Flipkart Complaints & Reviews

Order No OD[protected], this was ordered on 6th of October, its 29th October, still dint get my product even after doing the complete payment, they just cant keep up the promise date. When i order they gave me a date of 14th October, then they changed it to 21st October, without any prior information, then 22nd i called the customer service, I spoke to a lady by name Mary and her Team lead for about 45min asking for my product, they promise me that surely they will deliver my product by 28th of October, and i waited till 28th evening then again i called up them asking for my product, but again same response "YOU NEED TO WAITE". This time it was the Manager by name Kamal who told me this. "YOU NEED TO WAIT TILL 1st of NOVEMBER". FLIPKART really treat the customer "LIKE FOOLS" what ever they till we need to lesson to it. They really unworthy GUYS. I'M TOTALY SICK OF THIS NOW, I REALLY DONT KNOW WHOM TO CONTACT REAGARDING THIS ISSUE. Could any one help me resolve my problem Please.

Order number : OD[protected] Product : Moto-G2 Order date: 21/10/2014 Status: Shipment is returned I have ordered on 21/10/2014 above mentioned product. From 24/10/2014 got a status message that your product is out for delivery and will be delivered by 7 PM. From 24 to 28 all 5 days in the morning i got this message not the product. On 26/10/2014 called FLIPKART customer care informed him about the matter but the executive said that "they could not contact with courior company and have to wait untill 28/10/2014 ". Last night (29/10/2014 at 2 AM) i got a status update that "Your product could not be delivered and shipment is returned". On this matter i called again to flipkart saying that the delivery person did not showed up, but they said that the phone was unreachable (Which is a lie). Flipkart has cheated me and have done fraud as they have took 11749 rupees from me and kept in for 10 days with updated me with vague status messages and kept in dark for 10 days (including diwali).

I have placed order for Mobile HTC-816. Payment made by credit card on[protected]. But till date I have not received my mobile. everyday I am receiving sms that the item is out for delivery and the system of flipkart is showing the item is ready for delivery, but the item is not delivered. I have even purchased FLIPKART FIRST CUSTOMER, but it is ridiculous that every time I contact the executives, they inform me the item will be delivered within next two days and to wait for another two days. Status on[protected] : The following item has been shipped: Seller: WS Retail HTC Desire 816 Item Price Rs. 21349.00 Qty.1 Delivery by Tuesday, Oct 28, 2014 Status on[protected] Dear Customer, We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 02 Nov, 10:30 AM. Thanks, Flipkart Customer Support Flipkart.com

Dear Team, We had ordered the Induction cooktop 12.0 Prestige on Flipkart on 21st October, 2014. Once we diverted to the payment option and paid it the item got changed due to technical reason and when we received the item it was Mini 1.0 prestige cooktop. When we called customer care and told that send the actual item and whatever the difference will be there, we will pay it. But they refrained and denying to replace the item. Kindly do the needful as these kind of cases has been observed in my some of the friends. Order ID: OD[protected] Item) Seller: WS Retail Review Seller Order Date: 21 October, 2014 3:41 PM Thanks, Vijay Patil +91 [protected]

OD[protected] THIS IS MY ORDER ID I HAVE BOOKED REDMI 1S ON 14 OCT IN FLIPKART SITE, AND THEY TOLD THAT THEY WILL DELIVER THE PRODUCT ON 25 TH OCT, THEY DIDNT DELIVER THAT, AND I MAKE CALL TO FLIPKART CUSTOMER CARE THEY TOLD THAT U WILL GET ON 27 TH OCT, THAT DAY LASO I DIDNT GET THE PRODUCT, AFTER THEY GIVEN ME ASSURANCE 29 TH 11.00 AM OCT WILL RESOLVE YOUR ISSUE, BUT IN MY TRACKING ORDER ORDER DIDNT SHOW THAT ITS OUT FOR DELIVEY, NOW I CAL THEY TELLING THAT WE WILL RESOLVE IT ON NOV 2, THEY THINKING THAT WATEVER THEY TELL CUSTOMER SHOUKD LISTEN SILENTLY

Sir I had bought a pack of 3 boxers from the website flipkart.com ( order date 24 oct 2014) worth Rs.509, while they delivered me a false product(delivery date 28 oct 2014), which does not even resemble any close to the actual product which was ordered by me, and now on the very same day of delivery i contacted the customer care official regarding the problem and they asked me to" keep the product and the specific product cannot be refunded or taken back by any chance ", when they did not deliver me the "specific product" which i ordered online, and atlast they asked me to go to the consumer complaint forums or the consumer court if you have anymore problems regarding the product, and they are helpless. I kindly seek your attention towards this, and kindly help me out to resolve this situation at the earliest because, i find myself to be a bait to finish of their old stock on some customer. sincerely, Salman Nazar

I order by NOKIA XL in 26/10/2014 2:25am and one NOKIA XL COVER ALSO. SO YOUR CUSTMER EXUCUTE TOLD ME YOUR PHONE DELIVERY IN TUESDAY, 28/10/14 SO I RECIVED A MESSAGE DELIVERED BY SAT NOV, 08, BUT TODAY NOT RECIVED MY PHONE THAT WAS I AM SENT A COMPLAN PLEASE CAN YOU SENT IMMIDEATILY

Sir One of your flipkart fellow called me about cancelling my OD[protected] order due to out of delivery area then i requested address change for my order OD[protected] as earlier it was out of delivery area . I Requested address change to - C-9/24, opposite Kababs and curries, Chitrakoot, Vaishali Nagar Jaipur - 302021 Rajasthan Ph: [protected] I have a confirmation mail recieved from flipkart for address change. Thankyou Parvat Singh

I have order moto 2nd gen mobile, it got delivered on 23rd... That was a damaged one... Given complaint for replacement no in same day through mail no one responded to that mail.. So I given complaint through call on 25 the no one responded again today 28th... And one more complaint I have order moto g 1st gen.. To my bro with other mobile number... To this I got a mail saying that product delivered to the address but that was not happened... Really feeling very bad on flipkart service 1) product damaged one 2) no replacement 3) not delivered the 2nd order... I am getting head ache by calling these people balance waste... Kindly do the favour to me I want money back...hope this message will help me...

Dear sir/mam i bought samsung 8gb memory card through your company that product was damaged so kindly changed my product Thanking you THENNARASU.C [protected]

I ordered MOTO E amounting ₹5500 on[protected] on COD at DBIT Dehradun, Navgaon, Manduwala, P.O.Premnagar, Dehradun on the name of Zeeshan Malik. It was the Big Billion Day on flipkart. I received d order on[protected]. But after opening it I found it was a defected product. I called the customer care of flipkart n dey suggested to return d delivery on the same address fm where it was dispatched n according to dem I will receive the new product within 10 days. I returned it to that same address fm where i had received it. But since I didn't received d delivery within the given tenure I called the customer service again n dey assured me dat dat my money will b refunded. Dey asked my account no. N said dat money will be refunded soon. But I didn't got any. I want my money back asap.

I have done transaction with amount1216 with 500worth gift coupon for micromax x318. I have transferred amount through IOB net banking. while after amount transferred IOB session page has been expired. But amount has been credited to flipkart account. still i didn't receive any mail information recording order booking or cancelled. i think my transaction has been blocked in payment gateway itself. Please give solution. Phono: [protected] mail id: [protected]@ymail.com

I've order a product on 14-Oct on FlipKart to be gifted to my wife for Diwali. Delivery date was 23-Oct- (Diwali day) Shipment was done to BlueDart on 16-Oct however till 21-Oct, there was no major moment hence I was worried. I contacted FlipKart Customer Service & they assured it will be delivered by or before 23-Oct (delivery date). I followed via Email & even they confirmed it will delivered via 23-Oct. I highlighted them that BlueDart is not working on 23-Oct due to Diwali & they clearly said it wont be done, still FlipKart's pathetic customer service team kept on making vague promises & assured me that delivery will be done by 23-Oct. There are around 4-6 phone calls which I made to their Call centre in 2-3 days & 8-10 emails which has been exchanged between them & me; & on calls & emails, they promised that "Yes, Delivery will be done by 23-Oct." I requested one of them to keep a follow up to ensure that my Diwali isn't spoiled, but they failed to do so. Yesterday, they said "Sorry Sir, BlueDart isn't working today hence its not possible today" I’ve gave enough opportunities to them. I’ve done my level best to highlight the issue to their team but they remained stagnant. Lazy bones just don’t want to work. Not only emails but also listen to telephonic conversations with their call-centre staff & their floor supervisors (Miss Akshita & Miss Saumya couple of name I remember). If they have taken action on time rather than given vague promises & assurance on emails, I’d have received my delivery & my Diwali would not have been spoiled. Selling this Product; FlipKart makes money & by delivering the product; BlueDart makes money but they can’t make money on the cost of customer’s happiness. Check the number of emails I’ve sent them & their untalented staff’s reply/ confirmation for delivery on 23rd on them. Check the number of minutes I’ve wasted on phone with them in order to highlight this, but ZERO action from them. I've been under mental torture dealing with them? They spoiled my Festival? They constantly developed hopes for delivery on a festival day & failed to deliver? Is this level of service we expect from one of the big Ecomm websites? They celebrated BigBillion Day, is this how u treat your customers? Not BlueDart but FlipKart Team is totally responsible for spoiling my Diwali

Had ordered for loreal Paris Superliner Waterproof gel OD[protected] on 6th oct and was suppose to rcv it on 24th oct and havent rcvd it yet please let me knw will i rcv it or not by this week or else i would like to cancel the order

I have recently purchased LED android tv on launch offer and they have provided 10% cashback for amex cards. I Have used my amex card and they did not give the 10% cash back. Until i purschased the product their customer service claimed my cashback will be processed with my card and after the purchase and 10 days after they are saying the card is not eligible. This is pure cheating and I would never recommed some one to buy some thing from them. Also its been more than 2 weeks and they did not complete my order as well.

Dear Team, This is reference to Order ID OD[protected] on flipkart pertaining to a HTC desire mobile order which I wanted to gift my fiancé on this 1st diwali before getting married. Really unfortunate that till date there is no clarity on the product delivery and customer team gives a stupid reason of pin code mismatch and the product has wrongly reached to dehradoon. Little furious and flummoxed with the revert from where did the product reached to dehradoon whereas I have clearly written Ajmer address with the correct pincode and details. Customer care team has been giving false commitments from last 1 week but no resolution to my concern. This unprofessional & unethical attitude from flipkart team has lend me in to deep embarrassment and uncomfortable situation with my fiancé as I could gift anything to her this team. Very disappointed with FLIPKART Regards, Arpit Jain [protected]

Hello, I ordered a MOTO E phone on 06-OCT-2014 in flipkart for INR 5499 at FLIPKART.COM bearing the order # OD[protected] . It was intially displaying that the product would be delivered by 10-Oct-2014. Then Flipkart's CEO sent a mail stating that they have some logistical issues and hence the products ordered on 6th would be delivered lately. I was ok with that since I am a long term Flipkart user and believed in them. The next promised delivery date was 15-Oct-2014. But since mthing has moved an inch. I repeatedly called Flipkart on the status of my Product Transit and they asked me to wait. Finally on 23-Oct-2014, I asked them to escalate my issue and they promised that it would be resolved within Oct-27. But all of a sudden, yesterday, i.e,[protected], I got a mail from Flipkart saying that my order is cancelled and my money would be refunded back. THIS WAS DONE WITHOUT MY KNOWLEDGE. I called Flipkart today and they said they can't re-process my order as the Product is not available for the same price. This is clear cheating. they blocked my money for almost 23 days untill today and must have used it in all their financial re-conciliations. Is Blocking Customers Money for all these days and then refunding them back after you are done with all your financial planning - not considered a case of fraud ? Please take my issue to the best people in the industry and I want Flipkart to be sued. Regards, Srikanth N [protected]

Order number:OD[protected] I have ordered samsung s3 neo.when I received the product the seal was opened .I called to customer service for return.they told our technical team will call you w within 24 hr .i did get any call till 7days.after that I called t them back n the customer care people spoke very unprofessionally n rude.dont know whether I will get back my money or not

I have ordered a pair of shoes in Flipkart on October 6th the estimated delivery date for me was October 18th but i haven't received my product on date. I have contacted the Flipkart officials they promised me that my product will be delivered before October 25 10.30am but i haven't received it. I contacted them again they said it will be delivered before October 27th morning 10.30am when i contacted them on October 27th they said that the product is lost in shipping you will receive it by November 6th. I am really frustrated due to this. The consumer court should take necessary action on the online retailer.

I HAD ORDER FOR LG 32LB550A 81 cm (32) LED TV BY ORDER NO OD[protected] AND MY ORDER WAS CONFIRM, IT WAS TO SEND BY EKART LOGISTICS SHIPPING ID WSRP[protected] AND SELLER WAS WS RETAIL AND WAS TO DELIVER ON MON 27/10/2014 TILL 7:00pm BUT MY ORDER HAS NOT BEEN DELIVERYED ON TIME