Flipkart Complaints & Reviews

Hi Team, I have ordered Moto G - 2nd Gen mobile some days back and found issue in battery performance. So I just returned the mobile after two days and request for refund. But there was no option to return the item. I have no choice but to replace the item. Replaced item was having the same problem. Battery was draining so quickly despite of mentioned on the flipkart site. I asked customer care as well to return the item and process for refund but they took it lightly. You are keep on replacing the mobile and not returning and processing. Now as per you refund policy is very complicated and not sure that refund will be processed. Then what is the mean of Guarantee?? Flipkart is making fool of customer with services and products delivered. I will highly not recommend to anyone to buy product from this site. So Initiate the refund process asap. Deepak Raj [protected]

Hi, My name is Anand, i have ordered an item in flipkart last week, and their tracking shown, when it is not delivered, i send a mail to them, after that immidetly they cancelled the order and said the item is not available and deleted the order by themself. This wasted my time

i ordered Blackberry Q5 on 10th October 2014 through Flipkart, And while tracking my order i got to know that my order got delivered to Guindy HUB ( which near to my place), on 12th October 2014 and right from that date i started receiving SMS that my order will be delivered today before 7.30Pm but no one called me.. the next day on on 13th I received a mobile no. With the delivery persons contact no. when i called him he said that he dint receive the product from the HUB and after an hour later he said that he'll deliver it within 20 mins and he's on the way, 2.30, 5.30, 7.30, 9.40Pm it went on he said he's on the way and he'll deliver.. but @ 10Pm he called me and said that he cant deliver it today and so he'll do it by the next morning . But i was SHOCKED when i checked the tracking status... it was mentioned that "Undelivered Due To No Response From Customer" Next morning i got new no. from the same courier saying that he'll delivery it before today 7.30pm with the same dialogue.. When i called him his number stayed Switched off ... I don't know what is really wrong with these guys.. this proves the quality of Flipkart & its worst delivery Service. My Order Id: OD[protected]

FlipKart cancelled my order OD[protected] without notifying me and i got email from them stating that i cancelled it. What rubbish, i never cancelled my order and i have been waiting for it to receive. Customer care is hopeless and said they can not do anything.

Hi, I bought Moto G black 16 GB from flipkart on 2nd June 2014 . I am facing network issue in this phone . I tried to analyse the scenario, when it prompts a caller to not reachable messages . whenever I am turning off mobile data connection, then its showing network strength as strong in phone, but nobody able to call me in this scenario, as its prompting either switch off or not reachable . Please suggest .

hello this is shubham sharma from jaipur rajasthan i booked a mobile phone from flipkart on 8 oct 2014 on 15th of oct system defined msg sended by flipkart ur order will b dilevered today at before 7 pm by ashish khinchi [protected] but whn i called to ur executive for product delevery then ur executive misbhehave wid me or usne phone kisi vikram naam ke bande ko pakda dia or kehne ko kaha ki bol de phone ajj deliver nai ho payega so i[censored] r not able to reach at the cousumer home then stop home delivery facility ...

I ordered HP slate on 6th Oct 2014 & My delivery date is 11th Oct 2014 but today 16th Oct 2014 is going to over but I did not receive my order yet. It has reached Bangalore on 12th Oct only, and it is taking 4 days to deliver product in Bangalore only. I am very much disappointed with this kind of service. I am never ever going to order any products from Flip kart. My order No is : OD[protected]

I still don't understand who had cancelled the product and why? Order ID: OD[protected] Order placed on 6th Oct, 2014 Item confirmed and shipped on 9th Oct, 2014 through firstflight. I called your representative regarding this on 14th night, he said the product will be shipped to me again but he didn’t send any confirmation mail even on my request. Again I called your representative on 15th night, he said the same. I continuously checked the tracking number which you had given. But it was showing incorrect until 15th evening. Now, you are telling that product will not be shipped and also updated the firstflight tracking details immediately. It looks like a game which had played with me and you WON. What do you call this kind of behaviour with your customers?What was the mistake that I had done to you?Is it my fault to trust Flipkart?Why the product has not shipped when it is dispatched?Why firstflight suddenly updated all the details after my query? If expected delivery is on 14th, why they haven’t keep it with them for at least 48 hours or at least tried one more time(I know you will tell they have tried but I didn’t get any call/message nor an update on the firstflight website). Why they haven’t delivered the product to my address while they have delivered all other products? I received most of my products which I had ordered but not this one. If you don't want to ship, then you might have informed that "Flipkart don't want to ship the product which you had ordered". You made me wait for almost 10 days to see this reply. Finally, I want to say one thing, you made me fool in front of my friends and colleagues, I was the one who stood with you on the rumours raised against flipkart on the bigbillionday. I need my product which I had ordered. I believe you don't behave so disgraceful by saying "NO" in a beautiful way.

I booked a Gionee L800 mobile phone of "coffee color" on 23/Sept/2014. Delivery received on 29/Sept/2014 of same phone with lable of "Coffee color" outside the pack-box and on opening it "Black" color phone was found. I requested for replacement. On 01/Oct/2014, I was promised for replacement in 3-days time. Later without any intimation, Flipkart team changed my delivery address in order. Despite of notifying them by email, they continue with wrong address. More than 5 time, I wrote them for time delivery of replacement and every time they gave new date but not the replacement. Till 15/Oct/2014, Flipkart team failed to do the replacement. I believe company is not interested in doing the replacement. Despite of making the payment, I am not able to use the phone as on using it, company may refuse for replacement. On repeated failure to delivery and repeatedly giving new delivery dates, I feel cheated by Flipkart team. It has caused wastage of my precious time and mental harassment. It is an act of denying the replacement and equivalent to cheating their customer. By doing this, team will not only loose its sincere customer but also spoiling the image of company. I hope higher authorities will take note of it, feel ashamed on their act and do the needful to restore their goodwill. Thank you Sunil Kumar

Hi, I ordered my Moto X 16GB on the big billion day sale i.e. 6th October..My order ID is OD[protected] The battery backup of this handset is very bad and when I checked my battery status it shows that my wifi is always on, which is not the case...my friend bought the same and it has amazing battery life and the camera shows alternate dark and light bands which appear in pictures also. I tried resetting also but both problems still persist.

I have placed an order for a fastrack midnight party analog watch order no.OD[protected] on 4th October 2014.it was said to be delivered on 9th October 2014 . But up to date i have not yet received the order nor have i heared from you. please take essential steps to this problem. yours faithfully krishnanunni s nair

I happened to purchase this product on the BIG BILLION DAY on the 6th of Oct.. and today after all the mess i get a mail saying that my order has been cancelled.. and surprisingly the reason saying the CUSTOMER rejected the order.. ORDER NUMBER : OD[protected]. Placed on 6th Oct I do not understand why is the order been cancelled? I get a mail today 15th oct stating the customer rejected it.. That's just bullcrap.. What nonsense is that.. I have been trying to track this product from the day it was bought.. That is on 6th Oct. It was supposed to be delivered the same day.. However that didn't happen.. And the delivery was pushed automatically to 11th Oct. I call up the next day that is 7th Oct and requested that i can take the delivery only before 10th Oct or after 13th Oct as i would be out of station.. The customer care person agreed to this and said that its updated in the records. Then on 11th Oct i get message saying the product is out for delivery.. in spite of me telling that i would not be available.. Again i called up the customer care and explained them whole crap again.. And they agreed it would be send on 14th Oct. Today 14th Oct: I have been waiting the whole day for the delivery and then around at 4:50 Pm on 14th, i am told the delivery will be attempted for 15th as there was no one to receive it.. Again a BIG LIE here.. Everyone at the house is waiting so that we accept the delivery and no body turned up the whole day.. I call up the customer care immediately when i saw the message and ask them about this.. And i get an answer there has been some mistake and we apologize for that.. Later, they convinced me that it will be delivered the same day that is 14th Oct before 11:00 pm.. Worst case 15th Oct.. I said fine and accepted that.. However the delivery didn't turn up as expected. Now today that is 15th OCT, suddenly i get a mail and sms from nowhere stating that my order has been cancelled.. What a surprise? Cancelled!! what the HELL. And the worst part of this... The reason for cancellation.. CUSTOMER REJECTED IT.. That’s crazy answer. I have been waiting for this product from the time the order was placed have been calling n number times to get it tracked etc etc... and then i would reject it? I call up the customer care immediately... And he doesn't understand a bit on this.. Again i explain the whole story.. He says i have asked them to cancel the product.. ANOTHER LIE/FALSE REASON. When i asked for when did i authorize to cancel the order there is no proof of it.. After all heated argument on why. how, what ... i am told there is nothing he can do and the concerned department would get back in 48 Hours.. This is ridiculous.. wasn't expected out of FLIPKART I need this product and the not the refund.. You have put in a big loss.. I could have purachsed this from a different vendor instead and i have lost all the DEALS available then.. You better make this happen that i get this product.. You just can’t get away with this.. Saying its b been cancelled after 10 days without a satisfactory explanation/reason behind cancelling.

Flipkart's Big Billion Day..!!! Wow... Good to hear and see... When purchased found it really interesting... After purchase found that they are facing issues with delivering orders because there were hell lot of purchases made... First question here is was this our fault if there were lot of purchases made? Come on there were suppose to be and that is why the sale was planned right... Had placed the order on 6th Oct and the payment is done.. Product was suppose to be delivered on 13th Oct.. after a weeks time... it started right from there... and today is 15th Oct and the product is still in transit... And the worst part is that it always shows expected at Bhiwandi and then at Borivali hub and stayed there for two day? Is that it takes more than 2 days to bring a product from Bhiwandi to Borivali? Contacted Flipkart multiple times and the only response was that it was because of too many sales on that day and hence taking time to fulfill the deliveries... Also sent multiple feedback's on the call and on the website and no impact visible on Flipkart because their job is done..No refund for the purchase on that day... So why would they bother about the delivery issues now... Flipkart simply sent apology letters for the issues on that day but did they actually mean it? Most probably with this being the second instance with issue, would definitely cancel the account with Flipkart and would go with Amazon or Snapdeal.. Can deal with price but not with delivery and sales issues... Order number: OD[protected]

I bought Samsung Galaxy Note 3 - N9000 online from Flipkart. This what showing on invoice and online portal. But i got something else. I was looking for Note 3 - N9000 model but received Galaxy Note 3 - N900 model (order no. OD[protected] dtd.04/06/2014). I dont understand why is that happened!!! Kindly explain the reason behind this or else i have to go to the cosumer forum on this.

I ORDERED A WHITE MOTO E PHONE ON 22 SEP 2014, THE DELIVERY DATE WAS DUE OCT 4.HOWEVER I DIDNT RECEIVE EVEN AFTER 14 OCTOBER, SO I MADE ENQUIRY AT BLUE DART AND I GOT IT TODAY FROM THE BLUE DART OFFICE, HOWEVER MY EXCITEMENT WAS CUT SHORT WHEN I OPENED IT AND FOUND A BLACK MOTO E PHONE COVER AND WHEN I OPENED INSIDE IT WAS EMPTY..I AM A REGULAR CUSTOMER AT FLIPKART, I TRUSTED THAT IT WILL BE OKAY TO ORDER A PHONE, HOWEVER ALL I GOT WAS AN EMPTY CASE.THE BLUEDART STAFFS ARE WITNESSESS TO MY EMPTY BOX OF MOTO-E.PLEASE LOOK INTO THIS MATTER.7000 IS A LOT OF MONEY FOR PEOPLE LIKE ME.MY ORDER NO IS OD[protected]. IT WILL BE VERY KIND IF IT CAN BE REFUNDED BACK OR A ANOTHER SET IS SENT TO THE SAME ADDRESS.I WILL NOT BE CALM TILL SOMETHING IS DONE AT T.EH EARLIEST

I HAVE ORDERD A HANDESET NAMED "MOTO E" FROM YOU WHICH DOESENT SUPPORTING THE CHARGER FROM THE FIRST DAY OF DELIVERY PLZ HAVE SOME CONCERN ON MY COMPLAINT. DELIVERY DATE - 14.10.2014. NAME- RASHTRA DHINGRA MOB. NO- [protected] ORDER NO -OD[protected]

Hi, I have purchased Moto G 16GB four month ago. In my moto g, I am facing connectivity issues. Many times Google play does not open up. On 3G connection, Google play works as 2g connection. Most of the time I get Sync Errors as a result Google Play stop responding. I could hardly download any apps from Google Play. Moto G does not allow me to save contacts to Sim Card. When I save any new contact to phone get lost and disappeared from phone later. I am also tried third party app for this problem but it has no effect. The phone loses networks in a day on every day basis and I get red mark in place of network signs. When I connect my phone to a Wi-Fi network, it loses connections. In an all, this phone has embarrassed and irritated me every time. I trusted Flipkart for Good Services that's why I preferred to purchase a phone from Flipkart but performance of the phone disappointed me a lot. Please advise, Thanks, Rakesh

I am a common man and i purchased a nokia lumia 520 on 6 th October big billion day.due to courier problem they send my mobile on Monday 13 th october 2014 on 4 .15 pm .i put my phone on charging on 5.10 pm till 9.30 pm on night but my phone is not responding. My neighbor has same phone, so i thought to exchange batteries on phonebut unfortunately my battery is working on his phone.so according to conclusion there is problem on phone .i lodged a complaint on flipkart on Monday 13 th October night but they accepted it after a phone calls of 16times. To know my status of replacing of phone i again phone flipkart on tuesday 14 October 2014 . A FLIPKART representative naming subhasis banerjee hold phone and shared some troubleshooting methods but i told him that i have tried all methods but he had not listened to me and disapproved my request. I AM GETTING CONSTANTLY HARRASED BY FLIPKART.PLEASE LOOK INTO MY MATTER AND HELP ME TO GET MY PHONE REPLACED.My Order ID OD[protected]

Offers. We dont need any offers from you. We have amazon, snapdeal. You lost your reputation. Whatever the item i need i will only choose and recommend flipkart. But now that is not the case. flipkart offering everybody. Then why flipkartfirst, why student account?. flipkart really waste for india. market giant something really going wrong. I ordered a product for COD on 6th october. I got the product in hand by 13th october. The same product ordered by payment on the same 6th october. But still not received. Why?. you people are processing only COD orders first. Need more money. Then dont cheat. I am happy about one thing. Flipkart is fined for Rs.1000 Crores. Thanks to concerned team, who making this.

Day 1:6/October/2014 BIG Billion day I had ordered for a LG top loading (LG WF-T7519PR Top Loading) washing machine on the So called "Big Billion Day" on 6/October/2014 the product was from the WS Retail Seller and total amount for the product was supposed to be 17490/- and the mode was Cash on delivery since there was a lot of technical glitches on making payment through citibank servers on the BIG Billion day. On the same day evening, i got a mail from the CSR sating that the delivery has scheduled on the 9/October/2014 due to large of orders they have received. Hence i co-operated with them and went with their time of delivery. Day2:9/October/2014 The product was still not reached to Bangalore hub it was still lying in bilaspur hub, chattisgarh. Day3:10/October/2014 The shipment was moved from bilaspur to Bangalore and taken out for delivery on 2:15pm the same day, A guy called Tejas([protected]) called at around 10pm and informed me that the he was unable to deliver since he didn't poses a Swipe machine(POS machine) with him. Hence he didn't deliver the product and took back to his warehouse in jigani. & he will schedule the delivery to 11/October/2014. Day4:11/October/2014 On 11/October/2014 none of them called me for the delivery hence after prolonged waiting i called the guy Tejas([protected]) and he told that he is on leave for next two weeks and he gave me his manger number of a guy called Vinod([protected]) after calling him he told me that he will deliver the product at any cost on Sunday i.e., 12/October/2014 at any cost. Day5:12/October/2014 I had called this guy called Vinod([protected]) and he told me that the shipment will be delivered by 6pm or 7pm but it was not delivered and he again pushed it to the next day i.e., on 13/October/2014 Day6: 13/October/2014 By 10.40am on Monday the online status changes to out for delivery again but after waiting for the whole day in home by 6pm called this Vinod he speaks in very rude manner that he can’t deliver the product and u contact customer care from now on i[censored] call me anymore I will have to manhandle you . He told u contact a guy called anand ([protected]) he may inform how to cancel the order. When I called this anand he was like the shipment will be delivered on 14/October/2014 at any cost with failure. Day7:14/October/2014 Anand informs that the Product has been missing from the warehouse and they are asking me to bare the total cost and they will come with the swipe machine and I need to swipe my card for a transaction of 17490/- it came as a shocking incident to me without even me getting the product and even I haven’t seen what are the serials number or Product specific id I am asked to pay them the amount of the product. And they threatened if I refuse to pay amount on Wednesday (15/10/2014) they will come with goondas to my place and man handle me. After that every half an hour they were calling from various numbers to settle issue by paying the product amount. Still now signs of delivery attempted by anyone. All the Persons Belong to the Jigani warehouse in Bangalore In spite of all these i have been calling Flipkart Customer care and informing all the incidents they where like we will look into it and everyone registers a complaint id. there were two compalints registered from there end there was a response like backend will contact you shortly i really what they mean by so called backend because none have contacted me yet. The two compalint id are: 141014/109142, 141014/103903 On 16/october/2014 i will be moving to the Consumer Court in bangalore agianst this regard and i have spoke to my Legal adviser in the same and he has prepared all the essentials that are required to Pull Flipkart to the Steps of Law