Flipkart Complaints & Reviews

I ordered krayonz mens handkerchief for rs.249/- and i received a message that it will be delivered before 7pm today(2/07/15).I received a call by 12.00 in the afternoon and the delivery person named aswin asked me to collect the item by 4.00 p.M in the evening.Since all o[censored]s are employed we will be available after 5pm.I told him the fact and he said he will return the product to the seller.If the courier partners are not flexible in delivering the product as per customers availability your sales will come down because of them.Last time also i faced the similiar situation.They are not willing to come to deliver after 4p.M.Kindly take neccessary steps for smooth delivery as per customers choice.
My address
S.Prince immanuel
No.12 christ apartments
D.No 4 pari nagar
Sungam by pass
Coimbatore-45
Ph:[protected]

Dear team I have received my new phone Order number OD[protected] on 30.06.2015. I have opened the box and phone is not starting at all. I have registered twice to your team and also received call from technical team but phone still not working. Please send me new replacement phone as soon possible

I ordered an acer laptop (order id: OD[protected] on 29th May 2015. Its been 1 month and I didn't get yet. Flipkart is making me fool by saying "wait for 2 days, wait for 4 days". Actually some wrong person taken away my laptop from their courier hub. Courier guys even didn't check the identity of the person and given him my laptop. From last month Flipkart is waisting my time by saying "We are looking in your issue". I want my laptop not refund, because it was an emi transaction so I am paying interest also for this or Flipkart give me the interest amount also.

Dear Sir, I had purchased apple i phone thru flipkart(Order ID-OD[protected] & registered mobile no.-[protected]). After receiving the item, it was found that its volume+ is not working & missing the signal repeatedly is also problem in this device. we have also contacted to flipkart & also lodged the request for returning of item & replacing. Till now, flipkart has not shorted out my problem..plz short out mu problem as soon as possible.

I placed order for sub product dated on 22/06/2015. intially it was advised by them it will be delivered on 30/06/2015. Also as per tracking it is updated as it will be delivered at your nearest hub. I follwed up couple of times and also raised compliant by mail. I received a routing mail for a name sake. on 30th i followed up and they said it will get delivered at /our door step latest by 2nd of July. As im posting this compliant dated on 02/07/2015 i had convesation with one of their executive and came to understand my product is not reached cochin yet and it will take another 2 to 3 days to get dispatched which is not confirm yet. Kindly consider my request to sort this issue as i alreay done the payment for sub product. I expect a positive action fovouring me. Thanks and best Regards K.Sreekumar

I ordered mi band on 22 June Order ID - OD[protected] Cash on Delivery and estimated delivery date was supposed to be 3rd July 2015. However I was never able to track the item and I placed many calls but every time the same response - "Your order will be reached by the estimated date" . However today on 2nd July 2015, they called me and said that there was no contact with the shipment provider and automatically cancelled my product and when I called them they responded bluntly and said "The product will not be delivered." Now How will I receive my product as it is permanently discontinued from Flipkart. Resolution is simple - either deliver my product or compensate me for the inconvinience caused.

Dear Flipkart Team, In furtherance to my complaint, today at around 11.53 am, I had received a call from the number [protected] where an executive referred to my query and was trying to attempt a resolution. I clarified the problems to him and insisted that any resolution suggested should be mailed to him to which he replied that they "do not have access to emails". To this I inquired about his name and replied that he was "Akbar". I insisted to Mr. Akbar for his complete name which he categorically and vehemently refused and stated that this is his complete name, which I refused to believe. Mr. Akbar then decided to take my concern on a different tangent and started using a language which was not acceptable. On this I asked him to put me through his supervisor. After holding the line for a while another person joined the call and introduced himself as Mr. Rakesh Rankawat. I asked Mr. Rankawat for the details regarding Mr. Akbar to which he said that "In India, not everyone has a surname and it is possible to have only First Name". Such a statement came to me as a shock. I can appreciate that it is possible for an individual or so but making a general statement like this and that too, by a customer service representative, reflects the arrogance and above that the professional training he has undergone. I clarified to Mr. Rankawat that this kind of proposition is not acceptable but it made no difference to him. After a lengthy argument, Mr. Rankawat kept me on hold for a while and then clarified that the complete name of the executive was Mr. Md Akbar Badshah. I inquired about the development as to how this executive got a complete name suddenly, to which he said that it is not possible for him to remember all the details about his staff. I can understand that it is not possible to remember all the details but this is not acceptable for the name atleast. To this Mr. Rankawat, did not pay any heed, should no apologetic signs and wanted to change the topic. However, after a lengthy argument he accepted his mistake and advised that I can complaint to anyone I like but it will make no difference as its not possible to catch hold of a person in your organization with these details. What I want to point out here is the conduct of your insensitive and untrained customer care executives, who are highly arrogant and short of communication skills. If you are not aware of any policy, you may always take time to get back to the customer with correct and accurate details rather than getting into an argument. Hope you people take cognizance of this. 1. Md Akbar Badshah (Employee code - 75758. 2. Mr. Rakesh Rankawat (Employee code - 61734 Not sure these details are correct but the same maybe verified from your records as to whom my query was assigned for resolution. ​

I bought Oneplus One phone from flipkart at Rs.21, 999.I was getting next day delivery from Amazon, but since I was a regular customer of Flipkart, I bought from Flipkart, even when they were showing 1 week delivery. When I received my product, it didn't have a charging adaptor. When I complained, they told that it is not coming from Product Company itself. How come Amazon is giving then. Same day my friend ordered, she got the phone next day, with Adaptor.I won't buy from Flipkart anymore!!

Hi,

I made the below purchase of Lenovo S8 tablet (OD[protected] as the image attached with this mesaage on jun 18, 2015 and the device was delivered to me on jun 22, 2015.

It was defective with a camera issue reporting "camera error" message whenever i tried opening the camera.

I contacted the customer care team and made my query and they gave me the troubeshooting step like 'hard reset'. I tried it but still then i was not able to access the camera in the device.

I made three return requests but all were cancelled and the defective device is still with me.

I've been continuously calling flipkart customer care[protected] for more than 5 days and still then i am not able to return the device.

I have attached images of my order, delivery of the device and the three return requests i made herewith this message.

It is very hectic to keep the defective device with me and i am still not able to return it.

Regards,
karthik.

Order number:OD[protected] It was showing that "Your item has been packed" and delivery date is 1/07/2015. I submitted the complaint regarding the same that product is still not delivered with incident no:[protected]. Now I received mail that product is not available with seller your order has been cancelled. I am shopping with flipkart from long time.Cdan you please resolve this issue and deliver me the same product with same price tag.

I have raised the complaints two times. and i have spoken n number of times with the customer care representatives regarding the device replament. But with in 15 days they are telling it's exceeded the 1 month of duration. But i am having the invoice bill[protected]. For replacing the device to whom i should contact or complaint. My order id : OD[protected] Contact : [protected]

I had bought Moto G phone from your website on 15 December 2014. Now I got an issue with its battery . It is not charging and showing as 0%. I am having warranty on my product. kindly let me know what to do. Order details Order ID: OD[protected] Item) Seller: WS Retail Order Date: 15 December, 2014 11:45 PM

I had ordered MI4 mobile for my wife as a present however her parents also purchased the same mobile for her. I asked Flipkart to accept the return as I had not opened the box yet, however even after repeated requests they are not accepting it. They are saying unless there are any defects they won't accept the return.

Purchased a Mp3 player (Sigma tow Zebronics) delivered to me at 01.07.15 ... The Problem is..its Chareged but it can't be switch on by the power switch. Its only display the LCD when USB conected with the computer ... So, I want to replace it soon ...its very urgent ...!!!

Hello Flipcart, I received below mentioned handset on 25th June & immediately from next day speaker stopped working. Your call center taken return request but unfortunately you have started system generated appointments which are not at all suitable with customer so your un professional technical executive resolved my returned request without even calling.(Forget about troubleshooting & fixing my issue) I called up again on 30th June 2015 & explained same thing to your executive but your unprofessional executive answered me rudely.(Check your recording & keep that ready which may required in Consumer court). After continuous follow up I received call on 1st July 2015 at 1.30 pm & your technical executive asked to perform troubleshooting steps & after performing that handsets mike & speaker both stopped functioning. Moreover handset started heating like heater. If I am making, call receiver cant listen to me & I cant listen to him either. So again I called up on 1st July 2015 around 2.55pm & your executive set up another call with your technical team. Lady from your technical team did called up at 7.00 pm on 1st July & was just enjoying by looking at the customers that how I am suffering. She asked my wife to install smart check app & she vanished. Unfortunately my wife was unable to install that app as setting needs to be changed. here your technical team should have shown willingness & professionalism to help install the app which is missing? Now its been 6 days my speaker & mike not working & you people are just enjoying the customers pains. You have given me defective handset. Are Flip cart really serious in replacing my handset?? Is flip cart really want to give professional customer service which customer deserves? Is flip cart flying in the air as you have large hold in Indian market? If that is so be ready to come down on the earth.Let this message go to Sachin Bansal If you are not replacing my handset as per your 30 days replacement policy by today EOD then I would be going to Consumer court. I will launch mental harassments & unprofessional service case on Flipcart I am not threatening I mean it. Definitely my review about this pathetic unprofessional rude service will go in social media including your websites also. Regards, Vishal Tope, Cell#[protected] [protected] Forwarded message[protected] From: Flipkart.com Date: Wed, Jul 1, 2015 at 2:58 PM Subject: Return request received for Items in your Flipkart Order - OD[protected] To: tope.[protected]@gmail.com Flipkart.com ORIGINAL PRODUCTS CASH ON DELIVERY FREE & EASY RETURNS 100% BUYER PROTECTION Hi Vishal, Greetings from Flipkart.com! We would like to inform you that we have received your return request for the following items in the Order OD[protected] . We are processing your return request and will revert by Thursday, 02 Jul'15 with final approval status. ITEM QTY RETURN ID Seller: WS Retail Lenovo A6000 Plus 1 22986140 We apologize for any inconvenience caused to you. What Next? We are processing your return request and will revert by Thursday, 02 Jul'15 with final approval status. Any Questions? Please get in touch with our 24x7 Customer Care team. Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection

I have purchased a moto e2 4g mobile on[protected].
Rite from day1 i got issues with that.
Initially it started with low voice (Not audible at other end) and later it started getting struck and i had to restart it to work properly and now it is not even responding for the touch.

Order no: od[protected]

Before approaching flip kart i called motorola customercare and explained the same, but they suggested to replace as it is a defective one.
When i called flip kart customer care i received a hope less service.
They ask me to install a software without which they wont be going forward to help me.
But when the mobile is not responding to the touch how can i install an application.
That was an irresponsible service i ever faced. I was even ready to shoot a video and send to flipkart to show the mobile response to prove my compliant.Still they were reluctant to serve me.

After a couple of bad experiences with customer care, one customer care executive has arranged for a replacement.
However i am not at all happy with the service i received in this regard.
I have purchase quite few mobiles from flipkart and many other things but i never came back with even a single compliant and now or the first time when i approached flipkart team, i got a very negligent response.
And coming to mobile problem, my calls to customer care easily proves that its a defective one.
So finally i have decided not to continue with that neither i am interested in replacement which is offered to me after experiencing a series of embarrassing situations.
Also i have put screen guard and pouch for the same which any way i have to loose and get a new ones.
I have purchased many things and till then everything was smooth and all these issues came out when i approached flipkart team with a problem.
So though i have been a regular buyer from flipkart, now all that confidence is completely filled with insecurity of being unattended in case of any issues.
Also i even feel that not only i received a defective piece this time but even the same can happen even after getting a replacement.

So, now i am not expecting any replacement or anything but i just want refund for the mobile.
Attached the invoice copy.

I brought a charger of Samsung worth Rs. 540 ( OD[protected] with tracking number FMPP[protected]), twenty five days back through online. But after using 5-6 days it was not able to charge my handset properly. Now It is completely damaged... This type of service which was provided by your company can not be acceptable by anyone. I am your old customer but in spite of all that, such type of incident happened with me which is not good. I am not happy with the service provided by you. If possible, kindly forward a charger of any company but must be in working condition or original... Otherwise from the next time I will never ever purchase anything from your website... If possible please help me out there with the same

With reference to the above order number, we were informed by you that you tried to contact us to confirm our order. But we are very sorry to inform you that nobody has yet contacted us in the Given contact number ([protected]). kindly check this, what exactly happened to our order . we are request you to do the needful that the above order reaches...to us at earliest and we are reconfirming the above order kindly faithfully Shivadasan,

Hi Sir/ Madam, I had received the Mi 4i from flipkart on 15th June 2015 having order number OD[protected]. I have noticed the front camera not working properly and browsing problem and not getting connected to the google play store on 28th June 2015. I had requested for the replacement of the phone on the same day. But they are cancelling the request again and again without giving any reason. I have requested for 4-5 times till now, but the result is the same. Kindly help in this and help me to get my phone replaced. Thanking you, Regards, Dr. Sunil S. Gidamudi

i ordered a phone Moto X (2gen) on 23rd june it was supposed to reach by 3rd july.i tracked it until 30 th june but it was not shipped i called the customer care but thy said it is on hold even aftr conformation on phone .evn aftr 2 days when i track the order it says will b shipped aftr 4 july and reach on or b4 3 july.when i call them thy say sorry technical error will ship by 4th july and reach dnt knw when such an unprofessional behaviour wasnt expected from flipkart.i[censored] kp sales know how to manage them