handset.

I have booked cycle on 1st april 2018 and expected delivery date was 4th april.
But still they are not able to deliver the product.
I have called to the flipkart customer care, i am not satisfied with there answers.
I did not received any call for this issue.
Please provide the quick solution on same.
My flipkart registered no is [protected]
Product booked - brooks myth 26 t cycle

From last 1 month flipkart is not able to provide service to me...and i think don't want to satisfy the consumers.
flipkart peoples are wasting my time, so better way is to file the complaint against flipkart in consumer forum.

My money is deducted from my account by INB Flipkart internet which was Rs.849 that I have paying from my SBI internet banking..

i got confirmation message money paid to my mobile number.

but item not showing in MYORDER in flipcart and
also inbank last 10 tras. ref no: [protected]IGADLHCSZ1 in my bank.

please tell how i will get my order placessed or money will be refunded..

Dear Sir/Madam,

I would like to inform you that yesterday on 25.04.2018 I received a call from Bajaj Finserv with Mobile number [protected] and they asked for OTP number. As I was busy in office work, I erroneously shared my OTP to the fradulent person subsequently amount of Rs. 35900/- was deducted from my Bajaj Finserv EMI card. I received a message of shopping from Flipkart through Transaction reference No.[protected]. I have also talked to the Customer Care regarding this issue for which the reference ID is[protected]. Therefore, I request you to kindly cancel the order and do not supply the item/goods to the miscreant/fraudulent person and also initiate to return the amount to Bajaj Finserv EMI Card. I have already lodged an FIR with Cyber Crime Police Department in this regard.
EMI card no- [protected]

Yours Faithfully,
Aman Anand
[protected]

Bought lenovo ideapad 320 APU Dual Core E2 8th Gen-(4GB/1TB HDD/Windows 10 Home/512MB Graphics) worth Rs. 22750, with a 4.5 rating. The laptop was delivered without the CD ROM instead there is a dummy plastic plate inserted inside which looks like a CD ROM whereas in the product description it was mentioned. I did not notice it initially. While installing the softwares I noticed there is no CD/Dvd drive. I immediately called up the Flipkart customer care and highlighted and also asked for a replacement, the telecaller executive very coldly said technician will visit at home and check the laptop first and then the process of replacement will carry forward. Instead the next day flipkart courier guy came down and picked up the laptop and in a few hours of time I got message that return has accepted and refund has processed. Man I never asked for a refund. What would I do with a refund when my intention is to buy a laptop. It got refunded without any prior notice. And the price of the laptop has increased now. Why in the earth will you refund my money without asking me or without seeking my permission. Is the money yours' and who has given you the authority to refund my money. When I called again(tele caller ececutive- himanshu Rajput) to bring it to flipkart's notice they simply said refund has already processed through system and they can not do anything now. I want a clarification
1. Why would you refund my money without my permission
2. When the telecaller executive on my first complaint call said that technician will come and check the laptop why would the flipkart guy will come for the pickup. I gave the laptop thinking I will get a replacement.
3. Why would flipkart not replace my product which has a part missing whose description is mentioned in the product description
4. I want a replacement of the product
5. I also want an apology on why my money is refunded without my permission
This is a real harassment and callousness from the flipkart's end.
I require a CLARIFICATION