Flipkart Complaints & Reviews

Respected Sir,
I have purchased Datawind ubislate 7cz tablet from flipkart online website, , , , , , , first day there was no problem, , , but on subsequent day it shows charging problems, , , and bettery even drains in charging, , , , and when i go for changing its main screen guard mobile screen having lots of scratches like it is second hand, ., , , , , and after 2 days it stop even switch on, , , , , just stuck on starting screen...
i placed replacement request on 29th april, , , , they said my defected product will be picked by them on 2nd may, , , and i will gate new tablet on 8th may, , today is 7th may but still even my product is not picked, , , , , everyday i called customercare on this number [protected] but they just made me fool, , , , by evry time saying me wait for 24 hurs, , ,

Hi Sir
I had ordered an Watch on 28th April 2014 on the same address, I got seven products through filpkart. They committed me to delivery this product before 3rd may 2014, but I did not get this product, then I called to customer support, they told me this address is out of delivery area. I wrote two emails to flipKart but did not get reasonable response. My Order ID is OD[protected]. My Name is Trilok.
Mobile number is [protected]. Please suggest what should I do now.

Sir, On[protected] i had placed an order with flipkart NOKIA X, ORDER ID - OD[protected] they had guaranteed me 30 days replacement and when i got my phone by flipkart i got to know that it hangs up in between not only once or twice infact it hangs up no of times in a day. when i came to know about this problem i had called up on its customer care no. they told me that u'll get ur request no. within 24 hrs. and our boy will collect your phone from your place within 5 days n will refund your money back. But none had came.. and when i had called them back after 2 days they told me that we didn't get your any call and even request no. and sir, i had even called them today.. today i talked to mr.gaurav singh he told me that you had only 10 days replacement gaurantee but sir they are openly showing through their advertisements and thnrough their websites that they give 30 days replacement guarantee. sir, i got this phone for Rs.7080.. if they doesn't replace it or refund my money that will mean that i wasted my whole money. sir, its a humble request to you to please look foward to this matter. as this phone is not even working properly and a phone is very needy for me as i have to remain oncall for my office work through out day. so, please sir as soon as possible give me a solution for this. thank you [protected]@gmail.com

Dear Sir/ Madam, This is regarding Swipe MTV VOLT 1000 Tablet (White, Wi-Fi, 3G, 4 GB) ordered from Flipkart. Order ID: OD[protected]. I am a regular customer of flipkart and I am currently staying in Shillong, Meghalaya. With full trust as always, I had given my delivery address in Kolkata as flipkart could not deliver the product to Shillong. "Had I knew FLIPKART would have delivered me a defective tablet, I would have not trusted it and given the order to deliver in Kolkata". I have never been so disappointed like this with flipkart service!! The product parcel was received on 20th January 2014 in Kolkata and I had opened it on 4th February 2014 in Shillong. Unfortunately, I did faced the following problem:- 1. A line/ area on the tablet screen is not responding, which is also the region and the first line of the keyboard on the touch screen (qwertyuiop) when we want to text. 2. A pin/ lock on the table flip cover case is broken (Flipkart had Refunded Rs.1000/- for this. Please note that the manufacturing of this accessory and the tablet itself had been stopped). Since Flipkart could not replaced the tablet, I was being told to get help from the Swipe customer care. So I deposited the Tablet handset and its battery at one of the Swipe customer care in Shillong (Classic Store, Mawlonghat, Shillong) on the 10th February 2014. Since then, I have been calling and meeting them but got no positive progress. More than one month passed, so I decided to call the main Swipe customer care (Number given in their website). They tell me to give them some more time whenever I contacted them. Most of the time, I get excuses like their system is not updated and to call back later. I keep calling, emailing both flipkart and swipe to remind them of my problem. But they always thank me for being patience and to wait for some more time. Now it is about to be three months and they haven`t been abled to repair nor give me a refund. Flipkart has also been very rude to remove more than three times the comments I made on their services about this tablet. Swipe customer care call center had even given me a number of a person in charge of the North East Swipe business. But this fellow never picks my call after he had collected the job sheet number nor called back. I have been helpless and dont know who is responsible for giving me a defective tablet. Now I just want my money back. Please help me. Thank you.

This is in regard to the above mentioned order number whose money is pending since 4 months.
i have purchased one nokia lumia worth amount 8216/-which didn't happen and my money was deducted from credit card.
I enquired and logged a complaint against my payment refund but flipkart was not even worried to return the money.
They mailed me to get the details from bank as according to them money was received by them.
After the bank confirmation i mailed them that bank has given the money and money was received by the vendor then they mailed about the refund stating that it will be done on 30th April 2014 but again they wanted the bank statement as they clai8med they have refunded the amount.
i have send all the details in mail since last 5 days but no response has came from them.
It is my hard and cash money which flipkart is not refunding.
Consumer court is my last hope.
Please help to get back my money.

Regards,

ritika Gupta

we regret to inform that Flipkart services is Fake Because my order id is - OD[protected] of Keyboard
In Between 10 days replacement Warranty Keyboards is founded Defective problem and not working . I did complaint to Flipkart customer care but next day i got a mail for Disapproved my return order .. I am not satisfy to
This Flipkart Online shopping .

My nubmber is [protected]
Name Chandra Dev

Please Resolved my problem

I have ordered for product for Rs 1799. But they are delivered the product like same brand with lower cost 1490. i requested for replacement.after replacement they are sending the same product. Fully cheating company.

This is with regards to the order ref: OD[protected] . its been a disappointing service from Flip kart. I have ordered for 2 Micro max X264 (Black) on 28 April, 2014 11:26 PM, however as mentioned the product should have been delivered on or by 3rd of May, but unfortunately I have received one mobile on 02-may 2014, since I ordered two products I immediately called up the logistics representative to check out for other item .., The logistics representative informed due to huge delivery order he has purposely left one in the factory and promised that he will deliver the next day (I.e 3rd of may by 1:00pm). I have been waiting since then continuous calling the customer care of Flip kart, there is no proper response, later around 5:00pm I had called up and I was informed the product is due to be delivered by 7:00 pm still the product was not delivered, later I spoke to one of the floor supervisor and he promised me to get an update by 5th or max of 6th of May 2014. Please advise me for this delay .. why the product is not delivered on time.?

I ordered 4 items on 15 April, 2014 9:26 PM [OD[protected]], out of which I received 2 items on 18 April, 2014 and 1 item on 20 April, 2014, but never received the 4th item [Old Spice After Shave Lotion - Musk (100 ml)]. After waiting till 23 April [estimated delivery date], first I e-mailed to Flipkart's customer care id and when I didn't get any response, I called up their number, and they said as per the update they received from their courier partner ekart logistics, my order had been already delivered on April 19, 2014 and received by no one else but me!!! I asked for the proof of delivery copy but till date, I didn't receive anything. I'm 100% sure this item was never delivered to me perhaps due to packaging problem at their end (if the delivery person has not stolen this item)! I'm a regular customer of flipkart and bought several products from them, but after this kind of careless/ irresponsible behavior, I won't ever bother to purchase anything from Flipkart anymore and will request others to do so. Thanks to their horrendous customer support and equally incompetent ekart logistics! On 29 April, 2014 a telephone call from the customer Care informed me that the issue would be solved in 48 hours but I have not yet received any positive reply from them. Hence I want the refund amount in my account immediately. Thanks! Ayan

I had purchased a Reebok running shoe from Flipkart (order ID:OD[protected]) on 05/04/2014 and the item was shipped through First flight courier on 05/04/2014( tracking ID: B [protected]). I waited till the last date of delivery on 16/04/2014. I received no information about the item from courier’s side, I informed the matter to Flipkart office on[protected] and I was informed that the order was cancelled by them and the amount would refunded to my account within 7 days. Upon realising that the amount was not refunded to my account on[protected] I had sent a query for the same following which I received an e-mail on[protected] that the item was delivered on[protected] and requesting a feedback. But I have not received any item or information from the courier till the date. On checking my flipkart account on 24/04 2014 I saw the posting “the item was delivered on Sat, 12th Apr.” in one place and on 16/04/2014 in another place. So I demanded for the proof of delivery and to know who had received the item, when and where? But I have not received any satisfactory reply about the issue till the date from flipkart authorities. Under this circumstance I visited the first flight courier's Trivandrum office on 24/042014 and they ensured me that they have the item with them and has not even attempted to deliver it. They also claimed not to have sent a delivery report to Flipkart office with solid proof. I had also frequently informed the non delivery of the item to Flipkart by telephone and e-mail from 11th April onward. On 01/05/2014 a telephone call from the customer Care informed me that the issue would be solved in 24 hours but I have not yet received any positive reply from them. Hence I want the refund amount in my account immediately. - Sasikumar

Dear Sir, This is regarding Swipe MTV VOLT 1000 Tablet (White, Wi-Fi, 3G, 4 GB) ordered from Flipkart. The Order ID: OD[protected]. I am a regular customer of flipkart and I am currently staying in Shillong, Meghalaya. I had given my delivery address in Kolkata as flipkart could not deliver the product to Shillong. The product parcel was received on 20th January 2014 in Kolkata and I had opened it on 4th February 2014 in Shillong, keeping in mind the replacement policy in case of any problem. Unfortunately, I did faced the following problem:- 1. A line/ area on the tablet screen is not responding, which is also the region and the first line of the keyboard on the touch screen (qwertyuiop) when we want to text. 2. A pin/ lock on the table flip cover case is broken (Flipkart had Refunded Rs.1000/- for this. Please note that the manufacturing of this accessory and the tablet itself had been stopped). Since Flipkart could not replaced the tablet, I was being told to get help from the Swipe customer care. So I deposited the Tablet handset and its battery at one of the Swipe customer care in Shillong on the 10th February 2014. Now it is about to be three months and they haven`t been abled to repair neither give a refund. All they tell me (through emails and phone calls) are to wait for 24 hours (from Flipkart) and to wait for 10 days (from Swipe) each time. But non gets back to me with an update of the tablet. Flipkart has also been very rude to remove more than three times the comments I made on their services about this tablet. I think this is because it would affect their sales/ reputation. Swipe customer care call center keeps telling me that their system is down and to call back. I have been helpless and dont know who is responsible for giving me a defective tablet. Now I just want my money back. Please help me. Thank you

I had placed an order for 3 items on 23 April. But one of the items has not been delivered. I called flipkart several times. Every time they ask for another business day to resolve issue. This has been going on since a week. Please note that the item which has not been delivered is Deepcool N600. Please look into the matter, without making anymore false promises.

Day before yesterday(30th April 2014), I ordered a motherboard and a mobile phone from Flipkart for 23229 INR via netbanking. The transaction was successful but there was some error after it redirected back to flipkart. As I checked my orders list, I found it to be empty. Then I checked 24x7 Customer Care on the site and saw that the payment has not received. My Order ID is:OD[protected] Please take into consideration and refund as soon as possible. Thanks

Hi, I created an order on 3rd April 2014 with order ID: OD[protected] and paid full payment of 13, 999 by Net Banking using my Debit Card. On 4th April 2014, I cancelled that order due to my personal issue. Today is 2nd of May, it has been around 30 days and i am still waiting for refund of my money. I called many times to customer care. No one assist up to the mark. They just make customer fool that's it. Flipkart just lost my trust. Can you please look into this? Thanks, Honey Goyal

i m purachase ur belt last 3 to 4 month...but to damage .totally ..lastly never purchase ur side ...becouse ..the consumer not for ur service ..my belt nameDAMMANER..IT COST 375.. BUT ur company totlly lost ur service ..it B2B..i never know that ...' so kindly request change my belt ... AbhijitThakur [protected], [protected]. my adress S-44B, 4th floor, School Block, Shakarpur New Delhi-110092

sir/madem, i had bought ur mobile BYOND B67 on [protected], invoice no:6817 order by flipkart order no:0D[protected] dealer name him hello, it is not getting battery charged nor getting switch on pls let me know service center in bangalore to get it done no body is helping me out, flipkart customer care gave me telephone number which is not working i am awating ur responce thanking u regards.

Flipkart Complaints no:[protected] They send a link to submit complain 21/04/2014 which is not working.

Dear Sir/Madam, I have purchased Toshiba Satellite C850-X0011 Laptop (3rd Gen Ci5/ 2GB/ 500GB/ No OS) (Glossy Precious Black With Crossline Pattern)1 Year Onsite Warranty Toshiba India Warranty and Free Transit Insurance,
My Orders > OD[protected] & Order Date: 6 October, 2013 2:21 PM, and got the product
on 8th October, 2013. According to the rules and regulations the warranty should start
from 8th October, 2013 to 8th October, 2014 one year, but 1 year warranty is not prowaid this Laptop, i 8 day called Flipkart customer care but they are not responding.

I have ordered an Item in flipkart on 24 April, 2014 10:16 AM and the promised delivery date is 28th April. But I haven't yet received the item and no information about the current delivery status in the courier website. The current status in first flight shows it is in Kumbakonam. Not sure why? as I am residing near Chennai. I called customer care twice and registered a complaint. They said action will be taken in next 8 hrs and an executive will call you. No action taken and no one called me within that period. The next day a customer executive called me and said they weren't sure where the product is in but it will be delivered in next 2 days. Not sure why flipkart is making false promise and don't have a track of where the product. http://www.firstflight.net/n_contrac_new_12Digit_New.asp?tracking1=F[protected] Still this link shows that the product is in kumbakonam. Is this a Marketing strategy to bring up their new "Same day delivery" product?

Order ID OD[protected] (JOKE # 1) Your logistics partner "Delhivery" completely messed this up with a string of lies. 1st Lie - A 24x7x365 datacenter was supposedly closed. 2nd Lie - They never called me, but sent an SMS that I have been called and was unreachable. However, their website log said "call to be placed". 3rd Lie - I cancelled the order completely, yet they claimed that an email was sent by me for redelivery. The cancellation was overlooked by them. (A complete flop-show) Status Status Date Remarks Location Updated by Returned April 25, 2014, 7:32 p.m. Cancelled the order Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 25, 2014, 10:53 a.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 25, 2014, 10:45 a.m. Reattempt - As per NDR instructions As per mail Hyd_Madhapur (Andhra Pradesh) Delhivery Returned April 24, 2014, 5:13 p.m. Cancelled the order Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 24, 2014, 9:49 a.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 23, 2014, 7:26 p.m. Office closed, retrial tomorrow (Customer to be called) Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 23, 2014, 3:09 p.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 23, 2014, 2:34 p.m. Shipment received Hyd_Madhapur (Andhra Pradesh) Delhivery Order ID OD[protected] (JOKE # 2) Cancelled because of the above joke i.e. Order ID OD[protected] Order ID OD[protected]JOKE # 3) Your logistics partner ekart messes this up with a string of disasters. 1st Disaster - They accept the pin-code 500 075 for delivery. It goes to the "nearest sorting facility". It stays there for 2 days, and then it is declared as "Undelivered, out of service area". How and why was it accepted in the first place? Mind you, this is not a COD; it is a pre-paid order. 2nd Disaster - On 28th April, your CS team writes to me stating "We have confirmed with our logistics team and regret to inform you that the above mentioned shipment has been undelivered by Ekart logistics due to non serviceability. We request you to provide any alternate address and we will have it delivered to you accordingly. Please revert within 24 hours of receipt of this email." I responded as asked. Your CS wrote back stating "Hi Narayanan, Thank you for writing back. I understand your concern. I've notified to the concerned team regarding change in the delivery address. You'll get an update within 8 business hours regarding the delivery. Hope this helps." 50 minutes back I got an email from you stating "Dear Customer, Greetings from Flipkart! Unfortunately, your consignment with tracking ID FMPP[protected] for the below mentioned product has been returned to us by our courier partner Ekart logisticks due to non serviceability. Hence, we are unable to arrange the delivery of the same. Please accept our sincere apologies for the inconvenience caused in this regard" Do you guys think this is acceptable? Are you trying to make fools out of your customer? If you remember, the last time you spoke to me I refused to talk to you stating I want a manager / supervisor on the call. You hung up stating this will be arranged shortly. That shortly has not come even after 48 hours. If you have any shame left, please have your shift manager call right away. On top of all these disasters, there are two questions unanswered. 1. What is the escalation matrix you have in place for customers? 2. What is the email ID / contact details of your customer service head? No answers on anything. Call back if you have any sense of responsibility and service.

Sir,
I had purchased a Reebok running shoe from Flipkart (order ID:
OD[protected]) on 05/04/2014 and the item was shipped through First flight courier on 05/04/2014( tracking ID: B [protected]). I waited till the last date of delivery on 16/04/2014. I received no information about the item from courier’s side, I informed the matter to Flipkart office on[protected] and I was informed that the order was cancelled by them and the amount would refunded to my account within 7 days. Upon realising that the amount was not refunded to my account on[protected] I had sent a query for the same following which I received an e-mail on[protected] that the item was delivered on[protected] and requesting a feedback. I have not received any item or information from the courier till the time.
On checking my flipkart account on 24/04 2014 I saw the posting “the item was delivered on Sat, 12th Apr.” in one place and on 16/04/2014 in another place. So
I demanded for the proof of delivery and to know who had received the item, when and where? But I have not received any satisfactory reply about the issue till the date from flipkart authorities.
Under this circumstance I visited the first flight courier's Trivandrum office on 24/042014 and they ensured me that they have the item with them and has not even attempted to deliver it. They also claimed not to have sent a delivery report to Flipkart office. I had also frequently informed the non delivery of the item to Flipkart by telephone and e-mail from 11th April onwards.

Pls see the web posting of First flight on 29/04/2014
Domestic Shipment Tracking

Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
B[protected] 5-Apr-2014 Mumbai Trivandrum In Transit[Contact]
-- --
Consignment Number :B[protected]
Date Serving Location Status
05-Apr-2014 Mumbai Arrived At Origin HUB
05-Apr-2014 Mumbai Despatched From Origin HUB


Following the cancellation of my order on 16/04/2014 I have ordered another one (OD[protected]). Therefore I no longer require this item. So I request that the amount Rs.2243.00 be refunded immediately.

-Sasikumar.C.S.
Thiruvananthapuram, Mobile No. [protected].