Flipkart Complaints & Reviews

I placed order OD[protected] on 10th Oct' 14. They took 15 days to deliver the product and finally I got delivery on 25th Oct '14. I was already regretting my decision to order online. To my surprise what I got was not what I ordered. Product delivered was of a different brand and of inferior quality. On 25th Oct '14, I requested for a replacement on their website. However their back office later came to know that the product is not available at all however they did not bother to inform me. I called customer on 29th Oct '14, they apologised for the delay and wrong product and promised a replacement by 31st Oct '14. Finally when I did not get any replacement till 4th Oct 14, I again called customer care. Now they again they told me that product is not available and also that I can't get a refund as I have exceeded number of days allowed for refund. This is clearly fraud. Basically they wasted my time and in the end rob me of my money. I wish I can give them a fitting reply for their fraud. I have decided not to shop with them in future.

i have been purchased MOTO G from your site in the month of march. on that time 10% cash back offer was running use of axis bank ATM. please find detail:- Order Id:-OD[protected] date:-12/3/2014 Billing Address:- Preeti Arora 47, MM Road Rani jhanshi Marg Jhandewalan Remple New delhi. Kindly check and revert on urgent basis and revert me on [protected] and [protected]@hotmail.com. Thanks

Hi, My registered mobile no.is [protected], and my order id is OD[protected]. I had ordered for a micromax mobile canvas nitro for 13089/- on 30 sep, that was delivered on 01 oct 14. However, within 4-5 days there occurred with a problem with the mobile, the screen went blank all of a sudden, and then i tried switching it, but it did not start, then i had to take out the battery and start it for 2-3 times then it got switched on. I had called customer care around first week of october, the flipkart executive told me to reset the phone on factory settings and use it, i had done the same and phone was fine for 10-12 days, again this problem started occuring. so i had lodged my first complaint on 27 oct, and i was told that i will receive a call within 48 hours, I had recieved only messages that flipkart was not able to contact me time and again. I did recieve a call from your executive on 29th eveving once, in which she said that flipkart don't have any replacement available and they will refund my money. I told her, replacement would be better, and since i was in meeting that time, so i asked her to give me a call back in 10 mins, she said she will, but i didnot recieve any call there after. I dont understand how I was only not reachable for flipkart and available for others. further, on 31st oct i had recieved a mail that since they were not able to contact me, they have turned down my return request. I don't understand how can such issue b turned down with sending me an sms or call? further I had again lodged a complaint on 31st oct itself, for which I was told, that i will recieve a call on 01 Nov, 1230pm. The executive had called around that time, But there was lot of nice from your executive's side, and he said he will arrange a call back, I told him not to hand down the call, bacoz of my past experience on 29th, to which he assured that he will call me within 10 mins, but instead i received a message that i will get a call around 6pm on 01 nov. I did got a call around 6 pm, but as i was about to pick up, call got cut and i recieved a message again that i will get a callback around 1230 pm n 2nov. I had immidiately called up customer care, but no help. I dont understand how i was not contacted upon my alternate no. further I have not received regular intimation on my emails either. On 3rd I had got call again from flipkart after repeated complaints on phone, the executive told that the product is not available so he will arrange for refund and collection of the product back. However, still no coresspondence after that and I had no other option but to show the phone to authorized service centre of micromax, as I have this hard earned 13000 worth of product, which i had taken after much research and voila! I m not able use it.. so this service centre person has given following problems in the set- 4107:Phone reboots, 4901-DISPLAY SEGMENTS MISSING, 4911:DISPLAY TOUCH NOT WORKING. I had not used my mobile since first complaint, and pathetic customer support from flipkart left me with no option but to save my money through service centre interfernce. I had good experience in the past but this time every thing is ruined. I would request the matter may be looked upon on priority and issue may be resolved at the earliest. Regards Monica

There was an order of a phone which was placed on 16th of October on flip kart and they have given me an expected date of delivery as 3rd of November due to festival season. On my daily tracking with the delivery part, I have tracked, Waybill No : [protected] Reference No : 49779487 Pickup Date 18 October 2014 From Bangalore To Jamshedpur Status In Transit Await Delivery Information Expected Date of Delivery 25 October 2014 Status and Scans Location Details Date Time * Waybill No : [protected] Ccu Bda Warehouse Shipment Further Connected 21-Oct-2014 06:42 Ccu Bda Warehouse Shipment Arrived 21-Oct-2014 01:45 Bial Hub Shipment Further Connected 19-Oct-2014 10:28 Bial Hub Shipment Arrived 19-Oct-2014 04:50 Jigani - Ops From Ele/Blr Shipment Further Connected 18-Oct-2014 22:31 Jigani - Ops From Ele/Blr Shipment Arrived 18-Oct-2014 09:32 On my daily follow-up with the Blue-dart team, they have given some of the other reasons, which every day give me mental stress and depression, every day fight with house members in stress. But at the end also they don't have any proper explaination, I have the voice call recordings. Whenever I use to call to FlipKart, they end up saying that the you have to wait till the promised date of delivery and we cannot take any complaint before that, yet till today i didnt received the product. I have all the screen shots, all records & mail communication. They have never came forward to give explaination, and on my regular follow-up they haven't taken it seriously. They have given me mental harassment, fights at house depression business loss, and money loss, BUT STILL THE PRODUCT HAS NOT BEEN DELIVERED

I ordered a sunglass on their website. They gave me the delivery date of 29th of October but they didn't. When i enquenquired they said it will be delivered by 30th of October. Then they gave me the date of 2nd of November. Then they gave me the date of 4th of November. 4th November is also gone and my order is not delivered yet. My order number is OD[protected]. And the worst part is they have taken my money.

I have been committed since 20th Oct.14 for the delivery of my shoes which I wanted to wear in Diwali. Again and again I have been committed to deliver my shoes. I am sending below the trailing communication with FlipKart: ________________________________________________________________________________...⇄ Update from Flipkart Customer Support for OD[protected] [Incident:[protected]] 2 messages Flipkart Customer Support <[protected]@flipkart.com> Tue, Nov 4, 2014 at 9:17 AM Reply-To: Flipkart Customer Support <[protected]@flipkart.com> To: [protected]@gmail.com Hi Sanit, Order ID - OD[protected] Product - Arthur Slip On Shoes Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused. However, I have escalated the issue to the concerned team and they will get in touch with you with the resolution by November 08, 2014. I request your kind patience in this regard. Please write back to us should you have any other questions or need further assistance. Regards, Samantha Raj R Customer Support Incident History Auto-Response 04/11/2014 08.25 AM Dear Customer, This email is for your reference only. You do not need to reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com Customer By Email (.) 04/11/2014 08.25 AM [protected] Forwarded message[protected] From: Sanit Shah <[protected]@gmail.com> Date: Tue, Nov 4, 2014 at 8:07 AM Subject: Re: Update from Flipkart Customer Support for OD[protected] To: Flipkart Customer Support <[protected]@flipkart.com> Since 22nd Oct. I have been committed only...but no delivery yet. I am really very surprised to know about your services. I am confused to give any further order to FlipKart in future. Actually, Since 20th Oct I have been only committed for the delivery. I am really not getting the reason for this. ?????????? On Sun, Nov 2, 2014 at 8:06 PM, Flipkart Customer Support < [protected]@flipkart.com> wrote: > [image: Flipkart.com] > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > ORIGINAL > PRODUCTS > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ CASH > ON > DELIVERY > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ FREE > & EASY > RETURNS > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ 100% > BUYER > PROTECTION > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > > Dear Customer, > > We apologise for taking longer than expected to resolve your issue. We > request you to provide us time till 04 Nov, 8:00 PM to get back to you. > > Thanks, > Flipkart Customer Support > > Flipkart.com > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > > 24x7 Customer Support | Buyer Protection | Flexible Payment Options | > Largest Collection > [---001:003501:05048---] Sanit Shah <[protected]@gmail.com> Tue, Nov 4, 2014 at 9:42 PM To: Flipkart Customer Support <[protected]@flipkart.com> Since one month you are just resolving the issue...is it the way you treat with Pre-paid Customers???????????????????????????????????? I would never recommend anyone for Flipkart for Prepaid...I am just posting this screenshot on my Facebook to share this to my all friends...this is totally unacceptable...!!! ________________________________________________________________________________...⇄ Sanit Shah Mumbai Cell: [protected]

Vide Order id: OD[protected] Euroline 3.2.Ltr. damaged Ricecooker delivered to me on 24.10.14 and the matter was raised to seek replacement of the product through customer care.The product was replaced to me on 04.11.2014 and on opening the packing before the delivery man it was again found damaged.Photo proof of both the delivered (Damaged) Rice Cookers are attached as an evidence.I am very much disappointed and (now) reason to believe that Flipcart not capable to deliver this product in good condition.So I seek refund of amount Rs.1870/- paid . Correspondence in the matter may be made to e-mail id - [protected]@gmail.com.My bank account No.is [protected] (SBI Branch Code- 08120), Sunil Bhatt (Father of Abhishek Bhatt) cell phone No.[protected]. Residential Address- 1793 Delhi Govt.Staff Flats, Gulabi Bagh, Delhi-110007

IIT IS BROUGHT TO SHAME BY GREED OF BINNY BANSAL & SACHIN BANSAL WHO IS BRINGING SHAME TO RESPECTABLE INSTITUTE OF IIT by minting money from innocent shopper from COUNTRY India and by cheating them giving them refurbished and defective products, i must say that amazon and eBay are far more ethical than flipkart in way of working.. I am quoting my experience but when I went to websites to post these reviews, I found thousands of companions who were also cheated and harassed by flipkart. I have been an old shopper with flipkart, But I faced a Cheated experience with the, flipkart cheated me on my LG LED TV, When they refused to return it after one day of delivery as 1- I ordered this product for my cousin as anniversary gift, and as flipkart delivered it late, I could not gift it and had to use for myself as I had already paid flipkart. 2- However, I did not like THIS FOR PERSONAL USE AS THE audio and picture quality(which u cannot see online); I felt dejected customer and regret doing s much shopping with flipkart in past. 3- I explained this issue twice to flipkart but they did not help me… 4- I even asked flipkart not to return my old tv which they took as exchange as the sme offer is going on on other tvs also and they can give other iv which I will choose from their website…so that flipkart does not hve t refund my amount. • Order ID: OD[protected] Item) 4. I also gave flipkart an option of buying a more expensive TV FROM THEIR WEBSITE SO THEY DO NOT HAVE TO RETURN ME THE amount paid for LG TV…and I can pay the difference, in short 3 ways flipkart cheated 1. delivered product late inspite of me calling their customer care for early delivery 2. delivered a poor product which is not as stated in their website 3. never offered refund or exchange 4. it has been over 4 weeks but my tv installation and mounting is not yet done I WILL NEVER EVER SHOP AGAIN FROM FLIPKART…

FLIPKART harasses a customer on LATE DELIVERIES: I AM WAITING FOR MY T SHIRTS SINCE 3 WEEKS ALL MY DEAR FRIENDS AND CUSTOMERS(NEVR ORDER A PRODUCT I[censored] NEED IT IN A WEEK OR EARLIER), I AM AT GURGAON AND FLIPKRT WAREHOUSE IS ALSO AT GURGAON BUT FLIPKART SI LATE AND ALWAYS LATE... THSI SI NOT HAPPENING FOR FIRST TIME..THIS IS REPEATED..

I HAD ORDED 2 BAGS BUT I ONLY RESIVED ONLY 1 BAG BUT I HAVE DONE THE PAYMENT OF 2 GABS OF RS;1198.MY Order Id OD[protected].So PLEZE take note and let my order come as soon as possible!!! Jovita Fernandes

Respected Sir, I buy Huawei Honor Holly the mobile in recommended website www.flipkart.com In that order not successful but in my account amount has been debited.Debited amount is 6, 999 ( paydate30oct'14).So kindly take action regarding my complaint and refund my amount my passbook is noted at TECHPROC[protected] arsath [protected] [protected]@gmail.com

I Isha Azam living in Garden Reach Kolkata 24, along with my aunt Honey ordered for two products one is jockey inner wear and one is a street9 red jumpsuit..order details are - Honey, [protected], email [protected]@gmail.com, address- N 172, Mudiali 1st lane Kolkata 24. I received a msg saying that the product is cancelled due to incomplete address. I tried the helpline numbers too several times simply because we are in urgent need of the products and they said we will get it by 7pm. If they are saying that the product is packed and ready to be shipped and the address has been given to them then why is it not being shipped? This was our first time Flipkart experience and the inconvenience caused is upsetting. Please see to it.

MY ORDER ID IS OD[protected] & ORDER DATE 30/10/2014 INVOICE NUMBER #BLR _JIG_[protected] I PRDUCT-CASES & COVER- MOTO BACK REPLACMENT COVER MOTO G (2ND GEN) I ASKED FOR A BACK COVER OR FLIP COVER BY MISTAKE I ORDERD MOTO BACK REPLACMENT COVER FOR MOTO G RECEIVED ON 2 NOV 2014 I WAS PAID A FULL AMOUNT THRU DLIVERY IT, S MY MISTAKE WRONG PRDUCT ORDER SO PLZZZZZ REFUND MY MONEY OR FLIP COVER ... SO I REQUEST FOR RENTURN OF THIS PRODUCT .. MY NAME IS : PRAVIN WARKE MY MOBILE NUMBER IS [protected] E-MAIL ID :[protected]@yahoo.com plz inform ...I call customer care but not response better .

on 22 oct, 2014 I have ordered a Gionee Pioneer P4(Mobile Phone) of Rs. 7699/- vide order no - OD[protected] from Flipkart.com It was schedule to deliver on 01 nov, 2014 but on 28/10/14 i got a SMS from E kart logistics that my order will be delivered today, When i open the sealed packed I found a piece of Floor tiles(stone) in that box instead of my order. I have informed & got a complain id[protected] from flipkart customer care that my problem shall be resolved within 30/10/14. They are informed that they will refund my money as they can not replace the product as the item no longer in stock with the seller.Since then several Mail & SMS exchanged between us & so many conversation has done with them, they are continuously extending the dateline of refund my Money but all in vain. I am desperately seeking help from all the statutory authorities. Further, I also attached some scaned copy of the conversation through mail between us.

I ordered a phone and the delivery date given by flipkart was 30 October 2014. And blue dart through which you where sending the product gave me the date of delivery was 20 October 2014. But the company didn't delivered on the date given by company, so I cancelled the product. But today on 4 November 2014 your persons came and told my parents to take it. And when they told, "My son has cancelled the product". And they started to arguing them to take the product without watching what sort of product you giving to us. This is a very big issue that you have created and definitely it is like a notice to your company that it will be not tolerable by the customers.

I order 2 sets of flowers against subjected order no.Each set was of pack of 4. therefore I was supposed to receive 8 flowers but I received only 6 flowers and color of the flowers are entirely different from what was shown online. I reverted on the delivery confirmation mail, regarding this. And I was told that flipkart will revert soon but I reveived no response on this till date. Neither I recieved invoice for my merchandise. Kindly advise what I am supposed to do to receive my short quantity of flowers Regards Anurag Shukla Mobile : [protected] 36/9 Ram Mohan Hata, Kanpur

Dear Sir, Could you please help me in getting a duplicate bill for my phone. I don't have the email used while placing the order as it was a gift which I received last month (for various reasons I don't want to ask the person who gifted me the phone). Also I have misplaced the bill which was delivered along with the phone. I have IMEI number and the delivery date of the product. Please suggest me on what needs to be done to get a duplicate bill. Thanks- Prasad

Dear Madam/Sir, I Have Bought Moto G Handset fom Flipkart on 21.Aug.14. Now my Charger has stopped working. And I want to Register Complaint for this. Kindly Do the Needful.Also revert at [protected]@gmail.com With Regards Jyoti

I had the worst online shopping experience with Flipkart ! Oder number- OD[protected]. Inspite of written commitment by flipkart for the installation of TV within 3 working days. I have'nt received a single call from the Installation team. My product (Micromax 32TFK18HD/T2222HD/28BKHD 81 cm (32) LED TV) was delivered on sunday and i was promised by the team that the product will be installed in next 3 working days. When the deadline expired i again gave them a reminder, and they asked me to wait for another 3 days and as before they again exceeded the deadline. now 1 week has passed and i am still waiting for my TV to be installed. Amarinder Singh ([protected])

infact, i didnt cancelld theorder..i called ur courier service delivery to check the status..and then they asked me to reconfirm address..after that they siad ok now ur order will reach to u by evening for sure..and in the evening i got a sms saying the cancellation of my order has been initiated..i mean, really?? are u guyz joking there? dont u hav any responsibility watsoever for customer service?on one hand the order gets delayed...