Flipkart Complaints & Reviews

Have purchased a new mobile handset (REDMI 2 PRIME) on 18th Dec 2015 which was delivered on Sat, 19 Dec 2015 at our home address. During unboxing and troubleshooting the mobile handset, the device found faulty. I immediately contacted the Flipkart Customer Care and requested them for the replacement. The replacement has been approved but delivery has not yet happened. The delivery status as not been updated since past 48 HRS which is actually a concern for me now as the money has already been debited from my Credit Card Account and the EMI has been booked to the Merchant (FLIPKART). I have raised several complains and calls to their CRM team but they are always in sorry state. The order ID is OD[protected] and the ekart Logistics details are: FMPP[protected]. I have written a direct mail to Mr. Sachin Bansal who is the owner and founder of Flipkart.com but have not received any concrete acknowledgement as on date. Flipkart has taken my money of about INR 6999 but have not given a right and genuine product to me. I have been cheated by them and now looking for a complete justice against their fraud being done with me. Thanks! Paras +91-[protected]

Dear Team, Please find below the timeline of events which occurred. This is an example of how customer care is just a lipservice to a company like Flipkart. 16-December - Ordered two items (Bed & Mattress) 17- December - I wanted to change the Delivery Address of the Product. I called the customer care (International Call) and asked them to help with this. The incompetent person who answered the call asked me to send an email to [protected]@flipkart.com as he was not able to change the address from his side. At this point in time, I had the ability to 'Cancel' my booking 18-December - I get an email from [protected]@flipkart.com (from Manju P) that Address Change is not possible. So I tried to Cancel the booking and this option was no longer available to me (because 24 hours had elapsed). I wrote an email to cancel my booking on that day to which I never got a reply. On the same day, I called the Customer Care (ISD Call) and spoke to them for 20 minutes. Finally my call was transferred to the so called'Floor Supervisor' who said my issue will be closed by 21-Dec but she will try and solve my issue within 24 hours. She gave me Priority Confirmation Ids which are the following: IN[protected] IN[protected] 19-December - I called them after 24 hours and quoted the Priority customer care references.They had no idea about it. They were still thinking I am trying to change my Delivery Address and not cancel the order. My call was transferred to another Customer Care Floor Supervisor (Name - Shapov) who gave me a personal assurance that it will be closed in a another 24 hours. Nothing happened for another 24 hours. I decided to wait till 21-Decemebr as this was the originally promised date by Flipkart to address my problem. 21-December - I get a reply saying that the Change in Delivery Address is not possible. So even after multiple calls and emails, they are not able to understand that the whole issue is about 'Cancelling' the order and not about 'Changing the Address'. This is the plight after speaking to 4 different customer care representatives, 2 floor supervisors and 4 emails. Also if the first customer service representative had correctly mentioned that I cannot change my address, I would have cancelled the order then and there. Now if this issue is not solved, they will deliver this to the incorrect address and then I need to return it which is a complete waste of resources. Also this shows the inability of Flipkart to control their Delivery Chain End-to-End as well. It will be good if Flipkart can start focussing on Customer Service than mislead them.

Hello, I have purchased two ebooks from flipkart when status of the product 'Coming Soon" and still showing 'Coming Soon" in my flipkart library. you can see screenshot attached. IIS Fast Start: A Quick Start Guide General Awareness for MBA now, current situation. the product not listed in flipkart. i called flipkart about this. but flipkart says product delivered. I wasted my so much time.

Item received on replacement vide my order no OD[protected] could not use yet because its not working, kindly refund the money

I ordered honor 4x and received my order on[protected] but after sometime it started having battery issue and then it got switched off then i contacted the company and they asked me to give it to the service center as per prescribed by them. i gave my cell on 27-10-15 to the service centre( AIR VOICE ) and they said it will take 20days to get repaired because they collect and send the handset to the service center which is in Madras and they said that it is their collecting center. 20days i contacted then they said it will take time wai for 2-3 days then again i waited for that then they said wait for 2 weeks then surely i will get my handset and then i even complained .till now i have not received my cell yet as today is[protected] before buying the handset it showed that service center is in Kolkata therefore i bought the handset . if it is collecting center then it must mentioned as collecting center. this is the fraud to the customers. product details: handsets/VI38003 /HONOR ["[protected]"] INVOICE NO: blr wfld[protected] ( VAT/TIN: [protected] od[protected] dt:[protected] SHIPPING ADDRESS rekha poddar 386, S.K deb road, Shyamvilla, laketown, sardarpara, block-BB9/B10 kolkata-700048 wesr bengal phone no: [protected]

I bought moto g3 from your flipkart mobile app and was delivered on 1st december. My tax Invoice no.S:S[protected][1].The problem with this cell is that the touchscreen sometimes don't work while receiving the calls.Other issue is of brightness it gets light and dark any time. Heating issue is also there with this cell phone. I want to return this cell phone as i am not satisfied with the quality of it.

I ordered 35% TCA PEEL worth RS16K by Cosmaderm from flipkart.I used the product but it didn't work.The product has 10 days replacement warranty which is not enough to test the product.I used the product twice but it has no effect at all.I have used TCA PEEL with lower concentration earlier which was very effective.Please help me get my money back.

I have purchased a Moto E on 11.06.2014 vide Inv.OD[protected] . I am having problem in the said Handset since Jul 2015.Every month the same problem is happening and the care center B2X, in Kadanchavadi, chennai updating the software .More over they are insisting me to change the Instrument because of same repeated problem occurring. Today (20.12.15) December 2015 also Iam facing the same problem. Iam going for service continuously for 6 months. I believe some problem in the handset . Kindly do the needful. Regards R.Kothandaraman Chennai, Mob: [protected] Email Id : [protected]@gmail.com

Dear sir
i bought Forsa NVIDIA GT610 2 GB DDR3 Graphics Card on 9 February, 2014.
but its not working from last week. no damage on this product from outside.
and company gave me 3 years warranty on this product.
now i want to replace this product or money back.

Order No. OD[protected]

My order OD[protected], Shipment is done, its been a week since shipment is done but my product is stuck in between from many days. I have made the payment by online. If you cannot proceed further then please refund my money.

I tried to order a Moto g 3 gen mobile and it told me that the product cannot be delivered to the provided address... I tried various other addresses ..in Allahabad... I have received my former orders ...N this time it says that the product cannot be delivered to my address... Next I called your customer service...and they told me that the seller is not providing the product to the specified location... Kindly tell me the solution to how I can place my order...it is causing me great inconvenience...!!!

I bag to say that i am your customer i am purchase many thing my products is not give their your flipkart at my home please cheak

I purchased a Lenovo A6000+ mobile on 7th July 2015 through flipkart on line. Invoice number is OD[protected] On 12th December 2015, I noticed to me surprise that there is no visible display in the mobile. IMEI numbers of the mobile are [protected] and [protected] I tried to reboot it. But I could not restore. I could not find any on line solution also. As it is just below 6 months of my purchase and since it is under warranty, I kindly request you to send me a free replacement immediately. My mail i.d is [protected]@yahoo.co.in P. Nayagam O - 6 SPIC Nagar

Hi, I had ordered KeepSake Rollerball Pen Gift Set on 21 Nov 2015 and it was delivered on 26 Nov 2015 but it was defective. I had requested for replacement but it was in vain. Courier had called me to pick the old item to replace with new one and i was unable to make it and I told him to make it after 18:00 O Clock as i would be available at Home after my office hours. twice he made a call on consecutive days and I told him, to make it after 18:00 O clock. since then I then I did not get any call either from Flipkart or Courier. Now I find that the replacement got cancelled in my order list. Order ID: OD[protected] Return ID: 37411096 Company: Flipkart.

Hi, It is regarding refund of my cell phone and compensation for SONY Z1 which i have purchased from flipkart. I am chasing Flipkart from last 2 month on daily basis i am making call and talked with 7 floor managers but no one is responding me in positive way and issue is still at same page. Earlier they have provided my Fake cell phone and bill was of difference IMEI no then i raised a complain to Flip kart that Sony service center is not ready to repair phone. Flipkart told me they will refund my money. Every time Flipkart gave me same answer issue will get resolve within 24 hours but nothing had happened.Now i am getting frustrated. Please help me for resolving this issue. [protected]@gmail.com Please find below Mails from flipkart. Hi, As you will go through the mail trail you will find the issues faced by us even in receiving Invoice of the product and now we are facing same issue with the quality and then getting it repaired. {order OD[protected]} My Sony Mobile is not working since last 1 month, i visited Sony Service center at Panchkula, Haryana and was shocked to know that they will not accept mobile under warranty ( even i was carrying invoice ) THEN THEY EVEN MORE GAVE SHOCKING NEWS THAT THIS MOBILE CAN NOT BE REPAIRED EVEN ON CHARGEABLE BASIS AT SONY CENTER AS PRODUCT CODE IS NOT ACCEPTED BY SYSTEM. I called your customer care last week and informed her about same and was told that with in 2 days i will get a call and matter will be shorted out, but after 1 week i have not received any information about the same. Please look into the matter and let me know the outcome. [protected]@flipkart.com via dynect.net Oct 24 to me Dear Neha, Greeting from Flipkart.com Order ID: OD[protected], This mail is regarding the issue you have raised, We are sorry to hear that the mobile is defective and service centre is not ready to service also we are unable to replace as it is out of stock so we will arrange for reverse pickup and issue refund so please let us know if we can proceed further. Thanks & Regards. Regards, Praveen K.A .

I have odered my lenovo k3 note from flipkart my order no is OD[protected] and the phone was a little slow from starting but now its very slow and had hanging problem in it .it hangs too much and some times it also heats . i need solution from the company as soon as possible

Dear sir, My order no.OD[protected], Item DEZINE DZ-GR801-WHBL-CH and Return request no. Refund (Return ID[protected]. After Return request Your staff need to collect the item before on 15/12/2015, But yet Flipkart people not collect the Item from me.Please collect the Item and Refund the amount as soon as possible. Address :-8/112, Gopalanur, Chinnagoundanur(P.O), Sankari west, Salem (Dt), Tamilnadu Pin.637303.Ph.[protected] My Contact no.[protected](Chandigarh)

We had an online purchase of a toy and delivery address was SATWIK ANAND, PARAYIL TIMBERS HEAD POST OFFICE, ALAPPUZHA-688001, KERALA..but instead we got a prestige pressure cooker.Tax invoice attatched with the package was ASHIN M.V, KAKKADATH PALAT HOUSE NORTH BEYPORE, SIVAPURI ROAD, KOZHIKODE-673015, KERALA..

I ordered houseful furniture.I has been more than 2 months since I ordered it.till now the above said company not responding to my complaint

I have ordered vu 40inch led Tv in mid October. The item is defective And their technesians confirmed the same. But still now not picking Back the Tv. Still saying within 5-7 business days they wil pick up wen I call after those time gap. Return requested around Nov 20.