Flipkart Complaints & Reviews

Date of purchase: 24 dec 2015
Complaint:
MRP shown on website was 2599/- with a discounted price of 999/- after 60% discount. Actual product had a stitched-on tag with MRP showing as 499/-

Fraud escalated MRP has been quoted . Even the discounted price charge is twice the price of the actual MRP.
Attachments:
1. Offer sceenshot of website showing mrp as 2599/- and discounted offer price of 999/-
2. Invoice of the product
3. photo of product with the stitched on tag showing actual mrp of 499/-
4. photo of product box where upper tag shows the escalated price of 2599/- and the tag below shows the mrp price tag as 499/-

Resolution:
1. complete money refund
2. penalty amount - for fraud done by Flipkart- causing mental trauma

I ordered a Bajaj Flora water geyser which was delivered last week on 14th Jan'16, and i received the product in a completely damaged box, although no damage to the product. I reported to flipkart customer care, could do so on 3 attempt since the pathetic line would disconnect and I would not get a call back and had to explain myself all over again on calling again i get a Rep whom i told about my issue and he directly transferred me to an IVR for the feedback. I called back and some supervisor told me use the product incase there is an issue call us back. I got the geyser installed and figured our it was DOA case, i called up customer care on 17th Jan'15 and escalated my issue after so much of explanation i got to talk to a manager named Nasim Khan, who assured me by 11:45 AM Monday 18th Jan'16 my issue will be resolved and some one would call me. On 18th after i did not receive a call back till 12:30 i called back and no one would transfer me to the same manager, some one said he is not in shift, some one said he is on call and etc etc .. I got to talk to another pathetic Manager named Reshma Shetty who assured me I would be getting a call back by 1400 hours same day, I waited for same but till 1405 hours when i did not get a call back I called back, and this time I was not able to get in touch with her as well. After being very upset and passing through all the run around Some Mr Dutta a Manager again transferred me to Mr Nasim Khan a liar who told me My issue will be resolved and he was in a meeting and hence could not call me back. Please note some one says he is not in shift some people said he is on a call and finally he himself says he was on a long meeting, Whom do i believe???? Finally i kept the phone again and a lady from so called Escalation team Riya i guess called up assuring me a refund of INR 1200 will be issued by Friday and the replacement would come by Tuesday and they will take care of the installation and un installation of the replacement and faulty geyser respectively. I did not get the product on Tuesday. Wednesday after noon the people from Ekart came in and they asked my mother to bring the damage unit, My mother asked them to uninstall the faulty unit and replace it with the new one. They said it is not possible. I work night shifts, hence I was sleeping when my Mother woke me up I went to talk to the delivery guys but to my utter surprise they had left . I called on the number i had received over a sms, we had a heated argument with the guy Named Chandan Sarkar and he challenged me that lets see how you get your replacement. I called up flipkart and some Manager again assured me for a call back. I received a call back from the manager named Arijit Sarkar from Ekart and he atleast took action against the delivery guy and they came to me to apologize, and said they are looking for the specialist people who would come and uninstall the faulty geyser and install the replacement one. It is Thursday today I called up Mr Arijit Sarkar in the morning and he said by day end my issue will be taken care. I called up again at 1500 hours and this time Mr Sarkar said sorry the issue can not be taken care today. I then called up Flipkart and this time i got a Manager i dont remember his name he promised me a call back will be arranged by 1900 hours and that promise was not kept as well. Since i did not get a call back i called up flipkart again, wanted to speak to a Manager and I was on a long hold, and then got disconnected. I am tired Please help I do not want to shout or abuse people but I have been forced to. I had mentioned my primary number as [protected], since i work at night I sleep at day time hence i gave my alternate number [protected], why the hell I was not contacted on that number so that my mother would have picked up the call and would have passed it to me. You guys are such a piece of jerk. I assure you this experience of mine is enough to ensure that you are loosing a customer who had been ordering since way too long from you folks. I seriously m done.
Given a chance would have taught you folks what do you mean By real CUSTOMER SERVICE.

I was purchased a puma wallet from flipkart.com
It's in a puma warranty.
I had complained about this article to puma and flipkart on 14 January.
But they are not solve my issue.

My mobile Moto E2 bearing IMEI: [protected] bought through flipkart started hanging and contacts was missing. I gave it for troubleshooting at Xplus communication, 10 Vignesh Plaza, Salai Road, Thillai Nagar, Trichy-8 on 4th January 2016. They say mother board has to be changed. it is in warranty period. kindly arrange as early as possible.

Hello sir/madam.
I had ordered a mobile phone on Flipkart. I received this mobile in a proper condition and the delivery was done in the expected time which I am happy with and totally satisfied with. The problem was with the delivery man named 'Sudhir Kapoore'. When he reached near my area to deliver my order he didn't come to my house instead insisted us to come at some bus stop to receive my order. I understand he was having problem to find my house but I went there to receive him and take him to my place so that I can pay for the respective order but he refused to come as he waited for long and was having parking problem but then the language he used againsnt me and my sister was offensive and when I argued to file a complaint against him he was totally went offensive saying 'do whatever you want to do' which goes to show that the company doesn't take action on customer's complaint. I would like you to take proper action against this man and make him realise his duties towards the customer. Please keep me updated with my complaint.
Thanks you.

Sir I purchased one iBall brillante Tablet from flipkart and they are changing the item but from 3 days I am getting message today they will pickup the item today is 4th day till know they did not came and I am calling flipkart member from 2days they are telling within 24hours they will pickup the item but 48 hours over they did not pickup the item and They give me one number I call that no. But they are not pickuping the phone and
FLIPKART SEND ME DUPLICATE ITEM

THANK YOU SIR
UPANSHU GUPTA

My moto E1 hndset is not working past 24 hours, phone hanged initially then it got switched off and then it didn't start.It is under warrantee period. kindly resolve the issue as soon as possible.

Delivered material is not as per my specification so I had requested them to take back the item and refund my money which i pad but as on now they did n"t take back the item, I got a mail from the Company they said they will be taken back the product on 12.01.16 but as on now they did n"t do anything on my request.
Order ID: OD[protected]
Order Date: 18 December, 2015 7:45 AM

Hi I purchased remote controll helicopter from Flipkart. After Arrival, I noticed, the helicopter is damaged. I requested for a replacement or cash back. They agreed but I have not yet recieved any amount. They said their courier boy will come and give the amount but it has been more than 20 days. I am frustrated. Could you please track their order and get me back my amount.

Details : Flipkart order number[protected]
Mobile - [protected]
purchase - remote control helicopter
Cost - 18000

Sir I ordered Philips hp8100/06 hair dryer its cost is 599 . but on amazon and snapdeal its cost is 499 and 505 total 100 rs difference so check it out

Dear sir
I am ordered lenovo K3 note mobile date 15-10-15 in 3 month EMI basis (order No-OD[protected]
After I cancel my order on 17-10-15 then I receive cancel the order details, and refund the money .but the 3 month EMI amount (RS.3130.44/month * 3 Months)detect from my HSBC credit card on (7-11-15,
7-12-15,
7-1-16)
So please refund the deduct EMI money to my Card account .If you want the deductions detail I will send the hard copy of my credit card statements .please check the above mentioned complaint
for your reference I will attach email from flipkart
Thank you
Please do the needful sir.
Srinivasan AT

Hello sir,
As per my previous complaint they offered me replacement and now
As per as my replacement is concerned they are not providing me the replacement also they are just doing formality only i am seeing this product out of delivery from 18th of jan 16 but till now it is not replaced and now i donot want any replacement at all i want refund of this order and i have already given refund request from my account .
please make them accept my refund request and credit the money to my account.
regards
Puspendra kumar singh
order no OD[protected]
moto G 3rd generation purchased on Flipkart.

Sir,
I purchased moto x play In exchange offer they given me defective peace in that mobile sim slot are not working
order no OD[protected]

Actually i brought mobile from flipkart on oct 15 and in november end the speaker in the moto x play stopped working and in dec 2nd i gave the mobile to b2x moto flagship, jaynagar, bangalore. and till date they are giving only fake promises and replies but still they didn't repair my mobile.. so if flipkart can help please below is my contact details.

Diwan Ali. M
+91-[protected]
order id- OD[protected]

On 13th I called Flipkart for refunded.The Amount was Rs.10999.00 Out of which I had made Rs. 09.00 payment through my debit card. I had initially bought Samsung Galaxy On7 from Flipkart but Wi-Fi wasn't working. I returned it and ordered Moto 3rd Gen. On7 was for Rs. 10990.00. So money went to my Flipkart wallet. Before I could receive Moto 3rd Gen I cancelled the order and asked for money. On 13th Jan2016. I spoke to Pooja and gave my HDFC bank Account details.On 15th Jan2016 Flipkart Transfered only Rs.09.00 to my account where I had Asked Pooja to transfer entire amount to my bank account. When I called them again on 17th Jan2016 They took request on that day. I asked them Why didnt you take my request on 13th when I gave you all my details and requested you to transfer the entire amount to my account and I see only Rs.09.00 coming to account. After 13th I called on 17th. And then got to know that request wasn't taken before. They took my request on 17th Jan. And now I do not see amount transfered to my account. Please advise.

Login id - [protected]@gmail.com
You have not taken any action under the the return policy duration and now saying that return policy is ended
You will have to do refund my money back or replace it
my return request id - )D[protected]

Last time i am not satisfied with the product because the product was out of stock now also the same has been happen after palcing the it was in out of stock this time also it is going happen because you are sending last cheap quality product for the last customer

Flipkart is harassing me mentally. I have been calling them from 3 months for replacement or refund. And always customer care was gave me date or time, but they never solved my issue.
After 3months they start telling me that I had cancelled high no. Of product and they made me a high return abuser...
Where was your policy before purchasing, and cancellation products, you never told me about this or never stop before,
I was always buy many product from flipkart hence I cancelled some product between that time, I agree.
But why you was harassing me from 3 month?
Why you never tell me before I was requested for replacement this product ?
When I told you that I will take action on you in court because you had harassed me mentally, than you start reading your policy and suddenly you closed my email also.
Your customer care and higher officers was always telling me that they will solve my issue and I will get my money soon.
But all was false, you was wasting my time. You was harassing me..
You all are big lier, fraud, and customer money eater,
.
Why you picked up my product When I was a abuser??
Were you waiting for that moment when I will request for any replacement or refund???
So when I requested for replacement you got your chance in which you can harass me and disturb me..
This is a game of fraud company????

Give me answer soon

Republic day sale 20-22 jan
In thumbnail moto e2 4G showing 4999 price
Bt when I opened its showing 5999
Why u people are faking .

We are private limited company and have had account with flipkart.we are garment manufacturer and we dispatch according the customer order through flipkart.They have collaboration with courier service company name Ekart .Every Time when we dispatch order we received from flipkart through ekart it returns withing few weeks with open packaging or with old product inside the packet..Even after complaining about it we did not get any satisfying answer