Flipkart Complaints & Reviews

I ordered a adidas neo cloudfoam sneakers and got a water bottle, first i requested for call but no
Reply than i mailed a complaint and instead of that i got confirmation mail of delivery i called again and request the customer executive he takes my account detalis and promised me that i ll get my refund but in that i got a mail in which they write that the seller and delivery team has confirmed your delivery, so in that case no one from flipkart side assure me at the time of delivery that your shoes is in the box, may the delivery man is defaulted or any other member, i called so many times and they put on a 15-25 min hold everytime and after that told me that they are unable to help so if the customer service is not helping the customer than mr. Sachin bansal will help, rs 3457 is not a small amount

The product imei1: [protected] and imei2: [protected]. However according to the invoice the imei 1:[protected] imei2:[protected] for my asus zenfone max. Only when i went to get it fixed for a damage i was pointed out that the imei numbers are different.
Order number is od[protected]. Please help me out by resolving the issue.

My flipkart has been deactivated and now i want be activate it but it is not activating, my flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is not inactive contact the customer support to reactive it" kind of customer you can reactive this account.

Contact no. [protected]
Email. [protected]@gmail.com

I have received incorrect invoice for my iphone, the imei number mentioned is wrong. I have raised concern on 3rd july and got update saying invoice can't be modified so replacement is scheduled. After that i have raised issue 7-8 time but call center only raise it but no solution. Even i have connected senior executive he also jut raise system request but not any process.

If i have to repair/sell my phone i can't do it as imei is incorrect on invoice.

Flipkart team just for formality logging complaint.

I was ordering "discrete mathematics and its applications with combinatorics and graph theory" by kenneth h rosen seventh edition, indian adaptation by kamal kirthivasan on 29 th july 2017.
I logged in, filled the address, choose payment mode as netbanking and paid 737 rupees through "cub bank" bill given below, after some time i had a message as server error. When i checked my login order was not placed nothing displayed in my account order details, no details about the order placed...

I placed and order and payment was processed, but neither payment was received by flipkart and order was not processed.
Order is not shown in portal or mobile app.
Money deducted from account.
Date 31 july 2017
Email - ujwala. [protected]@gmail.com
Flipkart messaged that they are checking with bank. But no further communication received. No refund received no order still received.
Not able to request chat or email or call back from flipkart customer care.
Portal says try again later

Call me for phone number details
[protected]
Note-order not processed from this phone.

I have ordered new iphone on flipkart but i got dead non working iphone also without warranty.. Then i called flipkart customer care they told me to visit iphone authorised service centre i went thr then they said this is not covered in warranty n dead phone also customer cheated by online site then again trying to contact with flipkart but no one is giving me response...

Listen the voice record of conversation between me and flipkart representative 'sima', she said with the help of her senior representative 'vupendra', she arranged the reverse pickup and it will be picked up by or before 3rd aug, and my refund will be initiated soon after pickup. She gave me promise!
*
Link of voice record - HTTPs://clyp.it/a4jg0la2
*

Here is the full story -

Like always, they requested me last morning to wait till 24hours more, no call no nothing got from them!

Ok so, here is the update of 31st july.

I called flipkart and they ask me if i want them to call me back within 5-10mins, i pressed 1 for yes.

So i got the call from them on 10:21pm.

I told her the whole story like what i did for more than 50times from 28th july.
So, flipkart representative 'sima' said with the help of her senior representative 'vupendra' that my reverse pickup will be done by 3rd aug 2017.

Although i got email (See the attached pic) and sms of they escilated the issue to concerned time, no words regarding pickup, even you can hear that on recording, i told her, she repeatedly said that pickup will be done, no more waiting. However, they promised, i need pickup, if it will done, no issue with me.. Let see..

*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+
For previous/original story of this case read this :

See how flipkart is cheating on me! Redmi note 4 32gb/3gb ram.

This is the copy email that i sent to flipkart on 30th july morning -

" order id - od[protected]
Return id[protected]

Need refund. Arrange the pickup! Stop wasting time and stop fooling customers! And your told free number executives are nothing but #. Non sense.
Flipkart can cheat i never imagined. Shame on you! Give my money back! Liars!

1. I got a replacement on 28th july.

2. After unboxing i got that from box packaging to phone, its used.

3. After few times i got that the phone is bended, used condition, smudges all over, buttons are non workable, cracking noise are coming from whole body and sides of the pjone as its bended etc..

4. Anyway, i called flipkart for refund, as i got the replacement like this.

5. The representative told me where should i take the refund? On wallet or bank account? I said wallet. He started processing. And then he said i will get call regarding return pickup and whole thing will be done by 29th july. Then i reconfirmed that it will be picked up by 29th july or not, he confirmed it will be.
I got sms and email regarding that and the thing is i have to wait till 2:30pm 29th july for call regarding it.

6. Waited for 2:30pm yesterday, no pickup arrangement, no call, no sms, no email, no nothing.

7. I called flipkart again, she told me i have to wait till 6:30pmm! Haha! Then she transferred the call to senior, he said he couldn't do anything! Haha! I have to wait. I asked what if i get no response and pickup again? He said no sir, you will get notified for sure.

8. Nothing happened after 6:30pm, haha! So i called again, that ma'am requested me to wait till 9:00pm again.. Haha!

9. Nothing happened after 9:00pm, haha!
I called atleast 20times till 11pm! Got no result, just requested me to wait and wait.. Haha..

10. Now few mins ago i was talking to flipkart, he requested me to wait 24hours! Haha! Haha! Then i said if you can't help me, transfer the call to a senior executive, he said they got no permission for that! Haha! What the hell! Then i said i know about the permission, just transfer the call!
So he said no sir! Haha! Then i talked point to point, then he started to shrink, and said wait am transferring the call to senior, but then after few times, he said it can't be done sir, no seniors are here sir, call after 4 hours! Haha!
_
Points to be noted -
Got the damaged bended used phone. And flipkart treated like -

I) 29th july pickup/call from flipkart guarantee

Ii) will get something from flipkart by 2:30pm

Iii) will get call by 6:30 for sure

Iv) will get call by 9pm or within 29th july 11:59:59pm

V) today, i have to wait again for 24hours. Haha!
_
Flipkart is cheating on me. I need the refund, pickup the item. Arrange the return pickup, thats it! Stop bluffing! I need the refund! You guys eating my money! "

I ordered for a 49 inch panasonic tv on 14th july on flipkart mobile app with order id: od[protected]. I got a confirmation that the tv will be delivered on july 21st by omnitechretail.

As i did'nt receive the product, i made a call to flipkart customer care on july 22 nd and it was informed that flipkart will call the retailer and make a confirmation on the product delivery. Flipkart also asked for 2 days time within which they will resolve the issue. But there was no response from flipkart end.

Myself sent mails on july 25th to flipkart to update the status for which i received no response. So i called the customer care on july 26th and mrs. Deepthi picked the phone and asked me to cancel the order and book for a new television. I was shocked with the kind of response from flipart. Really pathetic.

I made a call once again by 11.15 and someone said they will resolve the issue in next 24 hrs. This is the same dialogue i have been hearing from flipkart for the past 1 week

Day 2

Flipakart backend team called me at 5:17 pm today and ordered me to cancel the order, or the order will be cancelled automatically. They have rotated my money for 15 days and while i asked them why they didnt informed on day 2 or day 3, there was no answer.

Day 3
Threatening calls from flipkart to cancel the order. What's happening in e_ commerce

Day 4

Unable to solve issue till now, asked time from july 21st, then 25th, then 28th, now they are asking time till 31st july. Unable to find a solution for the past 15 days, and now i feel it's a good process to rotate money from customer. Nice job flipkart.

Hi i have purchased moto e3 power which was delivered on 23th may 2017. One offer is mentioned in the same for mmt coupons which was supposed to be delivered by 30th june 2017.

I have been complaining for the same from 8th july 2017. I have done nearly 10 calls to the flipkart. Every time they told me to wait for another 24-48 hrs.

I have all the mails that flipkart has send me for the expected dates of resolution. Still i have not got the same. I have been talking to there senior executives on calls and saying them atleast i need updates whats going on. Still no calls from there side.

Order id: od[protected] & od[protected]
I purchased two whirlpool 1.2 t split acs. Flipkart site and invoice mentioned 10 years warranty on compressor however while brand has mentioned only 5 years warranty on compressor. I raised the issue but nobody took action except seller changing 10 years warranty to 5 years for subsequent sale. Its very clear that they have cheated and made false advertisement earlier. Flipkart took no action on seller but advised me to contact after 5 years if brand does not give warranty.
Flipkart did no home work to contact brand or investigate with vendor about this cheating and seeking clarification from brand. At last i contacted brand whirlpool and they sent me mail that they only cover warranty for 5 years on compressor and for extended warranty it needs payment. This mail i shared with flipkart but still they prefered to sleep on my complaint. It may please be noted that warranty is provided by brand not by flipkart or its seller.
Last call i got from flipkart is that you may return duly fitted ac and they set up call with brand to remove only one ac, which they did not turn up. I was told to lodge complaint for second ac separately.
Flipkart is doing nothing to get extended warranty from its seller but filpkart is sending me mailed (Probably to all) to get extended warranty by paying extra.
Made many calls to flipkart apart from writing mails but no senior is talking and all juniors have only one tone to come after 5 years.
I think only way left is consumer court but before that i am using this platform to get resolution. Regards, rajendra zabakh

My flipkart account has beeen deactivated and i cant reactivate it.pls help me by activating it.and tell me a way to change my mobile number.The mobile number which is connected to my account is [protected] which has to be change to [protected]

Email id - [protected]@gmail.com
Mobile num - [protected]

My order of dpuble bad was delevered to me yesterday but till now i hv not received any information about its instalation. I mailed you yesterday bt till now i did not get any responce from you. Its veri careless think. Pls tell me when your person will vome to unstall it. Withoit intaliation tbis product is useless because we can not install it. My contact no. Is [protected]

Lenovo k6 power mobile was ordered on flipkart on 29 april, 2017. Now charger has stopped to work if it is connected to mobile it does discharging instead of charging. As the accessories of mobile have warranty of 6 months so the charger is under warranty. I request you to kindly give me the information that how to exchange the charger of this mobile as soon as possible.
Order id : od[protected]
Vat/tin: [protected]
Shipping adress : house no.124, first floor, swayam siddha colony, punjabi bagh west, new delhi-110026
Bill amount: rs.9999

I ordered a laptop worth 25000 rupees on 10 july. On 12 july i ordered for replacemrnt. I was given a date of 15 july as deadline for replacement but replacement didnt take place. On 16 july again i called to get replacement and they said replacement will take place before 20 july. Again same thing happened nobody showed up for replacement. Then again they told me to wait till 24 july. Nobody came again! Then on 25 july they took my request for refund which will be initiated before 31 july. On 30 july i got informed that my request has been cancelled. This is the service flipkart provides to a customer ordering a big electronic item.

Sorry for inconvenience and wrong information about receiving product. So, we want our product should come back to home and contact numbers:[protected], [protected]. And my item is moto c plus black i. E;[protected] at 2:30 pm my order id is :od[protected] and tracking id:fmpc[protected] and executive number is :[protected], pin:123 and cost of product is rs 6999

I've booked flip cover for samsung, that number is fmpc[protected], that was dameged pice delvard, i was returned, today you deliver boy has call me for getting new pease he cslled me i was at out side that time your person said i came within 30 minutes but he didn't come and also he has not responded my calls i'm trying several times, but no use this shipment number is fmpp[protected]. Plz tale nesasary action

Flipkart company achhi he lekin... Usme kaam karne wale log achhe nai se... Sahi information provide nahi karte customer ko... Customer ka order to le lete he... Or flipkart mese message bhi aa jata he ki aapki today delivery he... Or aaj nai aane pr hm call kare to bolte he ki order delivery nai ho payega... Usme bhi customer ko hi call karna... Or... Baat... Agar delivery hi nai hoti uss area me jaha out of delivery ho to order hi kyu lete ho... Order 23/7 ko diya tha or aaj 30/7 ko muje bataya gaya ki order delivery nai ho payega... Mara complain no...:- in[protected] flipkart executive ne diya

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly

Phone: [protected]
[protected]@gmail.com

Reference to order id:od[protected], washing machine is delivered on 17th july but after doing day to day follow-up as on today installation is not done.
Front and back office is not responding even after day to day follow-up. I am really clueless what to do. I want to return product but not getting return option on flipkart site.
I am really frustrated with flipkart service.

Request you to resolve asap.

Please share escalation contact details.

Regards
Rasheed
[protected]
Bangalore