Flipkart Complaints & Reviews

Amazon, ebay are way better. This show people don't even check what items flipkart is sending to its customers. I ordered c type usb cord for my phone that too it was different. It's ok i don't need anything. Such a small issue and you take so long??? Now i will post all this on consumer forums and social media. Thanks for you help!!!


On jan 7, 2016 11:12 am, "flipkart customer support" wrote:
Hi prathamesh,

Order id: od[protected]

We are sorry for the inconvenience. We had tried to reach you, but could not reach. As there was no response from the seller for the freebie. We will initiate a return for refund, so, please let us know that whether we can process for refund.

We request you to let us know your preference at your earliest convenience and we’ll make the necessary arrangements. We apologize for the inconvenience caused due to this.

Have questions? Visit our help center for quick answers: http://www. flipkart.com/helpcentre

Thanks,
Flipkart.

Regards,
Kurian john
Flipkart customer support
Flipkart customer support (Dec 29, 2015 6:39:32 pm)
Hello,

Thank you for taking your time to write to us.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

However, we have already notified this issue to our concerned team. We’ll call you back with an update and we’ll make sure that your issue is resolved within 7 business days.

I will personally follow up to the concerned team and you have my assurance that we’ll have your issue resolved at the earliest.

I request your kind patience in this regard.
Flipkart customer support (Dec 28, 2015 3:55:45 pm)
Hello,

Thank you for your patience and co-operation.

Order id - od[protected]
Product - nexus 5x

I am sorry that it is taking longer time than expected. However, we have already notified this issue to our concerned team and our concerned team is already looking into your issue to have it resolved at the earliest.

We’ll get back with an update and we’ll make sure that your issue is resolved within 24 to 48 hours.

Your kind patience in this regard is greatly appreciated.
Flipkart customer support (Dec 27, 2015 5:05:11 pm)
Hello,

Order id - od[protected]
Product - moto g (3rd generation)

Thank you for your response.

We certainly understand your concern. We sincerely apologise for the inconvenience caused.

We had already notified the issue to our concerned team. However, there was an unforeseen delay from one of our concerned teams and we are yet to receive an update from them.

I’ve escalated this issue and re-notified them so that we can assist you further. I kindly request you to provide us an additional business day.

You can be assured that we’ll co-ordinate with our concerned team to ensure that such delays do not re-occur.

Your kind patience in this regard is greatly appreciated.
Customer by email (Dec 27, 2015 4:54:04 pm)
It's been so long. Now it's better to close the topic. I don't want to
Buy anything from flipkart. Pathetic service. Can't even resolve one
Simple request. I would surely not recommend flipkart to others and also
Post all your post on social media. Thanks for your concern.
On dec 27, 2015 4:46 pm, "flipkart customer support"
Wrote:
Flipkart customer support (Dec 27, 2015 4:46:11 pm)
Hello,

Thank you for contacting flipkart customer support.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

However, i have notified the issue to the concerned team and they will get in touch with you with the resolution by 24 - 48 hours.

I request your kind patience in this regard.
Flipkart customer support (Dec 25, 2015 2:19:03 pm)
Hello,

Order id: od[protected],
Item: nexus 5x

Thank you for contacting flipkart customer support.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

On checking our records, i see that your issue is already with our concerned team, however, i have personally notified them to resolve the issue on priority.

I assure you that we will get back to you with an exact update by 24 to 48 hours and your issue have it resolved in the best possible way at the earliest.

Your kind patience is highly appreciated in this regard.
Flipkart customer support (Dec 23, 2015 3:22:23 pm)
Hello,

Greetings from flipkart.com

Order id: od[protected],
Item: nexus 5x

I'm sorry to hear that you have not received the freebie with your product.

I certainly understand your concern offer my sincere apologies for the inconvenience caused.

I’ve notified this issue to our concerned team, we'll contact you with an update within 24-48 hours and make sure that your issue is resolved.

You have my assurance that we'll have your issue resolved at the earliest.

I request your kind patience in this regard.
Flipkart customer support (Dec 8, 2015 2:20:44 pm)
Hi prathamesh,

Order id: od[protected]

Please be assured that we are working hard to get this freebie missing issue resolved. We will get back to you within 3-4 business days with a solution for this.

Thank you for your patience.

Have questions? Visit our help center for quick answers: http://www. flipkart.com/helpcentre

Thanks,
Flipkart.
Customer by email (Dec 7, 2015 4:37:08 pm)
Dear team,
As per our conversation kindly find the below attached file for your
Reference check box where it say free device
On dec 7, 2015 11:51 am, "flipkart customer support"
Wrote:
Flipkart customer support (Dec 7, 2015 11:49:29 am)
Hello

Greetings from flipkart.com!

Order id: od[protected]

This is in reference to the review posted for 'nexus 5x'.

We have been trying to contact you on your number [protected], however we were unable to get through to you.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 8pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting for your quick reply!
Flipkart customer support (Dec 6, 2015 8:59:11 pm)
Hello,

Greetings from flipkart!

Order id: od[protected],

This is in reference to the review posted for "nexus 5x",

We tried to reaching to you regarding the issue that was addressed to us, however we are unable to reach you on [protected]. Kindly provide us with an alternate contact number and convenient time to speak so that we can get in touch with you to resolve the issue.

Awaiting your response.

Hi, I have received new Moto G3 mobile on 30 nov. 2015 and after 28 day H/W failure issue occurred. Due to 31st dec. celebration i didn't informed to Flipkart and i was also not aware about this issue i thought its a common issue. I was called to Flipkart to replace this device but the denied. Order id 0D[protected] Name Radhey Shayam [protected]

Sir, i had ordered a silk saree and what they handled me is georgette . I have to wear by the end of January and henceforth I I want it to be replaced immediately

My order number is OD[protected] received few days ago . phone is not up to my expectation and its camera is too low grade . promising 13/5mb camera . camera quality is not even of 0.3 mega pixel, blurred and pathetic . talked to costumer care but they were not cooperating at all . in short don't brag about flipkart return if you can't keep your promise . will complaint in consumer court by 12 January 2016 if not taken any action .

My order OD[protected] is still not delivered which was promised to be delivered on 4th Jan, 2016. Also company has no answer about my product and they have already charged me the money. I think flipkart is a big scam and they are making people fool

Subject laptop failed during end of December 2015 & on contacting Dell service center we were told that warranty was over as Dell had sold the piece to flipkart in November 2014, therefore no repair under warranty was admissible. Complain was registered immediately with flipkart customer care bearing number IN[protected] Mr. Santosh was officer) and thereafter continuous follow ups done with numerous flipkart customer care officers namely with Ms Arunima on[protected] with Suvojit on[protected] with Ms Sudeshna on 2-1-2016 wherein each only assurance were communicated with out and any sound action to repair the laptop. Twice mail from flipkart came to registered mail I.D saying it will take 21 days to decide the course of action. We have conveyed during each conversation that laptop is for my son's study which getting hampered due to laptop's non-function but that didn't bear any importance for flipkart. We humbly request online forum to help us to get flipkart to act immediately to get laptop repaired under warranty.

Order no: od[protected]
I bought a lenovo a2010 mobile from flipkart on 23rd fro which i got delviery on 29 dec. The phone looks like it is a used phone display is pathetic touch is very slow and fonts are clumsy.
Moreover flipkart creating a great nuisance in accepting the return and refunding me
Better be away from flipkart, it no more values customers opinion.
Instead asks them to install unauthorised apps to check the defects the apps fail after sometime and we have to again install this constinues till customer gets frustrated gives up this is want flipkart wants. I am sure the way u have quickly grown in the same way you are bound to come down i[censored] dont value cusotmers.
Better to buy the devices from stores.
The return policy is not clearly defined and bluffing customers

I booked Samsung galaxy on 7 flip cover & mobile phone on 23/12/2015 but delivery only Samsung flip cover at same address and mobile didn't delivered at same address.because they don't have stock of products on Christmas offer. they don't have any offer they are only cheat with customers. they are showing offer they have no any kind offer. Thanx & Regards shiv

This is with regards to the order for my Puma sports shoes. Order ID – OD[protected]. This order was supposed to be delivered on 29th Dec 2015. I received a message on 30th Dec that the order is out for delivery, but no delivery happened on that day. Instead I got a call on 31st Dec regarding delivery, but due to holidays I was unable to receive the items. Requested the delivery boy to bring the item on next working day, 4th JAN 2016. However the item is not delivered yet.

I purchased puma dp runner shoes, but the shoes was duplicate, i have following reasons for that- 1- finishing is very bad(which is not done by puma) 2- the QR code present beneath the toungue of the shoes are not registered with puma 3- unfinished logo order ID- OD[protected]􀀛􀀜􀀓􀀖􀀖􀀕􀀙

I have bought Lenovo 6000 plus. Now even thougb i charge the mobile for straight to full charge its pointless because it drains the battery very quickly. It doesn't even stand out a day and the vibrator seems turned off permanently. Please get it sorted out quickly or else i would loose faith over flipkart. I am encountering some serious issue.

Recently, I purchased an iPhone 6 64 GB worth Rs 500040/- from Flipkart. And I was shocked to hear from Apple Care that the device which Flipkart has sold me is already a replaced device(not brand new) and doesn't covers warranty. i.e. it is International Purchase. I have been constantly following up with Flipkart about the issue but haven't heard any appropriate action against the seller. Even Flipkart is least interested in the matter and keeps customer in vain. I am ashamed to shop a high cost product from this fake and fraudulent site. My Last complaint was yesterday(IN[protected])

I purchased a lg tv by flipcart it was delivered me very fast but installation has not be completed yet and flipcart is not taking any action regard it its customer care service is only irritating me so now i will never purchase any product by flipcart very bad experience flipcart i can never believe that u cheat us with this type of your service very sad u only cheat us

I ordered a Hometown Swirl Night Stand Engineered Wood Bedside Table on 3rd November 2015 from flipkart, order no. OD[protected]. Firstly, it was delivered to me almost after 1.5 months on 19th December' 2015 after 1000 times followups Secondly, when the technician came to install the table on 20th Dec it was found defective Since 21st Dec I have been requesting to cancel my order and refund the money back on daily basis. However nothing has been done and everytime i have been given a new time frame of 24hrs, eight days, 10 days, 3 days etc. Last i spoke with the Customer care rep on 4th Jan'2016 and i was told that the issue will be resolved in next 24hrs which means by today 5th Jan'2016 by 10 am. however have not heard anything on this. Please help me in getting my money back soon. Thanks

I ordered my HP Pavilion from Flipkart this March`15 –order no OD[protected]. I was facing some problem regarding the screen and keypad so contacted HP service station to have a look. To claim under warranty, when the service team checked the serial number on invoice and on laptop it was different. I immediately called Flipkart and asked them to resolve the issue. Till now, I have called their office 6 times and all I get to hear is the matter is escalated and they will get back asap. Their timing is revised to next 24 hours every time I call them. Pathetic service First, I should not face such a problem – and if I do then Flipkart should address it. The additional warranty is also of no use if they can`t provide me the correct invoice. Ashish Jain

I brought a huawei honor holly mobile on march 26, in flipkart. I lost my invoice form, to retrive it i visited flipkart website but i cant find my invoice in my orders. I called the customer care, they too said that they lost the details in their database. My phone was damaged i need to send it to care, so i want my invoice form. So, please take my complaint and help me to get my invoice.

I have ordered refrigerator by OCT 16 2015, first i received with parts missing so raised for replacement, they provided replacement which is a defective one, then again i complained this issue, that fridge is not working, they have taken back. but didn't provide the replacement product till now. Worst Service from flipkart My order ID : OD[protected] Someone please help me from them, i have spent 12591 for this Flipkart is cheating like this I have made calls to them but no improvement till now its been 4 months.

On 31st Dec I have made a purchase of women hand bag worth Rs 599 through Internet banking of SBi and the amount being transferred to flipkart. ref Number is : PZT[protected]GOBFQIT74 As of now no mail or purchase details or SMS from flipkart received. Pl look into this.

Hello There, Order ID: OD[protected] & OD[protected] Items) Seller: WS Retail Review Seller Order Date: 23 December, 2015 10:36 PM I have issues with the subject orders from Flipkart. This order is past the scheduled delivery date on 30th Dec 15 and till date no one has called me to provide any update on the delivery status. I get no sensible response from Flipkart whatsoever when I call the customer care about the status of the order. All they ask me to do is wait for 24 hours. I called around 15-20 times spoke to around 15-20 people, In those orders I have ordered 9 wrist watches which are to be presented as a new year gift. It is really a sad experience. I myself am a big fan of Flipkart and this kind of issue is first of its kind. Tho this is my first sad experience with Flipkart it happened at a really wrong time and it costed me lot of embarrassment and mind you all this happened with the Flipkart in house brand, WS-Retail Seller and in-house delivery service. Prakash Reddy

This is with regards to the order for my Puma sports shoes. Order no. OD[protected]. This order was booked on one day delivery option and it was supposed to be delivered on 31st Dec before 8 pm. I received a message in the morning that so and so person will deliver the product and a contact number was given. I tried the whole day but the number provided was either not reachable or no one was responding. I was just calling to tell the delivery person to bring the credit card machine as I was going to make the payment by credit card. At the end of the day the person comes without the credit card machine. He asked to reschedule the order and promised me that he will bring the machine for payment on 2nd Jan 2016. I agreed to that. On 2nd again I received the same msg with same contact number and again it was not reachable. I just wanted to remind him to bring the machine. But that no one came to my place and at evening around 7 pm I got a msg that your order has been rescheduled. I called the flipkart customer care and they promised me to deliver the product before 9pm on the same day. But the product was not delivered. The guy came next day again without the credit card swiping machine. I complained about this to flipkart about this. They responded that it is a cash on delivery option and you have to pay by cash and it was my mistake. Seriously what a pathetic, third class service was provided by a huge brand like flipkart. I rejected the order finally coz you guys reallly disappointed me. I was waiting the whole day for 3 days just to wait for the delivery person yo contact me. The customer was waiting for three consecutive days for the product. There was no call crom the logistics service provider. It was really a pathetic experience.