Flipkart Complaints & Reviews

Per order no. Od[protected], i have purchased
Ifb 6.5 kg fully automatic top load washing machine on sun, 1st oct '17 and the product was delivered to me on tue, oct 3rd '17.

The mobile number provided in the order detail was wrong and i think that is the reason that installation and demo was canceled without mentioning the reason. I have contacted flipkart to arrange it again, but no action from them still.

I deactivated my flipkart account. Now i want to reactivate it but i'm unable to do so. Whenever i try logging in by providing the mobile number and password i'mbunable to do so. It says contact us. My registered mobile number is [protected]. Please reply as soon as possible and reactivate my account as i'm facing problems tracking my orders. I need a status update in my orders and also a record of my previous orders. That is why i need to reactivate my flipkart account. Please reactivate it as soon as possible.

The complaint is regarding the ekart logistics by flipkart delivery. On the first day of delivery itself i rescheduled my delivery dates. Then, tried cantacting to the delivery boy and he was reluctant and not at all considerable about the delivery and he chose to deliver it on his own terms and so postponed the order, further the day i was there to exchange the product then the delivery boy calls me to another place where he was and then says to me with a false reason that my phone has got a bend then i made him check too that there isn't any possible major bend that i can see so as to assure him that he might be wrong but he refused and cancelled the order. Due to this i was late again for my daily schedule and neither could i exchange the product when i was ready with a formatted phone in my hand and there i get a very absurd excuse for the same. Let me know if there is any possible way that u can check for the same issue and continue with the delivery of the same item.

Order rejected: lenovo k8 plus (Venom... With tracking id fmpp[protected] will be returned to seller since the product was not accepted during delivery.

There was a false issue that was provided by the ekart delivery boy that shows wrong part on ekart delivery.

Dear gentlemen at flipkart.
In kerala there are certain mafia goons who undertake criminal activities. Anyone can hire them by paying certain sum of money. They are locally called quotation gangs.
Unfortunately i am compelled to say from a series of encounters that your engagements with ekart-logistics partners at thiruvalla, kerala is a kind of engaging such quotation gang to bully the general public.

They misbehave, tease the customers, harass to make them additional expenditure, create enormous hardship both mental and physical. They act against all the fundamental principles how an e-commerce logistics business expected to run.

There are dozens of e-commerce online shopping websites. But none, except flipkart do such mischievous engagements and support such substandard activities.
It is very sad that the guys at customer service of fk are at two steps ahead to act in tandem with these criminals.

My latest experience with purchasing a computer monitor is yet another example:
I am a nri from gulf.
My security surveillance cams of my establishment in native place went offline. To fix i needed a computer monitor. I searched fk to find a suitable product. Found a dell model which the seller is able to deliver to my locality pin no. 689501.
After waiting for two weeks, the item reached fk's ekart logistics center thriuvalla in kerala (Pin code. 689621). Online status shown out for delivery at thiruvalla.
They usually employ a guy on a motor bike to deliver item from this point on wards up to 50 kilometers like pandalam, adoor etc.
This guy carry only small documents that he can keep on his lap while riding the bike, leaving bigger items in the office itself.
Even for those smaller items, m he will not deliver to the customer address. Instead throw them to any highway side shops known to him and ask the customers to go there for their own and collect.
For slightly bigger sized items he demand the customers to reach their thriuvalla ekart office.
In my case the given acceptable pin code no. Was 689501 pandalam whereas ekart is around 50 kilometers away at thiruvalla (Pin code. 689621).
They bully customers to take their own taxi to reach at their place and collect at certain time.
I am an nri sitting in a guld country. I purchase item for my brother who is a senior citizen.
Why fk is compelling a senior like him or whoever to take a taxi and travel 50 kilometers to reach thiruvalla and spend his time, energy and, money to collect ietem from there whereas they promised to deliver to pandalam at the time of purchase?

In the last instance which was for the computer monitor, when i found the remark online as out for delivery at thiruvalla, having ample of such experiences in the past, i contacted fk customer service to the ensure product to be delivered to the designated place pandalam. (Both are almost 50 kilometers away and connected by the arterial sate highway.)
To my utter amazement the guy at fk stated that he got feed back from his ekart partner that they are unable to deliver the product to the designated pin code area (689501) at pandalam. And the guy at fk-cs without waiting for a second and allow to say a word, he cancelled the purchase instantly.in fact i was in urgency to get the product due to the security issues at my establishment and was ready to send someone by taxi. But he cancelled as if taking vengeance.

So my question is that, why fk wasted my time and money then by giving false promises and keeping items on sale publicly but they cannot deliver?
Fk deliberately allow the customers to go on confrontation with the local logistic guys and for street fight on delivery arguments?

Even as of now sending this mail, the same item is available online from the same seller and available delivery pin code area as 689501-pandalam. That means fk still out there waiting to trick customers again which is obvious that they cannot deliver.

Fk faulty phone wallet system:
Fk has a phonepe wallet system. I filled this phonepe wallet from my savings bank account using debits card. When tried to return money back to my bank account from phonepe wallet it does not allow return money and lock amount. However filling wallet from bank happens in a flash.

Therefore in this case, fk trap the money from me for around 11600 rupees by promising a new wallet system. Fk allure public by showing heavy shopping discounts.
Once the money is gone in to wallet, it can not be returned back to bank account.
Now, if the customer choose to buy an item, there is no guarantee that the item will be delivered.
This phonepe wallet cannot be used in any other popular shopping site.
In short, fk loot public money and cheat by offering online shopping.

All these bad practices happens just because they engage a ‘quotation gang’ as their ekart logistic partner at thiruvalla, kerala.

It is ideal for fk to stop their services in kerala state together and openly declare their logistics deficiencies to the public with apology.

I am waiting to stop my shopping with fk for ever till the money trapped with their wallet is somehow utilized.

Latest: i opened another fk account, and saw another seller of the same product who deliver item to 689501. After making a buy i called fk-customer service to inform them to avoid ekart logistics and choose any other courier company or even indian postal dept. Because same result is expected to repeat.
They said no. They will can contact their seller and ‘there is no facility to contact a seller’.

Fk-cs is almost a machine automated system, where seldom anyone from overseas can talk or make use of any helpline-chat etc.

God bless flipkart, india’s no.1 ecommerce mafia..!

Jo.

Ps: since this involves unethical business practices, law and order issues at local levels because of ekart goons, this message is being copied to the kind attention of the appropriate authorities at the district, state and the center.

Flipkart is fraud online site. Dont trust flipkart, i have purchased "hitachi 1.5 ton inverter (3 star) split ac - white (Rsi/csi/esi-318eaea, copper condenser)" on no-cost emi option under sbi bank. At the time of placing order i have contacted customer care executive and they said i need to pay monthly emi installment of rs. 4167 which is total 37503 divided by 9 months and no need to pay any extra charges except that, so after getting confirmation from customer care support. I have placed the order and now after getting bill cycle from sbi card they are charging 18% tax rate extra which is nearly rs 671 for 9 months. I have called both bank and filpkart they are telling me contact to bank and bank telling me to contact flipkart.

Finally flipkart customer care people are saying due their miscommunication from their end, i have to bear the amount. Its open loot in name of offer. I even asked them to cancel emi payment option so that i can pay the total amount in single installment they are refused and saying bear the amount or contact bank.

Bank people asking to contact merchant for cancellation and from their end only preclosure is available for which again i need to pay 3% preclosure charges and 18& tax which is againg bearable by me.

No cost emi means customer will have to pay the amount that is promised at the time of purchase. But flipkart cheating customer later purchase, your emi will include extra charges too. Pls do not trust this fraud site. If there are any hidden charges you should have informed it beforhand so based on that customer will take decision but this is not the way you loose trust and cheat customers.

Really disappointed with the services provided by flipkart.

Dear flipkart if you are loyal site then can you check with the customer care executive who provided with wrong information on[protected].

Flipkart order id : od[protected]

Sir
My name is thota gopi. I have purchased leeco le 1s moblie in flipkart. It was damaged, i am not grtting anyservice from any service center, since 3 months iam facing this problem, we were irritated by this actions, please address the problemand resolve as early as possible
Orderid:od[protected]
My phone number:[protected]
My mailid:[protected]@gmail.com
If you wnat in voice i will send

I had ordered for a product from flipkart and the cash was paid upfront. The scheduled day of delivery was 5th october, 2017 and scheduled day of installation of the product was 8th october 2017. But, till today, according flipkart's site, the product has not been delivered completely and hence the installation has also not done yet. I called to flipkart customer care centre several times, but they are not providing me proper details regarding the issue telling that there is a technical issue. This is been told to me for the past 4-5 days. And each time, flipkart asks me to wait for another 48hrs.

I had ordered moto e gold from flipkart but product is not good lots of problem in this mobile like hanging, heating and camara quality is not good so i raised return request but flipkart denied to refund my money and flipkart also denied for replacement so i called customer care but customer care executive not resolved my problem she out me on old for more then 10 min and after long hold she told me that first one technician will visit in my home after one week then he will resolve my problem but my concern is that how technician will improve camara quality but executive don't want to listen anything she denied to for refund and replacement. I got this phone on 3 oct 2017 today is 9 oct already 6 days gone so pls help me i don't want to keep this mobile, i want my money back

Regard's
Santosh singh
[protected]
[protected]

Hi,

I have placed a order on 20 september for a 32 inch micromax tv, order no. Od[protected]. I paid the whole amount in advance. They promised me it will delivered by 24th, on 24 i received a mail as well a msg that my product is on the nearest hub. A day past, we didn't receive any update so i called customer care they said kindly wait for 2 more days the product will be delivered. I waited for 2 more days still no response from flipkart.

I called them more than 8 times they always say within 1-2 working day it will be delivered but it didn't happen. I finally talked to one of the senior executive he assured me that on 9th the product will be delivered. Today i received a call saying that "we are not able to locate your product please cancel it". If flipkart wanted cancel the order they should have done way back so that i wouldn't have missed diwali sale.

Its almost 20 days, i didn't know that flipkart, one of the reputed company can do something like this with his regular customer. I have too much faith in flipkart please don't let me regret my decision.

Please have a look at this and try to resolve this asap.

I purchased a flipkart smart buy selfie stick from the website. But its not working with my mobile and i am not at all happy with the product, its very cheep plastic used in that. Also the stick is wobbling when we place our mobile phone. Totally the product is a waste. I contacted flipkart and they are telling that only replacement is available. Since its a flipkart smartbuy product they must provide a refund. But this was a trap. They are selling cheep chineese product for higher price.

Order id - od[protected].

I bought it along with many other items on bbd sale. All the items have been delivered except this one and the status of the order is marked as delivered. Don't know where my product is and it was a prepaid order as well. Have called up flipkart n number of times but they are too busy to be concerned about. Seems like they working with nasa. If they are unable to deliver then atleast initiate a refund for my order. Worse service this time, should have gone for purchase from amazon. I would take legal action if my complaint is unheard in next couple of days.

I have booked redmi note 4 black 64 gb with order id (Od[protected] on 21 sep, i want to cancel this item, but this item is not cancelling, i have called to customer care department,
Customer support team has raised so many incident (In[protected], in[protected], in[protected], in[protected], but my issue still not resolved, what is the mean of raising so many issue, if their workaround/solution not provided to customer.
6-oct-2017, executive (Dinesh) has called me and he told me that my issue will be resolved within 24 hours, but still my problem is not resolved.

I have ordered redimi note 4 mobile on 21september at rs 9899. Order shipped at 23/09 and dispatched to guwahati. Order was misrouted by ekart logistic courier (Tracking id-fmpc[protected] to nagaon city instead of guwahati city. Hence the seller has cancelled my order and refunded at 28/09. But from nagaon city it can be easily routed to guwahati city. Main problem is that when i ordered it was big billion offer day and when they cancelled the order there was no offer. Now i require another 3100 rupees to give fresh order. That is why i demand same offer or refund of extra price rs 3100. Recent price is rs 12999.

My order id OD[protected] I have purchased 65 inch led tv i had a complaint on tv panel i contacted filpcart they endorsed me to the tv company. They told contact flipkart Still now complaint not rectified I don't need the tv I want refund or replace with new one.i am getting vertical line on led screen which were not resolved for the past two months flipkart people told to contact leeco company by mail they are not resolved the issue so please refund my money or replace the tv with another one

Order id: od[protected]
I placed my order for the book on september 15, 2017, following up everyday with flipkart over phone and email to ensure that the product reaches me on time. After almost 4 weeks of empty pacification by flipkart i see on the promised date of delivery, october 9, my order has been cancelled by the seller. I have made over 20 calls to flipkart to urge them to request the seller to ship the product, and over 6 emails. None of them have been of any use. More than anything, i am thoroughly disgusted and disappointed by the attitude of flipkart towards the entire issue, which is essentially, "yes, the seller cancelled it after one month. So?"
The phone calls and regular follow ups were being made for that very purpose. That this order, which was extremely, extremely important for me to reach on time, does not fail to do so. If instead of offering empty words of placation they'd actually contacted the seller when they'd not shipped the product after three weeks, as i'd requested, then i wouldn't be in the mess that i am today.

I received my product on 24th september 2017 but wasn't updated. I called up customer care. Then they updated it and said installation will be done by 29th, today is 9th still it isn't installed but in my orders it's showing on 29th it's installed. I. Don't know why inspite of calling so many times things are not done. Please don't break my trust on you because whenever i call they ask for 24 to 48 hours time but things will not be solved.

Do the needful and oblige

Anjanadevi
Registered ph-[protected]

I ordered 8rapter wireless cameras but received 8empty shells of cameras, an empty tvr box and 8inappropriate chargers of different makes. The entire set is unusable, old, dirty and broken. Please help me to get my money back (40064inr) as soon as pissible. Inspite of repeated complaints to flipkart i have not received any cooperation from the company. Pick up of the product was scheduled 4times in september 2017 but due to reasons unintelligible to me every time it was cancelled. I am feeling helpless and dissapointed at the loss of my 40, 064 rupees.

I have placed an order for american bag pack order reated - od[protected] on 22nd october 207 which was supposed to be delivered on 27th october, but till date it is not delivered. When raised the complaint to flipkart customer care thrice, i am being told that the product has been delivered.
Wherein i didn’t get the product delivered and they have been showing a specimen sign as mine.

I had requested for return for an item which did not match the specifics mentioned on website, and y return is due on 12th october '17.

The issue i am facing is that i am currently residing in ahmedabad, where my shipping was done earlier, and now i leave for delhi on 13th, the date on which my replacement of product is due.

It is requested to kindly postpone my return and replacement due to my unavailability.

Return id for this request is :[protected]

Awaiting for a positive response.

Dear flipkart team,

I would like to put my complain that i have placed an order (No. Od[protected] of centuary mattresses jyothi 5 inch king coir mattress on sat, sep 23rd '17 2:06 pm & delivery was scheduled by me on 07 oct, 2017. However i have not yet received my product & my whole day wasted.
Therefore please cancel the order & refund money on priority against my order no. Od[protected] other i will take legal action. Just because of bad services from next time i never ever going to buy anything from flipkart.

Kindly do the needful on priority.

Regards,
Ca rakesh goenka
[protected]