Flipkart Complaints & Reviews

Poduct : Eureka forbes aquasure water purifier Product cost:10000 Delivery date : 30 may 2015 Order id : OD[protected] mobile no.[protected] email : susheel.[protected]@gmail.com toll no :[protected] Complaint : i have bought Eureka forbes aquasure water purifier product from flip kart on may around 27 may 2015 in 10000 rs . as normally written in specification and terms, installation is done in 3 business days, so i have waited 3 days then have made a call in customer service for the installation which was pending and representative has confirmed me for next 24 hours and again i waited few more days, then after i am continiously follow up with customer care and all the representative is saying the same repetitive dialogue for the resolution like - Sir we are very sorry for inconveience and your installtion would be done in next 24 hours . - other one is saying Sir we are extremly sorry and understand your problem and now please wait for today only, we have sent mail in higher priority. - someone is saying we are giving you updated complint no .s these are the similar comments i was getting last 25 days now and i have remember the name of all customer care person which belongs to the technical installation department which are providing me worst response . i am preety sure on training they have got training for similar dialogues, and they always saying like you can not talk my superior and even we cant take your refund request whether they can not provide the services after 25 days. my installation is still pending and now i am unable to talk any responsible person who can sort out my problem since they are not transferring my call to superior or managers but yes they all the appreciating my passions level. some of the team memebername who has given the worst response and commitments are ; marry, shradha, musheed, vaqar(TL), victor(TL), and some of others who has given me fake resonse, i have talk with everyone twice and thrice alternatively. i have made alomst 100 calls in last 25 days and almost 1000 rs i spent which is more then the discount i got from flipkart . these are services never turn anyone to buy a single pin from flip kart . Resolution : Still i have bit passions as i have no option instead of installation, so i am still requesting please do my installation or refund my money back . now its 25 days over and after 30 days if after unpacking i got any issue with my product so the company will not consider it for exchange even. still looking for the some satisfatory feedback and response. Thanks susheel verma

Bought a TP LINK 3G ROUTER from FLIPKART on[protected] which had a warranty of 3 years.Now this device has a problem (unable to connect internet modem).Flipkart told me it's not possible for servicing from RAIPUR but TP-LINK has a authorized dealers in RAIPUR.

GOT DELIVERY on 30May2015 & Its been 25 days, I ended up calling 34 different customer care executives (including senior members) lost my 28hrs talking & got FAKE info eveytime. See the commitments below: Month: Hours 11 June: 48 hrs 14: 48 16: 48 18: 24 19: 4 (Mr.Ashok Soni) 20: 24 (Mr.Yusuf Malik) 21: 24 (Mr.Abhishek Kumar) 22: 24 (Mr.Aslam)

My Details: Order no. OD[protected] Email: [protected]@gmail.com Tel: [protected] (Product Whirlpool Refrigerator) Flipkart cancelled my order number of times and it sent me an email that I am a reseller. I suggest come to my home and check Why I need a refrigerator. Customer services executive are sorry for this. How Do i complain in Cusumer court.

I purchased a redmi 2 mobile 2 months back and 4 days before it became dead. I gave to customer care, but they said, first it was voltage problem and than board problem, board was vet and hence, replace the board but no warrenty. You have to invest rs. 4500 again. Surprised and online purchase leads this problem everybody is telling, now it is true. Because they did not have service center in my palace madurai and i travelled 230 km to coimbatore for service. It took rs. 800 cost. Hope i need to rectify the problem in free of cost otherwise meaning less to purchase in online, because if i purchase in local shop, i have a time to discuss with them, now very trouble to me. Please solve my issue.

They service center does not provide any job sheet or documents to me. Very bad

See the conversation i did with xiaomi person. They also repeat the same.

"mohit maheshwari
Thank you for contacting mi. My name is mohit and i will be your solution expert for the day. How may i assist you?
Me
Ho
Me
I have purchase a redmi 2 mobile using flipkart 2 months back. 4 days back it become dead condition. I thought charges problem. But after putting a long time no use. I am in madurai. But the near service center is at coimbatore (220km) . I travelled on 20 - 06 - 15 saturday and reached their vinayaga agency, (Ref: senthil) . Complete address

Vinayaka communication
445a, krs towers, behind syndicate bank, 7th street extension, gandhipuram, coimbatore - 641012 x
Hours of operation: monday to saturday, 10:00 - 18:00
Service center phone number: tel no:[protected], mob no:[protected]

I gave to service it. They said wait an hour. I did. After that they called me and informed there was a voltage problem and hence it took another 2 hours. Ok i went back to my relation home and after 2 hours i reached there, shop was closed. I returned to my home towndown (Madurai) . On monday afternoon they called me and inform your board was vet and hence reached dead condition, you have to change the board it took cost rs. 4500. I am so surprised, there is no chance for that.

I simply request them to give back it to my cousin. They did. Please explain me what can i do further. I believe flipkart will do a favor reply. Because my mind could not accept another 4500 for this phone (2 months old) .
Me
Please guide me
Vikalp saxena
Thank you for contacting mi. My name is vikalp. I will be your solution expert for the day. How may i help you?
Me
See my problem
Me
I have purchase a redmi 2 mobile using flipkart 2 months back. 4 days back it become dead condition. I thought charges problem. But after putting a long time no use. I am in madurai. But the near service center is at coimbatore (220km) . I travelled on 20 - 06 - 15 saturday and reached their vinayaga agency, (Ref: senthil) . Complete address

Vinayaka communication
445a, krs towers, behind syndicate bank, 7th street extension, gandhipuram, coimbatore - 641012 x
Hours of operation: monday to saturday, 10:00 - 18:00
Service center phone number: tel no:[protected], mob no:[protected]

I gave to service it. They said wait an hour. I did. After that they called me and informed there was a voltage problem and hence it took another 2 hours. Ok i went back to my relation home and after 2 hours i reached there, shop was closed. I returned to my home towndown (Madurai) . On monday afternoon they called me and inform your board was vet and hence reached dead condition, you have to change the board it took cost rs. 4500. I am so surprised, there is no chance for that.

I simply request them to give back it to my cousin. They did. Please explain me what can i do further. I believe flipkart will do a favor reply. Because my mind could not accept another 4500 for this phone (2 months old) .
Me
What can i do next
Me
Hi
Me
R u there
Vikalp saxena
I apologize for the inconvenience caused to you.
Vikalp saxena
I will surely provide you the details may i please know your good name and from where do you belong?
Me
[protected]@gmail.com
Me
Jawaharlal from tamilnadu, madurai, india
Vikalp saxena
Thank you so much for the details mr. Jawaharlal.
Me
Ok shall i wait
Vikalp saxena
Did you visit any other service center also?
Me
No
Me
Purchased only 2 months back
Me
And first problem
Me
Near me no service center
Me
To move from my place it took at least rs. 800
Me
Difficult
Me
Hi
Vikalp saxena
Sir as service center diagnose the issue they are the engineer overthere may be there is some issue which is major so would request you to please co ordinate with them they will repair your mobile and any kind of water damage and hardware damage is not coming under warranty.
Me
I clear my site no water damage
Me
But what is the meaning
Me
You are requested to invest rs. 4500 one more time
Me
Why do not you please give any return
Me
About the service
Me
I requested them but refused
Me
Initially they said voltage problem, then said water problem and replace the board
Vikalp saxena
Mr jawaharlal would request you to please co ordinate with service center or if your are not satisfied you can visit our other service center please follow below link of service center available in india
Http: / / www. Mi.com / in / service / repair
Me
So you ask to me go here and there
Me
For solution
Me
What type of co ordinate i have to provide to service center
Me
Simply invest once again
Me
Aready invested rs. 7000 for this product
Vikalp saxena
Would request you to please submit your device they will surely repair your device.
Me
No they simply saying invest rs. 4500 for board again
Vikalp saxena
Sir as there if liquid damage which is not coming under warranty and mother board which is very main part of device and sensitive also would request you to please coordinate.
Me
Better shall i back that device to xiomi company
Me
And inform i am not satisfied
Me
Or shall i return to flipkart
Me
Because infocus2 same configuration is available for rs. 5000
Me
But it will hurt me
Me
Make me to do something against xiomi
Me
Because my family has 4 mobile now
Me
Hi
Me
Hello
Me
R u there
Me
Can u get a service copy from the agency to me"

Now provide me a solution, because i purchased from flipkart only

Thanks
N. K. Jawaharlal
[protected]
[protected]@gmail.com

orderd a "KolorEdge Flip Cover for Redmi 1S" order_id=OD[protected] on 6th Oct` 2014. On 11th Oct 2014 Flipkart Delivery boy contacted me at my address and handed over the box. money was paid and when i opened the box ( in front of the boy) surprisingly it was e=an empty box . the delivery boy simply vanished acting on mobile of contacting the company about the box. And I was standing looted in broad day light When contacted Flipkart firstly they refused to take resposibilty and said the shipment is cancelled by the buyer but when provided the proof of the above incident they agreed to resolve the problem by 19th Oct 2014. but no result again when contacted they said to resolve it by 21 Oct 2014 again no result. Since then i am continuously requesting the company to resolve the issue but they are least bothered

Hi, Yesterday I got a message from Ekart logistics that "the package will be delivered by 7pm". As the replacement of package is at my home address, I took a leave from office for this. But nobody delivered the package. Today again I got a message that "The package will be delivered by 7pm", and this time I also got the details of the delivery boy. I called him and asked about delivery timings on which he confirmed it would be done by 4pm. I requested him to deliver the package between 6pm - 7pm as I am in office right now but he said it would not be possible. I called the 24x7 customer care and they also said it would not be possible. I am NOT satisfied with this because I took a leave from office especially for this, you didn't deliver and I can not take leave again the next day. Also while raising the exchange request, I did call you up and requested for the same time for delivery. Even then this is not taken into consideration. If exchange did not happen today, I do not want to repeat the cycle of raising a new request which will take 3-4 more days. I request you to please make the delivery between 6pm-7pm Thanks, Varun Nohri

24th may onwards (piece received), wifi connectivity issue, black display with incoming calls, mic not working-only loudspeaker works, network failure issue (even 1 sim is not detected), etc. i would request another handset or my money back ASAP.

Dear Concern I have ordered the handset as per bill attached for MI handset it was dead after using of one month. i have sent the same to authorized service center at Chandigarh but they have reported that it was wet and there was a liquid damage which is not possible at all. I have paid the huge amount for this kindly help in getting my handset repaired or replaced ASAP. Regards Randhir [protected] Retail Invoice/Bill Invoice No : # BLR_WFLD[protected] Sold By : WS Retail Services Pvt. Ltd., Warehouse Address: NO. 42/1 & 43, KACHERAKANAHALLI VILLAGE, , JADIGENAHALLI HOBLI, HOSKOTE TALUK, Bangalore, Karnataka, India - 560067 Order ID: OD[protected] Billing Address Shipping Address Ranadhir kumar Ranadhir kumar Order Date:[protected] Satnampura, Phagwara, Punjab, Satnampura, Phagwara, Punjab, *Keep this invoice and Invoice Date:[protected] India, . India, . manufacturer box for Hoshiarpur 144401 Punjab Hoshiarpur 144401 Punjab warranty purposes. VAT/TIN: [protected] Phone: [protected] Phone: [protected] Service tax #: AAACW8725FSD001 Product Title Qty Price Tax(%) Tax Total Handsets Redmi 2 1 6634.12 5.50% 364.88 6999.00 FSN: CST 1. [IMEI/Serial No: [protected] ] MOBE56FTBEVG9MKS WID: VI25857 Total 1 6634.12 364.88 6999.00 Grand Total

Hello I have placed an order on your website on 18 June 2015 Shipment Tracking ID: WSRP[protected] and opted for one day delivery option nad for the same I got a message that I will b ereceiving my order by 19 june 2015. And on 19 in the afternoon i got a message that Mr uma shankar will be delivering my product and his phone no is shared. And when i contacted him on his phone no then he says that he will deliver this product by 7 pm as I have given the office address which is a govt department (Room no 129 opposite to Syndicate bank ground floor Delhi Secreriat, Near ITO 110002) and is get closed by 6 pm. so i requested him to deliver this product by 6 if possible. And meanwhile i also called on customer care to deliver product early and they have genaerated a request to deliver that product by 7 pm. And after that phone no of Mr Uma shankar is appearing switched off and i contacted customer care several times. First they suggested me to wait by 7 pm and therafter they suggested by 9 pm. But neither i receive my product and nor any message and i keep waiting for long 3 hours. And at 9:12 pm i got a message that my product will not be delivered today. And for the same i called again on customer care around 10;30 pm and had words with Mr Abhisekh (Senior person available at that time) and he says that they are facing technical issues so they are not able to view the details so cannnot help me and suggested me to call after na hour. And when i again called around 11:30 then also they also donot receive any satisfactory response and they disconnected my phone. If you are not able to delver the product oin one day they why you have provided that option on webite and why are you charging extra charges for that and torturing the customer to wait even when he is trying regularly to be in contact with you. If this is the service you are providing then soory to say that neither i want to purchase anything from your website and nor suggest this website to my friends or colleagues

I have been in contact with you for weeks and have been promised numerous times it would be resolved. To explain for the 27th time, I am an American living in California with the email [protected]@gmail.com - I have never been to India or heard of flipkart. One day I received an email thanking me for signing up. It was addressed to a man I did not know. Shortly after I started receiving countless emails confirming my orders, etc. Obviously I was concerned that someone was using my personal information so I contacted customer service. They said they contacted this 'Govind' guy and Govind promised to not use my information. Shortly after I continued to receive order confirmations, shipments, offers, sales, returns.. So clearly it was not fixed. I contacted customer service again. They said they would deactivate the account. They did not. I kept getting multiple emails. I contacted them AGAIN (this is actually probably the 9-10 time I've asked for help at this point) and they told me to 'stop logging in to the account as this will re-activate' -- this made me furious as I had told them over and over that IT IS NOT ME LOGGING IN IT IS A FRAUD! No help. More emails. I contacted customer service again. They tell me they will deactivate again. They do not. I contact again. They ask me why I'm not answering my Indian number that I input when I originally signed up? FURIOUS. Again, ALL THE INFORMATION YOU HAVE IS FROM SOMEONE IN INDIA USING MY PERSONAL EMAIL! Therefore you won't get me on his phone, you can't ask me to log in.. I am so sick of having to re-explain myself!! I need to have a manager or supervisor contact me immediately to fix this problem or I will seek out legal action. Someone is using my personal email and your company is not doing anything to help me. My email is [protected]@gmail.com. I'm in USA not India. My name is teri not Govind and cannot be reached on Govinds mobile. Teri

I DON'T KNOW IF THESE ARE AT ALL GOING TO SHOW THIS REVIEW...BUT I WOULD LIKE TO TELL YOU ALL THAT NEVER EVER BUY ANY ELECTRONIC GADGET FROM THESE RASCALS...THEY WILL SOON CELEBRATE BIG DAY AND BIG CHEATING DAY SOON...THEY WILL PUSHSELL SECOND HAND PRODUCTS AND IF YOU REQUEST REPLACEMENT, THEY WILL CITE TECHNICAL FAULT TO DENY REPLACEMENT AND A FROM THE SPECIALLY DESIGNED CHEATING CELL OF CHEATKART WILL CALL YOU TO SAY-REQUEST YOUR KIND UNDERSTANDING AND WILL THEN START TO THOROUGHLY ABUSE YOU...SO UNDERSTAND BEFOREHAND, FLIPKART=CHEATKART.

Sir, I have puchesed Asus zenfone 2 2gb ram on 16th June. It works for a week only. From 22nd June its not getting switch off due to low battery. When I charge the mobile it continuesly charging but not getting switch on. Its indicates as low battery. And it have 12 months warrenty what can I do now ?

I've ordered an ear ring for my girlfriend and filled her college address and gave my mobile number( She didn't have personal number) . When the delivery boy contacted told him to deliver the product in the college front office in college timing, so that she can collect it from there. But always the delivery boy c contacted me only after 4 pm and due to his irresponsible attitude. Do needfull My Contact details [protected] [protected]@gmail.com order id: [protected]

Sir, i purchased a lenovo A6000plus mobile on June 16 from Flipkart.com and I paid Rs 7499 through netbanking. ( Order No. OD[protected].) After the purchase I got the message that the flipkart dispatched the product on or before 22 on this month. After 3 days I got another message that there shipment invoice have some technical problem so the product was returned and new one will be delivered on 25th. Still today I am waiting for that. Today morning I got another mobile message that "according to your request your purchase order was cancelled"…. Sir, really i did't give the cancellation request. Without my permission company cancelled the product purchase order... same day i purchased the flipcover for the purticular mobile from Amazone..(Order Id[protected]with Rs 409, they delivered properly. Now that amount and product (flip cover) is waste... flipkart wasted my time & money and cheated me. I want the compensation... please make the necessary steps for that...by Alby Anto

I hav Ordered hair straightener in flipkart and money has been deducted in sbi net banking and order wasnot comfirmed.so again i paid through indian bank net banking.again money was deducted but order was not confirmed. Pl tell me wen will the amount be refunded.pl help me.amount rs.999 ...two times was deduced.on22.6.2015

Dear Sir/Madam Today from my flipkart account i had made a transection for shopping but unfortunately my transection failed thereafter i found that the amount of Rs 829/ has beed debited from my account with ref no –[protected] from corporation bank. you are requested to return the above said amount as soon as possible. With Regards Sanjeet Kumar Thakur Mobile [protected]

i ordered a mobile cover I received on 13.06.2015, which was not of good quality.i tried the option of return on 17.06.2015, .but surprisingly return option could not be clicked, so I clicked on replacement and also ordered another cover of different company for replacement. I received the courier yesterday in which flipkart delivered the same quality cover and also asked me to pay in full for replacement.i refused to pay and I told them that I will pay only the difference amount since this is a replacement. I tried to call the customer care but surprisingly they did not understand anything and told me that I cannot return the cover.i again received a call today and I explained to them the concern and told them not to disturb me again and send me a mail for the status of my complaint. I just received an SMS from them now that my complaint has been cancelled.

I initiated purchase of Redmi Note on 16th June 2015, I redeemed Rs.6000/- through Gift voucher and paid balance amount of Rs. 3, 999/- through credit card and the transaction was unsuccessful. Totally i have made 4 transactions, out of which two transactions I paid from my account and rest of the two payments made through my friends A/c. References is below: 1. Transaction made through my Credit card and the reference number is. 75503725168006206037021 (Amount Rs.3, 999/-) 2. Transaction made through net banking and the reference number is[protected]Amount Rs.3, 999/-) 3. Transaction made through my friends net banking and the reference number is[protected]Amount Rs.3, 999/-) 4. Transaction made through my friends account and the Card number ends with 5088- HDFC Card (Amount Rs.3, 999/-) Today i tried to purchase other item, once again the same error occurs. Amt debited to my account and got the below mentioned error message. Kindly fix the issue immediately. Amount Lying with Flipkart: 4 Unsuccessful transactions (3999*4) 15996 Gift Card 6000 Totally Rs.21996/- my money lying with Flipkart. I am waiting for the refund for more than 7 days

I bought a mobile from Flipkart (Motorola G 2nd Gen) on exchange of my mobile. They gave me a mobile, where there are lot of problems with that i.e., Speaker Issue, Battery Back up. I initiated return on 11th day from delivery date. The customer support guy said that "sir, we will say a procedure and follow that, your problems will get rectified. If your problem is not recitified, we will consider the returns" (Over telephonic conversation). But, the problem was not rectified and then I called them back after a week. They said the same thing and made to cross the 30 days period(for returns). After that they said me to go to Motorola Service Center, we are not responsible for those issues. I was having a good opinion on Flipkart. But, after this incident I felt very bad. Is this the way they deal with customers? Now, I am not interested to place order with them. I can't even trust them.