Flipkart Complaints & Reviews

Dear Sir, Please find the below mail and request your help on the same either the Exchange or the Refund. I have Complained of the Mobile Asus Zenfone 5 A501CG Red which I brought for Rs. 8999/- on a EMI bases using my Credit Card, which I booked it on 18th Oct 2014 and the same was delivered to me on 21 Oct 2014, as the Phone has a issues of getting heated and battery is getting dried off within 4 to 5 hrs, so I have called Customer Care and requested them to help me to exchange the Phone to the company Flipkart. And this is what shocking I get to hear from the customer support team, when I got a call from the Flipkart, at 1st it was from Mr. Arun & then 2nd with Mr. Manoj, & then one more Lady were she transfer the call to Mr. Rakesh who is the Manger I suppose. Mr. Rakesh says, the same product is not available right now with them, and he will go for refund of the money, then I told him boss now which is already more than a week now, I don’t have a phone with me, so please exchange the phone and give it to me at earliest, then he said in that case I don’t know when the phone will be exchanged and delivered to you. Then I asked him, you don’t know when it will be delivered then what is the next opposition I asked him, he said we have a different colour of the Asus Zenfone 5, were as Red is not available for which you have to pay more Rs. 1000/- to get it. Then I told him why should I pay more thousand rupees to get the phone, then he said the other opposition left is, you take the refund of your money which again will take more 08 days. Then I told him if the Refund the money is taking more than 08 days, so totally I will be losing 15 days for which I have to make all the charge with the EMI to my Bank, for the mistake of FLIPKART by delivering a defaulted product, why should I, then he says this is the only opposition left you decide, we can’t help you in any way. Please need your help on the same, the FLIPKART is saying they can’t do anything more on this, were I will losing my money by paying the EMI to the bank with defaulted phone. Thanks in advance for your help. Regards, Kumar Chandran +91 [protected]

I have book Microwave (LG MC2143 CB 21L) on 17th Oct-14. They have informed me that product will deliver to me at 21st Oct at 10-12 pm, but they cann't deliver that product to me on that day. So, I have talk to there Customer care center and they told me, due to festival it will take another 24 to 48 hr. Now, after that they have cancelled the order on 23rd Oct. Every thing was clear(payment). And told me very-very stupid reason that in U.P. they can't deliver product. Now, my Question is that why not they informed me earlier they can't deliver in U.P. on very last moment they told me about it. Which is really not excitable. I want action ageist them.

I’ve purchased an HCL ME G1 Tablet from you-Order no. OD [protected], Dt.18.08.14; delivery Dt.20.08.14;Invoice No.EDGE/14-15/5513.After usage of one and half month it turned out of order!Naturally I submitted it to an HCL Authorised Service centre.The technicians said that the PCB(Printed Circuit Board)of this device is tampered and already changed.That means Flipkart provided me a damaged repaired “second-hand” product!!And its manufacturing was too old-December, 2012.The Service Centre also denied to give me any warranty benefit. For your kind information, I am a handicapped person, unable to go for servicing repeatedly. Under this circumstances, I earnestly request you, kindly replace my HCL Me G1 Tablet as soon as possible.Hope, you will dissapoint me not.

I have bought sony xperia zr on the big billion day sale on flipkart and have replaced my mobile twice as it had defecs 1, Restart problem 2.Wide gap at back pannel 3.Flasps were lose I want the comapny to give me refund instead of sending the defective peace again and again

My order ID is OD[protected]. I got a message from Flipkart on 21st October around 1pm that the MotoX I ordered will dispatched before 7pm that day. When I returned from office and checked, it wasn't dispatched as mentioned. When I called Mohaneshwaran, the one mentioned in the message I got irresponsible answers twice saying that delivery guy has messed up the address with another area and the other time someone else answered that the one suppose to deliver had fallen ill. When I checked with customer care the reason mentioned there by delivery person was no one was there to receive the package in my place. How could this happen! It was his fault and gave a faulty reason to the company as well. The one who took the complaint said I will receive the package on 23rd Oct before 9pm or 24th morn 10:30am at most. If I'm not getting my mobile on 24th morning, I'm planning to cancel my order and never gonna place with Flipkart again ever! I have shopped in other sites but this has never happened. Getting a message, expecting a product and then not receiving at all. Better don't send a message. Worst part I had to follow up each and every time to just hear that I will get the product the next day for past three days. I'm done shopping with this site. Even customer care people are irresponsible and not giving answers properly. Worst service you ppl have.

Dear sir, Order ID OD[protected] booked Motorola moto g mobile in flipkart website as on 17.10.14 and I received as on 20.10.14. At the time of inserting sim its allow only outgoing calls after this issue I contacted Motorola customers care to explain that issue. they told some procedure i done it butNow also have same problem.2. Speaker also not in clear mode. Echo developed in each and every calls.now I connected mobile to internet. I used uc browser whenever a keyboard popup a bluvish line passing continuselly. Please kindly replace the mobile.

On 18th oct 2014 I have order Crocodile roller pen. The product does not meet my satisfaction. So I want to return it back. On website they are showing 30 days replacement gurantee but when I spoke to their customer care we cannot replace the product and also I cannot return the product back. They a making fool to people. I they will not reply to me I will push then to consumer court. And I mean it seriously.

I PURCHASED THE SAMSUNG LED TV ON[protected] MY ORDER NO OD[protected] 1ST DELIVERY DATE WAS GIVEN[protected] WHICH IS NOT COMPLETED 2ND DELIVERY DATE WAS[protected] WHICH IS NOT COMPLETED 3RD DELIVERY DATE WAS[protected] WHICH IS NOT COMPLETED NOW THEY GIVE DELIVERY DATE[protected] I DONT KNOW WHY THEY REQUIRED 17 DAYS WHEN THE PRODUCT IS IN MUMBAI WAREHOUSE & LOCATION FOR DELIVERY IS IN MUMBAI. THEY GAVE THE RESON FOR DELAY i.e. BECAUSE OF 6 OCT BIG BILLION DAY WHEN TRACKED MY ORDER, FROM THE BEGINNING IT IS SHOWING "Item has been confirmed by the seller" AND NOT UPDATED TILL TODAY I THINK PRODUCT NOT MIGHT BE IN STOCK. THATWHY THEY ARE PROLONGING. INDIAN GOVT MUST TAKE ACTION AGAINST FLIPKART. IF THEY FELL TO GIVE DELIVRY ON[protected] I WILL GO TO CYBER CRIME CELL BKC, MUMBAI & CONSUMER FORUM COURT

195Dear Sir I have purchase a saree from flipkart.com on aug 21 2014 the order number is OD[protected]. But the quality was very poor and we returned back the same on 27 aug 2014 back to flipkart and requested for return back cash. But until today they informed us that transaction has been made to the account number we provided. But till today we are still waiting for the refund amount of Rs.1499/- This issue created us too much tension and frustration. They are not even replying properly for the request and nor the giving the contact number to talk to them in phone. Also i have provided the bank statement to them telling that i have not received the amount. But still they dint provided any proof for bank transaction. Kindly help us to get the refund amount from them.

I BOUGHT AN REDMI 1S MOBILE THROUGH FLIPKART.I GOT THE DELIVERY ON 20TH OCT 2014.BUT THE MOBILE IS CAME WITH DISPLAY FAULT.BRIGHTNESS ALSO NOT WORKING AND THE SCREEN IS FLICKRING.I WANT THE REPLACEMENT OF THIS DEVICE BECAUSE IT IS NOT AN JUST SOFTWARE ISSUE ITS AN HARDWARE PROBLEM. SO KINDLY REPLACE MY HANDSET. I ENCLOSED THE COPY OF BILL WITH THIS COMPLAINT.

Respected Sir, I am Biswal Biswas from Mankar, I brought a Timex analogue watch at 14th oct14 and the order id is-OD[protected]. The cart was delivered at 18th oct14 and when I open the seal of cart the watch was not there. Then I call at your customer support at 19th and they told me I will get a call from them but unfortunately that didn't happen. I hope you understand my obligation and humble request and please take an action. Thanking you.

sir, i have ordered for asus zenfone 5 on 18 oct 2014 by order number[protected] but today is 22 oct but the product has not been delivered and on tracking it is showing it is in new delhi. please look into the matter and take necessary action and reply me. my email id is ansari.[protected]@gmail.com

Hi, I just want to bring it to your notice that i am highly disappointed from your service and feel emotionally hurt. Kindly note that i had ordered a mobile on17 th of oct, the expected date was given as 28th . I don't understand that if the delivery is coming from Bangalore then why such long date for delivery in Bangalore. Then on 19 th i checked the status and found that the system shows consignee not available even through nobody came to deliver the order at my address. I asked the customer care but did not get any helpful response. later yesterday 21, the order came but i was in office so i told the person to come thr, the office is just 10 mins walking from the address i had registered . The delivery guys refused and told me that he will update the addresses and i will get my order today at my office address.(22 oct) Today i enquired at the cust care and they told me that the status is shown as refused to take . also the person whom i spoke was very rude and was eager to take the cancellation as she told me that there was no update of address. Meanwhile i really wanted to have the mobile that i ordered but as a result of all this i cancelled the order and also cancelled my other orders ( including the flipkart first subscription)that were about to be delivered. I do not wish to buy anything from flipkart now even if i have to pay double the price anywhere else. #you apologized to me for such a silly reason in big billion sale, so i dint expect this behaviour from flipkart. Regards, Tilak Agrawal id: [protected]@yahoo.com

This is the big disappointment i am having after purchasing laptop HP Compaq 15-s008TU Notebook from flipkart.com, i have purchased the laptop in the month of september i was very happy after purchase as it was too good, but my happiness changed into anger when i got to know that the laptop which flpkart sold me is 2 months old one and it is already used by someone else... i checked the warranty of my laptop on HP official site where it...

I have online purchased APPLE I PHONE 4S 8GB configuration through flipkart on 18th oct-14, and the same has promised to deliver on 22nd oct-14.on 21st morning i got updated mail that the purchased product(apple phone) is out for deliver but i couldn't receive the purchased oder till 22nd evening.when i asked the courier person about my product he replied that it was misplaced from him, so i launch a complain to flipkart and try to approach flipkart customer care several times but they are not giving me any info about my product nor they are sending any replacement against lost product, every time whenever i use to call them they always have some petty excuses.after doing enquiry manytimes they have extended by product delivery time to 29th oct-14 secretly without my info but they are not sure for that also. lack of commitment.. i have paid for my phone in advance while placing oder.. I am quite depress and physically n mentally harassed from flipkart.. Pls help

Respect Sir/Madam, On 20th oct 2014 I HAD PLACED ORDER FOR ASUS ZENFONE 5 FOR CASH ON DELIVER, BUT I DID NOT GET ANY CONFIRMATION CALL. AFTER THAT ON 21st OCT 2014 AGAIN PLACED THE SAME ORDER ON SBI DEBIT CARD FOR 10% CASH BACK. THE ORDER WAS BOOKED AND THE AMOUNT WAS DEBITED FROM THE ACCOUNT. BUT ON 22nd OCT 2014 WE GET A CALL FOR CONFIRMATION THE PERSON WAS RECEIVED AND CONFORMED IT BUT THE ORDED SBI DEBIT CARD WAS CANCELLED AND CASH ON DELIVER ORDER WAS CAME TO THE ADDRESS. PLS SOLVE MY PROBLE I NEED THE SBI DEBIT CARD ORDER BECAUSE THE AMOUNT WICH WAS LOSS I HAVE TO PAY TO MY FRIEND

Order ID : OD[protected] Dated 16.10.2014 Order Item ID: 11043108 Received on 20.10.2014 Sir The cover does not fit properly and does not close properly. I am very unhappy Please let me Know What I should do in this situation. Please Advise immediately. Thanking You, A.Janaki G4, Brundavan Apartment 2nd. Cross, Patelappa Layout, Nagasettyhalli, Sanjayanagar, Bangalore- 560094 Mob: [protected] : [protected] :

I ordered the product Sandisk ultra dual 16 gb otg pendrive from flipkart on 06Oct2014 and delivery date given is 18Oct2014. Flipkart didn't deliver the product, I got a product cancelation message and email without asking me. It was ever worst experience with Flipkart. It was big inconvenience for me. Didn't expect such customer service. Please take action as soon as possible. Below attachment has proof of email, it has order id and details.

Order ID: OD[protected]Reference Number:[protected]I ordered for Redmi 1s on 23rd September 2014. On 24th September morning it was delivered to me. 24th evening, the delivery body called me and said that flipkart has cancelled that order and has initiated refund and I need to return the handset. I returned the handset. I have got the refund also. Again the delivery boy called me up and said he had some confusion with the IMEI number of the handset, so he would deliver the handset to me again once I make the payment again. To make the payment again, flipkart sent me an URL of CCAVENUE (http://www.ccavenue.com/mer_register/sendInvoice/sendInvoiceRedirect_ccav.jsp?i...⇄ through which I made the payment on 2nd October. Since then I kept calling flipkart customer care. Some people said, they have received the payment, but they don't have permissions to update the status as paid and the backend team should do so. Now suddenly, backend team responded and says they have not received the payment and I should provide a proof from HDFC bank that the payment has gone to CCAVENUE. I took the transaction details of my HDFC account, which clearly mentions that Rs. 5999 has been transferred to CCAVENUE and sent it to flipkart. Now, the flipkart is saying CCAVENUE has not paid them the money and I need to get in touch with CCAVENUE to track where the money went. Attached is the screenshot of the transaction which is a proof for the payment I made through CCAVENUE. Also I have attached HDFC transaction details.

Order ID: OD[protected] Reference Number:[protected] I ordered for Redmi 1s on 23rd September 2014. On 24th September morning it was delivered to me. 24th evening, the delivery body called me and said that flipkart has cancelled that order and has initiated refund and I need to return the handset. I returned the handset. I have got the refund also. Again the delivery boy called me up and said he had some confusion with the IMEI number of the handset, so he would deliver the handset to me again once I make the payment again. To make the payment again, flipkart sent me an URL of CCAVENUE (http://www.ccavenue.com/mer_register/sendInvoice/sendInvoiceRedirect_ccav.jsp?i...⇄ through which I made the payment on 2nd October. Since then I kept calling flipkart customer care. Some people said, they have received the payment, but they don't have permissions to update the status as paid and the backend team should do so. Now suddenly, backend team responded and says they have not received the payment and I should provide a proof from HDFC bank that the payment has gone to CCAVENUE. I took the transaction details of my HDFC account, which clearly mentions that Rs. 5999 has been transferred to CCAVENUE and sent it to flipkart. Now, the flipkart is saying CCAVENUE has not paid them the money and I need to get in touch with CCAVENUE to track where the money went. Attached is the screenshot of the transaction which is a proof for the payment I made through CCAVENUE. Also I have attached HDFC transaction details.