Flipkart Complaints & Reviews

I am a regular customer of Flipcart. I have ordered screen guard for Samsung Galaxy mega 6.3 (I9200) SMOLIFE @ Rs. 649/- vide consignment No. [protected] in the mode of cash on delivery, which was received on 29.10.2014, but after opening the parcel I found the item is damaged one. Now I want to return the item and to get back the amount I paid. I wanted to return it as procedure but it did not worked out due to no stock and server is giving problem of the provider. I just can't think flipcart can supply this quality product. This is for your kind information and necessary immidiate action. SANJEET SEAL PRANABANANDA SEVA NIKETAN, BHARAT SEVASRAM SHANGHA, NEAR JAIL ROAD PETROL PUMP, JAIL ROAD, SHILLONG - 793001

I ordered a mobile phone from Flipkart and paid extra for one day delivery. I was supposed to receive the product by the next day but since i did not receive it by 6 in the evening, I called their customer care to check. They said that the product will be delivered by today and I should wait till 9'o clock. If I still don't receive it, they will register a complaint and pay me compensation amount. I did not receive it till 9'o clock so I called them again. Then instead of registering a complaint, they asked me to either wait for 4-5 days or cancel my order. I asked them if they can deliver it by next day but they refused. So I had to cancel my order. Now, when I ask them for paying the refund, they say that since the order has been cancelled by me, they will not pay anything. I should have waited till 9'o clock. When I told them that the order was cancelled after 9'o clock, they actually have the audacity to tell me that I should have waited till 12'o clock in the night. Now they have simply refused to pay me anything for their mess.

Dear Sir, I am forwarding the same letter which I send it to flipkart narrating the incident 1. I had ordered a Global Nomad Linen Solid Men's Linen Shorts size 34 from your online store on 17th Oct 14. The same was received at the shipping address on 24th Oct 14. However, on trying out the shorts I found it to be oversize and requested an exchange with a smaller one of size 32. Thereafter, I received an email from you on 26th Oct 14 which states that I need to ship the package myself to the specified address as given below:- Rectangle number 180 Survey number 13, 14/1, 17/2, 18, 23/1, 24/1, 26 4th Kilometre Stone, Bilaspur Pataudi Road, Village Nurpur, Gurgaon Haryana 123503 2. From 27th Oct 14 till to date I have been going around with the sealed package across all the courier firms to ship the package back to you. All these firms upon checking for their service in your area along with the pin code of the address mentioned above has stated that it’s a remote village and courier services doesn’t reach till there. With utmost disgust I had checked out atleast 5 or 6 courier firms but with no joy. 3. I then checked the courier firm which you used to deliver me the item, so that atleast they might help me out in reaching you back, I discovered that it was BLUE DART. On reaching the Blue dart centre they again replied the pincode mentioned is undeliverable. You should also understand that I am just behind doing this one thing for the past 24 hrs. With all doors closed in front of me, I thought of calling your 24x7 customer care for assistance. Today I gave a call from the BLUE DART office at about 1130h for solving the mystery. Let me be frank, the assistance provided by the customer care executive was pathetic. He seemed to behave like he is my boss with zero intelligence/ understanding ability. To add to my loosing patience he put me on hold for nearly 3 – 5 mins which is totally not justified. At the end, he told me that the correct pin code would be 122001. Again to add to my worries, On billing the item for despatch with new pincode as told by your executive the BLUE DART service agent told me that new pincode also seems to be erroneous and is probably of the Gurgaon city. So I am still not confident in the destiny of the package shipped to you 4. Before I conclude, let me submit that this kind of a horrible experience should not be experienced by any other customers or me again. I believe by troubling the customer you would never achieve the 100% customer satisfcation displayed on the front page as a highlight of your company. If the issue was of a misprint in pincode then please change it at the earliest. The item will leave the agency at 2000h today, please inform me the correct pincode so that I can again help your firm. 5. As mentioned in the return policy email of your’s, I have despatched the item back to your address, BLUEDART tracking no: [protected]. I am also attaching the scanned copy of receipt for you to track or hunt the item to your warehouse. 6. During the entire episode of shipping the item to your warehouse I had lost 2 complete days work + atleast Rs 500 worth diesel in my car + mental agony of which I am sure your firm will not be able to repay anything back. So its my humble request that I had to bear a sum of Rs 310 for shipping the item, as promised please return it to me at the earliest without making emails/ reminders or troubling me further with some other issues on reimbursing the amount and delivering the new Global Nomad Linen Solid Men's Linen Shorts size 32 . Thank you Vishnu

I have booked motorola g 2nd generation mobile. my delivery date 29th oct . but still i didnt receive the product. if i call flipkart they said will reach you within two days. if they didnt deliver, then i am going to file case against flipkart and Ecom courier. so make my product to reach withtin two days. thanks

I have ordered a pendrive of order no[protected] in 16 october but the item is still not delivered to me..So kindly delivered it as soon as possible.


Kalyan kumar kalita
House no-22, dwarakanagar, chachal road, doljan path, near barman store, kampur, guwahati-781022
Phone number:[protected]

I booked a phone Moto G on 24th of Oct 2014 and they told i will get it on 29th. Today i called them like 6 times and still they are saying you will get it within Sep 2. I am not getting a proper response. Very Bad. They are making the customer unhappy. You guys loosing your business or will be in future if you follow this pattern. Treat Customer is King and see the response.

Hi I have placed order one week ago. I am daily tracking the status for the package. It was required to delivered by 28th Oct 2014. But still i have not received my package. Order ID: OD[protected] Item) Shipment Tracking ID: [protected].

Dear Team, This is bring you a notice from one of my shopping order which is of Rs-1379/- in the month of July and I have only seen the quality which was looking over the Pic that you have mention, I have got the same shoe but only with in three months this shoe was stretched and tear it off and no longer in use. So, I have a request suggest me an alternative either refund my money or change my Shoes with appropriate and best one. Here are few important details are as follows:- 1:-Order Number:- OD[protected] 2:-Price:- 1379/-- 3:-Colour:- Black & white. 4:- Brand Name :-- Fila Carlo 5:- Order Date :-- 13thjuly 2014 5:-City:- Jaipur Thanks & regards, Harit Dutt Bandhu Mobile No:-+91 [protected]

HI I had given my order placed on 10th ofOctober and Flipkart was confirmed that shipment was delivered on 17thof October but not delivered than again Flipkart was confirmed that shipmentwas delivered on 21st Of October but still not delivered myShipment. Again I had called customer care and they confirmed that may beshipment will delivered on 23rd of October 2014. We have alreadygiven payment to flipkart thru my credit card on 7th of October butstill not received goods against my payment. Kindly look in to this matter and hope will get my mobile beforeDiwali Festival.

Hi.. Order no:OD[protected] i have received wrong and it was worst damage piece. i called so many to customer care but no response. Everyday i get a message saying someone will come to collect but no one have come. it is almost 9 th day am getting those messages. This is the worst service and frustrated with your service. still i have not received my refund.

Order No OD[protected], this was ordered on 6th of October, its 29th October, still dint get my product even after doing the complete payment, they just cant keep up the promise date. When i order they gave me a date of 14th October, then they changed it to 21st October, without any prior information, then 22nd i called the customer service, I spoke to a lady by name Mary and her Team lead for about 45min asking for my product, they promise me that surely they will deliver my product by 28th of October, and i waited till 28th evening then again i called up them asking for my product, but again same response "YOU NEED TO WAITE". This time it was the Manager by name Kamal who told me this. "YOU NEED TO WAIT TILL 1st of NOVEMBER". FLIPKART really treat the customer "LIKE FOOLS" what ever they till we need to lesson to it. They really unworthy GUYS. I'M TOTALY SICK OF THIS NOW, I REALLY DONT KNOW WHOM TO CONTACT REAGARDING THIS ISSUE. Could any one help me resolve my problem Please.

Order number : OD[protected] Product : Moto-G2 Order date: 21/10/2014 Status: Shipment is returned I have ordered on 21/10/2014 above mentioned product. From 24/10/2014 got a status message that your product is out for delivery and will be delivered by 7 PM. From 24 to 28 all 5 days in the morning i got this message not the product. On 26/10/2014 called FLIPKART customer care informed him about the matter but the executive said that "they could not contact with courior company and have to wait untill 28/10/2014 ". Last night (29/10/2014 at 2 AM) i got a status update that "Your product could not be delivered and shipment is returned". On this matter i called again to flipkart saying that the delivery person did not showed up, but they said that the phone was unreachable (Which is a lie). Flipkart has cheated me and have done fraud as they have took 11749 rupees from me and kept in for 10 days with updated me with vague status messages and kept in dark for 10 days (including diwali).

I have placed order for Mobile HTC-816. Payment made by credit card on[protected]. But till date I have not received my mobile. everyday I am receiving sms that the item is out for delivery and the system of flipkart is showing the item is ready for delivery, but the item is not delivered. I have even purchased FLIPKART FIRST CUSTOMER, but it is ridiculous that every time I contact the executives, they inform me the item will be delivered within next two days and to wait for another two days. Status on[protected] : The following item has been shipped: Seller: WS Retail HTC Desire 816 Item Price Rs. 21349.00 Qty.1 Delivery by Tuesday, Oct 28, 2014 Status on[protected] Dear Customer, We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 02 Nov, 10:30 AM. Thanks, Flipkart Customer Support Flipkart.com

Dear Team, We had ordered the Induction cooktop 12.0 Prestige on Flipkart on 21st October, 2014. Once we diverted to the payment option and paid it the item got changed due to technical reason and when we received the item it was Mini 1.0 prestige cooktop. When we called customer care and told that send the actual item and whatever the difference will be there, we will pay it. But they refrained and denying to replace the item. Kindly do the needful as these kind of cases has been observed in my some of the friends. Order ID: OD[protected] Item) Seller: WS Retail Review Seller Order Date: 21 October, 2014 3:41 PM Thanks, Vijay Patil +91 [protected]

OD[protected] THIS IS MY ORDER ID I HAVE BOOKED REDMI 1S ON 14 OCT IN FLIPKART SITE, AND THEY TOLD THAT THEY WILL DELIVER THE PRODUCT ON 25 TH OCT, THEY DIDNT DELIVER THAT, AND I MAKE CALL TO FLIPKART CUSTOMER CARE THEY TOLD THAT U WILL GET ON 27 TH OCT, THAT DAY LASO I DIDNT GET THE PRODUCT, AFTER THEY GIVEN ME ASSURANCE 29 TH 11.00 AM OCT WILL RESOLVE YOUR ISSUE, BUT IN MY TRACKING ORDER ORDER DIDNT SHOW THAT ITS OUT FOR DELIVEY, NOW I CAL THEY TELLING THAT WE WILL RESOLVE IT ON NOV 2, THEY THINKING THAT WATEVER THEY TELL CUSTOMER SHOUKD LISTEN SILENTLY

Sir I had bought a pack of 3 boxers from the website flipkart.com ( order date 24 oct 2014) worth Rs.509, while they delivered me a false product(delivery date 28 oct 2014), which does not even resemble any close to the actual product which was ordered by me, and now on the very same day of delivery i contacted the customer care official regarding the problem and they asked me to" keep the product and the specific product cannot be refunded or taken back by any chance ", when they did not deliver me the "specific product" which i ordered online, and atlast they asked me to go to the consumer complaint forums or the consumer court if you have anymore problems regarding the product, and they are helpless. I kindly seek your attention towards this, and kindly help me out to resolve this situation at the earliest because, i find myself to be a bait to finish of their old stock on some customer. sincerely, Salman Nazar

I order by NOKIA XL in 26/10/2014 2:25am and one NOKIA XL COVER ALSO. SO YOUR CUSTMER EXUCUTE TOLD ME YOUR PHONE DELIVERY IN TUESDAY, 28/10/14 SO I RECIVED A MESSAGE DELIVERED BY SAT NOV, 08, BUT TODAY NOT RECIVED MY PHONE THAT WAS I AM SENT A COMPLAN PLEASE CAN YOU SENT IMMIDEATILY

Sir One of your flipkart fellow called me about cancelling my OD[protected] order due to out of delivery area then i requested address change for my order OD[protected] as earlier it was out of delivery area . I Requested address change to - C-9/24, opposite Kababs and curries, Chitrakoot, Vaishali Nagar Jaipur - 302021 Rajasthan Ph: [protected] I have a confirmation mail recieved from flipkart for address change. Thankyou Parvat Singh

I have order moto 2nd gen mobile, it got delivered on 23rd... That was a damaged one... Given complaint for replacement no in same day through mail no one responded to that mail.. So I given complaint through call on 25 the no one responded again today 28th... And one more complaint I have order moto g 1st gen.. To my bro with other mobile number... To this I got a mail saying that product delivered to the address but that was not happened... Really feeling very bad on flipkart service 1) product damaged one 2) no replacement 3) not delivered the 2nd order... I am getting head ache by calling these people balance waste... Kindly do the favour to me I want money back...hope this message will help me...

Dear sir/mam i bought samsung 8gb memory card through your company that product was damaged so kindly changed my product Thanking you THENNARASU.C [protected]