Flipkart Complaints & Reviews

I m Brajesh Kumar Tiwari from Ambala (india). Last Aug-15 moth i was purchase a Moto g OD no-OD[protected] Date of Purchase 17aug- 15 through Credit Cards & Cancel Product. But My Amount is not Received till date in my Credit Cards.some days before open flip kart So See Amount Rs.12999/ in wallet. than i was calling customer Care dated on 17.01.16 she was lock a Request id IN[protected] & she was promise to me Under 48 hours Your Amount will be credit in your Credit Card. But Today I Was again Call to CC Vaishali Revived My Call & Say to me Your Request under process. After I told to vaishali than i told to vaishali for Call Forward to your Senior Moisin. Mr. Moise not positive Response. I am Paying every month Interest to Credit Crads from August-15.. and I found that flip kart online shopping is fraud shopping. Till date Not Refund My Amount.

Note -

My contact no. [protected]

OD no-OD[protected]
Request id IN[protected]

I have ordered a book shelf on 12 Dec, 2015 with order ID OD[protected]. The product was delivered on 27 Dec, 2015 by the Seller @home Engineered Wood. 2 out of the 4 pieces of the book shelf received were found damaged. I immediately tried to ask for a replacement. But the product was NOT showing "delivered" in the Flipakrt App which through I made the order. I immediately mailed Flipkart and even called on their toll free number and told them everything. The Flipkart personnel told me to wait till the status shows "delivered" and then to ask for replacement. To my great surprise, the status was still showing "not delivered" even after 2 days. Then I kept on contacting Flipkart repeated times through emails and phone calls and requested to update the status and replace the damaged parts. Finally on 12th Jan, 2015 it showed the status as "delivered". I am utterly surprised why it took so much time!!

Then the seller contacted me and as requested by them, I mailed some snaps of the damaged parts and the seller agreed to replace it. Since then, I am trying to get an update on the status of replacement, like where the products are at present, when it will be delivered, etc. But Flipkart has no clue after the incident. They don't even know that the seller has agreed to replace the product. Everytime I call Flipkart, a different person picks up the phone and says to wait for 48 hours to get the issue resolved. Then they send mail that it will take 5 more days to resolve. Like this way, I have waited since 27th Dec till today, but yet I have no update. The seller has only one answer, that they are delivering the product, but they have no idea about how much it will take. I asked them to send me the courier agency's details, but they are not providing anything.

So, a product ordered on 12 Dec, 2015, has still not been delivered as on 1st Feb, 2015 and Flipakrt has no idea whatsoever about the status. Inform Flipkart to commit the date of delivery immediately. Else, give me the refund.

Dear sir / madam
my name is santosh gaikwad recently i ordered Bogesi Men Casual Brown Genuine Leather Wallet if you check your website its clearly mentioned that it is Genuine leather wallet .But when i got the delivery at my home then i found that its not a leather, its a form kind of low material.
I need the replacement for this as well as a clarification for the same
regards
santosh

Hi kindly note someone is using my contact details and my phone number for orders on flipkart
My number is [protected],

Please do the needful or i will complaint in police and so fir

Thank you

The honor 6 mobile which I have purchased is not working .the screen goes blank almost all the times .This is of no use .already I have raised a complaint but its of no use .I need a replacement for this product .i need a immediate solution.

This is regarding online order OD[protected] placed on 10-Jan-2016 and delivered on 17-Jan-2017. The product ordered was Enkay E060_black Striped Women's - Black in color but the product delivered was a printed one and not the one shown in the picture when I purchased the product. Wrong product delivered.

Now I am asking to return and Flipkart is saying that the product type in non returnable. I have followed up with Flipkart and after multiple convincing they agreed to return and sent me a form to fill out. I sent the duly filled form but till date on response back. The customer care representatives from Flipkart keep us sending from one department to another with no resolution.

I do not want to take a product that I did not buy and want my Rs 1130 returned back and also for them to take the wrong product back.

I ordered a mobile back cover of lava pixel v1..my payment was confirmed..but i dint get any sms and mail..the order is also not showing at my orders option in flipkart...my money was deducted from my debit card and it was written your payment was successful...

I ordered a mobile OD[protected]
Asus Zenfone 2 Laser ZE550KL
but i got an empty box. I had compaint about it but I got a mail that we can't provide the refund because we already delivered product.Plz provide me the refund .

1. I ordered Technofirst Solution T12921 Battery Charger on Flipkart website on 7th Jan 2016 vide order number OD[protected] which was subsequently delivered on 11th Jan after which I plugged the battery charger into the power point and connected the cable to my phone, it was charging, 10 mins later I heard small ‘phat’ noise from the charger and when I touched it was hot and I could feel burning smell from the charger so I unplugged it and upon inspection of the phone it was dead. I rebooted it and went on to the Flipkart website to lodge a complaint, they offered return which I declined and wanted refund. Later at night approx around 1130 PM I plugged the original Nokia charger into my Nokia Lumia 730 but it wasn’t charging up, so I removed battery and inserted back and tried charging but no luck.

2. Next day I took it to Nokia Service Centre @ Malakpet, Hyderabad, who upon hearing the issue told me it could be USB port etc and will cost 1600/ I opted for diagnosis of the fault and later they told me that the phone cant be repaired as the whole board and USB port and pins has been short circuited, that even if repaired it will give problem in future.


3. The jobsheet number is[protected]/160112/008 dated 12th Jan 2016 for which I paid Rs.100/ for diagnosis of the problem.


4. I contacted flipkart and spoke to Nikita who upon hearing advised me that not to buy a new phone as Flipkart will resolve the issue in couple of hours, at 1830hrs I received a call from Savita who advised me that they can only offer refund for the faulty charger and will remove the seller from the site but won’t replace my handset. Later at night I spoke to Puneet/Sumeet who said he will escalate the issue to a special team who will get back to me, that was on 12th evening, on 18th Jan vinod called me and advised that Flipkart will only refund for the faulty charger but wont replace the handset and also suggested that its not because of the charger but because of over supply of current that wrecked my phone and further suggested that I shouldn’t have used the fast charger for smart phone as it may cause damage to which I replied that if that is the case then it should have been clearly mentioned on the website, on the product information it was clearly mentioned that the charger can be used for fast charging any phones and that the power supply varies from 110v to 240v.

5. I request the Consumer Court/Forum to take this matter and provide me a either a new Nokia Lumia 730 handset which I purchased on 18th December 2014 @ the cost of Rs.15000/ from Pramod Mobiles (receipt enclosed) in Hyderabad, and never had any issues before or get me the refund for the same


6. I have already purchased Nokia Lumia 540 on 13th Jan from Pramod Mobiles, Jagdish Market, Abids (receipt enclosed) as Flipkart reverted on their promise to provide a new Nokia 730 handset.

7. I have the charger still with me as a proof and burnt smell is still there.
8. I am attaching all my communication mails to Flipkart as well as receipts and Jobsheet from Nokia Service Centre

9. In the jobsheet the counter boy mentioned ‘board problem short circuit’ and this was obviously caused due to the charger sold on the Flipkart which they are not acknowledging but trying to save themselves.


10. On Monday the 18th Jan 2016 I received a call from Flipkart again advising that they will only refund money for the faulty charger and that its not their policy to replace handset and further that over current may have damaged the phone and not the charger. I advised to the gentleman that the voltage mentioned for the charger varies from 110 v to 240 volts hence oversupply and undersupply issue doesn’t arise here.
Instead of addressing the issue in a logical manner Flipkart is trying to blame on things which doesn’t hold any ground nor make any sense..

You are telling that my email id has freezed and I can't order or cancel any item, therefore you will not give my money back.. But sir my email I'd has not freezed yet because I have purchased a new product from your company by using my email I'd - ([protected]@gmail.com)...
Your customer care are also telling to me that my email id is not freezed because no anyone can use thier freezed id or no. For purchasing...
I have many proofs that is proofing that you( flipkart higher officers) are lying...
Have you any answer about this????
I have purchased a item today that will deliver on 11th February, ... tell me how it possible ????? my id has freezed only for my money that you have ????????
You never giving me a right answer yet, you always saying lie

I have a clear evidence that flipkart.com is not giving protection to customer's wallet(flipkart money/GV amount).

Hackers can steal your passwords in anyways, but e-commerce service providers should protect customer's money which was saved in their site itself.

As Amazon.in doing a great support to customers, flipkart is not doing atleast 10%.

In Amazon.in if we save our gift vouchers / giftcards it cannot be transferred to any other mail ids. It seems they are taking care of customers money.

But in flipkart yesterday night at 11.17pm 4 of my giftcards which are saved in my wallet at flipkart.com, were transferred to this mail id " [protected]@yopmail.com " without my knowledge. The above mentioned mail id person was the fraud hacker.

I have raised a complaint(#IN[protected] about this cybercrime at flipkart, but the CS team executives are refused to provide the resolution date for the above complaint.

My concerns against the ecom site flipkart are:

1.Without giving a OTP(onetimepassword) to the registered mail id / registered phone number, how can a person transfer GV amount to some other mail id?( Because OTP option ios not there in flipkart. It is a biggest drawback)
2.What is the protection that you are giving to customers money which are saved in your site?
3. Will I get my money or not?

I will surely take this issue into cybercrime to take actions against the fraud "[protected]@yopmail.com".

Beware Guys.! Flipkart is not at all safe if you save your Gift vouchers / wallet money with them.

I brought a samsung class-10 memory card from flipkart 11sep2015, the memory card was corrupted and I go to sumsung service center but he told me the memory card only exchange online by flipkart, I am also so many time contact to flipkart costumer care but he not responding me ...
So tell me what can I do?
I hope you solve problem as soon as possible...

I have bought a samsung galaxy on 7 mobile. Order no OD[protected]. But it is out of service. I want to return it. Flipkart company not responding.

My order number is OD[protected]
N I want my money to be refunded or else I hv to complain in consumer cort. .
I hv follwed all the process of returning the material..
Plz help me out to get my money back. .

I have ordered product (OD[protected]on Tuesday.. Till now the product is not been delivered... I dont know whats been going on there...i thought i have been ordering a item on a reputed site like flipkart... But the response from flipkart is getting worse and worse... I don't know this mail could reach you or not... But i need the product today itself... Or i need any compensation for the product or the price should be reduced...
Then what is the main reason of having guarantee one day delivery

Hello Sir/Madam,

Order ID: OD[protected]
Reference ID: IN[protected]
Product: HP 240 Notebook (3rd Gen Ci3/ 4GB/ 500GB/ Free Dos) (K1C59PA)

I received ordered laptop on 22-July-2015, having 1 year of default warranty.
Problem was with serial number mentioned on invoice provided and mentioned on laptop is not same, causing warranty issue.

Hp people telling that warranty of the laptop (based on serial number mentioned on laptop ) is already expired, then I noticed that serial number is mismatched on laptop and in invoice.

I raised a complaint in Flipkart to provide me the updated invoice, they just given me estimation date but no result.
Finally after 10 days they replying like seller is not able to provide the invoice to me.

Complain no : Incident: IN[protected]
Complain Raised date: 15/01/2016

And today is 29th of Jan, but still its not closed.

I want, If they are not able to provide me the invoice then refund me the amount.

Attachments: InvoicebyFlipkart and image containing serial number mentioned on laptop.

Thanks,
Ram
+91-[protected]

This is to inform you myself S M Oquasha Alam raising issue against my redmi prime 2 emi cancellation and I levied charges from my bank card I request the same number of times to convert into emi issue has not been resolved yet

have purchased one order from flipkart.com and then this item i have returned at 8-January-2016 but i am not getting payment still today. and i have call in flipkart at least 12 time but hi talking we raise your ticket, we resolve your ticket in two days but not getting that payment till today from flipkart. and one more i have at least 12 mails to flipkart team on flipkart mail id [protected]@flipkart.com.

I have ordered a television from flipkart. Its maximum delivery date was 23rd january but it is still not delievered yet. The system say product is delivered already. They just tell me to wait and dont solve the issue.
Kindly take a strict action against them

I ordered a Pro-Biker Hand Glove during republic day sale. I bought the product worth Rs338 after saying applying the discount of Rs 42. Actual Price of the product in other amazon and snapdeal is close to Rs 250. They increased the price and gave the discount of Rs 42. But even then I bought it through Flipkart since it is from Indian brand and trusted it would be delivered with 2-3 days. But they failed to keep my expectation. The product is still not delivered. Order status was showing as "Out for Delivery" since from[protected]. But Still I didn't receive the product. I reached customer care and got the delivery boy phone number, I tried calling him, but he is not responding. I don't know what happened to my product? I thought of cancelling the product and prefer to buy anything from Amazon going forward. Atleast they are prompt on delivery. So guys, please don't prefer Flipkart, they are cheating and service is also bad nowadays.