Flipkart Complaints & Reviews

I purchased a copy of Windows 7 from Flipkart which was delivered through Blue dart and paid cash on delivery of 5197.

The copy sent to me is a pirated version of Windows 7 and the key does not belong to this copy when checked with Microsoft.
When asked for replacement, without sending replacement they send me another copy of same and ask to again pay 5297, which I returned.

I have sent mail regarding this issue there has been no proper response and no proper reply, people from flipkart call center call and ask foolish questions and state there is no track of my purchase in their system, then how come I have received the product and have all the details and product with me.

One person calls me on 01/14/2016 and says good you have returned the second product, give us 2 days to resolve this issue and refund. Another person calls me on 18/01/2016 and says there is no track on delivery on their system.

My doubt is that there is some fraud in this manner which has to be taken care of immediately.

Hi i had purchased world tech media player ( OD[protected] orderid) from flipkart, which stopped working in just two or three days and it was advertised as 1 year brand warranty with service centers all over india. When i approach flipkart they are not giving proper response for the service done. Just giving the seller number and even the seller is not responding. After 4 weeks of wait still my problem is not resolved. Flipkart is just minting money by selling fake products to customers. Please do help me in getting my money back with fittement charges or send the technician to remove the product from my car.

Thank you.
Srinivasa Temkar

Complaint raised to flipkart as follows

I have ordered  one Micromax UHD LED 42C0050UHD television from Flipkart  on 08.11.2015 against order number OD[protected] paid through my debit card. The television which you delivered lately, upon the package received a television which doesn’t contained the warranty bill and other installation guide etc inside and the packing also is not like genuine product. But I checked on the retail shop about the same product and I found is quite different packing as well as the content was different. The original package is supposed to contain warranty card, some booklets, installation guide. But in my case the package I received had nothing of that sort.. Moreover they do not provide tamper proof seal with company logo and also bring to your notice that television sometimes appearing double, blurry image display after it is suddenly display going dark with unfair noise. I  ask several times to arrange missing items and regarding the problem to customer care they send technician to my home after checking he confirmed that this television is refurbished, but till now they not refunded money back, every time they answered refund initiated, since one month the same reply I heard from them, Im highly disappointed by flipkart service. They cheated me, I’m here requesting you to help me to refund my money back. Thank you in advance for your understanding.

Hi,

Micromax UHD 42 inch smart tv has been delivered to my home on 16-Jan-16.
From that time onward they are calling daily and saying that they will come and install the tv on some certain time.But they are not coming. so we postponed or work and waiting for that person. Because of this lot of our valuable time is wasted.We waited 3 days and I got frustrated.So I decide to give complaint on flipkart.

We demanding them to compensate our time which I have wasted for flipkart and also give back my money which I spent for that product

From my Flipkart account, without my knowledge an order has been placed using my Husbands HDFC credit card. We both didnt receive any Transcation alert for the same. After Few days we found this & complained to HDFC Bank then they the transaction details & with that I called to Flipkart then they told we will check. after few hours the parcel was delivered in our home with opened condition & the Ekart guy ran away. we dont know who hacked my id & done this ordering but i strongly say flipkart & Hdfc is in secure since Both transcation alerts has been hacked & we dint receive. Now Flipkart is not returning the money & taking the parcel & HDFC Bank also not refunding. So we blocked the HDFC cc & Hereafter we dont do any purchase from Flipkart. Which is very insecure website I feel.

Flipkart is not solving our problem but harassing the customers and they doesn't want customer only want to earn money by hook or crook. I have taken Laptop which is a wrong product and trying to replace it or also trying for refund but doing multiple calls but only for formality sake even not ready to listen.

I brought Lenovo A6000 plus last month Dec 18 and got it delivered on Dec 21st. From day 1, i noticed that the phone heats up more than 40 degrees celsius and battery is draining like 1% per min. i raised a request for return and only refund option was available for me. i raised the request multiple times and they closing it without providing proper resolution. i installed smartcheck app as per their direction and shared the results twice. Also when they call if the line goes on waiting or if the line is not clear they dont call back and just postpone it to next day. When i took it to lenovo authorized service center they are saying, they deal only with the handsets they sell out not the ones that are brought online. i brought this after reading the reviews all over the internet but i hear that these reviewers are paid for positive review. Lesson learnt is smartphone purchase online (that too in flipkart) is not a viable option. Always buy it from store so that if any fault comes up, you can have it fixed immediately instead of spending hell lotta time in internet and having endless calls.

They have sold me an used product for which they are not giving me any replacement .or refund my laptop is crashed and dell is saying that is a refurbished product sir now your representatives are giving me wrong excuses, also they are telling me that is first hand(new) product and they will not accept refund, hence it is still showing me warranty expired on dell.com official website.. now i do not have any other option if i do not get any proper reply from flipkart .. what i am going to do now . I am going to dell service center ask for written job sheet number . and i will produce that jobsheet number to police then i will claim a petition in howrah high court .then court will decide who is done fraud . Email : [protected]@gmail.com Order ID: OD[protected]. mobile : [protected]

I have booked a household furniture on 9th jan 2016 and i request to cancel it on 10th jan 2016. After that i made lots of request saying to cancel my order as i am going abroad by selling all my furnitures. But till yet my order has not been cancelled and i am suffering a lot due to this reason. Today i received an sms saying that it will be shipped shortly. I have already made the payment of rs. 8400. Plz help me out in this regard. The request nos are In[protected], In[protected] etc. The below mentioned no and mail id are the registered on with flipcart. You can check the status of my account. Regards, Sudip Roy [protected] sudip.[protected]@gmail.com

This company delivered a damaged product. Than i given a replacement request. They picked my product, but After that company did not replace or refund from 3 months (from November month). After three month they are tell that they will not give anything (product or money ) They have given me an email and a call too to saying this that they will not give my money or my product, anything.

They have sold me an used product for which they are not giving me any replacement .or refund my laptop is crashed and dell is saying that is a refurbished product . [protected] [protected]@gmail.com Order ID: OD[protected]. mobile : [protected]

Order no. OD[protected] I exchanged my shoes and ordered size 10 . But they sent me size 9 again . They already irritated me by delaying my order . The invoice on the parcel shows size 10 but when I opened it I was totally shocked seeing size 9 again ... I am totally disappointed... kindly consider my complaint . I am very thankfull to you.

Please stop selling motorola mobiles on flipkart, they are useless, service center is very very very bad, am really fedup

Please request you to please go thorough the mail has i tried to forward in the format but coundnt do it ...in between i had wrote the explanation please read it DOWNLOAD APP TRACK ORDER CANCEL ORDER FREE & EASY RETURNS CUSTOMER SUPPORT Hi Customer, Thank you for your order! We will send you another email once the items in your order have been shipped. Meanwhile, you can check the status of your order on Flipkart.com TRACK ORDER Please find below, the summary of your order OD[protected] Seller: ITGuruFASLP Samsung Galaxy J7 Item Price Rs. 14999 Qty 1 Subtotal Rs. 14999 Delivery by Wed 13, Jan 2016 Total Rs. 14999 DELIVERY ADDRESS SAVEEN SHETTY [protected] C-801, Daffodils Apts, Bhawani Nagar, Marol Maroshi Road, Andheri East, Mumbai 400059 near Marol Academy school Mumbai - 400059 Maharashtra As a part of go-green initiative we will not be sending the invoice to you with the shipment. You will receive a soft copy of a invoice as a part of the delivery confirmation email within 24 hours of the delivery completion. [protected] Forwarded message[protected] From: Flipkart.com Date: Tue, Jan 12, 2016 at 2:05 PM Subject: Order Confirmation - Your Order with Flipkart.com [OD[protected]] has been successfully placed! To: Customer DOWNLOAD APP TRACK ORDER CANCEL ORDER FREE & EASY RETURNS CUSTOMER SUPPORT Hi Customer, Thank you for your order! We will send you another email once the items in your order have been shipped. Meanwhile, you can check the status of your order on Flipkart.com TRACK ORDER Please find below, the summary of your order OD[protected] Seller: WS Retail Asus Zenfone 2 Laser ZE550KL Item Price Rs. 9999 Qty 1 Subtotal Rs. 9999 Delivery by Wed 13, Jan 2016 Total Rs. 9999 DELIVERY ADDRESS SAVEEN SHETTY [protected] C-801, Daffodils Apts, Bhawani Nagar, Marol Maroshi Road, Andheri East, Mumbai 400059 near Marol Academy school Mumbai - 400059 Maharashtra As a part of go-green initiative we will not be sending the invoice to you with the shipment. You will receive a soft copy of a invoice as a part of the delivery confirmation email within 24 hours of the delivery completion. [protected] Forwarded message[protected] From: Flipkart.com Date: Tue, Jan 12, 2016 at 2:05 PM Subject: Order Confirmation - Your Order with Flipkart.com [OD[protected]] has been successfully placed! To: Customer DOWNLOAD APP TRACK ORDER CANCEL ORDER FREE & EASY RETURNS CUSTOMER SUPPORT Hi Customer, Thank you for your order! We will send you another email once the items in your order have been shipped. Meanwhile, you can check the status of your order on Flipkart.com TRACK ORDER Please find below, the summary of your order OD[protected] Seller: WS Retail Asus Zenfone 2 Laser ZE550KL Item Price Rs. 9999 Qty 1 Subtotal Rs. 9999 Delivery by Wed 13, Jan 2016 Total Rs. 9999 DELIVERY ADDRESS SAVEEN SHETTY [protected] C-801, Daffodils Apts, Bhawani Nagar, Marol Maroshi Road, Andheri East, Mumbai 400059 near Marol Academy school Mumbai - 400059 Maharashtra As a part of go-green initiative we will not be sending the invoice to you with the shipment. You will receive a soft copy of a invoice as a part of the delivery confirmation email within 24 hours of the delivery completion. the products delivery message was received on 13th Jan, 2015 in afternoon, and after complaining this was the below mail received from flipkart [protected] Forwarded message[protected] From: Flipkart Customer Support Date: Thu, Jan 14, 2016 at 11:56 AM Subject: Wrong delivery OD[protected] [Incident: IN[protected]] To: [protected]@gmail.com Hi Saveen, Order ID: OD[protected] Incident ID: IN[protected] I’m sorry to hear that you have not received your order. Since E-Kart Logistics claim to have delivered your consignment, I’ve notified them to send us the proof of delivery copy where the recipient would’ve signed along with their contact number. Once we receive this, we’ll forward it you so that you may check with the person whose received your consignment. If however, they fail to do provide us the proof, we'll look into this and work towards a solution. I assure you that this issue will be solved within 2 business days. Your kind patience while we ensure that the protocols set in place are followed is appreciated. Have questions? Visit our Help Center for quick answers: http://www.flipkart.com/helpcentre Thanks, Flipkart Regards, Syed Tauseef Flipkart Customer Support in above mail it is clear mention that u will send me the copy of delivery copy where the recipient would’ve signed along with their contact number. and also find below mail ...it is mention tht it was recieved by a lady so how can i sign on digital card... Hello Saveen, Order ID: OD[protected]. Item: Asus Zenfone 2 Laser ZE550KL. Tracking ID: FMPP[protected]. We certainly understand your concern and we apologize for the inconvenience caused to you due to this. However, twice we tried calling you on this number '[protected]' but unable to reach you due to no response from your end. As per the update we have received from our courier partner 'E-kart' logistics is that you are not cooperating with the field executive visit. Hence, they are facing issue on resolving the case. Also, according to the field executive the above order is delivered to one of the lady in your family on Jan. As a proof of attempt field executive's entry detail avail with building security, you can have a check on it. If you have any further queries regarding the issue, kindly get back to us we will do the needful. Thanks, Team Flipkart. Regards, Pramod A Flipkart Customer Support the attached signature are not mine .. because that day i was personally present in the house the delivery person has not ask any detail of mine before handover the products to me .for your information the product was not he just blindly handed the products and left...they logistic department ahs done my fake signature ...i was luck tht it came straight in my hands otherwise it would have been a big loos for me coz, this complaint guys have take more than the time generally require to identify the still they are taking sweet time to resolve the issue and yet they are unable to provide me the full proof ...

Hello Friends, Recently I bought Lenovo K3 Note in FLIPKART for 8999, with in a few days I started facing the issue with the phone like Hanging, very slow in performance (even the wall paper is not showing). Then I checked in internet about the reviews. There are lot of complaints against the Lenovo K3. then I raised the return request in flipkart. I got a call from the technical team and trying to convincing me and they asked me to factory reset the mobile and asking me to update the software. my mobile update up to the date. why I should go for factory the mobile in 2 weeks from the date of purchase. Now they are not refunding the money too. I clearly told to the technical team I'm not happy with the Lenovo, instead of that I asked for money return or I can go for any other mobile. they refused my request. This is the worst experience I ever seen. seems like "FLIPKART" itself is fraud one.. I think they are selling defect mobile with very low price.

Order Id:OD[protected] Moto G3 Mobile. It is getting heated very frequently and hanging even for 1 application running. Battery back up is not more than 3 hours (with/without mobile data). When I requested for return, They rejected . Its just been 20days after delivery.

Maine ak reebok shoe order id: od[protected] flip kart onlile shoping se shop kiya tha .Jiska delivery date 18th jan thalekin uska tracking details 7th jan ke bad show nhi kar rha tha. Iske bad maine 10th jan cs dept. Ko mail kiya unhone bola ki 24 hours me update mil jayega lekin abhi tak nhi mila aur 18th ko autometic mera order cancel kar diya .Jb mujhe ye pta chala to maine flipkart customer care se bat kiya to unhone btaya ki mere syastem per ye show kar rha hai ki product apne cancel karwaya hai .Lekin maine nhi karwaya hai.

My Moto E2 mobile, purchased (Purchased 3 months before november month) through your flipcart app. on 15/1/2016 when was talking in my phone it is glass broken. when it is broken my right ear also got some vibration and it is struck for some time please let me know the procedure of replacing glass and take this issue very seriously and solve this problem in the future

I have purchased king size bed from flipkart on 18th of november. Today 18 jan more than 2 moths i have not received i have followed up with them more than 100 times. Nothing is moving. Worst service... You have to follow-up continue sly. But still no further progress. My order number l od[protected]. Item details : hometown swirl out engineered wood king bed.

Wrong item delivers on address. So I'm reruns this prodects I want a usb, Wi-Fi based head phone but head phone receives with Wi-Fi..con. no. [protected] Name. Hang thakur