Flipkart Complaints & Reviews

Details of my order Order No.: OD[protected] Moto G Order placed on: OD[protected] Nov 2014, 10 :46 pm I have placed am order for moto G on 12 nov 2014 and was told that it would be delivered on 17 nov 2014. I have not received my consignment. I have done the full payment for the product. When I contacted the customer care they could not give me a definite explanation and compensation. All they could tell me is that they are sorry. I would like to register a complaint of fraud against flipkart.com. Anuj kumar singh

Sir, I purchased Kenstar Super Shiney Steam Iron from flipkart on 15 Nov 14 vide OD No[protected] for Rs 649/- and item delivered to me on 18 Nov 14 which is in a damaged (broken) condition. My address is as under:- Sub (Clk) Manoj G Qtr No 189/4, Near Gate No 1, Army Area Shikargarh, Jodhpur, Rajasthan, India Jodhpur - 342001 Mob : [protected]

got a problem in microwave oven, called ur customer care 5 times, no proper replies and no technicians visited us...only our phone balance got wasted...saying unwanted reasons for tech visit...either replace the oven or we will take the cash back option.. fed up with ur electronic services

I am repeating this twice that please stop giving your consigment to one of the slowest courier i.e. Delhivery Courier. Flipkart is known for its fast delivery but nowadays delay in delivery is common in flipkart which is been handled by Delhivery courier. Still my products has not been delivered to me it was been ordered on 04 nov 2014 today is 18 nov 2014 and the expected date was 15 nov 2014 i am gonna never order my any product from flipkart even i will have to pay some extra but no flipkart order no OD[protected] & OD[protected]

I got parcel today but its damaged full of mud and it seems like some one wore and give. shirt hand looks like folded . Iam from kerala kasaragod 671121 . Ii got parcel from mangalore karanata its too far from my place . I dont know how to return now . You guys cheating customer like this wtf . Tell me wat should i do now

I've been booked nokia mobile(Lumia 1020) on Monday, OCT 6th 2014. The order has been cancelled and the money wasn't credited till date(18/11/2014). The ordered no was:OD[protected]. Complaint ID:[protected] Mail id: [protected]@gmail.com

I had bought 3 pieces of mi power bank. But i have received only 2 pieces. This is very unbearable situation. Its been about one month to go. But still i have not received my one pending piece of power bank. I already have requested for it before. But your service is very poor. I am really very disappointed from your service. I didn't expected this from flipkart. I want my pending power bank. I already have paid for 3 power banks. Hope this time my request must be considered. I have proof of it as a video.

i was booked a samsung mobile on 5th nov 2014 have a cost of 3050 through net banking. Amount was deduct from my SBI account and immediately in my computer screen a message display that ''order not placed and deduct money will be refund in your account within 6 to 7 working days'' . This amount till not credited in my account. please look into the matter. Complain No. 141113/064248 Mail ID. vijay.[protected]@eugia.co.in

I have purchased one MMX353G USB MODEM from your company. Details of modem are : MICROMAX MMX 353G USB MODEM, S/N: V[protected], IMEI NO. [protected]. IT IS NOT FUNCTIONING. I AM VERY MUCH ANOYED. PLEASE REPLACE MY MODEM WITH NEW ONE. HOPE YOUR RENOUNED ORGANIZATION LIKE FLIPKART WILL TAKE PROMPT ACTION . REGARDS, GOURANGA HAZRA

I ordered a basic model mobile phone from Flipkart a while ago. When it was delivered I was shocked to see the speaker not working in the phone. I did not expect such a product with no quality from Flipkart which is one of the reputed E commerce web sites in India. It is their responsibility to ensure the good that the sell have good quality. My overall shopping experience with them was awful.

i have bought a webcam from flikart on 16 October, 2014 9:54 AM but a mistrke the webcam driver cd is not in the box for that i have replace the webcam but in the replacement webcam box no driver cd for that my webcam is not running and i can't use or intall the webcam please give me the dvd or cashback me Rs. 1450 please slove my problem as soon as possible

I was told that the money will be refunded within 5-6 days whereas it has been a month these people are not refunding my money. I gave my dad's account number so the refund was not successful. Then I was asked to send a picture of my pan card as a proof. And they assured me that the problem will be resolved now. I did the same. But now it has been more than a month my money has not been transferred in my band account amd nor in my flipkart wallet. I am boycotting from this shopping store. It's disgusting how you fool your customers. Nonsense.

I purchased a Micromax canvas nitro from flipkart on the big billion day(Order Number-OD[protected]. And within a month it stopped working.It is neither getting charged or switched on. Could not contact the customer care number as I did not have any spare phone to raise the complaint. Now flipkart is not registering the complaint as it is just 4 days over a month. Would like you to take immediate action on it and get this resolved.

Good Day I had ordered a Godrej refrigratior from the Flipkart online shopping portal with order reference no. OD[protected]. The said product was delivered to me on 02nd Nov 2014, with a promise that the service engineer would visit us within 48 hrs to initalise the product and stamp on the warranty certificate. Despite multiple communication with Flipkart, which I have on record, the issue has not been resolved till date - i.e. 16th Nov. The only thing I get back from Flipkart customer care is that the problem would be resolved in 24 hours, but nothing. Now, I'm in a situation where the product is lying at my place, however, cannot be put into use as the product technician is not showing up, due to lack of follow up by flipkart. My request for refund has been met with deaf ears I earnestly request you to please assist me in getting the product refund.

I have ordered a moto g 2nd gen mobile through flipkart through the order id OD[protected] through ws retailer on october 1st, 2014. Its mentiones that if i pay through debit card they 'll give me 5% cashback and i did it accordingly. They told that they will give 650 rs in to my account by november 15th. But there is no reply yet... Please look in to it.

Hi All, Order ID: OD[protected] I hope most of you are aware of the most fraudulent e-commerce service of India, one and only Flipkart. This is not new to the customers like us, as you must have heard of the bakwas flipkart service and cheating. I am writing this mail in public interest, so that at least some of you will be cautious when you need to buy from flipkart. For viewers understanding, let me describe my issue again. On 8th of October. I had placed an order for Moto G second Generation worth Rs:12999, and the expected date of delivery was 18th of October. Well, I was notified by mails and SMS that product is been dispatched, and I was eagerly waiting for the day. But I had not got any delivery from flipkart even after 18th. I called up customer care in frustration and asked for the status.. one lady spoke to me, and said it has been returned by me. I got surprised, then I made myself to come out of that shock and asked her for the details. She argued with me that for sure it was rejected by you, then i replied back how come I can receive the product and return without having any call from executive, and I asked for a proof for the visiting of their executive to my place, she has no proof for that. After arguing with her for sometime, she agreed that it is a mistake from their side and started asking sorries . I shouted on her for that, and asked for the compensation and she agreed to refund 10% as token of apologies. Till here it went like this.. now the actual drama begins.. She said refund will take 1week time. I waited for 1 week, . I didn't get refund. .. called up customer care.. and i was asked to wait for 2 more days. Again.. my turn started.. kept on calling them. but the answer was same, "Concerned team is looking into your issue"., for my understanding they would have taken 1 day to read one line of my complaint. But still ok, I said take actions to get the refund in a day or two. again they committed on the confirmation date as 1st of Nov. Again my waiting turn has started., but refund didn't happen on the said date. Again called them up, and spoke to one of the nice guys from Flipkart (must me a manager). He said refund will happen with in 90 mins. But I was very much impressed by his way of handling the customers and degrading themselves.. he agreed that they are the worst providers in India, if you are not satisfied you can go for any other ecommerce site.. that was the answer from Mr.Lohit Kumar, which I never heard from any customer care people of any service provider. I said. I am not bothered about your business. I want the refund to happen by endof the day. he said it wont take much time than 90mins. Cool.. again it didn't happen.. again called up flipkart. and the new random date given was 03rd of Nov. Fed up of their replies and same useless answers.. and now the date is 06th of Nov. Could you guess what happened now.. u must be thinking I would have got the refund..?? No I didn't get it. Imagine how helpless I was, I had to request them to giveback my own money..:( Now the new random date is 13th Nov.. So you thinking I have got the refund on 13th.. No friends.. those cheaters again showed their back.. Refund was not done.. Now the new date is 16th of Nov.. Still I am not sure about it.. but I had got a message about it on 17th Nov, that credit is done.. Thank god. Now could anyone tell me.. what kind of compensation I can ask now.. they cheated me by giving false commitments and rude answers, it took more than 1month for the refund to happen. By considering my experience with great flipkart.. do you dare to raise an order??? I would like to request you not to consider flipkart for any kind of purchases.. their products are not genuine ..specially laptops and mobiles.. they are delivering faulty products. Guys don't waste your money and time .. Now requesting consumer complaints team to do justice for the time i have spent with flipkart people.. Regards, A Flipkart Victim..

Hello i have purchased a moto g 2nd generation on 22 october and moto g 16gb ist. and now is is not working as a new works. i gets hanged and if a video is running and then we receives call it dont stops video player so we are unable to talk on phone . its really slow in processing. and the charger is also not working . Kindly look toward this immidately

Order Id : OD[protected] Invoice Date :[protected], 11:27 am Rain coat (Duck back Solid Men's Raincoat DB-RS-BL XXL / RIDER Rain SUIT (BLUE-XXL) -2 Nos purchased @ Rs.2200/-. The items were delivered on 17/11/2014 @ 1.24 PM but the size of one Rain coat is XL ( Cover marked as XXL). This may please be changed with correct size.

Order no- OD[protected] I bought this product on 3rd nov 2014 and got delivered on 6th nov but soon after delivering of this product i realized it was worthy product so i requested for refund of money and return request but they have simply rejected my request even after calling thrice customer care they say its against their return policy they can only replace the product if its faulty they can't return it. But on their website they have written about hassle free return policy but in reality they are not returning any product once you have paid the money the liability of flipkart is over.What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

I have purchased Micromax 32" LED television from flipkart which was shipped in 20th October, and I was informed that the installation of the same will take place within 3 working days. Today is 16th November. I have taken more then 100 follow ups with the flipkart and micromax customer support service... And I am still told that they are working on it. Its been really frustrating for me. I am planning to lodge a complaint in consumer court against both flipkart and micromax.