Flipkart Complaints & Reviews

I ordered dresses. 1st time, the session expired while ordering, but it took my money from my bank . I thought, i would get my money back &ordered again. same thing happened again. Flipkart is just taking the money, but i didn't get any order no or invoice for my order. Are u expecting me to come behind u to get my money. u r really harassing ur customers

Sir, a person from e kart telling literly lie.
From today morning he say only 30 minutes. But yet I have not received product. Right now he say I can' t deliver product before 7 pm.

Order Details
Order ID: OD[protected] Items)
Seller: Golyan
Order Date: 13 October, 2015 4:00pm
Amount Paid: Rs. 7499(discounted rate) through Cash on delivery
the ordered item was Intex Cloud 4G Star Mobile, colour: Black, QTY : 1.
The phone is freezing and also getting reset automatically. Even m not able to view any of my contact information if i receive any calls.
I need a replacement on this product as it is not functioning properly and it is in the warranty period...

I ordered one kids learning product around 19th Dec. The product came after about 10 days and that too with broken corner. I immediately informed customer care using call me back functionality from mobile app.

A return was placed. 19th Jan again replacement came to my door step but a smaller size and cheaper product was sent. We declined to accept.

Again customer care and escalation team contacted me. They apologized and said return will happen soon.

When I never received any return until 24th Jan, I checked in app. I saw cancellation remark in app. On contacting customer care was surprised to hear that it was cancelled mentioning that, no one was at address and so return cancelled. My whole family was at home and on top of that, we even never received any call from delivery person that day as well.

My call was forwarded to escalation team. the lady said she will ensure delivery in 3 days for sure. I said in this case I have to now go to consumer court for a higher fine amount to you for this inconvenience. She clearly said that this is an assurance from her side and this will not happen. She assured twice at least that in 3 days this will be sent to my address.

In evening got a call from escalation team saying they cannot send it as product is out of stock. They said settle down with a refund of the product cost.

I was really upset with this service and why flipkart should not be taken to court for harassment and bad service. So much of wastage of time. Also, mental stress in just trying to buy a simple product. Why they cannot at least replace it with another similar product of my choice and why they should not be fined ?

Keep playing with customers as they have a silly and ridiculous service. get rid of refund by putting a false comment "no one was at home so cancelled" and then refund the money in worst case and close the case.

Order Details
Order ID: OD[protected] Items)
Seller: mirzabook
Order Date: 9 December, 2015 3:50 PM
Amount Paid: Rs. 172 (discounted rate) through Cash on delivery
the actual ordered item was 12edition of full version of the book p m bakshi.
item received pocket version (hard readable) 13 edition of p m bakshi with market price of Rs150 only.
asked for return but again received the same.
complained customer care executive but received a negative reply.

Never ever buy this product.after wearing this my eye started burning and visibility problem.i am wearing lens since long but faced theses kind of problem first time.when i asked to flipkart to return the same they said its non returnable actually has very bad serviced with 0 satisfactions pls dont buy from flipkart.buy selling this kind of product they are leading to serious damage.they are just playing with people health.amazon has far better services.
mots strange thing of the site if you write good review it will appear if you wanted to give bad feedback they will not allow to do so so why they want to review from customer.there own person can write good review about the product

I have applied from amazon cash on delivery items but they has not deliveried in properly and they also not communication to me in time . In this reason i have suffered to get product in time from amazon .

Motorola phone purchase on 08 Nov 15 gone faulty within 02 months. Flipkart is not replacing since the 30 days replacement period is over.

Motorola service center Pune has also fooled me and returned the phone without repairing it.

Please help.

I bought this saree with rs 629. I received it on 26 oct 2015. Order no od[protected]. This product's maximum price should be rs. 150. The colour is not perfect and it is a silk saree instead of a cotton. I shall request return for this product. And my request for return was approved on 29/10/2015. Return id 33840455. But after 3 months pick up is not done and i have not received the ammount. I had no idea of such a cheating on flipkart.

Bought on 21.6.2015. In oct. 2015, charge drained very fast and did not stay even for 5 hours.Given for service to authorised service centtre: tanishik service, armenian street, chennai 600 001, after continous perusation got the handset after one & half month same conditions prevail within ten days of working. The handset may be taken back and i may be paid for the loss.

Hi Customer Care,

I purchased CITRON INDUCTION COOK-TOP on 12th Dec.2014, which I have given to service center on 15.9.2015 at your authorized service center which is situated at KIRIT CO-OP HOUSING SOCIETY, RAMACHANDRA EXTN LANE., PH: 67253326
Which is still pending, I want my product back in good condition as soon as possible, otherwise it will effect Flip-cart image badly.
customer ID: 519-384WEZO[protected]
[OD[protected]]

BRAND: CITRON
MODEL: CIC001

Thank you
R.Ganguly(MILI)
[protected]

Flipkart Delivered me iphone out of warranty, that iphone already Replace 2 times and when i Purchase from flipkart that is out of warranty, i know when i took it after 7 month to service center to Apple,

My Order Id - OD[protected]

I would like to change my product this is not in working condition and i got 1 month warranty in same product. so please send me a process to replacement.

I am order lenovo k3note order no(OD[protected] .Debit the EMI amount from my credit card after cancel the oder. So please check and refund the money
Thank you sir

Flipkart is harassing me mentally. I have been calling them from 3 months for my refund. And always customer care was gave me some date or time, but they never solve my issue.
After 3months they start telling me that I had cancelled high no. Of product and they made me a high return abuser...
Where was your policy before purchasing, and cancellation products, you never told me about this or never stop before,
I was always buy many product from flipkart hence I cancelled some product between that time, I agree.
But why you was harassing me from 3 month?
Why you never tell me before???
When I told you that I will take action on you in court because you had harassed me mentally, than you start reading your policy and suddenly you closed my email also.
Your customer care and higher officers was telling me before that they will solve my issue and I will get my money soon.
But you all are a big lier, fraud, and customer money eater,
.
Why you picked up my product When I was a abuser??
Give me answer soon
I m sending a pickup receipt that you had send me 2 time because you gave another customer's pick up product receipt by mistake.. After that you send me the correct one..
.
So why you was doing all that things before 17 January.
are you telling that your company have no management control???
Your company is not a company, its only a 'road side shop'... Plz explain..
I don't want to listen your old answer, tell something new

I have ordered a yellow colour aazo iphone headphone but you have given me of pink colour but in that pink also volume buttons are not working please solve my problems as soon as possible.plzzzzzz

Hi,
I have attached an image with this complaint. I dono why you are sending this mail to me. I have not ordered any item.[protected]@gmail.com is my mail id. I think someone is using it by mistake.

Regards
Fawaz

Dear sir
on 31st Dec 2015 I have ordered a bag ' Meridian Shoulder Bag", and an amount of Rs.599 has been deducted by my account online from SBI to flipkart account.But I didn't receive the bag nor the amount is credited back to my account.Pl look into this.

TO TRANSFER-INB Flipkart Internet Private-
PZT[protected] 633984IG0BFQIT Z4
TRANS 599.00

This is the second time in past one week that my delivery was late and this time i need compensation or the website should pay fine.

Below is the email trail which i had flipkart customer support.
_
From: pratyuzh
Sent: ‎22-‎01-‎2016 12:40 pm
To: flipkart customer support
Subject: re: od[protected] delivery related[incident:in[protected]]
What would i do with your apologies,
I don't need it.

Just leave it. Flipkart should remove the guarantee line from its website because people make their plans/commitment accordingly.

You guys should be sued for this.

Thanks,
Pratyush
_
From: flipkart customer support
Sent: ‎22-‎01-‎2016 12:23 pm
To: [protected]@yahoo.com
Subject: od[protected] delivery related [incident:in[protected]]
Dear pratyush,

Order id: od[protected]
Tracking id: fmpp[protected]
Reference id: in[protected]

This is to inform you that the shipment is out for delivery. Requesting you to wait till end of the day for the product delivery. If you do not receive the product, please get back to us and we will have this particular issue escalated with our courier partner so that the product will be delivered to you at the earliest.

Apologies for any inconvenience this may have caused to you.

Waiting to hear from you soon.

Have questions? Visit our help center for quick answers: http://www. flipkart.com/helpcentre.

Thanks
Flipkart

Regards,
Nikhil jose
Flipkart customer support
Customer by email (Jan 22, 2016 12:18:58 pm)
Hi team,
Just delivering the product after being one day late, will it compensate for the embarrassment which i had yesterday.

Remove that line flipkart that the product will be delivered within one day.

If there was something wrong with the address (As per google it was perfect) then, they could have called me and given me the same information.

Instead i have to, escalate the next day and listen to your excuses.

Not acceptable at all.

Thanks,
Pratyush
Flipkart customer support (Jan 22, 2016 11:32:05 am)
Hi,

Order id - od[protected]
Product - moto g (3rd generation)

Thank you for taking your time to write to us.

We’re sorry to hear that you have not received your order.

We’ll make sure that your order is delivered to you within the next 1 business days.

Thanks for shopping with us!
Auto-response by (Administrator) (Jan 22, 2016 11:14:14 am)
Hi,

Thanks for writing to us. This auto-generated email confirms that we have received your query. Please do not reply this email.

We'll look into this and you will hear from us within the next 24-48 hours.

Thanks,
Team flipkart
Customer by email (Jan 22, 2016 11:14:01 am)
What has happened to flipkart. Is there no value of the words of flipkart. They say guarantee delivery within one day and still my order has not yet reached.
What happen's to the commitment which i have made to some one else for the day..

Its bad very bad..

You should pay fine for this. I had a very embarrassing day yesterday..

On 3rd jan i am order one buca buci shoes that color was brown as like an image i saw but it's delivered olive color shoes i don't want that color & again on 13th jan i request them to exchange that color by brown all things are mention in my comments but it's again delivered the same color i don't want that color i only want brown color as like image i saw....