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Flipkart Complaints & Reviews

2.8
Updated: Dec 26, 2025
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Flipkart reviews & complaints page 1812

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P
Parichay Gupta
from Bansi, Uttar Pradesh
Jul 22, 2017
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Address: Kanpur, Uttar Pradesh, 208001

My account was deactivate by mistake because
I don't know abkut that problem and now i want to reactivate my account because my impor
Pls help to reactivate my important item is pending to order
Mob no. [protected]
Email id: [protected]@gmail.com
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    K
    krishjugal
    from Chennai, Tamil Nadu
    Jul 22, 2017
    Resolved
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    Resolved

    Address: 600032
    Website: www.flipkart.com

    Hi,

    I have order for macbook air, order id - od[protected]. Product is not delivered yet. Delivery boy from ekart has confirmed that the product is sent back to the seller and also informed flipkart about the not delivering the product due to exchange reject. But flipkart executive is telling they haven't received information from logistics team (Ekart). I have asked for refund which is not provided. Please provide me refund immediately.

    Thanks,
    Jugal.
    +1 photos
    Aug 28, 2017
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Jul 28, 2017
    Flipkart Customer Care's response
    We will revert on customer complaint.
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      B
      Bong Sutra
      from Bahula, West Bengal
      Jul 22, 2017
      Resolved
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      Resolved

      Address: 560034
      Website: www.flipkart.com

      I have my own company. I am willing to register as a seller in their web site but there is a problem when i put my mobile number in specified column. There is showing the mobile number has been already exist. I can't do any further process. I have mailed them again and again regarding registration problem in seller portal in their web site. A system generated mail has been sent from them but there is no any contact from their support team.
      Aug 29, 2017
      Complaint marked as Resolved 
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Jul 28, 2017
      Flipkart Customer Care's response
      Hi Team,
      We are unable to find order detail or register contact number for given complaint.
      We request you to get in touch with our customer care team on below detail.
      We're available 24 hours a day.
      [protected] or[protected]
      Email :- [protected]@flipkart.com
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        K
        kesavan772
        from Chennai, Tamil Nadu
        Jul 21, 2017
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        Address: Chennai, Tamil Nadu, 600112
        Website: NETWORK

        DEAR SIR,

        Iam a buy new mobile phone in flipkart purchase date -13.7.2017,

        but its not working, iam already register the returned policy in flikpkart no
        one responses.

        ORDER ID-OD[protected].

        what is my status.
        please contact no-[protected]/[protected].
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          G
          Gupta97
          from Bathinda, Punjab
          Jul 21, 2017
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          Address: Panchkula, Haryana, 134113

          Sir,
          i am boo a airtel hotspot . i am receved when i was open box, i found the product not workin . when i male to replece thise product flipkart not replese them .and he block my id.
          Order ID: OD[protected]
          Product: Airtel 4g Wifi Hotspot Unlocked Works With Any 2g/3g/4g Networks Data Card
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            T
            Tony robert sagayaraj
            Jul 21, 2017
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            Address: 600108
            Website: google

            OD[protected] items)
            Order Date
            Mon, Jul 3rd '17 5:39 PM
            Amount Paid
            ₹718
            Tony Robert S
            Don Bosco Nursery and Primary School, our lady of refuge 27, broadway chennai 600108 tamilnadu, Chennai - 600108, Tamil Nadu
            Phone[protected]

            i have sent to take back the curtain which is not upto my expectations but no has come
            Jul 21, 2017
            Updated by Tony robert sagayaraj
            please take back the curtain that i have ordered. i return the mony to my bank account
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              N
              Nithi buddy
              from Sambalpur, Odisha
              Jul 21, 2017
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600064
              Website: Flipkart

              I ordered an shoe from flipkart order id is od[protected]. I miss understood the color shown in image is grey but it is white so i thought to return the product on the same day i received the product june 20 2017, wish master rejected my to pick up the product by saying price tag is missing. I spoke with flipkart customer care and informed there is no price tag when i received the product they understood and arranged pick up from by themselves by saying pick up wil be done without price tag. Again wishmaster rejected the pick up by saying price tag is missing. Like this 15 times the pick up request has raised and 5 times service request has raised from backend team of flipkart. But my product was not taken from me. There is no communication between flipkart and wish master. Now the 30 days return period is over. They not taking the product
              Sep 5, 2017
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Jul 28, 2017
              Flipkart Customer Care's response
              We will revert on customer complaint.
              Verified Support
              Aug 04, 2017
              Flipkart Customer Care's response
              Hi Nithiyanandhan,

              Greetings from Flipkart!

              Order ID: OD[protected]
              Product: Isole Canvas Shoes

              We tried reaching you on [protected] but we were unable to reach you.

              You even get in touch with our toll free number[protected] for further assistance.
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                S
                shiril pathak
                from Bengaluru, Karnataka
                Jul 21, 2017
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400709
                Website: www.flipkart.com

                I ordered healthvit fitness 100% ultra premium whey protien and it got delieverd on delivered on mon, jul 17th '17, after opening the packaging i found the sticker was not correctly sticked to the container as if some one has tampered with it, the barcode on the product was also not valid and the seal on the container of the box was half open, i submitted many request to flipkart using the app but no reponse, then after contacting the flipkart customer care they say as this product is in no return policy they cant do anything... That means if they send me stones worth rs.3000 i have to eat it no question asks... Now i just want my money back as now i dont trust flipkart nor the dealer as this product was already in flipkart assured category... My registered mobile number is "[protected]" & "[protected]".
                Aug 11, 2017
                Complaint marked as Resolved 
                Had to use their app and complaint multiple times about the continuous harassment and after almost 15 days they initiated the refund...the mails i got was from "[email protected]"...basically i had to contact them on regular basis for these many days and then they refunded the amount.
                Flipkart customer support has been notified about the posted complaint.
                Jul 21, 2017
                Updated by shiril pathak
                This Product price is Rs.3, 230
                Verified Support
                Jul 28, 2017
                Flipkart Customer Care's response
                We will revert on customer complaint.
                Verified Support
                Jul 30, 2017
                Flipkart Customer Care's response
                As per the complaint there was a followup made and return was requested hence refund request was approved and product was picked and refund completed. Hence case stands closed.
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                  A
                  Ammar123
                  from Ghatampur, Uttar Pradesh
                  Jul 21, 2017
                  Resolved
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                  Resolved

                  Website: www.flipkart.com

                  My flipkart account has been deactivated and now i want be activate it but it is not activating
                  My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no and password he saw me "account is inactive contact the customer support to reactivate it"
                  Pls solve this problem.
                  Mobile no [protected]
                  Email - [protected]@gmail.com
                  Aug 31, 2017
                  Complaint marked as Resolved 
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 28, 2017
                  Flipkart Customer Care's response
                  We will revert on customer complaint.
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                    V
                    Vinaykiree
                    from Mumbai, Maharashtra
                    Jul 21, 2017
                    Resolved
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                    Resolved

                    Address: 400064
                    Website: www.flipkart.com

                    Hi,

                    I am the vendor on flipkart from last 3 years and i have never face such issue which is currently going on. One of the flipkart customer had return the product and it have not received to us. Your policy says that the return product will get delivered to you in 60 days from the return date, then why should we have to ask for pod. Secondly for pod your policy says that you can obtain in within 45 days only. But if i have not received the product and the vendor is asking for the pod why cant the flipkart people provide the same.

                    This is regards to the below order id which is not been delivered to us till date and as per flipkart record it’s been delivered to me on 19/05/2017. After calling to the seller support team to inquiry about the order status they have refused to provide me the pod and continues saying again and again that as per flipkart policy after 45 days they won’t be able to provide us the pod. If your policy says that you will get your return product after 60 days from the return date, then why should i call up you people for pod. As i had spoken to the floor manager mr vinit tiwari from pune he was very rude and being in professional industry he is teaching me about the customer orientation and about the policies. He doesn’t have any answer to my question and refused to help me out. If the floor manager behaviour very unprofessional then what should i expect from the customer support person. Even on the panel it just says that the product has been return on 19/05/2017, but doesn’t have any updations on the tracking details it just says that no record found. The product is worth rs 38532 and it’s not a small amount as you can see.

                    Order no : od[protected]
                    Order item id :[protected]
                    Amount : 38532
                    Sep 3, 2017
                    Complaint marked as Resolved 
                    Flipkart customer support has been notified about the posted complaint.
                    Jul 21, 2017
                    Updated by Vinaykiree
                    Also please find attached screen shot of the order status, it is showing that the product was return initiated on 19th of May, 2017 and got delivered on 19th of May, 2017 itself only. I don't get it where in the world is a transport service who delivers the package within one day from Delhi to Mumbai.

                    Also the tracking number given to us have no tracing record, it is showing "Failed to load Shipping Details"

                    Jul 25, 2017
                    Updated by Vinaykiree
                    Dear Team,

                    Any update on the issue ??????????????
                    Jul 26, 2017
                    Updated by Vinaykiree
                    I thing you people are very much busy in you working. Till now there is no updates or not a single communication on the issue.
                    Verified Support
                    Jul 28, 2017
                    Flipkart Customer Care's response
                    We will revert on customer complaint.
                    Verified Support
                    Jul 30, 2017
                    Flipkart Customer Care's response
                    We have escalated the complaint to relevant team they will assist further on this complaint.
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                      J
                      J jain
                      from Jawad, Madhya Pradesh
                      Jul 21, 2017
                      Resolved
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                      Resolved

                      Address: Bhind, Madhya Pradesh, 477001
                      Website: Filipkart

                      Plz. Sir

                      Mere dwara esa koi bhi galat nahi kiya
                      Sir mene pahle samsung on8 order jo kiya gaya.
                      Usme koi accessories ki missing nahi tha
                      On8 me earphone me voices problem hone ke karan complent karai gai agar koi order me kami aa rahi hain.
                      Uski complent karna kya galat he
                      Agar galt he to flipkart ki 10 din ki replacement warranty ka kya matlab

                      Samsung on8 jisme earphone me voice problem hone ki vajay se replacement na karne ki jagah earphone ka amount provide kar diya gaya
                      Esme mene kya galti ki
                      Or
                      Haal hi me samsung on nxt liya gaya order 18/05/2017 ko kiya gaya or 29/05/2015 ko delivered order delivered hone par koi bhi pareshani nai
                      Poora box sahi tha
                      Par on nxt handset me hang problem hone ke karan replacement karaya gaya
                      Jis ke karan me pure 1 month pareshan bhi huya or 21/06/2017 ko jab samsung on nxt replacement ho jane ke baad jab delivered kiya gaya
                      To flipkart panking sada celo tep laga huya tha
                      Or andar samsung on nxt ke box par lamination bhi khula huya tha
                      Or box kholne par dekha to samsung adapter missing tha
                      Jiski complent order delivered hone ke turant di
                      Kya ye mene galat kiya
                      Or call karke turant complant ki gai.
                      Or aap logo ke dwara kaha ki me flipkart adapter pursues kar le jiska 540 de diya gaya
                      Mere dwara kaha bhi gaya ki placement karaya jaye to aap logo ka kahna ki ek baar replacement ho gaya hain.
                      To kya mene ye galat kiya
                      Mere dwara samsung on nxt kisi or diya gaya tha wo flipkart adapter n lene ke karan mene samsung adapter market se rs 1150 me pursues karke diya gaya
                      To kya mene ye galat kiya
                      Or aap logo ko hamari flipkart id blocked hi karni thi to aap logo ne amount hi kyo diya kyo
                      Filipkart wallet me mera pahale se bhi amount tha id block hone ke karan mera sabhi amount chala gaya
                      Kya filipkart bale customer ka wallet amount id block karke esi prakaar nikalte he

                      Sir
                      Aap chaye to adapter ka jo amount provide kiya gaya wo return le sakte hamari taraf se par es bharose ko galat mat boliye
                      Jo hamara filipkart company par tha

                      Jo adpter missing he wo me self le liya
                      Or aap logo ka kahna ki me galat hoo.
                      Yahi online ka bharosa or vishvas hain.

                      Sory sir
                      Me kam pada likha hoo.
                      Agar mene koi galat shabd likh diya ho to.

                      Plz.
                      Help
                      Jitendra
                      [protected]
                      Aug 30, 2017
                      Complaint marked as Resolved 
                      Flipkart customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 28, 2017
                      Flipkart Customer Care's response
                      We will revert on customer complaint.
                      Verified Support
                      Jul 30, 2017
                      Flipkart Customer Care's response
                      Hello We're sorry to let you know that your recent request has been canceled as our systems have detected that you've been making unfair use of the offers under our Token of Apology program. This would also mean that you will no longer be able to login to your Flipkart account. We are concerned and would like to understand the issues you are facing in a better way.
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                        S
                        sharmamohan00
                        from Bengaluru, Karnataka
                        Jul 21, 2017
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                        Address: Jammu, Jammu and Kashmir, 180015
                        Website: www.flipkart.com

                        Hello sir.
                        I have ordered Redmi note 3 from flipkart last on Dec"16 or Jan"17
                        IMEI 1- IMEI:[protected]
                        IMEI 2- IMEI:[protected]
                        My contact info is [protected]
                        My email id is Mohan.[protected]@vodafone.com
                        I had lost my Original bill, I want duplicate Bill.
                        Please Mail me as soon as possible or contact me
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                          A
                          aravindsp
                          from Delhi, Delhi
                          Jul 21, 2017
                          Resolved
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                          Resolved

                          Address: 560034
                          Website: www.flipkart.com

                          I have purchased a kingston data traveler (16gb) with order id od[protected] amounting to rs.890 (Including rs 40 shipping charge) on july 12, 2017 (Delivery date). But the price given in the pack was only rs.650 including all taxes. Flipkart charged rs.200 extra for the item. And i have send a query regarding this issue. They promised to respond within 72 hours and till the time there is no reply.
                          +2 photos
                          Sep 5, 2017
                          Complaint marked as Resolved 
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 28, 2017
                          Flipkart Customer Care's response
                          We will revert on customer complaint.
                          Verified Support
                          Jul 30, 2017
                          Flipkart Customer Care's response
                          We have processed the difference amount to wallet account hence closing case.
                          Jul 30, 2017
                          Updated by aravindsp
                          They have credited Rs.200 as Flipkart Gift balance. Thus the complaint solved.
                          I purchased a Spnrs Impossible Screen Guard for [Luxury] Lenovo IdeaPad Flex 5 FHD IPS Touchscreen Laptop 14 inch (Pack of 1) from Flipkart on 19th Nov 2022, and I received the item on 26th Nov 2022. In the description, it is mentioned: "Lenovo Ideapad Flex 5" and 14 inches. But the item is not actually fit (length is more and breadth is far less) for the same laptop (Attached photo for reference). So, I called customer care and asked for a refund. They informed me that it couldn't be refunded but was replaceable. Still, I'll be receiving the same since it is having a diagonal measure of 14 inches but not of proper length and breadth as of a standard Lenovo Ideapad Flex 14 laptop. They are making customers foolish by giving false claims/descriptions. Why should I pay my money for this? I would like to avail of a refund and correction of the description on the site so that other customers can rely on it.

                          charged extra money for the purchase of kingston 16gb datatraveler - Comment #4072809 - Image #0
                          charged extra money for the purchase of kingston 16gb datatraveler - Comment #4072809 - Image #1
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                            E
                            Elias Lugun
                            from Siliguri, West Bengal
                            Jul 21, 2017
                            Resolved
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                            Resolved

                            Address: Sundargarh, Odisha, 769004
                            Website: www.flipkart.com

                            Fraud!!! I am a loyal customer of flipkart from many years now but never faced such issue before. I ordered mobile flip cover model no micromax canvas e483 from flipkart on date:14th may 2017, but i received wrong model flip cover (Micromax canvas nitro a311). My order id number is od[protected]. The received model isn't fitting on my phone, i requested return within two days.in replacement i saw the same wrong model (Micromax canvas nitro a311) is in transit so i request to change and send the correct model. They said it is on process and they will solve the problem shortly. Many times i called in customer care number to solve the matter but still it is pending.
                            Currently they answered it is long time crossed and as per their records the matter is solved. They without solve my problem they closed the issue. Kindly solve my issue.
                            Sep 2, 2017
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 28, 2017
                            Flipkart Customer Care's response
                            We will revert on customer complaint.
                            Verified Support
                            Jul 30, 2017
                            Flipkart Customer Care's response
                            Customer has ordered the product: Coverage Flip Cover for Mercury Micromax Canvas Nitro A311, Micromax Canvas Nitro A310. Hence customer has ordered wrong product hence we have denied the request for return.
                            At date of 5 July I am purchasing Moto c plus mobile and Flipkart offer a 30 gb jio data but you didn't give please provide me my Flipkart login num [protected]
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                              J
                              Jitendra Kumar Naik
                              from Pune, Maharashtra
                              Jul 21, 2017
                              Resolved
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                              Resolved

                              Address: 560034
                              Website: www.flipkart.com

                              My name is jitendra kumar naik. On 13 march 2017 i pay 13499 online for lenovo vib k5 note. When i received order i open it and there is no phone in side. I has a water over flow alarm. I call customer care and they insure me that soon my product will pick up. But no one came to picked it up. I try to call them but soon after few days my account been closed and i was no longer login and call to flipkart. No money return, no phone, no call. I have been doing shopping for 7 years now in this site. I trust this site as best in online shop but now it is just another company who like to rob old customer. I heat you flipkart.
                              +5 photos
                              Sep 19, 2017
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 23, 2017
                              Flipkart Customer Care's response
                              We'd like to let you know that your recent request for a replacement/refund has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.
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                                S
                                Siva Manohar Reddy
                                from Hyderabad, Telangana
                                Jul 21, 2017
                                Resolved
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                                Resolved

                                Address: 530013
                                Website: Flipkart

                                I placed an order for vu 50 inches led tv on june 25, promised delivery date is july 2nd. As expected by any e-commerce business flipkart also missed the date and started those usual excuses, daily afternoon i used to get call from customer service and they used to tell it will take some time and sorry for the inconvenience. After 28 days they have cancelled the order.
                                I will take this issue legally
                                +1 photos
                                Sep 3, 2017
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 28, 2017
                                Flipkart Customer Care's response
                                We will revert on customer complaint.
                                Verified Support
                                Jul 30, 2017
                                Flipkart Customer Care's response
                                As per the address was not serviceable hence the order was cancelled from the internal team. Same has been communicated to customer
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                                  D
                                  drgaurav08
                                  from Indore, Madhya Pradesh
                                  Jul 21, 2017
                                  Resolved
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                                  Resolved

                                  Website: www.flipkart.com

                                  I had purchased two mobile phones during flipkart's big 10 sale, with the offer of gift vouchers worth 2500 of makemytrip for each order of above 2000rs, the gift cards were to be sent to my email id by 30 june 2017.

                                  Its 21th july 2017 now, why it has not been sent to me.

                                  I have talked many times to the flipkart's customer care executive, everytime they ask me to check my mailbox again and they say the vouchers will be sent to my email id within next 48 hrs,
                                  Even they asked me to talk to make my trip's customer care executive, but they said its solely job of flipkart to send me the gift vouchers.

                                  Its been 10 days now, and after 4 complaints i still havent received my gift vouchers.

                                  Please send me the mmt gift card asap for the following orders

                                  Order id od[protected] samsung galaxy on nxt (Black, 64 gb)
                                  And

                                  Order id od[protected] moto g turbo edition (White, 16 gb)
                                  +3 photos
                                  Aug 31, 2017
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Jul 21, 2017
                                  Updated by drgaurav08
                                  False promises

                                  Verified Support
                                  Jul 28, 2017
                                  Flipkart Customer Care's response
                                  We will revert on customer complaint.
                                  Verified Support
                                  Jul 30, 2017
                                  Flipkart Customer Care's response
                                  We have hared the coupon codes to customer and issue stands resolved.
                                  First, they always delivered wrong item, there service too much poor, and returning time they doing so much harassment with customer.
                                  My order hasn't been delivered in 8-11 days.Than it is saw me out of stock.
                                  Keyboard and mouse wire damagead
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                                    P
                                    preetisachan16
                                    Jul 21, 2017
                                    Resolved
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                                    Resolved

                                    Address: Kanpur, Uttar Pradesh, 209206
                                    Website: www.flipkart.com

                                    Dear sir/madam

                                    My husband, mr. Amit sachan received below message from sbi bank on 20-jul-17:

                                    "thank you for using state bank internet banking. Your transaction ref no igabrlsgf2? For rs. 6319.0 on 20-jul-17 14:10?

                                    He has not placed any such order. I wonder how this much amount has been debited from his sbi account. Also he did not receive otp number on his mobile for initiating this transaction. Without using otp number, how the transaction is possible via internet banking.

                                    I kindly request to refund the amount rs 6319 to his bank account as soon as possible.

                                    I kindly request to share the name and address of person who has placed this order and used my husband bank account to make payment. I will file police complain and will take further action against him/her.

                                    Here is order reference number:

                                    Pzt[protected]igabrlsgf2trans

                                    Please immediately cancel the order and refund the money to my husband bank account.

                                    Thanks and regards
                                    Aug 29, 2017
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 28, 2017
                                    Flipkart Customer Care's response
                                    Hi Team,
                                    We are unable to find order detail or register contact number for given complaint.
                                    We request you to get in touch with our customer care team on below detail.
                                    We're available 24 hours a day.
                                    [protected] or[protected]
                                    Email :- [protected]@flipkart.com
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                                      R
                                      Rajiv Awatramani
                                      from Mumbai, Maharashtra
                                      Jul 20, 2017
                                      Resolved
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                                      Resolved

                                      Address: Thane, Maharashtra, 400615
                                      Website: Flipkart.com

                                      I m following with flipkart customer service as i want to buy moto e4 plus smartphone under exchange of my old mobile samsung galaxy duos core 18262 which is not listed on their portal. I have asked them to tell me whether i can buy moto e4 plus under exchange of my old samsung galaxy duos core 18262 or not. I have put up 2 complaints on their portal and tried calling in their toll free number but all i get to hear all our telephonic customer officers are busy plz call later and there is no response on the 2 complaints. My registered mob no [protected].
                                      Rajiv awatramani
                                      Sep 2, 2017
                                      Complaint marked as Resolved 
                                      Flipkart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 28, 2017
                                      Flipkart Customer Care's response
                                      We will revert on customer complaint.
                                      Verified Support
                                      Jul 30, 2017
                                      Flipkart Customer Care's response
                                      As per the customer there was a check made and it was found that the the mentioned mobile model was not in the list hence customers can only opt the product under exchange listed hence case stands resolved.
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                                        R
                                        Raj Kumar Rungta
                                        from Noida, Uttar Pradesh
                                        Jul 20, 2017
                                        Resolved
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                                        Resolved

                                        Address: 560108

                                        Sir,
                                        I have a gift card no.[protected] amount rs 2400.00. It expired on[protected], reason i was ill from many days. I discussed costmer relation some days ago he give me a cmplaint no[protected] but we not recd any replyupto date now. This is like cash,, card, not purchase refund,
                                        Pleaswe extend the date of this gift card, so, i can purchase some thing from your side.
                                        Please reply at your earliast.
                                        Thanks
                                        Rajkumar rungta
                                        Sep 21, 2017
                                        Complaint marked as Resolved 
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 28, 2017
                                        Flipkart Customer Care's response
                                        We will revert on customer complaint.
                                        Verified Support
                                        Jul 30, 2017
                                        Flipkart Customer Care's response
                                        It has been already informed to customer regarding the e-gift card that it cannot be extended as per the terms are set and the validity for the card was for 1 year hence we cant take any further action.
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