Flipkart Complaints & Reviews

I have purchased LG front load washing machine which I received damaged. So, I contact with sales department it should be replaced & replacement ID given to me. Now customer executive mail to me replacement within two days but there are 15 days lost but my washing machine is not replaced, so please replace my washing machine because it is taken by GATI courier but they don't reach the destination because docket no is not given by flip cart. So, I think that this is the frod case by flip cart to me. & I am cheated by compny by20990 rs.so, replace the washing machine & give docket no to GATI for replacement. Because this is illigle matter that you kept my washing machine & don't give me NEW replaced.

i had purchase asus zenfone 4 and i returned asus zenfone 4 on flipkart and but they do not refund my money in my bank account my reg. order mobile no. [protected] and my email [protected]@gmail.com solve this problem immediately otherwise i ll complain

My son had booked Shoes thru flipkart that i got in Sep 1st week ... as they were very hard we wanted to return them and applied for it thru your call center. after a lot of discussion on 15th sep we were assured that we will get our money back and some one will come to collect the shoes in 2-3 days. my son had to leave for UK on 17th Sep so he has replaced the number for future correspondence to [protected]. no one came till 29th sep ... so i caled up and i was reasured someone will come maximum by 4th oct ... no one came and i called up again and i was reassured that someone will come by 13th oct ... its been 27th oct now and i am still following up with u guys. this is very very disappointing and was not expected from Flipkart. pls address my concern and help me restore the faith back in your organisation. Rajan Jain

Hi There, I have ordered one MOTO X from Flipkart on 21 Oct I have paid the amount through Standard Chartered Credit Card. I was Suppose to receive the delivery on 24 Oct before 7 PM. I got an SMS for the confirmation that I am going to get the delivery today itself before 7 and later on at 11 am on 24 Oct there was an executive from Ekart - Logistics have visited my place for the delivery but he went back as he forgot my package in Delivery Vehicle and he have asked me to wait for 10 Minutes but he did not turned back for whole day I was in touch with Flipkart for the same issue, they have asked me to wait till 7 PM accordingly I waited but there but it was not possible as per Flipkart to deliver the package but after so much of argument they have delivered the package at 9 PM but to my Utter Dismay I got an empty box. Since then I am in follow up with Flipkart but no proper solution given by them till now no response from them.

I ordered for a LG tv with order number OD[protected] on Big bullion day in Flipkart and till now i havent been delivered with the promised product.Nor customer care is giving any proper response to my queries other than asking me to wait for 2-3 working business days.Its almost 21 days and till now no idea where is it.

Dear Sir, I have ordered my MOTO G(2nd Gen) mobile with and paid full money with you on 15th October 2014, my order number is OD[protected]. Till date there is no clue that when will i get my phone. You guys are really unprofessional, annoying and cheating. If dont get it by today evening, I am going to take this matter in a big way. I know how to deal this. Im going to put this issue to consumer court. Please dont cheat the customers in future.

1.I, the undersigned Mr Freddy Rumi Daruwala ( under personal e mail ID freddy.[protected]@gmail.com)had ordered Xiaomi Redmi 1s phone under their offer with free screen guard, cover and sim card tray on 6th October 2014( your Big Billion Day) from the mobile application downloaded on my Regd Mobile No [protected] to avail of additional discount of Rs 150/- on 1st use of the mobile app. + Cashback of Rs 300/- (5%)( total Rs 5549/- with discount for mobile app use and cashback ). It is pertinent to note that Flipkart is the monopoly distributor of the particular item Redmi 1s in India 2. As per your own terms and conditions also reflected in your subsequent e mails there were no cancellations or refunds permissible for orders on 6th October 2014 3. On or about 8th October 2014, Flipkart informed me that due to malfunctions in there server the said order was logged in duplicate under order nos OD[protected] and OD[protected] and communicated to me whether I wanted two items of the product 4. I have communicated with Flipkart that since I had only ordered once they should not supply under the duplicate order ( In any case the terms of purchase of the item Redmi 1s allowed only one phone to a customer) 5. However in breach of all norms of trading ethics Ms Flipkart cancelled BOTH the orders and sent me a mail that due to technical issues they were unable to reinstate my order and asked me to reorder.It is very clear that Ms Flipkart has taken orders for products which were not in stock and used the technical glitch as an easy way out to wriggle out of its order obligations 6. When I tried to reorder, I wass shocked to find that the product was non orderable and I was asked to “register for it” for an order session on 14th October 2014 at 2:00 pm. On receiving this information I called up Flipkarts call centre and they also said that both orders were cancelled due to a technical glitch and the product was out of stock. I finally wrote to Ms Flipkart on 16th October 2014 asking them to send the product ordered to which there was no reply 7. On 18th October 2014, Ms Flipkart sent me two e mails to my regd email ID freddy.[protected]@gmail.com under reference Incident No[protected] as follows: a)That the Redmi IS purchase was successful and I was eligible for the cashback of Rs 300/- on successful completion of the order b) That The Courier Partner had misrouted the shipment and it was returned to the warehouseby Flipkart. However the login ID shows one order as cancelled and the other as returned ( especially noteworthy since as per Flipkarts own terms and conditions there were no cancellations permitted on 6th October 2014)Both the mails also asked me to reorder a product that was out of stock. Both the above mails clearly admit Flipkart’s culpability in indulging in unfair trade practices, (i.e. accepting orders for products out of stock for which they are monopoly distributors in India )and also making flimsy excuses for non fulfilment of orders. They also admit deficiency of service and consequent vicarious liability due to misrouting of shipments by their agents, the Courier partners, due to no fault of the customer and causing him loss, harassment and waste of time 8. I call upon Flipkart to supply the items in the order as specified especially since as per Flipkart’s own terms prohibited cancellation and refund on orders taken on 6th October 2014 and given the fact that the product is out of stock and that Flipkart is the sole distributor for the product in India.

Flipkart shows no product to be available for delivery in Bihar now. Even the products which I had purchased using "Cash on Delivery" over a year ago the same are now no more available with any seller in Bihar state from this website. I had purchased 3-4 products in the last two years from the website using Net Banking and "Cash on Delivery" options. Now no product seems to available for Bihar state.

Dear Sir, I have ordered my MOTO G mobile with and paid full money with you on 15 th October 2014, my order number is OD[protected]. Till date there is no clue that when will i get my phone. you people are realy un proffessanal, annoying and cheating. If dont get it by today evening, I am going to take this matter in a big way. I am lawyer by profession. I know how to deal this. please dont cheat the customers in future. R.L. Narayanan. ph [protected].

Dear Sir/Ma'am, I have ordered a 2 Nos. Huggies Wonder Pants (Large) on 9th October 2014, my order No. is OD[protected], and I have not received the order till date (27th October) even though the expected date of delivery was 21st October. Twice I have contacted to your customer care executive, they assured me to deliver my product on 26th October but they failed to complete the commitment. I have given 2 order on same day & by same shipper i.e. WS Retail. One is delivered on 17th October then why the hell you people are not deliver my 2nd order. What is the problem? Tracking shipment also does not show any record after 21st. Why you are giving trouble to customers? Is this the new policy of Flipkart? Regards, Harish

Dear Sir/Madam, My order no OD[protected]. My self visahl Mestry. I order mobile redmis 1s 14th oct 2104 and i revieved mail from flipkart your order complete by 25 th oct but suddenly i recived one call 25 th oct from customer care ( Amit Kumar) they told me your order has been cancelled bcoz your mobile switch off but how can they cancelled order any without notification Please for this matter Regards, Vishal Mestry

Ref: OD[protected] I had ordered a mobile phone and I got a message stating that the article will be delivered on 25th Oct and a telephone no of the courier guy( Krishnan) was given. When I contacted him he told me that his vehicle was under repair and hence he would be bringing it on 27th if it is not raining. I am bringing this to your attention that such lame excuses are being given by your courier guys which you should take notice of. P.K.Venkataramanan [protected]

Dear Sir/Ma'am, i have ordered a book on 4th October 2014, my order No. is OD[protected], and i have not received the order yet. the expected date of delivery was 16th October. on 18th october i contacted to your customer care executive, he told me that your order is deliver to wrong person and this matter will solve on or before 24th october but nothing happens. than yesterday i.e. 25 october 2014 i contacted to your another customer care executive he told me that, "your matter will be solve, i m sending you a mail on that you please reply i want replacement". I did that but nothing happens than again i talked to your customer care executive he told me that, "i am sending you a mail". but i am waiting for that mail for last 24 hours. Sir/Ma'am i am facing so much problem, online shopping site such as "FLIPKART" this kind of behaviours to customers shows very bad impression. This is 22nd day from the day of order and i don't even know that when i will get the book or maybe i won't. I request you to please solve this as soon as possible. thank you your sincerely Avinash tiwari

My Order ID: OD[protected]I received a message on 24th October 2014 (Your flipkart.com shipment with tracking ID FMPC[protected] will be delivered today before 7pm. Please make the payment of Rs. 499.0/- by Cash or Credit/Debit Card on delivery.)but it didnt happen when i called customer care to check status they do not have information about it and said they wont be able to share delivery person information because we will call and trouble them.This is worst answer and service received and said to call back after 10 pm to check status why do i have to call and follow up for which im paying for service Same repeated again on 25th with message product will be delivered bu today even that didnt happen Regarding this Mr divakar and gagan from Customer Support replied on 24 th that product will be delivered in 1 day

I have purchased moto g2 from flipkart under airtel bundle offer and i have inserted the airtel sim as they want3d me to do i have spoken to them and they say a different story its like flipkart showing something and doing some other thing please help me out to get whwhat i deserve thank-you..

Respected Sir, I am Biswal Biswas from Durgapur. My register email for flipkart is [protected]@gmail.com, mobile is [protected]. I order a times watch on 14th oct14 and paid it through Internet Banking. That came to me at 18th oct14, when I open the seal the watch was missing. I launch a complain at flipkart but they didn't take any proper action, because when they send a guy to take my cart back, he rejected to take an empty cart. Although I had already launched a product missing complain at flipkart customer service. From that day I complain at FLIPKART CUSTOMER SERVICE four(4) several time and CONSUMER COMPLAIN INDIAN CONSUMER COMPLAINTS FORUM two(2) time. They give us a text message that they will solve the issue within 1pm 29th oct14 and we don't need to complain anymore. It is very frustrating for me to argue in this concern. I guess this is my last complain to you that and after that I have to take legal steps against flipkart, through consumer forum, social network and media. Thank You.

These People again and again asking for time. Last time they had said issue will get resolved by 26th oct, 5:30PM. Below is the mail they had sent. Hi Srinivas, Thank you for writing in. We acknowledge your email. I would like to personally apologize for the inconvenience caused in this regard. I can imagine how inconvenient that can be for you and I would like to confirm you that, your issue is escalated to our concern team, and they will get back to you with a reliable updat. We will make sure that your issue is resolved within 26/10/2014 05.30 PM. Kindly do not worry in this regard, we will resolve the issue in the best possible way. We are here to address your concern and to ensure a prompt resolution. We will take ownership of the problem and we will follow-up until the problem is resolved. Your patience is requested in this regard. Now they have sent another mail. Please go through below mail. Hi Srinivas, I sincerely apologize for the inconvenience caused and I assure you that we will sort the things as soon as possible. However, I have escalated this issue to the concern team. Have my assurance that this issue will be resolved by October 30, 2014. Your kind understanding is really appreciated Please write back to us should you have any other questions or need further assistance. Regards, Indu K B Customer Support How many months you people take. Issue was happened on Sept 2nd. From then you guys are asking for time again and again. Will go with legal action. Thanks, Srinivas Appam

Dear Sir/Mem. Mene Flipkart se Gionee ka Redme 1s dt. 22-10-14 ko 5999/- Rs. me book karaya tha jiska order no. OD[protected] hai. jis ka muze conformation mail bhi aaya tha. lekin kal[protected] ko Flipkart se ek mail aaya jisme kaha jata hai ki unka courrier patnar delivery nahi de pa raha hai jis ke karan unhone mera order cencal kar diya hai. Sir meri samagh me ye nahi aa raha hai ki achanak se courrier wale ne delivery dene se mana kyo kar diya jabki mene apna delivery area check kiya tha or wo delivery area tha. is tarah bina kisi sahi karan ke unhone mera order cencal kar diya hai. jis ke karan muze mansik pradarit hua hu. or me Flipkart ke against compain karna chahata hu. Thanking You, Aakash Sharma LIG-34, New Indra Nagar Vistar Neemuch (M.P.) Mob. +91 [protected]

Dear Concern, I purchase my phone lenovo P780 phone from Flipkart on 1st Oct and it's start creating problem since 22nd oct that network is not coming on my phone . I spoken with lenovo customer care, as per him they wants the phone there service center which is not possible. My work is hampering due to unavailability phone or bad network. It's my humble request to flipkart team to get replace the handset on immidiate basis otherwise it will be escalated to higher management and legal notice will issue by court . Arvind Vishwakarma Order No-OD[protected] Phone No-[protected]

Dear Sir, I received one Mobile handset V00452, Motorola Moto G 2nd generation today against my order No [protected]. But after opening box, I found that the screen of handset have some scratch mark . I want to replace my mobile handset or by returning it kindly pay me the amount. With regards Sandeep Bhattacharyya Pf No [protected] Mail ID : [protected]@gmail.com