Claimed

Flipkart Complaints & Reviews

2.8
Updated: Dec 26, 2025
Complaints 47154
Resolved
25483
Unresolved
21671
Contacts

File a complaint to Flipkart

Having problems with Flipkart?

File a complaint and get it resolved by Flipkart customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Flipkart reviews & complaints page 1718

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
nkumar.1810
from New Delhi, Delhi
Oct 10, 2017
Resolved
Report
Copy
Resolved

Address: New Delhi, Delhi, 110066
Website: flipkart company App

After purchasing redmi note 4. With in 2 days i found battery issue so i want to take replacement and flipkart company also told we are giving replacement. Now after 12 days they're saying replacement was solved without replacement phone. Please take action. Flipkart order id no. Od[protected].
Flipkart return id no.[protected].
+1 photos
Dec 26, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 10, 2017
Flipkart Customer Care's response
We will revert on it.
Verified Support
Nov 12, 2017
Flipkart Customer Care's response
Interacted with customer As customer says issue is been resolved after visiting service center and closing the complaint.
Verified Support
Nov 12, 2017
Flipkart Customer Care's response
Information already shared to customer regarding partial amount refund hence closing the complaint
Verified Support
Nov 12, 2017
Flipkart Customer Care's response
Information already shared to customer about refund and closing the complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Raja Uddin Shah
    from Kokrajhar, Assam
    Oct 10, 2017
    Resolved
    Report
    Copy
    Resolved

    My order id bearing no. Od[protected] with tracking id no. Fmpp[protected] is not yet delivered to me in spite of getting sms from flipkart that it has arrived in my city on dt.04/10/17... Ekart wish master with phone no.[protected] pin 176 confirmed it's arrival in my city but they have not yet delivered my order product to me... This is utter non-sense... Please kindly arrange to deliver the same immediately otherwise i will lodge complaint to local police station.
    Jan 4, 2018
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Nov 10, 2017
    Flipkart Customer Care's response
    We will revert on it.
    Verified Support
    Nov 19, 2017
    Flipkart Customer Care's response
    Interacted with the customer issue resolved conveyed the apology for the inconvenience
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      C.SurendraReddy
      from Vijayawada, Andhra Pradesh
      Oct 10, 2017
      Resolved
      Report
      Copy
      Resolved

      Address: 524137

      On[protected] i received wirl pool refrigerator w101368for rs22568-00 which is not functioning. L returned under id[protected]. Flip (Fraud) cart is not receiveing defunct product and refund money. Deliberately delaying refund.
      I will take legal action claiming damages if the amount is not refunded forthwith for keeping the damaed goods in my house. Ref oder no od[protected]
      Dec 15, 2017
      Complaint marked as Resolved 
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Nov 10, 2017
      Flipkart Customer Care's response
      We will revert on it.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sunidhi Garg
        from Delhi, Delhi
        Oct 10, 2017
        Resolved
        Report
        Copy
        Resolved

        Website: Flipkart.com

        I bought a Levi's Blue jeans of Rs.1080 and the size of the jeans was not perfect so as the item is out of stock Flipkart promised me a refund and made the pick up on 3rd of october and refund promised date is on or before 6th of october.But I still not get my refund and no customer care person is listening.Order ID
        OD[protected] item)
        Jan 11, 2018
        Complaint marked as Resolved 
        Flipkart customer support has been notified about the posted complaint.
        Verified Support
        Nov 10, 2017
        Flipkart Customer Care's response
        We will revert on it.
        Verified Support
        Nov 14, 2017
        Flipkart Customer Care's response
        As interacted with the customer as customer had confirmed that the refund is been done and the issue is been solved hence closing the case
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Noor Lakdawala
          from Mumbai, Maharashtra
          Oct 10, 2017
          Resolved
          Report
          Copy
          Resolved

          Address: Mumbai City, Maharashtra, 400064
          Website: Flipkart.com

          I ordered a 80cm vu led tv on flipkart last month and the delivery date passed due
          Funny thing is the order is yet not processed
          I read some more complaints about the same vendor omnitech retail on flipkart who is flipkart assured
          The vendor seem to have cheated alot of people
          How do i get justice
          Refund after waiting soo much?
          My led tv delivered asap?
          Or refund with the tv???
          I want a just answer or strict action will be taken on cheating
          +1 photos
          Dec 27, 2017
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Verified Support
          Nov 10, 2017
          Flipkart Customer Care's response
          We will revert on it.
          Verified Support
          Nov 12, 2017
          Flipkart Customer Care's response
          As product is been delivered to customer Hence closing the complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ashutosh Panadiya
            from Gwalior, Madhya Pradesh
            Oct 10, 2017
            Resolved
            Report
            Copy
            Resolved

            Address: Anuppur, Madhya Pradesh, 484224
            Website: Delhiverry

            Aapke courier partner delhiverry ke delivery boy k baat karne k koi tameej nahi hai yese baat kar rahe hai jaise wah saman dekar hum par yehsan kar rahe hai.
            Bewkoof banana kuch bolne par jaban ladana. Jis din saman aaya hai us din delivery n dena kud se jyake saman leke aao.
            Home deliveryn karna kuch bolne par gussa dikana.
            Mera sawal ye hai ki agar aap customer se yese baat karenge to kya koi flipkart se shopping karega. Agar yesa hi raha to koi bhi flipkart se shopping nahi karege kyo ki pahle tameej sikho kicostmer se baat karne k.
            Please sir jaldi karwahi kare takibhavishya me aapke our costmer bane.
            Tank you
            Nov 14, 2017
            Complaint marked as Resolved 
            Flipkart customer support has been notified about the posted complaint.
            Oct 10, 2017
            Updated by Ashutosh Panadiya
            Meri yah complaint hai sir ki delivery boy k costumer se baat karne k koi tameej hi nahi hai costumer Ko gussa dikana use ullu banana saman samay se n pahchana khud se Jake office se delivery Lena.
            Verified Support
            Oct 10, 2017
            Flipkart Customer Care's response
            We will revert on this.
            Verified Support
            Oct 12, 2017
            Flipkart Customer Care's response
            We have interacted with customer. Customer confirmed that issue got sorted out as well we informed customer that feedback has been noted. Hence, closing complain from our end.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              rajivkakan
              from Kolkata, West Bengal
              Oct 10, 2017
              Resolved
              Report
              Copy
              Resolved

              Address: Kolkata, West Bengal, 700001
              Website: Flipkart

              I have bought panasonic p85 order no. Od[protected]. When i got the item i saw that display was faulty one. I raised the request same day for refund. They arrange the technician to visit on 23rd sep they accepted that the item is faulty. They have mailed me that item is picked up by 03.10.2107. But they did not and suddwnly on 6.10.17 they have cancelled my refund request without any explanation. Since then i have called so many times but they have not come with any solution. They are pathetic in his service. I want my refund pls help...
              Rajiv singh
              Dec 15, 2017
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Nov 10, 2017
              Flipkart Customer Care's response
              We spoke to customer on [protected]. The customer confirmed that he has received the refund.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                nm/nm
                Oct 9, 2017
                Resolved
                Report
                Copy
                Resolved

                Address: Patna, Bihar, 800016
                Website: Flipkart

                I ordered 3 bedsheets from flipkart. I did not like one of them so I returned it but my money hasn't been refunded yet. The flipkart website shows that the money has been returned but my bank account doesn't reflect any such transaction. Its been more than a week since I first complained about this and the customer care service is really poor. One of the customer care guys told me to contact the bank about this and I've asked the bank about this twice in last week but they're telling me the same thing that no such amount has been transferred to my bank account. I have no idea what I should do. My friend keeps telling me to complain about this in the consumer court. Please resolve this matter as soon as possible or I'll have to take some serious action against you guys.
                Oct 11, 2017
                Complaint marked as Resolved 
                Flipkart customer support has been notified about the posted complaint.
                Verified Support
                Nov 10, 2017
                Flipkart Customer Care's response
                We will revert on it.
                Verified Support
                Nov 12, 2017
                Flipkart Customer Care's response
                As refund has been already completed from sellers end hence requested the customer to contact the bank for the same and closing this case.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  Bablu Saini
                  from Lucknow, Uttar Pradesh
                  Oct 9, 2017
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Kota, Rajasthan, 324001
                  Website: Www.flipkart.com

                  On big billion day have offer on flipkart shop more than 1 lakh and Get Assured 2N/3D holiday voucher from Club mahindra i shop more than 1 lakh but not recvie any email or phone regarding this and when i call customer care regarding this they say we dont have inforamtion reagrding this. Then I call many time they tell many excuses trying ignore me and close my account without any reason I have screenshot of offer which mention Flipkart during sale they just make public fool and I shop more than 1 lakh but. Not give any offer

                  Sunil suman
                  [protected]
                  +2 photos
                  Dec 12, 2017
                  Complaint marked as Resolved 
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 10, 2017
                  Flipkart Customer Care's response
                  We are unable to find order detail or register contact number for given complaint.
                  We request you to get in touch with our customer care team on below detail.
                  We're available 24 hours a day.
                  [protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    Tobbyboy
                    from Morjim, Goa
                    Oct 9, 2017
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: South Goa, Goa, 403802

                    I had ordered for a Royal oak solid hunter 4seater dining table on 23rd September the order no is OD[protected]
                    I still not received it some e kart person send a message saying the address is incomplete to which we checked with Flipkart saw the address was correct now last six days we are trying to know the status of the delivery of the product which we have payed iN full via debit card
                    I will wait for another day or else I will have to take some legal course to settle this issue which has caused me harresment and waste of time and no support from your customer care executive
                    Please do the needful
                    Fiona carvalho
                    Dec 6, 2017
                    Complaint marked as Resolved 
                    Flipkart customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 25, 2017
                    Flipkart Customer Care's response
                    We will revert on customer complaint.
                    Verified Support
                    Nov 05, 2017
                    Flipkart Customer Care's response
                    The customer complaint about the delay in delivery. We had interacted with the customer husband and he said shipment is delivered long back and issue is resolved. Hence closing the complaint from our end.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      GYG
                      from Kanpur, Uttar Pradesh
                      Oct 9, 2017
                      Resolved
                      Report
                      Copy
                      Resolved

                      My father ordered the maximum size (Size 8) available for these shoes. But that is a bit smaller for his foot. The only option available is of exchanging the item. But we want to buy other shoes in place of these.

                      Order id : od[protected]
                      Product name: nike free sb nano running
                      Color: anthracite/black-gm light brown
                      Seller: retailnet
                      Ordered on: sat, oct 7th' 17
                      Delivered on: mon, oct, 9th' 17
                      Dec 14, 2017
                      Complaint marked as Resolved 
                      Flipkart customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 25, 2017
                      Flipkart Customer Care's response
                      We will revert on customer complaint.
                      Verified Support
                      Nov 06, 2017
                      Flipkart Customer Care's response
                      We had interacted with the customer, customer stated that there was an issue, but on wearing that the issue got resolved and no further issues, hence closing the case.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        joybrotonath1200
                        Oct 9, 2017
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Burdwan, West Bengal, 713304

                        Hi friends,
                        Flipkart's logistic service is horrible. It is sheer harassment to the customers. They will disturb you with sms but would suddenly cook up a story and cancel it. Recently i had a pickup to be made by ekart and things turned nasty. Please check the video and you will know why did i say such a thing.
                        https://openload.co/f/RNzHJac8O0k/mobizen_20171009_140243.mp4
                        Dec 10, 2017
                        Complaint marked as Resolved 
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 25, 2017
                        Flipkart Customer Care's response
                        We will revert on customer complaint.
                        Verified Support
                        Nov 05, 2017
                        Flipkart Customer Care's response
                        We had interacted with the customer, apologized and asked regarding refund. He confirmed. Hence, closing the complaint
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Anandjetslg
                          Oct 9, 2017
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 700135

                          I have not received the product and got the email from flipkart the product is deliver to my house. I have logged the complain against flipkart on 9th october bot not received any information.

                          Please find below details.

                          Date of order: 21th sept 2017
                          Issue: not received the product and as per the flipkart product is deliver
                          Please look into this.
                          Nov 11, 2017
                          Complaint marked as Resolved 
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 10, 2017
                          Flipkart Customer Care's response
                          We will revert on this.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rajhanskumar
                            from Gaya, Bihar
                            Oct 9, 2017
                            Resolved
                            Report
                            Copy
                            Resolved

                            This is pathetic service by flipkart. My recent order id on which i faced this repetative problem is od[protected]. At the time of purchase of product flipkart says that it would deliver to mahindra world city (Sez) jaipur, pin 302027 but at the time of delivery the guys from ekart etc don't come to deliver at my company inside mahindra world city (Sez) and ask me to come to gate of mahindra world city which is around 2 km from my company and i don't have any vehicle to come to the gate. My simple question is if flipkart can't deliver in mahindra world city then why does it is being listed as a delivery option. With amazon i had never faced this issue and next time onwards i would only buy online from amazon only not from flipkart or myntra. I had enough of this non sense and i can't tolerate it anymore.
                            #amazon you are simply the best. #flipkart cheats its customers by giving fake promises and fake assurances. I am an old customer of #flipkart but it seems #flipkart is not trust worthy anymore.
                            Dec 17, 2017
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 25, 2017
                            Flipkart Customer Care's response
                            We will revert on customer complaint.
                            Verified Support
                            Nov 05, 2017
                            Flipkart Customer Care's response
                            We had interacted with the customer, apologized and arranged for door step delivery hence, closing the complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              charvin bagamr
                              from Udhampur, Jammu and Kashmir
                              Oct 9, 2017
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: 147001
                              Website: Flipkart

                              Sir/maam i have ordered a jbl flip 3 (Order no - od[protected] amounting rs4500 from flipkart on 21/9/2017 and it was delivered on 23/9/2017. The product which i received was in a box which was already opened, the seal on it was not there. Further the speaker in the box was also had manufacturing defects on its body. When i tested its audio quality, it was also not up to mark. So i decided to replace it with genuine product, but the flipkart app only show an option for return, in clear violation of the promise to provide free 10 days replacement opportunity. I had registered my complaint with flipkart on 25th september and further on many occurrences and also contact to its customer care services but they didn't answered satisfactorily, so after approaching all alternative forums, i had no other option but to approach you to look into the matter and do justice.
                              Nov 24, 2017
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 10, 2017
                              Flipkart Customer Care's response
                              We will revert on this.
                              Verified Support
                              Oct 11, 2017
                              Flipkart Customer Care's response
                              Interacted with the customer initiated the replacement closing the issue
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ashis Biswas
                                Oct 9, 2017
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: North 24 Parganas, West Bengal, 743136

                                Sir,
                                As per order id od[protected] for hp deskjet ink advantage printer model no. Hp 3835, order delivery date: 08/10/2017, 8.00am to 8pm.
                                We received your ekart delivery schedule massage 09/10/2017 on 7.35am with tracking id: fmpc[protected]. And your ekart wish master also call by mobile no. [protected] on 8.20am.

                                After a long time past your ekart wish master not to delivered my ordered material till now.

                                Your ekart wish master call on 7.37pm and tell please rescheduled the materials delivery on 10/10/2017 for some problem.

                                I think flipkart is a big company with a lot of rules and regulations. But in this case i think it is maintain.

                                Please take care for this and give necessary action for delivery of this materials as earliest.
                                Regards
                                Ashis kumar biswas.
                                Mobile: [protected].
                                Nov 26, 2017
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 10, 2017
                                Flipkart Customer Care's response
                                We will revert on this.
                                Verified Support
                                Oct 11, 2017
                                Flipkart Customer Care's response
                                We have interacted with the customer, apologized for the issue, customer confirmed the product delivery, informed to improve the services, feedback taken and no further issues and hence closing the case.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  dbvinod
                                  from Chennai, Tamil Nadu
                                  Oct 9, 2017
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 560037

                                  Hi team,

                                  Worst experience with flipkart, i received defective piece, i requested for replacement within 2 days of delivery, there is no reply from their end for 2-3 days, after 10 days they are telling stories, technician comes to check the product and didnt do anything and given false report to flipkart and they agreed close the my replacement order.
                                  I created 10-15 incidents but no one help. There is no meaning if customer support not works, it will not resolve simply creating the incidents. If this is a attitude than its very difficult to maintain the relationship with flipkart. I lost may calls and important meetings due to this defective handset.
                                  Just i want to replace my handset, please let how to go next level.
                                  Its very bad and feeling that customer dis something wrong. After 15 days i am struggling a lot,
                                  Dec 14, 2017
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Oct 11, 2017
                                  Updated by dbvinod
                                  Hi,

                                  Now their executives are telling replacment will be done only technician will visit and based on his update.
                                  My question is what you mean by 10 days replacment after delivery?, We purchased based on this.

                                  They are just fooling the people of the country.

                                  Please let me know to whom i should contact?, to escalate, I created replacement within one after delivery.
                                  Kindly escalate this issue on high priority to higher managment, Let them understand how customers is effecting.Totally false promises by the company. Its allready 20 days over no action taken from their end.

                                  If you mention like (Technician Visit) we never purchase the product from Flip kart.
                                  Oct 20, 2017
                                  Updated by dbvinod
                                  Hi Team,
                                  Flipkart arranged 2nd visit for technician, and technician did not came, Please let me know to whom should i escalate? if this is the attitude than its very difficult to sustain in this competition market.

                                  If you have some courtesy towards the customer satisfaction than help.

                                  Its worst part what i am getting with flipkart.
                                  Verified Support
                                  Oct 25, 2017
                                  Flipkart Customer Care's response
                                  We will revert on customer complaint.
                                  Verified Support
                                  Nov 05, 2017
                                  Flipkart Customer Care's response
                                  We would like to inform you that our service engineer has confirmed that the issue has been resolved in your handset. Hence, closing the complaint from our side.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Adv Jayesh Modi
                                    from Surat, Gujarat
                                    Oct 9, 2017
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: 395010
                                    Website: [email protected]

                                    Whirlpool 340 l frost free double door refrigerator

                                    Refund not received on pre prdered item
                                    Flipkart delayed the product delivery. As a result i have cancelled the order so that i can buy from the other website. Cancellation date was sep. 23, 2017. It has been more than 20 days and company is not providing me the refund. It keeps giving vague answers. My flipkart order no - od[protected]
                                    My co no -[protected]
                                    Dec 15, 2017
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 25, 2017
                                    Flipkart Customer Care's response
                                    We will revert on customer complaint.
                                    Verified Support
                                    Nov 05, 2017
                                    Flipkart Customer Care's response
                                    We interacted with the customer and he confirmed that the issue is resolved hence closing the complaint from our end.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      sujay_rai
                                      from Mumbai, Maharashtra
                                      Oct 9, 2017
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Bangalore Urban, Karnataka
                                      Website: www.flipkart.com

                                      Order id:od[protected]
                                      Received defective mobile phone xiaomi mi a1 on 23-09-17. Within a couple of days i noticed that the cellular network was fluctuating quite often and even in open environment the network used to go down to 0bars, and even wifi network reception was not good and when ever i used to make calls dnd mode used to get activated but also used to disable after call end but sometimes used to stay active due to which i used to face a lot of trouble being a working professional when i raised the replacement request (As per the company policy only replacement was possible - no return), a technician call was arranged and he asked me to do a factory reset as i did the problem didnt solved so again i complained the same to cc & technician arrived after 4 days. He saw the problem and identified the same as a sim issue. To solve the issue, he said he had to do hard reset & as he wasn't able to figure out how to do he said he'll do factory reset, resisting the same in fear of data loss eventually i agreed in anger, which resulted in deletion of a few very important data of mine later blaming my sim card for being fault for cellular netwrok issues even me helping him out wit different sim card, and for dnd mide issue he took a picture in his phone and said would update me about the glitch, lately on 5th of october when i call'd the cc team for replacement they said that the technician he updated the false status update on website as 'issue resolved'. There is a difference between 'finding the issue and blaming on a blank shot' and 'finding and fixing issue'. A phone which was just couple of days old had to be factory reset-ed twice in order to make it function. The replacement policy of the company doesn't mention that the phone will be reset-ed if any issue is found. Still then the issue persisted and when contacted the website, they said that they would not replace as technicain has marked the issue resolved and i would have to go to a service center. Now, software/hardware issues in a mobile handset very much comes under their replacement policy. And so called technician fixing the software/ hardware issue cannot be an alternative to replacement. A brand new phone should function correctly and should not require a forceful factory reset/repair. Flipkart has delivered a defective phone and on top of that they are harassing me with the return.
                                      Dec 17, 2017
                                      Complaint marked as Resolved 
                                      Flipkart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 25, 2017
                                      Flipkart Customer Care's response
                                      We will revert on customer complaint.
                                      Verified Support
                                      Nov 05, 2017
                                      Flipkart Customer Care's response
                                      We had interacted with the customer, apologized and provided necessary information. he agreed. Hence, closing complaint
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        B
                                        BeingPrateeek
                                        from Bilara, Rajasthan
                                        Oct 9, 2017
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: 334001
                                        Website: Flipkart.com

                                        I have pre-ordered a product "pro evolution soccer 2018 (Premium edition)" on aug 02, 2017. It was expected to reach by sep 16, 2017. Flipkart delayed the product delivery. As a result i have cancelled the order so that i can buy from the other website. Cancellation date was sep. 18, 2017. It has been more than 20 days and company is not providing me the refund. It keeps giving vague answers.

                                        My flipkart order no - od[protected]
                                        Nov 18, 2017
                                        Complaint marked as Resolved 
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 10, 2017
                                        Flipkart Customer Care's response
                                        We will revert on this.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit