I had booked for the delivery of a Blackberry PlayBook 16 GB tablet with online shopping website: flipkart.com
against Order ID: OD[protected].
The declaration on flipkart.com
says that the product will reach customer within 2-4 business days of ordering. ... (see attachment)
As per the update on flipkart.com
, the order was confirmed/shipped on Sat, May 19, 2012 through through:- AFL Couriers+ ... (see attachment)
Further, Shipment Tracking ID :- [protected] was given for tracking the consignment through the courier company's website: - http://trackntrace.aflwiz.com/
On tracking the waybill, following details appeared: - ... (see attachment)
"Remarks : FWDD TO IXW THRU TRIDEV COD(TP SHPT) h[protected]
Total Delivered Shipments : 0
Total Undelivered Shipments : 1 "
It has been 5 business days since.
There is no further information as to who to chase up for the held up shipment. I have even followed up with flipkart.com
support who say that the product has already been dispatched from one of their warehouses and assured me that the courier's delay will be escalated to the right level for prompt action.
However, in all this delay, I have not been pointed to the right agency that will expedite the matter. flipkart.com
on the one hand publishes on its website that the product will be delivered to customer within 2-4 business days of placing order and on the other hand does not do anything but give assurances of escalation against delay.
Customer Support ([protected]@flipkart.com
), is the single window available to me for redress of this issue, why are they giving excuses of courier/transporter delay? And, if so be the case, why do they not give out the contact information of the agency with which my consignment is held up, so that I may follow up personally.
It is not my intention to raise a complaint against one or more agencies involved in these dealings, but, I don't know who to ask for help regarding this. Please help me get my consignment.
Deb Kumar Ghose