Flipkart Complaints & Reviews

battery backup is very bad so i have contact to flipkart customer care they are not responding properly and telling silly reasons and avoding my calls .they are not giving proper service and extending the service dates .no common statements from customer care executives .i am very embarsed about the product i loose the trust on the site .first date of calling is on 2nd november 2014 they extended to 4th november but my problem is not solved and again i called on 5th november 2014 and they are extending date but problem is not rectified so i want to exchange my mobile

Hi Its about a cash back offer that was assured to me on my laptop but later they refrained from it. While making this order for laptop, I did not have access to the internet, So I called the Flipkart customer care. They assured me that I can order for laptop through call. I went on to discuss all the offers on laptops with the customer care person. As I had a budget of 35, 000/-, I asked the customer care person to look for laptops in that range. He came up with a laptop the cost of which was around 40, 000/- and had a cash back offer of 10%. So I went on to book this laptop. After a month of receiving the laptop, I didnt recieve any cashback. In between I have called regarding this, the customer care person said that it takes time for cash back. Again after some months when I called, they said that there was no offer like this on laptop, a completely ridiculous thing. Then after discussing with them about it, that got resolved. Then they came up with a new explanation that the cashback offer was only valid if I would have paid while making the order but not through COD. Regarding this claim they made, I had a fine discussion with the customer person just while making the order. I have asked him that the amount to be paid(40, 000/-) was not available with me right then, so I asked him if I can pay while receiving it. To this concern of mine, he checked and replied that its possible but I have to pay through my card. So I did as was said. But now as I call to any customer care person they either don't reply(keep me waiting ) or simply deny to the offer. Hope you take this matter into consideration. Waiting for your reply. Regards Saswat

I have ordered Lenovo A536 (order No OD[protected] mobile on Oct 19, 2014.. it had a delivery due time of Oct 28, 2014.. As per the tracking number item has reached local courier office on Oct 23, 2014. But till today Nov 05, item is not delivered When contacted Flipkart or courier company getting redundant response... Horrible customer experience and no one is taking the responsibility...

I am first time purchasing mobile phone on flipkart all Accessories available there like charger headphone but main problem is mobile phone missing I am already registered complain but no response my registered 4th november. 2014. email : s.[protected]@gmail.com please resolve this issue ...

Order id ;OD[protected] Invoice date 11-10-14 Delivery date;12-10-14.time 15-17pm Product name Philips 32PFL3938 32 inches Led TV @ 18490 Net Respected sir, I have purchased above said product from flipkart & till today it is not installed after 23 days. I have request many times to your officer but I am not satisfied by your officer.Pl. you take interest and so some proper as soon as possible. with warm regards, S.N.Jaiswal E.Mail; jaiswal.[protected]@gmail.com E.mail: [protected]@yahoo.co.in Phone [protected], [protected] [protected]

We had ordered for "Geronimo Stilton" book for my son thro' flipkart on 31.10.14. We got an sms that the same will be delivered by 8th Nov. 2014. (ID FMPC [protected]) . On 4th Nov. 2014, a flip cart executive (Name not known but his mobile no. is [protected]) called on my mobile no. As i was in office, I could not receive his call. When I called him back he did not pick the call. On 5th November 2014 again the executive called and stated that he is standing in front of my house and he will be delivering the same. But till now, no book has been delivered and he is not even picking the call. A very bad service indeed!!! Please direct the executives to atleast pick the call and respond properly. Dr. Isloor.

Hi My syed Irfan, I have ordered a Zen phone 4 Asus Order ID: OD[protected] Dated 28 October, 2014 6:07 AM. Late after a Day or two I had requested for RETURN, there was a call from flipkart to my contact no since there was no response the request was delayed for next day, but late after that there was no response from flipkart the return request was canceled without any notification, then again I had requested for return day before yesterday the call was expected today 05/11/14 3:30 PM, but i dint get any call from them, when i spoke to customer support they updated my number was not reachable to it is now postpone to 7th Nov 2014 4:00PM, its 9 days now after getting a NEW Phone I'm not able to use my PHONE. Now I need my money back I don't need the replacement. Regards syed irfan [protected]

Hi, This is in reference to my purchase which I did on flipkart. I had given them my VAT/TIN number so that they can send this to seller and put it on my purchase bill. However, no one from last 3 weeks has turned out to help or fix my issue. It's just their laziness or I don't know what, that they are not willing to reply on my email. I had also called their helpline, where the executive had confirmed the issue will be fixed in few days, however that too has been 10 days old. I am not sure who to escalate this issue and I am sure there are lot o[censored]sers like me who has suffered this kind of issue. Flipkart order id : OD[protected] Regards,

Sir i brought a new asus zenfone 4 from flipkart before 74 days.company guarenteed for the gorilla screen is damagedamage free and scratch less .before two days display of my phone screen was damaged.i sent a service request to asus customer care they don't try to reply or service to me .flipkart transaction id:wsrc[protected], Flipkart order id :-od[protected].my phone number:-0 [protected]

Order ID; OD[protected] Order date;06-10-14 Billing Address; SULOCHANABEN NATWARLAL JAISWAJ, 22/PRAKASH NAGER SOCIETY, CHANDLODIA, AHMEDABAD-385001 GUJARAT, INDIA, Phone ;[protected] Respected sir, I have purchased product-PHILIPS 32PFL3938 32 INCHES LED TV ON DATED[protected].Till today it is not installed. What we should do for this?Shall we go to consumer forum? Pl.do your best.With this product, there is lot of pain & mental harassment.I have to make lot of request on customer care, Pl.cheque record regarding my request. with warm regards S.N.JAISWAL E-mail; [protected]@yahoo.co.in; [protected]@gmail.com [protected]; [protected]

I have booked a ASUS ZENFONE 4 on 20th October 2014 in Filpkart with the order ID -OD[protected]. The product was supposed to be delivered on 28th October 2014 . It was delayed to be delivered on 1st Nov 2014 and has been rescheduled 3 times and not delivered yet.It was a horrible experience form flipkart and every time I call customer support the answer from them is 'the product is out for delivery'.

I ordered a GATE 2015 book containing CD on Nov 3, 2014.As I open parsal I saw book doesn't containing a CD but a duplicate plastic CD. I am sending a photo of plastic CD. Please provide me a original CD as soon as.Please note my complaint and give me response to [protected]@yahoo.in. Thanks.

Order No: OD[protected]. 1. Item (Smartphone) was purchased via Flipkart on 16th August, 2014 via SBI netbanking with the offer displayed clearly stating 10% cashback on purchases with SBI 2. I call up Flipkart's customer care representative on 17th August, 2014 asking when the cashback will be received to my account. I am informed that the cashback amount will be credited to your account on 17th October, 2014 3. I do not receive the cashback till 17th October, 2014 4. I again call up Flipkart's customer care asking about the cashback status and their representative informs that due to some technical problems at Flipkart's end, the cashback will be credited to my account on 27th October 5. I do not receive any cashback till 5th November 6. I again call the customer care of Flipkart asking for the status and your representative informs me that cashback is not possible since I have made a purchase using SBI netbanking This is how Flipkart misguides their customers fooling them into buying your products. I need a clear resolution to this issue and also arrange to refund the cashback amount to my account Thanks Arihant Dugar

As flipkart providing offer on redmi 1S on 4th nov n when i try to book i got error that internal problem occur and it happen with me thrice even in last offer as well and i log complain about 21th oct 2014 about the same issue but again i got same complain regarding flipkart as in last offer i dont have snap shot of the complain as well and even i try many time to book it but at last it show that out of stock

I placed order OD[protected] on 10th Oct' 14. They took 15 days to deliver the product and finally I got delivery on 25th Oct '14. I was already regretting my decision to order online. To my surprise what I got was not what I ordered. Product delivered was of a different brand and of inferior quality. On 25th Oct '14, I requested for a replacement on their website. However their back office later came to know that the product is not available at all however they did not bother to inform me. I called customer on 29th Oct '14, they apologised for the delay and wrong product and promised a replacement by 31st Oct '14. Finally when I did not get any replacement till 4th Oct 14, I again called customer care. Now they again they told me that product is not available and also that I can't get a refund as I have exceeded number of days allowed for refund. This is clearly fraud. Basically they wasted my time and in the end rob me of my money. I wish I can give them a fitting reply for their fraud. I have decided not to shop with them in future.

i have been purchased MOTO G from your site in the month of march. on that time 10% cash back offer was running use of axis bank ATM. please find detail:- Order Id:-OD[protected] date:-12/3/2014 Billing Address:- Preeti Arora 47, MM Road Rani jhanshi Marg Jhandewalan Remple New delhi. Kindly check and revert on urgent basis and revert me on [protected] and [protected]@hotmail.com. Thanks

Hi, My registered mobile no.is [protected], and my order id is OD[protected]. I had ordered for a micromax mobile canvas nitro for 13089/- on 30 sep, that was delivered on 01 oct 14. However, within 4-5 days there occurred with a problem with the mobile, the screen went blank all of a sudden, and then i tried switching it, but it did not start, then i had to take out the battery and start it for 2-3 times then it got switched on. I had called customer care around first week of october, the flipkart executive told me to reset the phone on factory settings and use it, i had done the same and phone was fine for 10-12 days, again this problem started occuring. so i had lodged my first complaint on 27 oct, and i was told that i will receive a call within 48 hours, I had recieved only messages that flipkart was not able to contact me time and again. I did recieve a call from your executive on 29th eveving once, in which she said that flipkart don't have any replacement available and they will refund my money. I told her, replacement would be better, and since i was in meeting that time, so i asked her to give me a call back in 10 mins, she said she will, but i didnot recieve any call there after. I dont understand how I was only not reachable for flipkart and available for others. further, on 31st oct i had recieved a mail that since they were not able to contact me, they have turned down my return request. I don't understand how can such issue b turned down with sending me an sms or call? further I had again lodged a complaint on 31st oct itself, for which I was told, that i will recieve a call on 01 Nov, 1230pm. The executive had called around that time, But there was lot of nice from your executive's side, and he said he will arrange a call back, I told him not to hand down the call, bacoz of my past experience on 29th, to which he assured that he will call me within 10 mins, but instead i received a message that i will get a call around 6pm on 01 nov. I did got a call around 6 pm, but as i was about to pick up, call got cut and i recieved a message again that i will get a callback around 1230 pm n 2nov. I had immidiately called up customer care, but no help. I dont understand how i was not contacted upon my alternate no. further I have not received regular intimation on my emails either. On 3rd I had got call again from flipkart after repeated complaints on phone, the executive told that the product is not available so he will arrange for refund and collection of the product back. However, still no coresspondence after that and I had no other option but to show the phone to authorized service centre of micromax, as I have this hard earned 13000 worth of product, which i had taken after much research and voila! I m not able use it.. so this service centre person has given following problems in the set- 4107:Phone reboots, 4901-DISPLAY SEGMENTS MISSING, 4911:DISPLAY TOUCH NOT WORKING. I had not used my mobile since first complaint, and pathetic customer support from flipkart left me with no option but to save my money through service centre interfernce. I had good experience in the past but this time every thing is ruined. I would request the matter may be looked upon on priority and issue may be resolved at the earliest. Regards Monica

There was an order of a phone which was placed on 16th of October on flip kart and they have given me an expected date of delivery as 3rd of November due to festival season. On my daily tracking with the delivery part, I have tracked, Waybill No : [protected] Reference No : 49779487 Pickup Date 18 October 2014 From Bangalore To Jamshedpur Status In Transit Await Delivery Information Expected Date of Delivery 25 October 2014 Status and Scans Location Details Date Time * Waybill No : [protected] Ccu Bda Warehouse Shipment Further Connected 21-Oct-2014 06:42 Ccu Bda Warehouse Shipment Arrived 21-Oct-2014 01:45 Bial Hub Shipment Further Connected 19-Oct-2014 10:28 Bial Hub Shipment Arrived 19-Oct-2014 04:50 Jigani - Ops From Ele/Blr Shipment Further Connected 18-Oct-2014 22:31 Jigani - Ops From Ele/Blr Shipment Arrived 18-Oct-2014 09:32 On my daily follow-up with the Blue-dart team, they have given some of the other reasons, which every day give me mental stress and depression, every day fight with house members in stress. But at the end also they don't have any proper explaination, I have the voice call recordings. Whenever I use to call to FlipKart, they end up saying that the you have to wait till the promised date of delivery and we cannot take any complaint before that, yet till today i didnt received the product. I have all the screen shots, all records & mail communication. They have never came forward to give explaination, and on my regular follow-up they haven't taken it seriously. They have given me mental harassment, fights at house depression business loss, and money loss, BUT STILL THE PRODUCT HAS NOT BEEN DELIVERED

I ordered a sunglass on their website. They gave me the delivery date of 29th of October but they didn't. When i enquenquired they said it will be delivered by 30th of October. Then they gave me the date of 2nd of November. Then they gave me the date of 4th of November. 4th November is also gone and my order is not delivered yet. My order number is OD[protected]. And the worst part is they have taken my money.

I have been committed since 20th Oct.14 for the delivery of my shoes which I wanted to wear in Diwali. Again and again I have been committed to deliver my shoes. I am sending below the trailing communication with FlipKart: ________________________________________________________________________________...⇄ Update from Flipkart Customer Support for OD[protected] [Incident:[protected]] 2 messages Flipkart Customer Support <[protected]@flipkart.com> Tue, Nov 4, 2014 at 9:17 AM Reply-To: Flipkart Customer Support <[protected]@flipkart.com> To: [protected]@gmail.com Hi Sanit, Order ID - OD[protected] Product - Arthur Slip On Shoes Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused. However, I have escalated the issue to the concerned team and they will get in touch with you with the resolution by November 08, 2014. I request your kind patience in this regard. Please write back to us should you have any other questions or need further assistance. Regards, Samantha Raj R Customer Support Incident History Auto-Response 04/11/2014 08.25 AM Dear Customer, This email is for your reference only. You do not need to reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com Customer By Email (.) 04/11/2014 08.25 AM [protected] Forwarded message[protected] From: Sanit Shah <[protected]@gmail.com> Date: Tue, Nov 4, 2014 at 8:07 AM Subject: Re: Update from Flipkart Customer Support for OD[protected] To: Flipkart Customer Support <[protected]@flipkart.com> Since 22nd Oct. I have been committed only...but no delivery yet. I am really very surprised to know about your services. I am confused to give any further order to FlipKart in future. Actually, Since 20th Oct I have been only committed for the delivery. I am really not getting the reason for this. ?????????? On Sun, Nov 2, 2014 at 8:06 PM, Flipkart Customer Support < [protected]@flipkart.com> wrote: > [image: Flipkart.com] > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > ORIGINAL > PRODUCTS > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ CASH > ON > DELIVERY > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ FREE > & EASY > RETURNS > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ 100% > BUYER > PROTECTION > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > > Dear Customer, > > We apologise for taking longer than expected to resolve your issue. We > request you to provide us time till 04 Nov, 8:00 PM to get back to you. > > Thanks, > Flipkart Customer Support > > Flipkart.com > <http://www.flipkart.com/ch.php?utm_medium=email&utm_source=order&utm...⇄ > > 24x7 Customer Support | Buyer Protection | Flexible Payment Options | > Largest Collection > [---001:003501:05048---] Sanit Shah <[protected]@gmail.com> Tue, Nov 4, 2014 at 9:42 PM To: Flipkart Customer Support <[protected]@flipkart.com> Since one month you are just resolving the issue...is it the way you treat with Pre-paid Customers???????????????????????????????????? I would never recommend anyone for Flipkart for Prepaid...I am just posting this screenshot on my Facebook to share this to my all friends...this is totally unacceptable...!!! ________________________________________________________________________________...⇄ Sanit Shah Mumbai Cell: [protected]