Flipkart Complaints & Reviews

I have ordered 3 items for the same product. The order id for all the 3 quantity shows OD[protected]. I got one product instead of 3 items. So I am returning all 3 orders, but I have only one product to return. Flipkart has issues with more than one quantity of products. It delivers 1 instead of 3 and marks all the orders as delivered. It's a serious mistake in the Flipkart system. I have nothing to return on this product. I am retuning one item for this order - OD[protected].

Hello team
I purchased my first order from flipkart oneplus 10R mobile phone
Order Id OD[protected] at 12 january 2023
Order delivered 15 january i recived defective product not working
So i create return request
I already file complaint at national consumer helpline my docked number is 4203668
No one come for pickup no any call or message recived regarding pickup
25 times return create by my side and customer support team
But all return cancelled by seller
One month already complete but pickup not complete yet
I already contact multiple times with customer support team by call and mail but company not responding
I have all recording calls they make fake promise
Please help me

My order Id- OD[protected]
Product name -Livguard PT 2066TT Tubular Inverter Battery (200Ah)
date of cancel-30-jan-2023
contact no-[protected], [protected]
[protected]@gmail.com

I have purchased one battery from flip kart and cancel on the second day
30-jan-2023 but from that day i am following up with flipkart but from their team first given 7th feb then 9th feb then 11th feb then 13th then again he given now 17th feb and hw will do always upset no resolution .

Kindly look into this and refund .

Flipkart is share my detalis to IDFC first Bank for Loan Customer care,
Idfc customer care executive call my behalf of Flipkart and offering me for pre approval loan, how can they share details of them customer.
Executive name: ANKUSH BAWIS
Calling no :[protected]
my mobile no [protected]

I order an Puma brand sleeper and i got worst sleeper ever without brand and i ordered that 21jan 2023 and today 14feb2023 they are not giving refund and that are not picking up the order many times i done return but whenever delivery agent come he refuse to take he told me we can’t take flipkart didn’t updated me to take this product and after that when i call customer care they always they will pickup the order but they never do help me out otherwise i will lost my money 1527rs they are doing with many peoples it was the 1 time for me … they are repeating the same thing always always tell nischint rahiye aap the same thing like i am very angry after listening that and i am complaining in this now please help me give my refund you can see image i have attached that .. what i ordered and what i got please take strict action to flipkart, ekart they are the main provider Ekart delivery agent .. i want my refund

Poor customer service of Flipkart:
I'd initially ordered three hoodies Size: M, M and L. Out of which I only recieved two out of three.

Customer support 1: I reached out to help centre and the customer support agent and made the return request on my behalf for replacement of two recieved hoodies with the three initially ordered hoodies. Instead, replacement delivery executive only brought one hoodie with himself and exchanged it with one of the hoodies that I had already recieved and I still have only two hoodies instead of three that I should be having ownership of.
In a nutshell, I have only two hoodies when I've paid for three hoodies i.e. rs. 1111.00

Customer support 2: I reached out again and the second agent was very rude first of all. He at first suggested keeping the two hoodies and refund of one but I needed the 3 for a specific purpose so if I don't have the 3 as ordered, then there is no requirement for the remaining two. And since these return and exchanging took so long, I requested a return and refund on my bank account on call. And the agent was asking for my personal details on call like account number, for which I refused saying I cannot give my personal details on phone and there should be a link where I would fill my bank details and he completely denied it and said these are the policies of Flipkart(asking personal bank details on phone) and when I asked him to share with me the policy document, he said he couldn't find the document of such policy right now and to call again later. This is a gross misrepresentation, fraud and misconduct on part of Flipkart.You cannot ask for personal bank details until you are authorised so(the agent never shared with me the position he holds in his department) even the RBI has this in its circular of not sharing details and as well as the Indian legislations have tried to protect us from falling in such kind of cyber scams or frauds which take place in the same manner. And when I said asked him that if it was possible for me to compose a mail to flipkart..he said that mail services of Flipkart is not available. Flipkart is such a big and prestigious company and reputation as it's foundation..they don't have mail services available? I even, still dropped a mail to flipkart customer care 2 days before but there is no response even now.
The agent made it very clear that if I cannot share my personal bank details with him, he has no other way of helping me.

Customer support 3: Directly indicated that she couldn't help me!

My money is stuck with Flipkart and they are keeping it without providing proper service.
Now, I no longer need the product that I never recieved altogether and would like place a return of the whole product and refund of the same on my bank account but Flipkart isn't taking responsibility and I never expected this from Flipkart.

Order id -OD[protected]
Take action against flipkart
Please take immediate action against fraud e-commerce flipkart. I belongs to a nuclear family, I ordered a phone Called Oneplus Nord CE 2 Lite Amount Of 20038, The Seller and flipkart delivered Empty box sealed intact conditions. Times of delivery I have no doubt about the issue, I expecting normal course of business. I contacted flipkart customer support they raised refund request, but flipkart continuously rejecting refund request day by day without Understanding my situation How I am upset and struggle. I am raising here complaint against flipkart, After waiting 8 days from my issue faced. but flipkart still rejecting my refund request and avoiding refund. please take action on it and refunded my money immediately. Try to understand my position already 8 days crossed on the issue. Flipkart also my all open issue marks as resolved without resolving. please take action on it and refunded

Order id - OD[protected]
Please take immediate action against fraud e-commerce flipkart. I belongs to a nuclear family, I ordered a phone Called Oneplus Nord CE 2 Lite Amount Of 20038, The Seller and flipkart delivered Empty box sealed intact conditions. Times of delivery I have no doubt about the issue, I expecting normal course of business. I contacted flipkart customer support they raised refund request, but flipkart continuously rejecting refund request day by day without Understanding my situation How I am upset and struggle. I am raising here complaint against flipkart, After waiting 8 days from my issue faced. but flipkart still rejecting my refund request and avoiding refund. please take action on it and refunded my money immediately. Try to understand my position already 8 days crossed on the issue. Flipkart also my all open issue marks as resolved without resolving. please take action on it and refunded

OD[protected]

Order Received in damage conditions and deffective first order from groceries and flipkart had given me garbage of groceries

All Sunfeast biscuits are damage received of Marie 3 qty of 1 kg

Unity Rice of 10 kg insect are there totally expired old stock given to me

Ruchi oil 5qty received damage it is leak and bad smell is coming from oil it is old stock

All product damage received totally frustrated Rs 1345 wasted totally

Please arrange this deffective and damage product back to you and Refund my money back in Flipkart Wallet account of rs 1345

Please take this garbage and refund my money back of rs 1345 in flipkart wallet account

I order aqualogica sunscreen, my money got deducted but still it’s showing “payment not yet confirmed from the bank” and the order is in pending. Please solve this asap. Do something about this.

I have Ordered Portronics 20000 mAh Power Bank on 3rd February in flipkart but Flipkart delivered defective item to me & the return policy is over on 15th of Feb, 2023. No electronics gadget is getting charged through this power bank so I want to return this power bank & when I am trying to return this defective power bank on 13th Feb, 2023 after having the conversation with Flipkart customer care I suddenly have found my account gets locked & i am not able to login in my account. Now flipkart customer care is saying that its not possible to refund my hard earned money because my account gets locked & no resolution flipkart is giving me..I am very old prime customer in Flipkart never I have faced this kind of issue that after raising return request & having conversation with customer care on 13th Feb morning my account gets locked. Now Flipkart is not return my refund nor flipkart unblock my account..Flipkart intentionally delivered defective power bank & steal my hard earned money. I am very old customer in flipkart & purchased lot of things but this time flipkart is want to steal my hard earned money by blocking my account & Flipkart is only giving dates & dates nothing else..
Please help me to get my refund & return this defective power bank
Its my earnest request please help me to get my refund..
Name- Subhadra Kundu
Order ID OD[protected]

I have Ordered Portronics 20000 mAh Power Bank on 3rd February in flipkart but Flipkart delivered defective item to me & the return policy is over on 15th of Feb, 2023. No electronics gadget is getting charged through this power bank so I want to return this power bank & when I am trying to return this defective power bank on 13th Feb, 2023 after having the conversation with Flipkart customer care I suddenly have found my account gets locked & i am not able to login in my account. Now flipkart customer care is saying that its not possible to refund my hard earned money because my account gets locked & no resolution flipkart is giving me..I am very old prime customer in Flipkart never I have faced this kind of issue that after raising return request & having conversation with customer care on 13th Feb morning my account gets locked. Now Flipkart is not return my refund nor flipkart unblock my account..Flipkart intentionally delivered defective power bank & steal my hard earned money. I am very old customer in flipkart but this time flipkart is want to steal my hard earned money,

Its my earnest request please help me to get my refund..
Name- Subhadra Kundu
Order ID OD[protected]

I want order a mobile phone but I want to exchange my old phone. But imei number does not match it showing

Hi,

Subject: realme TechLife 2023 AC replacement delay-Return Approved Pending

Order Id: OD[protected]

I have received realme TechLife 2023 Range 1 Ton 4 Star Split Inverter 4-in-1 Convertible with Flexi-Control Technology AC - White (104SIAA22BWR, Copper Condenser) on 2nd Feb.The installation process was happened at 3rd Feb.While installing technician was confirmed this product have Gas Leakage issue so you will get another one.Technician is said wait till sunday, I am doing followup on this.So i have waited till 5th then again check with technician, he said please do return from your side.

First time I raised a return on the 6th but it was cancelled.
Replacement rejected on 11th Feb.
Replacement Rejected Replacement ID:[protected]
We're sorry. We are unable to process your replacement request.

Again i have raised return request on 11th feb
The return approved should be completed on 11th Feb as per below screenshot but still not approved.
Due to this still Damaged AC is not yet replaced.It is So much delay in the process.

Replacement Requested Replacement ID:[protected]
We're processing your replacement request. Watch this section for updates.

Replacement Rejected Replacement ID:[protected]
Reason:Sorry, Seller is unable to fulfil your return request
Return Mon, 06th Feb (Completed)
Technician Visit Wed, 08th Feb (Completed)
Return Approved Sat, 11th Feb (Cancelled)
Uninstallation Mon, 13th Feb
Pickup Expected by Tue, 14th

Replacement Requested Replacement ID:[protected]
Return Sat, 11th Feb (Completed)
Technician Visit Sat, 11th Feb (Completed)
Return Approved Sat, 11th Feb (Pending)
Uninstallation Mon, 13th Feb
Pickup Expected by Tue, 14th

Please help on this

Hi,

Order Id:OD[protected]

I have received realme TechLife 2023 Range 1 Ton 4 Star Split Inverter 4-in-1 Convertible with Flexi-Control Technology AC - White
(104SIAA22BWR, Copper Condenser) on 2nd Feb.The installation process was happened at 3rd Feb.
While installing technician was confirmed this product have Gas Leakage issue so you will get another one.
Technician is said wait till sunday, I am doing followup on this.
So i have waited till 5th then again check with technician, he said please do return from your side.

First time I raised a return on the 6th but it was cancelled.
Replacement rejected on 11th Feb.
Replacement Rejected Replacement ID:[protected]
We're sorry. We are unable to process your replacement request.
Return Mon, 06h Feb Completed
Technician Visit Wed, 08th Feb Completed
Return Approved Sat, 11th Feb Cancelled

Again i have raised return request on 11th feb
The return approved should be completed on 11th Feb as per replacement status but still not approved.
Due to this still Damaged AC is not yet replaced.It is So much delay in the process.

Replacement Requested Replacement ID:[protected]
We're processing your replacement request. Watch this section for updates.
Return Sat, 11th Feb Completed
Technician Visit Sat, 11th Feb Completed
Return Approved Sat, 11th Feb Pending
Uninstallation Mon, 13th Feb
Pickup Expected by Tue, 14th

Please help on this

I have booked my air travel ticket using flipkart platform. But i was not able to travel because of covid 19. So, as per the guidelines, i cancelled my booking directly with the airlines. And in return airlines issued me a e-ticket which was valid for 1 year. And later i have to cancel the e-ticket as well.
Now its been long that the ticket is not refunded provided airlines confirmed that ticket has been cancelled.
As per the flipkart, i have to provide them the cancellation status and the refund status from them. And why i being a consumer should provide those details. they can directly get the same from Airlines.

Need support on this.

Dear Flipkart Support Team,

ORDER ID: OD[protected]
INCIDENT ID: IN[protected]

I hope this email finds you well. I am writing to you in regards to the Order ID: OD[protected], which I placed on 21st January 2023 at 10AM. Unfortunately, the order has been a complete nightmare and I have been trying to resolve the issue for the past month now.

As per my records, I cancelled the order on 22nd January 2023 at 11:10 AM and I have attached the cancellation confirmation email as '1.jpg' for your reference. Despite the confirmation of cancellation, the order was still showing as not cancelled. So, I had to cancel the order again on 22nd January 2023 at 11:20 PM and I have attached the confirmation email as '2.jpg' and '3.jpg' for your reference.

I was informed by the customer executive that I would receive a refund after the item is returned to the seller. However, even after multiple attempts of cancelling the order, it was rejected and delivered to me on 24th January 2023, without any call from the delivery agent or OTP. I did not receive the product and have been trying to get in touch with customer support for a refund ever since.

I have attached a screenshot of my recent attempts to cancel the order as '4.jpg' for your reference. It has been almost a month now and I have not received my refund yet, despite numerous attempts to get in touch with customer support. I have also tried to file a complaint, but it was automatically resolved.

I request your immediate assistance in this matter and kindly refund my amount as soon as possible. I am extremely disappointed with the service I have received and I do not want to take any legal action.

Thank you for your understanding and I look forward to hearing back from you soon.

Best Regards,
Nilesh

I ordered a phone cover for my phone and while checking out i paid for the same and the amount ALSO got deducted from my bank account but flipkart still shows the order as pending
i even tried contacting customer services about this but they were of no help terrible service

I have been facing replacement issues of my defected Realme 9pro mobile [ Order ID - OD[protected] ] which I bought from Flipkart. I got a defective Realme 9pro on 19th January, 2023 and has asked by the customer care to contact to the Realme Service Providers. Then we contacted them on 24th Jan. Now, Mobile with all the accessories are already received and certified DOA by the Realme Service Provider [ Debojyoti Infotech, 17/36, Dakshindari Road, Ultodanga ] on 1st February and they had asked to contact Flipkart customer care again to know the procedure to get my replaced item. Now I have call again and again to Flipkart customer care but no one is going to give me a perfect solution. On the exact same day I got two calls from Flipkart. One said that Realme would be the one who will provide me the replacement and has asked to contact to the Realme Service Provider agian, the other one said we have to submit pic of DOA certificate and after that I have to bring back the defected handset from the Realme service centre for replacement. So many different replies I got from Flipkart. After talking to Realme Service Providers and to the Realme Service Centre (Debojyoti Infotech, Kolkata, where I hv submitted the defected product and got the DOA) the representative of the service centre has asked us to make a conference call among me, Flipkart customer care and them. During this call, Realme clarifies all the details regarding replacement procedure, then Flipkart has asked me to submit the ss of DOA which I have already mailed them 36hours back(9:15am, 5th Feb 2023). When I said that, Flipkart has promised me to contact and resolve the issue within 9pm of the following day(6th Feb, 2023). But, as always, Flipkart Company didn't bother to contact me.

Then the above mentioned Realme Service centre asked me for my DOA certificate and they send a copy of it to their higher authorities. Then team Realme has contacted us and take all the details of the defected model. Then *Realme have officially mailed us that I have to contact Flipkart for the replacement.*

*Then again I have contacted Flipkart but they are denying and saying it's Realme's duty to replace the product. Hence I asked them that I want an official mail from Flipkart stating that. But they are denying that too. Most of their representatives cut the midway. Even the senior representatives have done the same. Sometimes when we request a call from senior representatives, they promised me that a call is allotted but they just rang one time and cut the calls on their own.*

Special Mention : I have found the internal scratch in the lense of the ultra wide camera during the open box delivery and denied to share the required OTP. But the delivery guy [ph no : [protected] ] who is forced me to give money first before unboxing, has again forced and harassed me and my mom for 40-45 consecutive minutes and tried to walk away with my money. Is this the way Flipkart gonna treat their's customers specially when they are women?
When I have complaint about the delivery man who harassed and forced me to receive the product, Flipkart has promised me to take necessary steps and promised me to notify with every steps they will take. But as always, they didn't do anything. How much corrupted a company can be?

OD[protected]
Flipkart is scam not secure platform need punishment and need my money.
I placed order a phone Called Oneplus 10R 5G On 6/2/23 Through Flipkart amount of 34, 999. I got a massage on 10th February out for delivery of my order. While the delivery boy comes and asked me for money before giving percel.I paid full amount via Cash, they simply given percel and leaves from there.While I comes home and opened I am really shocked and heart there nothing anything, Empty percel delivered to me intact sealed condition, There complete phone missing. I contacted flipkart their customer support team said, We can't Raised return using item was missing, Kindly raise return from your end by choosing options wrong item and maintain comment item not received it's missing. I raised return from my side but flipkart first return rejected without any communication with Me. I raised second times return request yet not refunded my money. Big trouble on flipkart shopping. I am pretty much disappointed and upset. Flipkart doing scam with us, I am humbly requesting here to national consumer forum who doing such scam with us please take further step against flipkart. I earned money by hardwork my old mother is crying all day and saying God who always hurts us, I am holding my feet, I will return my money or I will die.