| Address: New Delhi, Delhi, 110041 |
| Website: www.flipkart.com |
Hi!
i am a regular customer of flipkart, but i never face any problem. I bought a Redmi 2 prime mobile on dated[protected] with order ID- OD[protected] with IMEI No.[protected] mentioned on bill. but it was defected product, its mic was not working properly.i make correspondence with flipkart they suggest me to contact service center, i visit there but problem was not resolved, then again i visit another authorised service center as suggested but my problem was not resolved.then i contact to customer care they approved my refund but i was requesting for replacement, as i am not able to get refund in my same account from which i purchase that. then after a lot of discussion they approved my replacement, when the delivery boy comes to my home he refused replacement and said the IMEI No. is mismatched. this is a dual sim mobile and on invoice only one no is mentioned. flipkart also accept that its their fault but they refused to replace it according to their policy. they totally make harras me . some time they say it is out of stock, when it is in stock they said that you have to wait, then again and again this process is repeated but they refused finally .
Request you to please resolve my matter.
Regards
Vijay Sharma
[protected]
Complaint marked as Resolved
Verified Support
Jan 11, 2016
Flipkart Customer Care's response Spoke to customer on [protected], informed that replacement for the product has been initiated and it will delivered to your door step on or before January 15, 2015. Customer agreed.