Flipkart Complaints & Reviews

Issue was:
1. Product failed during warranty and product manufacturer could not resolve it.
2. Flipkart gave me assuarance to refund my money.
3. I am still waiting for the refund.
Details are as follows:
Complaint no.[protected]. [incident:[protected]]
I have send all previous communication to flipkart at [protected]@flipkart.com. Also all communication with flipkart via email are intact with me if in case you need please let me know.

Amrish kumar jangid
[protected]

I purchased moto e4 plus on 18th of this month, i complained consumer care for refund (Fault mobile) mentioned the order i'd also, but now flipkart saying we didn't identify your order i'd, i have screenshot of what i complained to consumer care, consumer care is also not showing order i'd, i have screenshots, what iam complained to the consumer care, i repeat my order i'd is id-od[protected] i want refund for this faulty mobile, otherwise i ll put a case against flipkart in consumer court, they are sell faulty mobile and asking for refund they didn't provide, after completing to consumer care, after 3days asking for order i'd not found, i mentioned the order i'd in the all complaints, plz provide me a refund

Sir mene 28 july 2017 ko quantum ka wireless mouse liya tha ek tou uski delivery delay ho gai upar se usme nano receiver ni aya he sir agar nano receiver hi ni hoga tou mouse ka kya kroga sir aap ya fir nano receiver bej dijeye ya fir dusra dejeye phone no [protected] or order i'd od[protected] mayank ke nam se tha sir plz sir take the action quickly to solve my problems

Dear sir,
I had purchased (Panasonic eluga note) mobile from flipkart on 03.11.2016 order id: od[protected] from last week i had put charging but while charging time it got full hot & i went to authorized service centre csj infotech devaraj urs road, mysore but service center persons given a doa certificate & doa packing & i already raise the complaint against this but (Complaint no. In[protected], your customer service help line peoples told 28.07.2017 they will send message/call/e-mail regarding this but still i did not get any information kindly help me to replace/refund the mobile.

As i order da milano men casual black genuine leather belt and mobicover flip cover for samsung galaxy j2 (6) (Pink) as both get delivered in time but that leather belt is small for me i want to return and that mobile cover i received as light green colour so i request for a return and everytime it get cancelled return id:[protected], return id:[protected],
Return id:[protected], return id:[protected],
Return id:[protected]
And for that leather belt this are the return id
Return id:[protected]
Return id:[protected]
Return id:[protected]
Customer guys are telling sir dont worry this time it will be done and next day it get cancelled i am not happy with the service when i ask the customer care they replied because of some technical problem return request cancelled. I am asking how long i have to wait. I have been a loyal customer of yours for the last couple of years and have successfully made many purchases over the years.

This is with ref to complaint received from one of axis bank customer he claims that he had not done any transactions from his debit card on your portal but still his card had been used for making payment at your site (Card had been misused)
You are further requested to plz provide us the following information - name, address, mobile no. Used for booking transactions details with the attachment plz reply at earliest since the customer had logged a fir and also logged a complaint at dm office in our city both the offices had instructed us to investigate the matter and submit our reply at earliest
Anish saxena
[protected]

I bought a flipkart exclusive product lenovohw01 smart band. The product did not work on the second day and the company did not keep its promise to refund the value of smartband (Rs. 1999). My only option was to get it repaired.

I subsequently contacted the firm of hw01 band, a person picks up and says he is a chartered accountant and he has nothing to do with the company. When i called lenovo india, they said there is no such product called lenovo hw01 and they provide no service for that. Lenovo confirmed that they are not responsible for duplicate/fraudulent products sold by flipkart.

This is a clear rip-off and surprised flipkart does nothing to alleviate customer swindling! Please be aware of flipkart!

Hello,

It is highly ridiculous that i placed an order in flipkart for k-7 antivirus for an amt of rs.999 from seller : kartbinonlineservices and money was deducted from bank, but payment gateway paynimo says the transaction is failed. Upon checking in flipkart, in "my orders" there is no order done at all.
How does this happen?
All i have is the corporation bank transaction reference number about the amount paid.
28-jul-17 cn[protected] office antiviru merchant name:techprocess otc:[protected].00

Whom should i contact for refund??? Flipkart or paynimo or bank??

I hv ordered moto e4 plus nd i hv got the proximity sensor and also fingerprint sensor problem and i hv made a return request and again hv got new moto e4 plus and again i have got the problem screen faded color feels like faded and m very upset from flipkart service i tried so many times to contact from customer care no and also from flipkart app bt i could not how you deal ur customers like that m very very disappointed by flipkart please solve my query asap and the last thing i don't get money from robbery or anything else my father work hard and i think the money i can't waist so please understand my problems and plzz solve my query asap thnx

Hi,
Greetings for the day..
I have order tempered screen guard from flipkart, which was delivered few days back and it was not appropriate fit with my phone. They said that it is non refundable product so they can't change. But my concern is about not as described product. My order is not even for my phone and product delivered is different from my order. My complain no is in[protected]. Kindly resolve it soon.

Flipkart - soundlink mini


I ordered soundlink mini and i received yesterday but when i open and start it sound is busting totally unsatisfactory sound i want replacement asap below is the details of order please check and revert back to me. Gopal singh # [protected]

Order
Od[protected] is now received at fkl-kolkatamp. You can also track the status of your order at http://fkrt.it/w!XLJ!NNNN. thank you!

Trimmer Blade not working properly

I purchased a peponi corporate office lace up shoe (Order id: od[protected] on 16th jun'17. The product was damaged after 2-3 uses. I raised a return request on 14th july and no one came to pick the item till 25th july. On 26th a pick was attempted and the person denied as teh item was used. I contacted flipkart support, and after 3 hours of discussion and multiple call disconnects (Intentional disconnection i must say) some one from escalation team, initiated a return request for the product again and assured me that the product will be picked up in his current codition and a refund will be processed within 2 days. Pick up person came again and denied to pick the item with same reason, so i contacted the flipkart support again. I am still on hold to get in touch with a supervisor. I have been contacting the support since 11:30 am today and stil on hold (At 1:51 pm). No one providing any help and just hsaring the policy itself. I have not been transferred to any supervisor. I have asked them to provvide me the ombudsman or grivance team details that was also not shared. I have lost 5-7 precious hours of my life in chasing up with the flipkart support.

Flipkart — soundlink mini

I ordered soundlink mini and i received on 24th july 2017 but when i open and start it sound is busting totally unsatisfactory sound i want replacement asap below is the details of order please check and revert back me. Gopal singh # [protected]

Order no:
Od[protected] is now received at fkl-kolkatamp. You can also track the status of your order at http://fkrt.it/w!XLJ!NNNN. thank you!

We ordered an electronic item, indo-best car player double din | 7" hd touch screen| bluetooth | mic calling | rear view camera support | remote| fm | usb | aux| sd port cart stereo, on 05.07.2017. And the cost of the product is 5699/-
Our order number is od[protected].
We received our procuct on july 13.
Our problem is, stereo is not working properly, it gets hang when the song was played.

Dear sir,

I ordered a moto e4 plus smartphone on 13th july 2017, bearing order no od[protected] which was delivered on 17th july 2017.

Sir, i am not happy with the performance of this phone. It's maximum sound is very less. It is also very heavy. Now, i want to return this phone. I have done a return request online through flipkart order details on 27th july 2017 (Within time period of 10 days). I also contacted customer care[protected] on 28th july 2017 (Today). There i was informed that return facility is not available, i can only exchange the phone with same moto e4 plus. But i don't want this product. I bought this phone after seeing flipkart ad on newspaper. I had lots of expectations. I know moto company has a good reputation but i am not happy with this phone. It is heavy & it's maximum sound is very less. I am only interested in returning this phone.

If refund is not possible, i have another suggestion. I can buy one redmi note 4 (4gb ram, 64gb rom, gold color) which amounted to rs.12, 999/- for which i have already placed order with order id od[protected] with payment option cash on delivery. You can arrange to collect this moto e4 phone from me. Don't give me cash back. I am ready to pay remaining amount i. E. Rs.12, 999 (Redmi note4 price) - rs.7, 799 (Amount paid by me for moto e4 plus with exchange facility) = rs.5200.

I am your old customer. I have bought various products from your website. You can see my order details & will also buy more products in future. Kindly inform me about further proceedings as soon as possible. If no revert is received from you, i shall cancel my order for redmi note 4 smartphone.

Kind attention : my new address is room no. 286, 2nd floor, c r building, i p estate, new delhi – 110002. So kindly collect my moto e4 plus phone from this address only & deliver redmi note 4 phone on same address but i am available on this address on mon-fri 10am - 6pm.

Shiv yadav
[protected]

Dear sir,

Day - 1 (26-july - 2017)

I ordered for a 49 inch panasonic tv on 14th july on flipkart mobile app with order id: od[protected]. I got a confirmation that the tv will be delivered on july 21st by omnitechretail.

As i did'nt receive the product, i made a call to flipkart customer care on july 22 nd and it was informed that flipkart will call the retailer and make a confirmation on the product delivery. Flipkart also asked for 2 days time within which they will resolve the issue. But there was no response from flipkart end.

Myself sent mails on july 25th to flipkart to update the status for which i received no response. So i called the customer care on july 26th and mrs. Deepthi picked the phone and asked me to cancel the order and book for a new television. I was shocked with the kind of response from flipart. Really pathetic.

I made a call once again by 11.15 and someone said they will resolve the issue in next 24 hrs. This is the same dialogue i have been hearing from flipkart for the past 1 week.

Day - 2 (27- july - 2017)

Flipakart backend team called me at 5:17 pm today and ordered me to cancel the order, or the order will be cancelled automatically. You have rotated my money for 15 days and while i asked them why they didn't informed on day 2 or day 3, there was no answer.

I want to know why should i cancel the order, even if i do so, there is an extra 3000 rs to be paid from my end. So why should i cancel and payback? What about the interest rate for rs. 50, 000/- for about 15 days. Kindly update.

- praveen s. S

Dear,
I am deepak kr soni. I made an order of moto e4. On dated-17/7/2017
And delivery date is 22/7/17. But till now i could, nt receive my delivery.
2-3 times i complane but no any action done by your side all the time
They are extenting the delivery date.
My order id is - od[protected].
Sir kindly solve this problem as soon as posible.
Thanks

Hi, i am writing to you to complain about the motorev solid men & women raincoat (Order no: od[protected] i bought from your online store on 24th june 2017 and received on 4 july 2017. After open the parcel, the product it completely different and the quality of the material used it’s very very poor.
So i have logged return request more than 3 times, return request id given below
Dated: 28th july return id:[protected]
Dated: 17th july return id:[protected]
Dated: 5th july return id:[protected]
Customer support executive are saying wait it's under process... After a week it got cancelled when i ask the customer care they replied because of some technical problem return request cancelled. I am asking how long i have to wait. I have been a loyal customer of yours for the last couple of years and have successfully made many purchases over the years. Unfortunately, however, this time i am dissatisfied with the service you have provided. Especially from customer support team. They are very rude while talking. I would ask you refund the purchase price in full. I look forward to your immediate response. Or else i have to take some legal action.
Very poor service level of flipkart which was not expected.

The phone was purchased from your Flipkart on 1st April 2016, invoice no:#CHN_PUZAL_[protected].The phone is not reading the SIM card resulting in phone stopped functioning.The Phone show room informed me that the IMEI numbers are showing null. Please let me know what needs to be done or do you propose to exchange please.