Flipkart Complaints & Reviews

Flipkart is not solving our problem but harassing the customers and they doesn't want customer only want to earn money by hook or crook. I have taken Laptop which is a wrong product and trying to replace it or also trying for refund but doing multiple calls but only for formality sake even not ready to listen.

I brought Lenovo A6000 plus last month Dec 18 and got it delivered on Dec 21st. From day 1, i noticed that the phone heats up more than 40 degrees celsius and battery is draining like 1% per min. i raised a request for return and only refund option was available for me. i raised the request multiple times and they closing it without providing proper resolution. i installed smartcheck app as per their direction and shared the results twice. Also when they call if the line goes on waiting or if the line is not clear they dont call back and just postpone it to next day. When i took it to lenovo authorized service center they are saying, they deal only with the handsets they sell out not the ones that are brought online. i brought this after reading the reviews all over the internet but i hear that these reviewers are paid for positive review. Lesson learnt is smartphone purchase online (that too in flipkart) is not a viable option. Always buy it from store so that if any fault comes up, you can have it fixed immediately instead of spending hell lotta time in internet and having endless calls.

They have sold me an used product for which they are not giving me any replacement .or refund my laptop is crashed and dell is saying that is a refurbished product sir now your representatives are giving me wrong excuses, also they are telling me that is first hand(new) product and they will not accept refund, hence it is still showing me warranty expired on dell.com official website.. now i do not have any other option if i do not get any proper reply from flipkart .. what i am going to do now . I am going to dell service center ask for written job sheet number . and i will produce that jobsheet number to police then i will claim a petition in howrah high court .then court will decide who is done fraud . Email : [protected]@gmail.com Order ID: OD[protected]. mobile : [protected]

I have booked a household furniture on 9th jan 2016 and i request to cancel it on 10th jan 2016. After that i made lots of request saying to cancel my order as i am going abroad by selling all my furnitures. But till yet my order has not been cancelled and i am suffering a lot due to this reason. Today i received an sms saying that it will be shipped shortly. I have already made the payment of rs. 8400. Plz help me out in this regard. The request nos are In[protected], In[protected] etc. The below mentioned no and mail id are the registered on with flipcart. You can check the status of my account. Regards, Sudip Roy [protected] sudip.[protected]@gmail.com

This company delivered a damaged product. Than i given a replacement request. They picked my product, but After that company did not replace or refund from 3 months (from November month). After three month they are tell that they will not give anything (product or money ) They have given me an email and a call too to saying this that they will not give my money or my product, anything.

They have sold me an used product for which they are not giving me any replacement .or refund my laptop is crashed and dell is saying that is a refurbished product . [protected] [protected]@gmail.com Order ID: OD[protected]. mobile : [protected]

Order no. OD[protected] I exchanged my shoes and ordered size 10 . But they sent me size 9 again . They already irritated me by delaying my order . The invoice on the parcel shows size 10 but when I opened it I was totally shocked seeing size 9 again ... I am totally disappointed... kindly consider my complaint . I am very thankfull to you.

Please stop selling motorola mobiles on flipkart, they are useless, service center is very very very bad, am really fedup

Please request you to please go thorough the mail has i tried to forward in the format but coundnt do it ...in between i had wrote the explanation please read it DOWNLOAD APP TRACK ORDER CANCEL ORDER FREE & EASY RETURNS CUSTOMER SUPPORT Hi Customer, Thank you for your order! We will send you another email once the items in your order have been shipped. Meanwhile, you can check the status of your order on Flipkart.com TRACK ORDER Please find below, the summary of your order OD[protected] Seller: ITGuruFASLP Samsung Galaxy J7 Item Price Rs. 14999 Qty 1 Subtotal Rs. 14999 Delivery by Wed 13, Jan 2016 Total Rs. 14999 DELIVERY ADDRESS SAVEEN SHETTY [protected] C-801, Daffodils Apts, Bhawani Nagar, Marol Maroshi Road, Andheri East, Mumbai 400059 near Marol Academy school Mumbai - 400059 Maharashtra As a part of go-green initiative we will not be sending the invoice to you with the shipment. You will receive a soft copy of a invoice as a part of the delivery confirmation email within 24 hours of the delivery completion. [protected] Forwarded message[protected] From: Flipkart.com Date: Tue, Jan 12, 2016 at 2:05 PM Subject: Order Confirmation - Your Order with Flipkart.com [OD[protected]] has been successfully placed! To: Customer DOWNLOAD APP TRACK ORDER CANCEL ORDER FREE & EASY RETURNS CUSTOMER SUPPORT Hi Customer, Thank you for your order! We will send you another email once the items in your order have been shipped. Meanwhile, you can check the status of your order on Flipkart.com TRACK ORDER Please find below, the summary of your order OD[protected] Seller: WS Retail Asus Zenfone 2 Laser ZE550KL Item Price Rs. 9999 Qty 1 Subtotal Rs. 9999 Delivery by Wed 13, Jan 2016 Total Rs. 9999 DELIVERY ADDRESS SAVEEN SHETTY [protected] C-801, Daffodils Apts, Bhawani Nagar, Marol Maroshi Road, Andheri East, Mumbai 400059 near Marol Academy school Mumbai - 400059 Maharashtra As a part of go-green initiative we will not be sending the invoice to you with the shipment. You will receive a soft copy of a invoice as a part of the delivery confirmation email within 24 hours of the delivery completion. [protected] Forwarded message[protected] From: Flipkart.com Date: Tue, Jan 12, 2016 at 2:05 PM Subject: Order Confirmation - Your Order with Flipkart.com [OD[protected]] has been successfully placed! To: Customer DOWNLOAD APP TRACK ORDER CANCEL ORDER FREE & EASY RETURNS CUSTOMER SUPPORT Hi Customer, Thank you for your order! We will send you another email once the items in your order have been shipped. Meanwhile, you can check the status of your order on Flipkart.com TRACK ORDER Please find below, the summary of your order OD[protected] Seller: WS Retail Asus Zenfone 2 Laser ZE550KL Item Price Rs. 9999 Qty 1 Subtotal Rs. 9999 Delivery by Wed 13, Jan 2016 Total Rs. 9999 DELIVERY ADDRESS SAVEEN SHETTY [protected] C-801, Daffodils Apts, Bhawani Nagar, Marol Maroshi Road, Andheri East, Mumbai 400059 near Marol Academy school Mumbai - 400059 Maharashtra As a part of go-green initiative we will not be sending the invoice to you with the shipment. You will receive a soft copy of a invoice as a part of the delivery confirmation email within 24 hours of the delivery completion. the products delivery message was received on 13th Jan, 2015 in afternoon, and after complaining this was the below mail received from flipkart [protected] Forwarded message[protected] From: Flipkart Customer Support Date: Thu, Jan 14, 2016 at 11:56 AM Subject: Wrong delivery OD[protected] [Incident: IN[protected]] To: [protected]@gmail.com Hi Saveen, Order ID: OD[protected] Incident ID: IN[protected] I’m sorry to hear that you have not received your order. Since E-Kart Logistics claim to have delivered your consignment, I’ve notified them to send us the proof of delivery copy where the recipient would’ve signed along with their contact number. Once we receive this, we’ll forward it you so that you may check with the person whose received your consignment. If however, they fail to do provide us the proof, we'll look into this and work towards a solution. I assure you that this issue will be solved within 2 business days. Your kind patience while we ensure that the protocols set in place are followed is appreciated. Have questions? Visit our Help Center for quick answers: http://www.flipkart.com/helpcentre Thanks, Flipkart Regards, Syed Tauseef Flipkart Customer Support in above mail it is clear mention that u will send me the copy of delivery copy where the recipient would’ve signed along with their contact number. and also find below mail ...it is mention tht it was recieved by a lady so how can i sign on digital card... Hello Saveen, Order ID: OD[protected]. Item: Asus Zenfone 2 Laser ZE550KL. Tracking ID: FMPP[protected]. We certainly understand your concern and we apologize for the inconvenience caused to you due to this. However, twice we tried calling you on this number '[protected]' but unable to reach you due to no response from your end. As per the update we have received from our courier partner 'E-kart' logistics is that you are not cooperating with the field executive visit. Hence, they are facing issue on resolving the case. Also, according to the field executive the above order is delivered to one of the lady in your family on Jan. As a proof of attempt field executive's entry detail avail with building security, you can have a check on it. If you have any further queries regarding the issue, kindly get back to us we will do the needful. Thanks, Team Flipkart. Regards, Pramod A Flipkart Customer Support the attached signature are not mine .. because that day i was personally present in the house the delivery person has not ask any detail of mine before handover the products to me .for your information the product was not he just blindly handed the products and left...they logistic department ahs done my fake signature ...i was luck tht it came straight in my hands otherwise it would have been a big loos for me coz, this complaint guys have take more than the time generally require to identify the still they are taking sweet time to resolve the issue and yet they are unable to provide me the full proof ...

Hello Friends, Recently I bought Lenovo K3 Note in FLIPKART for 8999, with in a few days I started facing the issue with the phone like Hanging, very slow in performance (even the wall paper is not showing). Then I checked in internet about the reviews. There are lot of complaints against the Lenovo K3. then I raised the return request in flipkart. I got a call from the technical team and trying to convincing me and they asked me to factory reset the mobile and asking me to update the software. my mobile update up to the date. why I should go for factory the mobile in 2 weeks from the date of purchase. Now they are not refunding the money too. I clearly told to the technical team I'm not happy with the Lenovo, instead of that I asked for money return or I can go for any other mobile. they refused my request. This is the worst experience I ever seen. seems like "FLIPKART" itself is fraud one.. I think they are selling defect mobile with very low price.

Order Id:OD[protected] Moto G3 Mobile. It is getting heated very frequently and hanging even for 1 application running. Battery back up is not more than 3 hours (with/without mobile data). When I requested for return, They rejected . Its just been 20days after delivery.

Maine ak reebok shoe order id: od[protected] flip kart onlile shoping se shop kiya tha .Jiska delivery date 18th jan thalekin uska tracking details 7th jan ke bad show nhi kar rha tha. Iske bad maine 10th jan cs dept. Ko mail kiya unhone bola ki 24 hours me update mil jayega lekin abhi tak nhi mila aur 18th ko autometic mera order cancel kar diya .Jb mujhe ye pta chala to maine flipkart customer care se bat kiya to unhone btaya ki mere syastem per ye show kar rha hai ki product apne cancel karwaya hai .Lekin maine nhi karwaya hai.

My Moto E2 mobile, purchased (Purchased 3 months before november month) through your flipcart app. on 15/1/2016 when was talking in my phone it is glass broken. when it is broken my right ear also got some vibration and it is struck for some time please let me know the procedure of replacing glass and take this issue very seriously and solve this problem in the future

I have purchased king size bed from flipkart on 18th of november. Today 18 jan more than 2 moths i have not received i have followed up with them more than 100 times. Nothing is moving. Worst service... You have to follow-up continue sly. But still no further progress. My order number l od[protected]. Item details : hometown swirl out engineered wood king bed.

Wrong item delivers on address. So I'm reruns this prodects I want a usb, Wi-Fi based head phone but head phone receives with Wi-Fi..con. no. [protected] Name. Hang thakur

I had ordered for a pair of shoes in June 2015 which was received as damaged ofrom flipkart so I had to return it back.They had processed the refund and it never came until[protected].The amount was Rs 1439.They held my money for more than 6 months due to which I had to pay huge interest on my credit card.They are not ready to give an answer as to ehy it happened or compensate me for the inconvenience they caused me.Please look into this.

I have placed the order on flipkart with order id OD[protected] on 4th Jan 2016

Product was Sansui SH223EBR-FDA 215 L Single Door Refrigerator(Burgundy Red)
when i placed the order it was mentioned in the description, product is 4 star .
and I got it on 12th jan 2016, and I was surprised to see it was not 4 star, 3star. then i went to listing page, BOSS they have changed it...

Lucky I had saved the page before placing order in my desktop and immediately I have contacted the customer care, they told me I will get resolution within 24 hrs and there was some scratches on front panel also.. So I mentioned that thing also.. and then after 2 days I got a call from them and they said they will replace it .. I said ok on 16th Jan they replaced it and again it was 3 star product. raised a concern and then called their customer care, the executive clearly told we don't get the snapshots, that I sent earlier . So it is better you call after 10 AM or drop a note again with snapshots

Again I put all the snapshots in the mail, and I asked them either you give me some reimbursement as this is mistake from ur end or replace the product with 4 star ..

Next morning I got a call, some lady was on the call. extreme rude.. I was sleeping as I work in night shift... I asked her, this is my concern, she replied in standard way. we can't reimburse you anything, either take refund or replace. or do whatever you want to do.. - on face .. Great .. now a days e-commerce sites CC started growing guts to reply in this way to customer

i asked replace with what ? she said, same thing - 3 star ...

I clearly said, do you think I am fool. the whole month I will work with you to get the replacement .. now.the delivered product bottom is unstable .. it moves with some pressure..

but I can't chase these guys for replacement or reimbursement.. As they dont know what they are selling

And there are some links on google that are pointing to flipkart product page with 4 star rating in the description..

So definitely they have made these changes . I am sure...but they are ready to accept

Today 17th of January 2016 I received two couriers from your sales persons. The Order ID : OD[protected] contains a Sony Micro Vault USM8GR 8GB Pen Drive Black. For that I pay Rs.303/- for Delivery. But the MRP printed on the Pen Drive is Rs.300/- only. How you sold a product above the MRP Rate. The same with another Pen Drive also received on the same day. It is a Toshiba Hayabusa 16GB Pen Drive White, its Order ID : OD[protected]. For this order I pay Rs. 395/- to your Courier Boy. The MRP printed on the Pen Drive is just Rs. 340/-. How you sold both the products above its MRP price. Its an offense. MRP means Maximum Retail Price, now the days Iam not satisfy about your Selling policy. When we look the products at the main screen from your online site they mentioned 50% off, 10% off, 25% off. But after we place the order we received the product without any difference between MRP and your Billing price. Take necessary action to refund the amount. Iam the regular customer of yours. We can purchase the Pen Drive at our native place itself with the lowest price. You are Billing it with the shipping price, it makes the product price much more than the MRP.

I brought asus zenfone 2 laser ze5550kl last two month, till now mobile get slow and hang.my asus mobile i cannot install any more app and games but mobile get hang and slow.

Flipkart doesn't deliver Moto E and many other handsets in Dehradun. These handsets are only available on Flipkart. First flipkart acquires these deals to sell such phones through their websites only and then they don't deliver many such products to many cities in India. This is absurd and rude behaviour from flipkart.