Flipkart Complaints & Reviews

Dear Sir/Mam,

I bought one mobile on Republic day sale. Offer was 10% cashback on Citi Bank credit card,

Order Number- OD[protected]

As per terms and condition Cashback should be credited before 10th Apr 2018. But the same not happened.
I talk with your customer service agent atleast 10 times. everytime they used to say like "we have received your complaint and will resolve soon."

On 11th Apr 2018 even though your customer executive sent a mail to me saying we have sent the cashback amount to your bank.

so you can imagine how your customer executives are misguiding us. So now you can imagine how pathetic customer service is being provided by your customer executive.

This is the worst customer service i have ever got. As Flipkart is a Indian Company so we used to prefer this but with this type of customer service i can clearly tell i will never ever suggest Flipkart to anyone.

I request you to dig the issue properly because this small small thing can effect the Company's Revenue a lot.

I ordered a intex jogger bluetooth headphone on 21st april and the expected date for delivery was 30th april. The product reach in the arjansar (Which is delivery address) but they didnot call me single time and also update the status that delivery attemted fail. So what is this. How they can update the status without any attempt. Now i will get the product or not.
I didnot expect this from the flipkart service.
Now please tell the date for delivery of my product.
My order id is - od[protected]
Consignment no-ad[protected]in
Mob no-[protected]

I am receiving messages from flipkart that i have ordered a product which i haven't.
At first i got an sms that the order was placed for some product.
And when i logged in to the app and saw my orders, it showed that there was no such order placed via my account.
I haven't ordered a single product yet on flipkart but i still received that message.
I believe you will look into my problem and resolve it as soon as possible.

Order id: od[protected]

*i ordered the book set for an offer price if 1998 for the first time and it was undeliverd due to shipment damage.*
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*unfortunately the same happened the second time i ordered.*
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*after asking for an explanation flipkart apologised on the retail networks behalf
Now this has happened for the third time and i don't know what to do.*
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*please help!!!*

I had purchased a Redmi Note 5 Pro mobile phone. After trying for several weeks, I was finally able to place the order on the 4th of April 2018. The phone had speaker issues and hence I had to replace the same. The replacement device reached me on the 24th of April.

Unfortunately, the device has scratched display and smudges which I immediately reported to their customer service and social media team. I clicked photos of the unboxed device in front of the delivery person and shared the same over Twitter via direct message.

In spite of counteless number of follow ups and requests from my side, Flipkart customer service team is unwilling to provide me a brand new replacement phone. They are insisting for a refund instead and explaining me the policies. From a customer's perspective, it is not possible for me to go through the hassles of flash sales over and again.

Being a student staying away from hometown, I do not have any alternate phone at hand and hence I am unable to place a new order atleast not a flash sale again. I should clarify again that I am not willing to go for a refund and that too after one month of placing the order. Flipkart is expected to understand my concern and should provide a proper new / unused replacement at the earliest.

Attached are the images of the replacement device received.

Hello,
On 29 April 2018 I have received my skull candy headphones.the headphones are worst in quality it's Mike is not working My order ID:[protected]
kindly get it replaced as soon as possible...get this problem resolved as soon as possible please soon...
Thank you
Akanksha Srivastava
47 MIG Kalindipuram Rajrooppur Allahabad
[protected]- Mobile noeeyo

I ordered a washing machine in flipkart last 2months back i received the product (Id:od[protected] days later it's fully damaged i placed the replacement they accepted that day only from that day onwards every 2days they are sending one message with in 2days your problem will be solved it's almost 45 days completed still they are saying same this and the product price also 2000 less now every day am contacting with flipkart customer care they are managing with dates but no proper result. Don't but flipkart products in online because we have to spend more time with flipkart customer care don't waste to buy big items in flipkart. I want my money back

I order honor 9 lite from flipkart on 19th april, 2018. Though my order was unsuccessful, they still deducted the amount. They have been stalling me for past 10 days saying that amount will be reverted within 8 business days. But now, the say to talk with the bank about it. The bank says the transaction was successfully settled at the merchant end. I need my refund asap.
I am also attaching the details of correspondence with both the bank and flipkart

I have ordered a power bank of syska from your shopping app, the model number is x-110, capacity 11000mah/40.7wh.
It was working nicely but from a few days its not working properly. I am not able to charge my phone. I am facing troubles due to this problem the charge in the power bank is also sufficient but not working as smoothly as it needs to be. Please look into my matter seriously. Hoping to get a solution from your side.

This is untrust worthy site, seller was sending the used product to the customer & now customer service was saying they can't do anything in this. What the hell is going on, requesting u all guys not to purchase any thing from this pothetic site. No resolutions provided by customer service care. Every time i m calling them they only telling we are calling u back after some tym but no one calling.

Dear sir, i have ordered voltas 1.5 ton 5 star bee rating 2018 window ac - white (Order id od[protected], item has been delivered timely and installed by jeeves team after so many followups at 6th apr also they charged rs 750 for installatin, post installation we observed ac is damaged and logged a returned request for same, technical visit has been done on 16thapr and return was approved by flipkart, uninstallation was also scheduled and done by jeeves team at 17th apr, pickup of ac was scheduled at 23rd apr, but at 20th apr my returned was canceled and i call to confirm why my packed ac was not pickuped for returned, but customer care is escalated the issue and give me assurance my problem will resolve within 48 hours, but till date problem is as it is, my ac is packed and waiting for pickup, after that whenever i am calling to customer care they are giving me time for 48 hours to resolve my issue, but today till 29th i didnt get any single call from flipkart to resolve my issue. This is pathetic behavior to customer. After spending thousands of rs i am feeling cheated by flipkart. Requesting you please resolve my issue at earliest it is already 1 month gone suffering due to flip kart and my problem is as it is, please do necessary action to resolve my problem.

Its very difficulty to order mi tv on flash sale, even though my dad ordered. But ekart guys didn't even call my dad properly only once they contacted. It may be not reachable. # fraud ekart guys delivered to someone else or they have purchased for themselves. My dad ordered tv it should ours, but ekart # guys sold to someone else, they didn't return, we want that tv back.

I odered redmi note 5 of rs 9999 through cod option, later i try to pay the amount through pay now option and i try twice but both the time amount was deducted from bank account and flipkart informed me through message that the payment was unsuccessful both the time.. I want refund regarding this as soon as possible and when i contact filpkart coustomer care i got different information when i make call

I want to buy hero spirit spunky but the delivery is not in any city. Cities like kuk, kaithal, cheeka, ambala, panipat, karnal, nissing etc you have good products but you can't deliver them then what will be the benifit i am completely unsatisfied with flipkart. Amazon is far better than you just go to hell. You must take care about the stocks are available in a particular city or not.

Dear sir,
I am unable to login into my account from 4-5 working days... I have to return a product whose replacement have 10 days. Due to this error i am unable to return my product. So please resolve this issue as soon as possible. Or give me some extra time to return the product. So this will be greatful for me. Or it is not done so give me some other option to return my product.

Hi,

I need to complaint against flipkart for wrong commitment and using my money.

I have ordered mi redmi note 5 pro black color and paid all money at the time of purchase, they have not provided delivery and after lodging many complaints they have cancelled my order.

My order number is od[protected].

I need to to file complaint again flipkart for third class customer service and wrong commitment

Buying a book at competitive price does not mean buying a pirated book. Ordered a book on flipkart and seller sent a pirated book. I don't want to return book just to seller and get money return. Flipkart to act on seller but they will not allow customers reach anybody beyond customer care number. Not ready to give mail id. Now going to report and forward book to publisher to take legal action on flipkart and seller

Hello team,

This is regarding the order no od[protected] for moto z2 force mobile on flipkart

I've initially ordered the product on 26 march 2018 and the same was delivered on 27 march 2018. There was an offer applied along with the product where flipkart provides the turbo power mod for rs 1.

Unfortunately i had received a faulty product from flipkart and i've raised a complaint after which technical assessment had been done and i got the replacement with a new product.

Ive waited for a month for the offer to be fulfilled and later i raised another query regarding the "power mod offer still not configured". I got a call from mr naren singh, back end department of flipkart saying that offer is not valid as the product is returned and offer can't be given to a returned product.

First of all i would like to clarify you that it was never my intention to either cancel or return the product. I have only requested for the replacement of the product as a defective product was delivered by flipkart.in the process of flipkart replacement procedure, first the defective product is returned and then new product request is raised.

Now, mentioning the reason that product is returned, mr naren singh has failed to provide me a solution for configuring the power mod offer.

I would like to clarify bring to your notice that through out the process, i'm no where at the fault. It is flipkarts fault that a defective product is delivered and it is a software lapse with flipkart that offer is not configured for a brand new replaced product.

Ive repeatedly requested flipkart to either provide the offer as promised or to provide a complete refund by taking the product back but they simply rejected my proposal.

I'm ready to take up the issue to any higher level or a legal authority as it is very clearly evident that flipkart is absolutely at fault.

Order id od[protected].
Booked item sandisk pendrive 64gb

But recieve hp pendrive with manufactuting defect.
Order book 05.03.18
Order deliver 07.03.18
Complaint login 18.03.18 for replacement
And gave pick up dt.22.03.18.
After that this circulation of mail and messages going on till today.
Next date is given by you for replacement but no body is come to pick up.
There are many dates given by you the detailed is: 28.03.18, 04.04.18 and 28.04.18 every time you gave us a time of solution next 2-3 days but no solution done till today.
Now its a last time for complaining today i want my 959 rs cash return. I already purchase this from another company. So, i want my cash back.
Otherwise i have to move to some legal action.
Flipkart is most reputated company in india and this type of behaviour is down your goodwill.
So help me as soon as.

The air conditioner bought from Flipkart did not function well and we could not receive help. Finally, the IIT Kharagpur Administration paid themselves and asked a local repair man to fix it. There was link in the pipe, the gas in the machine had finished.

Please be careful when you buy expensive products from Flipkart. It is now about 11 months that we installed this machine, called Vestar.

In fact two months later when the machine starts to give less cool air, we began the complain, sometimes in May. There was a lady calling from [protected] with a heavy cracking noise at the background. I called the number back waited for 2 and then 20+ min, all I could hear are recorded voices that say thank you for your patience - how much patience does Flipkart expect from a customer? It is annoying and we do not have time? U have a long way 2 go 2 improve.