Flipkart Complaints & Reviews

I had ordered lenovo k6 power 32 gb 3 gb ram on 24th of september at rs 7200. The promise date of delivery was 5th oct. But the product is still not delivered to my address as of 12 oct. The customer care executive i enquired with told me to cancel the order & reorder the same phone again on the flimsy ground of the shipment being damaged. But the same phone is now listed at rs 9999. So i refused to cancel and asked him to deliver the phone as promised. But he said it can't be done & refused to ship me the phone. So i asked him to give me the detailed reason why it can't be done. But still no response. I have been shopping from flipkart for quite some time but never faced any problem. I am extremely dissatisfied with flipkart on this issue. Their customer care executives are not responding positively. They are unwilling to answer even the simple question if the shipment got damaged why they can't ship me a new one??

Hello

Last year november 13th 2016 order id od[protected], ordered a phone, you are deliver executive has done 3 time transactions, first 2 transactions were cancelled and 3rd transaction was sucessfully done, but first 2 transaction amount were debited, you are executive sad it would be added with in one day or a week, but till now this issue was not solved and the amount not credited.
I was totally dissatisfied about the service. I think this mistake is done on behalf of your vendors. However you call centre number is not working and till now i didn't get any response from your end. I need cancelled transaction references numbers on 3 transactions, so that i can proceed to take action further in bank. Please do me a favor. I can show u bank statement

Regards

I bought 80cm LG led Tv. In advertisement show the 2 hdmi and 2 usb but in product i found only 1 usb. i have a screen short of advertisement . i send picture of advertisement.

Hi. I have placed a led tv order on 20th of sep 2017. The actual delivery date for the order is 25th of september. But they didn't deliver the product. When i contact the customer care they keep on changing the date and finally asked me to cancel the product and i did it on 2 oct. From 2nd october i m waiting for refund amount and i didn't receive till now. My credit card due is very close and i cannot pay that huge amount without getting product. Please solve my issue as early as possible.

I'm from middle class family, 30k amount means is more important to us,, we saving this from a year... This festival i plan to buy a washing machine from i trusted site flipkart from last 10 year.. I ordered product lg 8kg front load washing machine with payment on 20th sep 2017 with payment and got delivered on 25th sep 2017,, flipkart delivered lg 6.5kg front load washing machine and for replacement there is no stock available in website waited for few days and customer care helped me lot for returning product on 6th oct 2017 and my return will be processing item will picked up with in 27th oct 2017 and my payment will stuck until return process complete, it almost 20th day since i ordered... Ok it get hurt on me and i'm not able to happy on dasara festival... After few days i arranged money with friend source and i ordered another lg 8kg washing machine in flipkart with paid on 10th oct 2017 and scheduled for delivery and assign the couier partner also, but evening i got message from flipkart the item not deliver for my location and return processing again my amount stuck in flipkart and for first and second order i used same pincode/address for deliver and my friend also ordered lg washing machine with same pincode, his order is processed and shipped with same courier.. The seller is omnitechretail and courier partner is same for all product i mentioned above.. When i contacted customer support they telling that cancellation from seller end and suggest me to do fresh order.. That product still available for my location now also.. They giving improper reason for cancellation... How can i order another time without money, my two payments still processing... It hurt me lot.. Not able to concentrate on other thing,, i failed to my home bringing washin machine,, flipkart is just playing customer feelings,, how can i celebrate happily dewali, if they consern about customer they make rightful to customer..
My registered email id : [protected]@yahoo.co.in
My registered mobile no :[protected]

I bought a product worth rs.908 from flipkart 4th october 2010. The delivary boy came and i gave my debit card. He put in the machine and after i entered my pin he told that its not working. So i gave him cash rs.908. After sometime i got a message from my bank id that rs.908 debited from my bank account. So two times i paid for the product. I complainted to the customer service. They told me that they havn't get money from my bank account. I have a cctv proof of that day. Now what step i will take to get money back?

Dear flipkart... I order a laptop on 7thoct 2017 and i gave my address but on delivery date when we didn't receive our product and we call then they told us that this is out of deliver due to mismatch even from flilkart many times we order many thing on same address every time we receive so this time how they can this.
Now if i cancel such product and again order so i ll loss 4000rs on one product will they pay for it?? Or they will provide me that product at same price??
Totally bad experience... So sad from such kind of services.

I have placed an order for the springwell mattress on 24.09.2017 on flipkart. As per the delivery schedule, the item was to be shipped by 28/09/2017 and to be delivered on 05/10/2017. It is sad that the item has not been delivered yet. I raised the issue with customer care on 04/10/2017 that the item has not yet been shipped; the customer service assured to get back to me with the problem resolved by 07/10/2017 before 8 pm. But on 07/10/2017 at 14:41 hrs, received a text message and email stating that “we are so sorry for taking longer than expected to resolve your issue”. Further, they requested me to provide them time till 09/10/2017 5:30 pm to get back to me. As nobody from their backend team called till 7 pm on 9th oct., the deadline committed by them, i made a call around 7:00 pm and the customer service was successful in buying another 24 hours time from me to look into the matter. The executive on line told me that she is placing the complaint on priority channel and the issue will be sorted out within 24 hours. I even made an attempt in the facebook and a gentleman from social media team gave a call back promptly and assured to resolve the issue within 48 hours!!

On 10th oct 2017 at about 6:30 pm, i made a call back to the customer support since nobody from your backend team, who are busy checking the status why the shipment is not done, mind to call me to inform the status. While talking, your executive (Name: mr. Mahesh) told me that “it may take upto 30 days for the delivery sometimes and you have to wait will our backend calls you”. Then i made again a call to talk to some other executive who told me that the complaint is already elevated and will be resolved by today i. E., 11th oct 2017 evening. Even email sent to them is unanswered.

The thing i don’t understand is that it is taking more than 12 days to find out why the item has not been shipped by the seller; and the seller still shows availability of stock of the said mattress as on date (11/10/2017). The main attraction to the order is: “cancellation of the order is not possible!!”.

This is to inform you that my order od[protected] which is actually placed on 3 oct. Has been arrived one day late!! Nd then it is not in the working condition. Then i tried to file a refund. But there was no such option. Then i have to file replacement. Nd it is been 10 days more! I got a message of cancellation of replacement... I mean i am really upset for this service! Still i haven't got any refund option! I want my refund as fast as possible!!!...

Dear sir,
It is to bring to your notice regarding an issue on my order.
Order details as follows:
Order id: od[protected] item)
Order date: sat, sep 23rd ’17 7:55 pm
Product: perfect homes by flipkart julian 3 door wardrobe.
Delivery scheduled was between 8 am – 10 pm on wed, oct 4th ’17
I am still waiting for the product & there is no update/answer from customer...

I have ordered jewels guru alloy anklet with order id od[protected]. On 1st october i got one message that the product will be delivered on october 10. When i tracked my order on 6th it showed that the item has been shipped and will deliver soon. After that i didn't get any sms from flipkart. Even on 12th the item was not delivered to me. It was a worst experience with flipkart.

Thanking you.

I have order a pigeon sterling DLX/60 wall mounted chimney.Order no. Is OS[protected]. It say it will install on 10 October 2017. But it has not install yet . So please fast or I return it.

Dear sir,

It is to bring to your notice regarding an issue on my order
Order details as follows
Order id:od[protected] items)
Order date: sun, sep 24th ’17 10:09 am
Product: carrier 1.5 ton 5 star split ac – white

Delivery scheduled was between 7 am – 9:30 pm on sun, oct 1st ’17
Delivery person called and told only interior ac unit has arrived and the exterior unit will
Be available on 3rd oct 2017. Obviously, i suggested delivering the product on 3rd with both the units

3rd oct 2017
No sms, no message, called the customer care

4th oct 2017
Raised the complaint and escalated and promised to deliver the product on 7th oct 2017

7th oct 2017
No sms, no message, called the customer care
Escalated and promised to deliver within the deadline 10th oct 2017

10th oct 2017
Customer care called back and promised to deliver on 11th oct 2017

11th oct 2017
No sms, no message, called the customer care
Escalated and promised to deliver within the deadline 12th oct 2017

Still waiting for the product……

I have contacted the flipkart customer care for numerous times but still no resolution
Every time your associate promised me to deliver within 24 hours or “as early as possible” but no resolution till now

This service of you is irresponsible and totally unsatisfactory.
It is on your part to make our order deliver as soon as possible because this irresponsible attitude of your customer care executives brings down the image of flipkart.

I am expecting a resolution of the issue at the earliest.

-pradeep

Have ordered samsung 32inch led tv on 24 sep. Delivery of the order was scheduled on between 29th september to 3rd oct. Still the product is not delivered. I have called them several times. Every time they are asking 48hr time. But no progress at all. I feel flipkart not showing interest to deliver rather they simply dragging the request till i cancel the order.
What is the use of ordering in flipkart even cheating the valuable regular customer
My contact number was-[protected]

This is in reference to flipkart order id. Od[protected]. I ordered a new mobile mi a1 and received it today. The speakers of the mobile are making a crackling sound and are clearly damaged and the phone is heating up too much even during taking pictures. I contacted the customer care and shared my problem, and asked for a refund because i am worried about receiving a defective product again. They told me that they cannot refund the money as they are not responsible, the seller is and will be making a replacement. I want a full refund of the money as i have lost trust on the products being delivered from flipkart.

Hi team,

I have ordered ifb washing machine with order id : od[protected] on wed, aug 9th '17. We got a defective item and requested for replacement. Return pick up of the item was done by gati couriers on sep 28th (Return id :[protected]. The return pick up status is not updated in the system and they are not updating about the status. It has been more than 2 months and new machine is not yet delivered to us.

I am calling flipkart customer care daily but there is no resolution from the team. Can you please help us in resolving the issue.

Regards,
Santosh

I had placed an order for home town bolton solid wood 6 seater dining set through flipkart the order no being od[protected] and payment has been made through credit card. This was scheduled to be delivered before 24th oct 2017. I received sms on dispatch and was supposed to get another sms when the item was out for delivery which i never got. On 9th oct a mail came confirming that item has been delivered though it has not been received by me. I contacted flipkart immediately and raised a complaint about the wrong status of the product. I received an update on mail telling that my concern has been escalated to concerned team and they will resolve the issue by 12th oct. I received a call from flipkart customer support and i was told that product will be delivered before 24th oct. So far the system status shows that item has been delivered though it is not received by me. I called [protected] and tried to ask the person to change the delivery status but it was of no help. It is like hitting a dead end and i am not even able to complain to flipkart about the issue. There is no mail id provided to lodge my complaint through mail. I am getting frustrated. Kindly resolve the issue and deliver the item to me.

Order id in[protected]

I have ordered 2 kids cycle on 21 sep. Delivery of the order was scheduled on 3rd oct. Still the product is not delivered. I have called them 3 4 times. Every time they are asking 24hr time. But no progress at all. I feel flipkart not showing interest to deliver rather they simply dragging the request till i cancel the order. I'm not going to cancel it anyway.

I ordered a new Moto G5 Plus mobile on 5th October, 2017 of Rs 12999/- at the Flipkart App with order id OD[protected] and the mobile was delivered by Flipkart on 9th October, 2017. When I opened the package I found that there is a glue attached mark on the backside of the mobile as there someone had attached any ring stand on the back of the mobile and later it was removed but the glue of the ring stand is still there on the back. I mean the product which was delivered is second hand product. Besides this the camera quality of the mobile which was assured by the Flipkart on its site does not meet the expectation. So I placed a return request and requested to refund my money. But Flipkart is saying that the return policy only depends on the seller and the seller only want to replace the product. But I don't want the replaced product from that fraud seller. So I only want the refund at any how. Please help. I hardly arranged the money to buy the mobile and I don't want to lose my hardly earned money.

I will purchase kay dee solid men's hooded black t-shirt on 29 september. First the website will show that your order will be delivered on 3 oct when i check they will show that your order will delivered be 6 oct nd again show tha your order will delivered be on 10 oct. Now today is 11 oct. I will not get my order so plz give me all details. And i requested you to deliver my order tommarrow
Order id.
Od[protected]