Flipkart Complaints & Reviews

Dear Sir/Ma’am, I had ordered a Canon EOS M Mirrorless Camera (OD[protected] from flipkart site (i.e – Flipkart). I made payment of 16999 Rs from my Citibank credit card (On 06 Oct 14) Later on I received information form Flipkart side that Flipkart have considered my order for two camera’s (One on Credit card payment & Another on Cash on Delivery- Second one I never ordered - Order No.- OD[protected] I received a sms from Flipkart side asking for me whether i want both orders or just one, as i have ordered & payed for just one so i replied with one only, Flipkart then saying that you have cancelled one order and the second order is on the way, without informing me that that order is COD(Cash on Delivery) Now I am being cheated hear as 1) I did the payment already in advance so there is no point of COD and there is a cash back offer of 10% on my citi bank credit card (i.e1700 Rs) 2) By sending my order on COD I was not mentally & financially prepared for cash on Delivery 3) I want Credit card payment mode 4) I loosed my credit card point benefit 5) Lost confidence in ONLINE site & company Please contact on ([protected]) & Use Email Id - K.[protected]@gmail.com

Hi, On the Big Billion Day by Flipkart I purchased a Asus Phonepad 7 tablet Priced at Rs. 5499. Even after a call made prior to the dealer.. The delivery guy came without notice and after promising to be there the next day no one turned up and got a notification that the item has been cancelled.. without any information. On calling twice they apologized but no resolution.. Now after sending them an official mail.. they have responded and have asked to buy the product again and they will refund the reminder Rs. 1500 in my Flipkart Account.. However now the item costs Rs. 7299 and it is changing every week.. Is this a joke ? First they tell me to refund Rs. 1500 to my wallet.. not cash as I will have to purchase something else FORCEIBLY.. I''m not okay with that.. This is Pathetic

I had received damage item which is zenfone 5 mobile from Asus . I talked to tthe customer care and they are reready to replace it but I hadn't received the item till yet . I am disappointed from the flipkart for giving this type of service .. I gifted this phone to my mom and they opened it up with damaged phone ..

i ordered one adidas aeron lea flip flops which was sum amount of 1299 rupees..this order was placed on 18th oct..after it is delivered next day i applied the return request as the size issue, but i didnot get any response to that, n that product is still with me useless..my order number was OD[protected].n i m very disappointed with flipkart service for the first time.

I have order Nokia Lumia 520 and there is problem with bill which delivered by you... Problem with IMEI No. In bill there is another IMEI No.<[protected]> and in Box there is different IMEI No <[protected]>... And my order no. Is OD[protected] So plz clear it.....

Sir I had purchased Penosonic T31 online payment done on 27/9/2014, set received on 01/10/2014 but, unfortunately Hand set is having problem with sound system (sound for Incoming calls). So, I request you replace the same as earliest. my details as follows: Name : K.M. Dixit Tax consultant 1554, Maruti galli, Belgaum-590001 online payment done on 27/9/2014 Rs 4470/= Order for Penosonic Mobile (White) T31 Kindly do the needful at the earliest. with regards k.m.dixit, Belgaum

My order Number OD[protected], has not been delivered yet, Which should be delivered on 20th october. It says product undelivered on customers request and I dint do that. It says rescheduled to 0.00.00hrs?? Will it be delivered or not ? I have been waiting for it for past five days.

Sir i ordered a laptop hp envy m6 from the flipkart. But they deliverd me hp pavillian m6. After i recieved it first time charger was burnt. when i contant hp customer care to exchange they deny saying that this product is not matching. 2 days before display went. now what i should do sir. Sir i am helpless. my order id is Order ID: OD[protected] Product: HP Envy M Series Laptop Now i want hp envy m6 laptop. because i purchased hp envy m6 but flipkart denying me. i am attaching some photos and product descrtiption that i saw on the website. but they dont deliverd me right product.

Dear Sir, I have bought a pen drive of 16 GB(Make: Sandisk), Order ID: OD[protected], Order Date:[protected], Invoice Date:[protected] &amp; product detail: Pen drivesFSN: ACCD3VYMG6UHSG3H WID: W78673, through Flipkart. But from yesterday it is not working. As it has an warranty of 1 year I would like to request you to take proper step either to replace or repair it. Thanks &amp; Regards, Rais Pathan M: [protected] Mail id: [protected]@gmail.com

Sir/Madam, My order ID is OD[protected] done on 21st Oct'14. But till now ie. 25.10.14 2 pm it has not reached Bhubaneswar. Also the tracking shows the consignment is expected in Bhubaneswar twice i.e on 23.10.14 and on 24.10.14. I dont know exactly what's happenong i can be contacted on [protected]. regards SANATH SAHU

Flipkart customer care responses are pathetic. I am still awaiting my samsung pro mac book cover which i had placed order on line on 12.10.14. I receive an sms on my registered mobile that the pkg will be delivered on 21.10.14 before 7 pm. I get a call around 4.30 pm from the delivery executive asking the landmark which i explained to him. After long time waiting around 6.30 pm i again called this executive to confirm as to when he is deliveringthe pkg, to my surprise this felow informs that he hd taken the pkg by mistake and the delivery address mentioned is not pertaining to his area and he has given thre pkg back to his office. I tried getting to take his office no. but this gentleman disconnected the phone and then my frequent calls to him were a waste as he never responded the calls. Late evening i called the flipkart customer care on this non delivery and to my one more surprise get a reply from the customer care executive that the pkg could not be delivered as there was no response from the customer is what has been updated by their logistics partner which is nothing but taking customer for a jolly ride. My various calls to the customer care after that till today 25.10.14 for delivery of the pkg has gone futile and with the customer care having to tell the same system updation of 21.10.14 and nothing much to offer other tan an assurance that the pkg will be delivered for sure but when, god only knows. Flipkart does not have any controls on the delivery and are least bothered about the customer once the money is received is the attitude of the call centre. Really pathetic and frustrating it is.

Hi, Please note my Order ID to track the Details first.. Order Id is OD[protected]Product Name:- Motorola Moto 360 Smartwatch let me tell you the order details. Order booked on :- 14th Oct 2014.. Expected Delivery was 24th Oct 2014Order Delivery date got Change once I booked the Order and the New date was 31st oct 2014.. Once I got the New Date I contacted to Customer care on hotline No. and requested them to arrange the product on 22nd Oct 2014 as I want to gift the product to someone else.. and the reply from the team was they will try to get it deliver on 22nd Oct 2014.. after 2 -3 call I got the Message from flipkart stating that my issue will be resolve on 25th Oct by 9 am..( Result the issue is still not resolved ).. Secondly I had already informed the customer Support team regarding the Urgency of Product ( As I want to gift it to some one else on specific date ).. Still the product got shipped with the third class courier company ( Delhivery Courier ).. As I check the tracking details and the mail from flipkart I can expect the delivery on 27th Oct 2014.. where as due to some office work I may be out of station from 27th Oct to 2nd Nov 2014.. I am trying to reach to courier company to know the expected date of delivery so I can make the arrangement accordingly.. But the most disgusting part is no one is answering the call on Delhivery-Partner helpline no. after holding for 2.27 min the call gets disconnected.. I had send them a mail to Delhivery Courier there respecting email id but no one bother to reply on mail.. more than 10 calls.. still no once is ready to answer.. Boss this is the really an Dam Bad experience I am getting with the Flipkart.. First the Order Delivery is Late.. Secondly they are choosing the third class courier company who doesn't care about there customers.. Now I doubt whether I will get my product or not. Secondly find the flipkart expected delivery dates. first promise while booking the consignment was 24th Oct 2014 as expected date of delivery. after booking the product expected delivery date was change to 31st Oct 2014. Then when I had explain my problem to your customer care team, there promise was 22nd Oct 2014. after that i got the Message on cell phone that the query will resolve on 25th oct 2014. ( Result Product is still not received ) Please find the attached mail the expected date of delivery is 27th Oct 2014 and the mail from Flipkart team.. and now you are again back to your old date i.e. 31st Oct 2014 in trailing mail.. [protected]

I have purchased Micromax Canvas Knight A350 through flipkart on 20.10.2014. Yesterday the mobile was switch off automatically and after several attempts it is not getting switch on.Kindly register my compliant and do the needful immediately. Regards Ajay pareek [protected]

I had ordered a mobile MOTO E on big billion day, but i found a display issue in the delivered product so i request to customer care for replacement, the product has been pick up on 13 October and today after 12days from the day they pickup its still in dispatched process, so far I have still not received my product back, I do often Complaints but they every time told me a new date for shipping, my believe is now dying out, maybe I will no longer shopping from Flipkart .. Order ID: OD[protected] Replacement (Return ID: 8472894) mob no. [protected] email : creativecomputers.[protected]@gmail.com

I made a order of my tv on 6th Oct, Fipkart suppose to deliver TV on next day, but after that they have changed to 9th OCT but stiill not recieved till now, please help me out or should i cancel it, because i dont think so they will have this product available.

I've order a product on 14-Oct on FlipKart to be gifted to my wife for Diwali. Delivery date was 23-Oct- (Diwali day) Shipment was done to BlueDart on 16-Oct however till 21-Oct, there was no major moment hence I was worried. I contacted FlipKart Customer Service & they assured it will be delivered by or before 23-Oct (delivery date). I followed via Email & even they confirmed it will delivered via 23-Oct. I highlighted them that BlueDart is not working on 23-Oct due to Diwali & they clearly said it wont be done, still FlipKart's pathetic customer service team kept on making vague promises & assured me that delivery will be done by 23-Oct. There are around 4-6 phone calls which I made to their Call centre in 2-3 days & 8-10 emails which has been exchanged between them & me; & on calls & emails, they promised that "Yes, Delivery will be done by 23-Oct." I requested one of them to keep a follow up to ensure that my Diwali isn't spoiled, but they failed to do so. Yesterday, they said "Sorry Sir, BlueDart isn't working today hence its not possible today" I’ve gave enough opportunities to them. I’ve done my level best to highlight the issue to their team but they remained stagnant. Lazy bones just don’t want to work. Not only emails but also listen to telephonic conversations with their call-centre staff & their floor supervisors (Miss Akshita & Miss Saumya couple of name I remember). If they have taken action on time rather than given vague promises & assurance on emails, I’d have received my delivery & my Diwali would not have been spoiled. Selling this Product; FlipKart makes money & by delivering the product; BlueDart makes money but they can’t make money on the cost of customer’s happiness. Check the number of emails I’ve sent them & their untalented staff’s reply/ confirmation for delivery on 23rd on them. Check the number of minutes I’ve wasted on phone with them in order to highlight this, but ZERO action from them. I've been under mental torture dealing with them? They spoiled my Festival? They constantly developed hopes for delivery on a festival day & failed to deliver? Is this level of service we expect from one of the big Ecomm websites? They celebrated BigBillion Day, is this how u treat your customers? Not BlueDart but FlipKart Team is totally responsible for spoiling my Diwali

I've order a product on 14-Oct on FlipKart to be gifted to my wife for Diwali. Delivery date was 23-Oct- (Diwali day) Shipment was done to BlueDart on 16-Oct however till 21-Oct, there was no major moment hence I was worried. I contacted FlipKart Customer Service &amp; they assured it will be delivered by or before 23-Oct (delivery date). I followed via Email &amp; even they confirmed it will delivered via 23-Oct. I highlighted them that BlueDart is not working on 23-Oct due to Diwali &amp; they clearly said it wont be done, still FlipKart's pathetic customer service team kept on making vague promises &amp; assured me that delivery will be done by 23-Oct. There are around 4-6 phone calls which I made to their Call centre in 2-3 days &amp; 8-10 emails which has been exchanged between them &amp; me; &amp; on calls &amp; emails, they promised that "Yes, Delivery will be done by 23-Oct." I requested one of them to keep a follow up to ensure that my Diwali isn't spoiled, but they failed to do so. Yesterday, they said "Sorry Sir, BlueDart isn't working today hence its not possible today" I’ve gave enough opportunities to them. I’ve done my level best to highlight the issue to their team but they remained stagnant. Lazy bones just don’t want to work. Not only emails but also listen to telephonic conversations with their call-centre staff &amp; their floor supervisors (Miss Akshita &amp; Miss Saumya couple of name I remember). If they have taken action on time rather than given vague promises &amp; assurance on emails, I’d have received my delivery &amp; my Diwali would not have been spoiled. Selling this Product; FlipKart makes money &amp; by delivering the product; BlueDart makes money but they can’t make money on the cost of customer’s happiness. Check the number of emails I’ve sent them &amp; their untalented staff’s reply/ confirmation for delivery on 23rd on them. Check the number of minutes I’ve wasted on phone with them in order to highlight this, but ZERO action from them. I've been under mental torture dealing with them? They spoiled my Festival? They constantly developed hopes for delivery on a festival day &amp; failed to deliver? Is this level of service we expect from one of the big Ecomm websites? They celebrated BigBillion Day, is this how u treat your customers? Not BlueDart but FlipKart Team is totally responsible for spoiling my Diwali

I got call from courier guy(+91-[protected]) to handover the this Item(order OD[protected] today(24th Oct 2014 3:50PM), and I gave him the exact address where he has to come but he said can't come to my house to handover instead of that I need to go where is was standing to collect the Item. In that case what is the purpose of giving exact address while ordering. I called customer care for informing this and take necessrey action he also said he can't do anything. I can't accept this type of service from flipcart and I am not interested to continue with flipcart going forward, and I cancelled this item only bcz of this service

OD[protected], I have ordered this product on Oct 6 th 2014 . There was no response till 20th October 2014 neither the status update . I called up customer care to enquire about the status Customer care responded that product was not available and requested to cancel the order. As frustrated with response, I shouted at the customercare that how did i order product when it was not available ( have seen product available in flipkart on some days between 6th -20th October with avaliable status). customer care said they can't help and they did cancel the order. shocked with the Order status online as cancelled again I called the customer care sir we have refunded ur amount cannot help with product.I feel like cheated.how can flipkart do this kind of business.I wanted to file a cheating case with consumer forum.can anyone help please?

Dear Sir, Please find the below mail and request your help on the same either the Exchange or the Refund. I have Complained of the Mobile Asus Zenfone 5 A501CG Red which I brought for Rs. 8999/- on a EMI bases using my Credit Card, which I booked it on 18th Oct 2014 and the same was delivered to me on 21 Oct 2014, as the Phone has a issues of getting heated and battery is getting dried off within 4 to 5 hrs, so I have called Customer Care and requested them to help me to exchange the Phone to the company Flipkart. And this is what shocking I get to hear from the customer support team, when I got a call from the Flipkart, at 1st it was from Mr. Arun & then 2nd with Mr. Manoj, & then one more Lady were she transfer the call to Mr. Rakesh who is the Manger I suppose. Mr. Rakesh says, the same product is not available right now with them, and he will go for refund of the money, then I told him boss now which is already more than a week now, I don’t have a phone with me, so please exchange the phone and give it to me at earliest, then he said in that case I don’t know when the phone will be exchanged and delivered to you. Then I asked him, you don’t know when it will be delivered then what is the next opposition I asked him, he said we have a different colour of the Asus Zenfone 5, were as Red is not available for which you have to pay more Rs. 1000/- to get it. Then I told him why should I pay more thousand rupees to get the phone, then he said the other opposition left is, you take the refund of your money which again will take more 08 days. Then I told him if the Refund the money is taking more than 08 days, so totally I will be losing 15 days for which I have to make all the charge with the EMI to my Bank, for the mistake of FLIPKART by delivering a defaulted product, why should I, then he says this is the only opposition left you decide, we can’t help you in any way. Please need your help on the same, the FLIPKART is saying they can’t do anything more on this, were I will losing my money by paying the EMI to the bank with defaulted phone. Thanks in advance for your help. Regards, Kumar Chandran +91 [protected]