Dear Consumer Complaint Person Incharge
I here by file a complaint against FLIPKART
customer (Myself : Avneesh Mehta). I purchased an item Asus Zenfone 5 (worth
Rs. 9990) from flipkart
on 20th July, 2014 at 4:15 AM as I have been waiting
for this item since it was launched. I made full payment of Rs 9749 after
discount of Rs. 250 offered by flipkart
at every purchase more than Rs 1499.
Order Number :
As per the website I have been given delivery date of 24th
july, 2014. On 24th July when I did not receive any notification regarding
delivery of my item, I contacted chat helpline of flipkart
Supriyo attended to my complaint. On checking status of the item by executive,
I was informed that my item will not be delivered as per delivery date given by
. On asking reason, clarification has been given that item has got delayed
due to unforeseen circumstances. On Asking for reason, no details were
provided. Executive mentioned that item will be delivered to me within next 3-4
working days. I have planned to travel on 25th and be on vacation till 29th for
personal reasons. I requested for a compensation in form of delivering the item
to my travel address Ludhiana. Flipkart
executive agreed to it and asked me to
provide address in email. I was given an incident number[protected] by
executive. However, I am no proof that the incident has actually been logged or
not as I did not received any notification from flipkart
. I was asked by the
executive to send the address change in email to flipkart
and action will be
taken accordingly. I sent an email and received email notification the flipkart
executive will respond before 2 working days which means that during my travel
I will not be sure whether item will be delivered to my delivery address or
travel address. It caused confusion to me.Also, I have been informed about
incident (as mentioned above[protected] for which no notification has been
sent. During the time i was writing email to flipkart
, executive disconnected
the chat session.
I waited for response on email as executive mentioned that
they will check the email and change the delivery address as early as possible.
However, when I did not get any response, I decided to contacted customer care
through telephone. I mentioned that whole scenario and I was told that address
change will not be possible once shipment is in-transit. Please note here, last
status for in-transit shipment has been given on 21st July, 2014 as per their
website. The customer care executive checked the status of shipment and
mentioned that shipment track has been lost. He put me on hold for 2 minutes 2
times and then mentioned that shipment will be delivered at my delivery address
within 3-4 woring days and they will try to deliver me on or before 24th July,
2014 (during my absence). I requested to deliver to my travel address Ludhiana
instead of delivery address chandigarh. He refused and mentioned that he cannot
help in this case. After I stressed, he mentioned that he will escalate the
matter and try to get resolved as early as possible and then in few minutes I
received an email for the same.
I have been misled by flipkart
at following instances:
1. Delivery date given as 24th July, 2014 but shipment was
never delivered on the same day. There is no prior notification for delay of
the shipment by flipkart
to me. The status was checked only after I requested.
2. On requesting the cause, no clear information has been
3. First executive in chat helpline misled by agreeing to
deliver item to my travel address where as second executive refused.
4. No notification given to me on incident which has been
raised by first executive. I believe that communication has been made just to
suppress my voice.
I suspect that there might be overselling of item to collect
funds in advance by delivering item with delay. 2 of my friends received order
before me even when they ordered after me for the same item.
The whole process has caused me anxiety and disappointment.
I am harassed by flipkart
while not delivering my product on time and by
misleading me on multiple occasions.
I request intervention of respected consumer forum to please
verify the above incident and take necessary actions to ensure that customers
are not misinformed and misled by flipkart
. I also seek compensation for the
harassment caused to me during this incident and it has cost me a lot as I am
stressed out right now and feel cheated.