Flipkart Complaints & Reviews

What nonsence is this...FLIPKART...

Gives money in wallet, but price of all products is " hiked" when you go to buy,
and most exciting thing is this price hike is only for those customers whose orders have been cancelled for rest of the customers, flipkart is giving products at lower price.

I've ordered moto-e on flipkart.com. 2 items with Order ID: OD[protected] and transaction was successful. Suddenly i got a mail from flipkart saying that there's an issue and they cannot deliver this product. They've not even called me and simply a mail was sent on this regard. I need your help in addressing my concerns and deliver my product at paid price.

Hi, On 6 Oct, I have ordered 1, 5GM 24KT Gold coin of e-Gitanjali vide order No. OD[protected] worth Rs. 13947, another 2 coins (5GM+2GM)- Vide Order No- OD[protected]worth Rs. 19609 and another 2 coins- vide order No- OD[protected] worth Rs. 19690 (in total, I have ordered 5 coins, 19GMS gold worh Rs. 53, 165 vide 3 separate orders) and made payment with my CITI bank credit card under 10% cash back offer. Reason for placing order separately to get maximum cash back (Rs. 5316) from CITI bank under this scheme. Ultimately I will have to pay Rs. 47, 849 (53, 165-5, 316) to CITI Bank. Same day late evening I got mail on my registered email id from Flipkart, saying that my order has been accepted and it will get delivered by Saturday, 11 Oct 2014. Then, I got sms on my registered mobile number saying your products are packed by seller and ready to be shipped. Next day early morning (7:39 am)*, I got sms from flipkart that your product were shipped at 5.57AM and will be delivered by Saturday, Oct 11, 2014. On same day at 11.25am, I got sms from Flipkart saying that our courier partner eKart was unable to delivered your order and hence we have cancelled the order and initiate the refund. Sincerely apologies for inconvenience caused. First surprised for me.. Immediately, I called up on their customer care no and spoken with executive (Netu Singh), she informed me that as per update from our courier partner, they have attempted to deliver the product at your doorstep today morning at 6.47 but you have requested him to cancel the order. second surprised ... When I have informed her that none of your courier has attempted to deliver the product at my doorstep, she said this is what updated into system by our logistic partner. I informed her that if someone would have attempted to deliver the product then definitively my building watchman would have informed me. But still she was insisting me that someone from your family would have cancelled the order. I told her to give me the name and contact detail of person who has attempted the delivery, I will speak with him, he said that we could not share with you. Third surprised for ….. When I have told her that my building is equipped with cameras and I will check the same into records. Then, she told me that there is no need to check, may be our logistic partner would have wrongly updated the same into system . Since I am regular buying the various products online from various sites, I am aware that I can ask her to put a request to reattempt the delivery of the product. She said ok, and put my call on hold for almost 30 mins, and then came back and told me that I am not able to put this request into the system, and mentioned that since vendor (i.e. e-Gitanjali) has received the bulk order for this products from their other customer, E-Gitanjali is now not ready to give the product to flipkart’s customer, Hence, we are cancelling this order from our end and will process the refund. Forth and Biggest surprised for me… I have informed her that see this is not my lookout and I want this product at anyhow then she requested me to speak with her senior (Mr. Rahul Gaba) and transferred this call to him. That guy bluntly told me that they will not deliver the product and will process the refund. I told this guy, look I have spent my time for all this and I want these products, I am not doing this for time pass and will not buy your excuses and informed him that otherwise I will highlights your blunders / scandals on social media. He said let me discuss this with my seniors and will get back to you by EOD. I have asked him to get back to me by today 9pm. He said ok. Within 10 mins, I got various sms and emails from flipkart cancelling my all orders and mentioned that you made an excellent choice by deciding to purchase one of the top selling products on Flipkart. However, due to high demand for this item and in order to provide all customers an equal opportunity to avail this great deal we had to cancel all your Order and will process the refunds of latest by 18 Oct. My Observations; 1. Their Customer care executive never think twice to lie with their customers. 2. First they put all the blame on eKart (which is the subsidiary of Flipkart only). Then, they put the blame on e-Gitanjali. Why they are not sharing the contact details? 3. At 7 Oct, at 5.57, Vendors has shipped the product to flipkart and within 50 mins, logistic partner of flipkart has attempted the delivery of the same at my place in Mulund. What Non-sense!!! 4. Which logistic company deliver the product in early morning at 6.47? No timing sense???? 5. Why I am getting the message on 7 Oct at 7.29* from flipkart, if I would have already returned at 6.47 in the morning. 6. Since, E-Gitanjali, has shipped the product at 5.47am, where is the logic in e-Gitanjali’s Bulk order and not ready to handover the products. 7. There is no agreement / contract with e-Gitanjali ? there is no breach of agreement clause in this agreement? 8. Why Flipkart was accepting the orders for the same product till yesterday late evening? 9. Whether all orders received for the same product were cancelled or only orders with credit card offers got cancelled? 10. Where is a point of high demand and equal opportunities to avail the great deal. Why no opportunities have been given to me and cancelled my all order??? They should have shown like out of stock like other majority products. 11. As per the flipkart, under this scheme, no cancellation, no refund only exchange, then why they are insisting me to take the refund? 12. Why they are holding my huge money in their account for 12 days. Are they making money from that also? 13. They have not calculated the discounts on gold before put the scheme online. I was getting gold at Rs. 25, 200 per 10gm[protected]% cash back), while market rate is around Rs. 27000. They have realised this later on hence now not ready to give the products even though vendor has shipped the products. Further, the gold rate has increased during the evening, they don’t want to give these benefit to me. 14. They have removed their customer care no and email id from their site, so we cannot reach out to them. Ultimately, there is a no professional / Business ethics. I have spent my considerable time on all this and I am not going to let it go without accepting their accepting their mistakes in writing and deliver my products. Devang [protected] / [protected]

Hi, on 6-oct-2014 Flipkart announced #BigBillionDay and during that period offered Moto E for INR 1500 and so placed an Order (Order No: OD[protected] for Moto E and the order was successfully placed and got a confirmation mail that product will be delivered by 15-Oct-2014.But late at night the order got cancelled with a refund of 500 INR in my flipkart wallet. I don't want this 500 rs and all, I want my order must be approved and delivered to me on time. It seems Flipkart is trying to fool it's customers on the name of #BigBillionDay .Ban this Singapuri company( Sure!!! see flipkart details on Wikipedia. It says "Legally, Flipkart is not an Indian company since it is registered in Singapore and majority of its shareholders are foreigners. Because foreign companies are not allowed to do multi-brand e-retailing in India, Flipkart sells goods in India through a company called WS Retail.") Order of Moto E was approved by Flipkart but later cancelled by the same WS Retailer which is again nothing but Flipkart itself. please suggest me . Should I sue Flipkart in the consumer court for wasting my time, energy and fake promotional offers? For any query caall me on +91 [protected] or [protected]@gmail.com

Hello Friends, I was profound customer of Flipkart mega shopping mart. I was quite delighted to place order MOTO E for Rs.1500 which is for Rs.7000 approximately on Big Billion Day offer and got shocked when I show cancellation sms early in the next morning. They(FLIPKART) are saying its our pricing error, we are refunding paid amount with a token of appreciation amount of Rs.500. This is kind of cheating. I came to know that same OFFER will be given on 10th of this month. What will be grantee that same error will not occur. Its error or cheating. I don't know. Its a kind of making fool. I request Flipkart team to execute your promise. Its your policy that there will be no cancellation and no refund, then how can you cancel the placed order.

The below mail i got from flipkart... They are fraud, doing the scam and playing with people time and money. They gave the reason to cancel my order that "courier partner was unable to deliver" although theey never shipped my product. Greetings from Flipkart.com! We regret to inform you that our courier partner was unable to deliver following items in the Order OD[protected]. Please note that we have cancelled following items and initiated the refund . We sincerely apologize for the inconvenience this may have caused you. Authorities should take necessary steps to stop these type of cheating.

It was one of the shocking and cheapest trick played by Flipkart in yesterday's sale. I am a regular buyer of products in Flipkart, but yesterday I hold on to laptop since 7:50 AM and once the big sale started it was out of stock in leas than 5 min. This is one of the cheapest trick and now i will stop purchasing things in Flipkart. I think snapdeal and Amazon does business fairly. It does not attract customers with unwanted publicity. I sincerely hope that one day Flipkart will be out of business.

Yesterday ( 06 Oct 2014 ) I placed a order to flipkart.com for a mobile MOTO E and I also get confirmation mail from flipkart.com ([protected]@flipkart.com), I also forward the confirmation mail to you.

Again on 11.23 PM date 06 Oct 2014 I got another mail from flipkart.com that my order is cancelled due to price error and as a refund token 500 credited in my flipkart wallet.

Today (07 Oct 2014) I also talk with Flipkart customer support[protected] but problem not solved.

I placed order as per their norm and there is no cancellation and no refund is allowed then how they can cancel my order and why this refund when I am going for cash on delivery?

During big billion day sale on 6th Oct 2014 Flipkart was offering MotoE mobile for Rs. 1500/-. I had ordered 2 phones but my order was automatically removed without giving any order number or confirmation. Lot of time and effort was spent to track the offers in flipkart and ordered this product when it was offered for Rs 1500/. But later flipkart had removed it from my cart by themselves without any reason within a second. This is clear cut cheating done by flipkart by giving fake offers and created inconvenience for lot of customers. I have a group of people with me who where the victims of this fake play by Flipkart. My friends got 500/- voucher atleast but I dint get anything :( I want to know whether we can take any legal action against Flipkart for cheating customers like this and wasting lot of our time and effort. Thanks

Hi I ordered a product with order id: OD[protected] . I paid the amount during the order only but later they cancelled my order without any reason. It was the Big day sale they say and the useless reason they provided to me is: ''to provide all customers an equal opportunity to avail this great deal we had to cancel the item in your Order" It was the only item i ordered ..did not understand their logic how they provide the equal opportunity by cancelling single orders as well. Simply making fool of people in the name of sale. Thanks Vishal

I have booked MOTO E mobile on " The Big Billion Day" on Flipkart.com. Order ID : OD[protected] After few hours I received a mail stating the order is cancelled and the amount will be refunded. When enquired they said there is no offer. If that is the case then they made all the consumers fools and cheated by giving false sales advertisement and false commitment. They fooled consumers. We have lost our valuable time spending on Flipkart offers. We need the order should be processed not the amount refund. Please help on this.

Hi Flipkart, I got the delivery of the RedMi 1S yesterday (6-Oct-2014) which was plcaed with Order Id OD[protected]. But when i listen the music on speaker it is working but if i listen in Earphones i cant listen. It seems the phine 3.5 mm jack is not working properly. Kindly make it fix as its just a day and facing the problem with the 3.5 mm Jack. I have been delivered the Defected piece and that's not expected from Flipkart.

Hi Team, I have ordered Nokia lumio 1020 through online mar chant by FLIPKART that price would be 19999. After done payment that price decreased into 13999. it seems customer become a pool. Please help to get into cancel the my order from flipkart. Thanks Mallikarjuna

What the hell you guys doing by cancelling successfull placed orders. 1st company in world who r buying disrespect for themselves by paying their loyal consumers the cancellation refund. Big Billion Day will be not yours if consumers turns around then Billion People will bring your company down as said "Customer is King". You better stay away from such gimmicks and playing innocent buyers. This is my order. Thank you for your order! We will send you another email once the items in your order have been shipped. Meanwhile, you can check the status of your order on Flipkart.com TRACK ORDER The Big Billion Day > ✔ Easy Replacement ✘ No Cancellation ✘ No Refund Please find below, the summary of your order OD[protected] Seller: WS Retail Moto E Item Price Rs. 6999 Qty 1 Subtotal Rs. 6999 Will be delivered by Thu 16, Oct 2014 Your Total Savings Rs. -5499 Total Rs. 1500

On 30th July 2014, had made a order of Titan Raga Analog Watch amounting Rs. 2, 393/- with order no. OD[protected]. I had made the payment online. They had messaged to deliver the watch till 11th August. Then on 7th August 2014 I got a message that We regret to inform you that our courier partner was unable to deliver your order. We have cancelled the order and initiated refund. But till now I haven't got any refund. Called customer care twice. they told to solve the issue within a week both times. I am fedup with the kind of service and customer care they are providing.

I had ordered one Philips 40" LED TV on 6.10.14 (Flipkart's billion day sale) in online sale. Accordingly the company responded and had taken a payment of Rs22, 950/- as the payment for the TV on exchange after all discounts. The order no is OD[protected]. I had tracked my order online and observed that the product would be delivered on 7.10.14 initially. All of a sudden, I got a message in my mobile that the company has cancelled the order and they are processing for refund without my consent. To-day(7.10.14) the company has sent a mail that their supplier M/s WS Retail has not supplied them and hence they are forced to cancel the order. This is not my problem and it is that of the company's. They have to find out ways and means to give me the item. Once the money has been received they are bound by commitment to supply the item. I now request you to take suitable action to redress my grievance and advise the company to supply the ordered item. I have all the mails which shall be forwarded as and when required. Since this is all through online, I do not have any photo proof to be attached right now. I shall forward the messages and mails as and when required.

I have booked Moto E, vide Order no.OD[protected], at Rs 1500/- spl offer on so called Big Billion Day. Though the Order was accepted by FlipKart, they later informed that it was a mistake to offer such discount and unilaterally cancelled the said order with least attention to consumer feelings. It is quite disgusting that they also offered Rs 500/- as a price for such consumer exploitation. I hope the so called Indian e-comm giant is managed in a more resposible manner. I also advise Bansals not to ape such BIG sale offers, esp when they can not handle them properly. After the so called Big Billion Day, FlipKart has aptly become the Flopkart ... --- [protected]@yahoo.com

On 25/09/2014 I purchased a stainless steel 10 liters prestige cooker with order number OD[protected] . The payment was made by the mode of credit card amounting RS2961/- & gift vouchers of RS150/- .The delivery was expected within few days. After 9 days i.e . on 6/10/2014 i called the customer care twice & asked them the reason for delay but they disconnected the phone, then for the third time i asked them to transfer the line to the senior executive. The senior executive came on phone & apologised and said that the seller has cancelled the order. SO my complaint is, that 1)" How can any seller cancel the order after the payment ? 2) Buyer is not aware of sellers he knows only FLIPKART 3) FLIPKART did not Bother to inform the buyer i.e. me by making call or message, about the cancelled order.

Yesterday I ordered 2 mobile Moto E MRP: 6999 in Flipkart's ( Fraud cart) Big Billion day offer. Its offer price was Rs 1500. The order had been placed and I had received confirmation sms notification regarding the same Order ID's are OD[protected] and OD[protected]. But at 10:52pm one order got automatically cancelled and the second got cancelled today 12.09 PM, second order status is ready to ship since before cancelled, Not received any proper explanation what so ever. I want my order to be approved and to be delivered on time !! They mentioned in their captions : No cancellation, no refund on exchange Flipcart look to be another Timtara online cheating Thanks and Regards Suresh U, Email id :[protected]@gmail.com, mobile: [protected]

Hi, I was excited and waiting for the Big billion flipkart sale. I tried ordering many products but couldn’t able to succeed due to technical issues. Finally I came across the deal MOTO E for Rs 1500/- by 4:30 PM IST on[protected]. I placed order for 2 mobiles in two transactions. One with COD option and other paid using netbanking. To my surprise I received a mail late in the evening stating my order is cancelled. As per Big billion day sale the terms and condition in “ NO CANCELLATION, NO REFUND, ONLY EASY REPLACEMENT”.which should be the binding for both buyer and seller. it is a surprise that a company making 3 Billion GMV i snot honoring the contract. Please find the order number below that got cancelled without any reason. 1. OD[protected] 2. OD[protected] Please find the screenshot of the orders placed attached.