Flipkart Complaints & Reviews

Flipkart has not been able to keep up to the promised delivery date and on top of that have not shared any update whatsoever regarding the status of the product being delivered. Their IVR is repetitive since the last 2 days with no change in status and when I spoke to the customer care people they were clueless about the status of the product to be delivered. As per them, the issue may get resolved tomorrow which is a day after the promised date of delivery.

I returned it already but no amount is refund to me but they are asking me to return it again in my app but how is it possible because i return it already.its a foolish thing and they are making me fool. Even they are not talking to me.i want my refund amount.

I was purchased one spice mobile phone ( M-6110n, EAN No.[protected] / under warranty, from Flipkart on 31.10.2015 . The display of the mobile phone is not working. So I want to replace the same mobile. Hope you will consider the matter and replace the same as early as possible to avoid any untoward steps from this end, also send proper doc.

This is venkataramanan i have purchased a I ball Slide tablets(Order
OD[protected].So kindly attention to my words I use to claim this is things by Consumer Complaints that Flipkart have might giving that 30 days replacement warranty and after selling product there is no any return policy for the product which is not liked .If it is return we have to choose similar product and there is no any money back we must choose any other similar product.What is this?.I take this issue through out the Consumer websites you have to answer me definitely...And i have the retail bill i will claim for that

I got a fake sony product in flipkart
I want an original
I have ordered for replacement
But if i don't get it I'll sue flipkart

I had 1003 rupees in my flipkart wallet. Someone hacked my account and transferred it to [protected]@yopmail.com. I opened a complaint IN[protected] with flipkart in time and provided all the details they asked. I am not sure why they didn't take the fraud seriously. Even, if someone hacks the account, there should be some checkpoint like OTP on mobile before confirming the money transfer to anybody.

I have got following response.


Hi Nagendra,

We regret to inform you that the above mentioned Gift Card has already been used in placing an order with us.

AS per your Flipkart policy, you are solely responsible for the safety and security of the GC. Flipkart.com or QwikCilver Solutions Pvt. Ltd are not responsible for any acts of omission or commission if card is lost, stolen or used without Flipkart Gift Cards (GC) are issued by QwikCilver Solutions Pvt. Ltd and is the issuer of Gift Cards

You are solely responsible for the safety and security of the GC. Flipkart.com or QwikCilver Solutions Pvt. Ltd are not responsible for any acts of omission or commission if card is lost, stolen or used without permission. Once the GC has been sent to you, you are bound to protect the GC PIN or GC number as confidential. In the event of any misuse of GC due to loss of any such confidential details due to the fault of the purchaser, Flipkart/ QwikCilver Solutions Pvt. Ltd shall not be responsible for the same and no refund can be issued.

Thank you for your patience and understanding.

Have questions? Visit our Help Center for quick answers: http://www.flipkart.com/helpcentre

Cheers,
Flipkart.

Regards,
Sangeeta L
Flipkart Customer Support


Please look into it on priority.

I have ordered a mobile phone honor 5x having order Id OD[protected].I am not getting any earphone (headset).along with this product.so kindly consider my complain and gave me a headset which is written on my invoice mail or bill provided with this product.

I have order one 6 cell hp laptop battery from Flipkart. They have delivered a 3 cell battery and denied the exchange or refund saying that the exchange period over. I have tried to contact them many times, but they didnt respond. After telling them that i will take help of consumer forum they replied saying that the refund or exchange is not possible.
Details of the order are as follows:
Order ID: OD[protected] Item)
Seller: OMCOMPUTRONIX
Order Date: 21 November, 2015 4:10 PM
Details of the conversation are as followes
From: Flipkart Customer Support
Date: Thu, 21 Jan 2016 19:32:10 +0000
Subject: [Incident: IN[protected]]
Hi,

Order ID - OD[protected]
Product - ARB HP VK04 6 Cell Laptop Battery

Thanks for writing to us.

We are sorry to hear that you've received a wrong product in your order.

We see that this product delivered to you on November 28, 2015 has crossed the seller's 10 days replacement policy. So, a replacement or refund for this is not possible.

We request your kind understand in this regard.

Regards,
Naveen K
Flipkart Customer Support
Auto-Response By (Administrator) ( Jan 21, 2016 11:04:09 PM )
Hi,

Thanks for writing to us. This auto-generated email confirms that we have received your query. Please do not reply this email.

We'll look into this and you will hear from us within the next 24-48 hours.

Thanks,
Team Flipkart
Customer By Email ( Jan 21, 2016 11:03:47 PM )
I am writing about order no. OD[protected] . The battery I got is not what I have ordered. I got a3 cell battery instead of 6 cell battery. Although book was of 6 cell battery. I have contacted you Multiple times but I got no response email or call as promised by your executive.
It will be better if the replacement or refund will be initiated in next 2 working days other wise I will take the master to the consumer court.
So please give me a revert mail containing instruction I need to follow.
Thanks and regards
I want Flipkart to refund the amount as soon as possible.

Hi I have ordered Xiaomi Yi Action Camera on 12th Jan 2016, Order# OD[protected]. (worth Rs. 7000)
I have received the product on 18th Jan 2016.
As per description on the flipkart website the Product package contains 2.7 LCD, but the received package does not have LCD in it. So after few day I raised a request for replacement of product. The flipkart executive took my replacement request and processed the request.
Till today (3rd Feb 2016) I have not received any replacement product, so today I raised the refund request but the executive asked me to wait and cut the call after 2 mins. There is no callback after that from any of the executive.

Now I have lost my patience and wanted lodge complaint against flipkart service and unethical service support.

Transaction of dated[protected] at17:29:57 for purchase of floater & shoes (Rs. 810) has not been succesfull but amount deducted from my account through SBI net banking. it is requested to sent information to me for non compliance of order to my email ID [protected]@rediffmail.com, so I can get refund from my bank

Hi,

I am Sakshi. My moto g2 charger is not working and the battery of my phone dies off quickly.

So, kindly replace my charger and battery.

Before a month ago, i have bought moto g2 mobile in flipkart. And the problem is its a charging problem its not giving upto 5hours, when battery full.. so please as soon as possible contact me, i wanna exchange this mobile. Thank you.

I have purchase one no. mobile back cover from Flipkart.com Order id(xxxxxx ) on dated 25.01.2016 two time deducted amount rs.349/- one time 21:13:22 other 21:44:06 while doing the transaction its fail and the amount are deducted from my UBI/Krishnanagar branch with account no xxxxxxx3861 . But the amount which is deducted from my account is still not refunded back to me even after 9 days of purchasee.

Nenu flip cartlo moto back covers screen card s ordar chesanu kani maku vere itams vachai nenu 2 ordar cheste 1 vachindi retarn cheste amount okkadanike vachindi flip cartlo evaru dayachesi flipcart lo yevaru shoping cheyavaddu

I recently purchased lenovo A6000 plus through flipkart. but the product has many problems and lenovo customer care doesnt help in any way. I already posted a complaint regarding this, but you flipkart has not taken any further steps to resolve my problem other than a automated reply email for my complaint. I bought many products in flipkart including large electronics such as laptops and many mobiles. The service by flipkart was good but this makes me upset with flipkart. I really feel hard to suggest flipkart or lenovo to others. The basic functionality that is contacts having a big problem in the mobile. I either want a replace product or refund for the product. It is under the warranty period and the device is not rooted. I WANT MY PROBLEM TO BE RESOLVED. AND I PERSONALLY DONT SUGGEST LENOVO A6000 PLUS TO ANYONE.
Order ID: OD[protected]
Contact : [protected]

Hi,

My Order ID is Order ID-OD[protected]. We have ordered a Lenovo Tablet having Model no- S8 Tablet Ebony on 4 Sept15 of Cost Rs. 18050.00, but received another Model Lenovo A3300-GV in place of that.
As we are regular customer of flipkart & have Trust on Flipkart, Intially we have not noticed this change and also as my sister gifted this tablet to our Mom, & she don’t have much knowledge about technology. But from last few days she was facing some display issue in Tablet so we take it to the Service Center. From their we got to know that the model in Our Invoice Bill & the Tablet Model both are different. Getting Back to home after cross checking we realized that we have received the Wrong Model Tablet. We have marked mail to flipkart but they are denying to do anything because it has been 45days from the date of delivery.

Pl. get it check & help to provide us the Correct Model as we have paid full payment of Rs. 18050 or else company refund our Rs 8000 as the model recived cost Rs.10000 only.We will not bear loss of Rs. 8000.

For your further necessary action I’m sharing u the Pics with all the details Invoice, Box, Handset etc.


Flipkart Registered Mail id-isha.[protected]@gmail.com
Mobile no- [protected]

I have ordered for two free runners striped track pants. i have received only one .bill is for two.paid 650/.shown to courier he asked me to contact you. your helpline monotonously repeating delivery without any feedback.i felt cheatedkindly resolve

I ordered a tempered glass for nexus 6 and got an empty box. Order # OD[protected]. And this was the third time. When I called customer care team, I was on hold for 30 minutes and after that they disconnected the call.

Jayant Kumar Singh
[protected]

I m Brajesh Kumar Tiwari from Ambala (india). Last Aug-15 moth i was purchase a Moto g OD no-OD[protected] Date of Purchase 17aug- 15 through Credit Cards & Cancel Product. But My Amount is not Received till date in my Credit Cards.some days before open flip kart So See Amount Rs.12999/ in wallet. than i was calling customer Care dated on 17.01.16 she was lock a Request id IN[protected] & she was promise to me Under 48 hours Your Amount will be credit in your Credit Card. But Today I Was again Call to CC Vaishali Revived My Call & Say to me Your Request under process. After I told to vaishali than i told to vaishali for Call Forward to your Senior Moisin. Mr. Moise not positive Response. I am Paying every month Interest to Credit Crads from August-15.. and I found that flip kart online shopping is fraud shopping. Till date Not Refund My Amount.

Note -

My contact no. [protected]

OD no-OD[protected]
Request id IN[protected]

I have ordered a book shelf on 12 Dec, 2015 with order ID OD[protected]. The product was delivered on 27 Dec, 2015 by the Seller @home Engineered Wood. 2 out of the 4 pieces of the book shelf received were found damaged. I immediately tried to ask for a replacement. But the product was NOT showing "delivered" in the Flipakrt App which through I made the order. I immediately mailed Flipkart and even called on their toll free number and told them everything. The Flipkart personnel told me to wait till the status shows "delivered" and then to ask for replacement. To my great surprise, the status was still showing "not delivered" even after 2 days. Then I kept on contacting Flipkart repeated times through emails and phone calls and requested to update the status and replace the damaged parts. Finally on 12th Jan, 2015 it showed the status as "delivered". I am utterly surprised why it took so much time!!

Then the seller contacted me and as requested by them, I mailed some snaps of the damaged parts and the seller agreed to replace it. Since then, I am trying to get an update on the status of replacement, like where the products are at present, when it will be delivered, etc. But Flipkart has no clue after the incident. They don't even know that the seller has agreed to replace the product. Everytime I call Flipkart, a different person picks up the phone and says to wait for 48 hours to get the issue resolved. Then they send mail that it will take 5 more days to resolve. Like this way, I have waited since 27th Dec till today, but yet I have no update. The seller has only one answer, that they are delivering the product, but they have no idea about how much it will take. I asked them to send me the courier agency's details, but they are not providing anything.

So, a product ordered on 12 Dec, 2015, has still not been delivered as on 1st Feb, 2015 and Flipakrt has no idea whatsoever about the status. Inform Flipkart to commit the date of delivery immediately. Else, give me the refund.