Flipkart Complaints & Reviews

Hello Flipkart Team, I had placed an order on your Big Billion Sale Day. The order ID was not generated at that time, after multiple attempts and calls the order ID was generated. I was assured that my order will be shipped as per promised date. Also, your customer care executives confirmed that flipkart has received the payment. But today morning ie 8th Oct at 10:16 am IST, I have got an SMS saying that my order has been cancelled. Please refer to the screenshot attached Please note both Flipkart customer care and PayZippy customer care confirmed that payment was successful. Also, my Credit card company (Standard Chartered) had confirmed that the transaction was confirmed. Also, the order details says that “ Item cancelled by you” . Please note on the The Big Billion Day, I could not have cancelled the order. I am really frustrated as I have been calling up Flipkart again and again since 6th Oct and in the end you have cancelled the order saying cancelled by user. I DONOT want my payment back. I want the order to be fulfilled. My details are: Registered mobile number: [protected] Email: [protected]@yahoo.com<mailto:[protected]@yahoo.com> Order ID: OD[protected] TrasanctionID: TX[protected] Please look into this and live up to your “Big Billion Day” Promises. Best Regards, Gaurav Gupta M: [protected]

I placed an order on 6th october 2014 11.26AM at flipkart but after sometime i received a message stating that my order is got cancelled by them for some unknown reasons. Then i placed another order on same day at 8.00PM, After a day on 8th october 2014 i receive a mail that the order which was cancelled by has been recreated. This recreation of order was done without any intimation to me. I asked customer care of flipkart to cancel a product with order id DW[protected] on 10th as it was recreated by flipkart team without my intimation. Along with the order being cancelled, the order with order id OD[protected] is also got cancelled by them and they are not giving valid reasons for it. I was on Call with customer care person at flipkart with name Rohit, who for 1.30 mins spoke to me and had given no due response or action to it. They are not providing information or my order back.

I ordered two pairs of jeans order id OD[protected] and OD[protected] on 6th oct.(Big Billion Day) . Later I got the message that the order has been confirmed and the item is couriered. But today I got a mail and sms that the order is cancelled. The sms read "Your cancellation request for Flipkart.com order has been initiated." I immediatly contacted the customer care and they instead put the blame on me saying that I only had cancelled the item. Are!! why woluld I order if I had to cancel??? Also you people said that the orders placed on the big billion day are non cancellable and non refundable, then how did it get cancelled???? But when I refused and asked them to send me the order they said that I would have to order it afresh but the item is out of stock now. Are!! what is this man. I always prefered Flipkart above all shopping sites. If you cannot handle so many customers then why did you organise big billion day. You only lost my faith and this will lead to your downfall. Please stop these nonsense and send me my orders on time and earn your faith.

MY REGISTERED MOBILE WITHG FLIPCART IS [protected]. On 6/10/2014 I made four purchases from Flipcart. 1. I ordered for a mobile, I made payment through my Credit card and the amount is Rs.5999/-Order Number OD[protected]..Payment was made on 06/10/2014 at about 8.05am. 2..I ordered for pen, I made payment through my Debit card and the amount is Rs.280/-Order Number. OD[protected].Payment was made on 06/10/2014 at about 8.40am. 3..I ordered for a Book, I made payment through my Debit card and the amount is Rs.138/-Order Number. OD[protected], Payment was made on 06/10/2014 at about 8.45am. Payment to item No.1 was made through my Credit card and the same has been credited to the Flipcart Account. Payment to item No.1 and 2 was made through my Debit card and the same has been credited to the Flipcart Account. The above two items total amount is Rs.6417/- While doing these transactions I was made to give authorisation to another total payment of Rs.6417/-because Flipcart system was telling that the total amount is Rs.6417/-. Without realising that I was asked to pay the amount of Rs.6417/- again I have allowed the payment to Flipcart. Now flipcart has to pay a refund for the double amount they received, that is, an amount of Rs.6417/-they have to refund by reverse to my debit card account from which they took the double payment. .

Dear sir, I ordered a shoe with order id OD[protected] and it is to be delivered today. The delivery person with contact no [protected] contacted me and asked for my address. Since he came in an auto, I told him a landmark near my home so that I can collect it. But he demanded me to come to a place which was very far from my home. I said its tough to come there. He cancelled the order and moved away. I can't understand why do you have such arrogant delivery persons. This is one bitter experience for me and I am going to rethink if I need to order something in flipkart hereafter.

I am astonished company which spends CRORES of rupees in marketing cant spend in quality check before dispatching products. I orderded for laptops in Billion Day Sale and product arrived today. Delivery person refused to let us check the product before paying for the entire amount & after we paid handed over the product & before we could check left as if he knew something was wrong & he would get caught. Of 2 laptops we ordered one was missing upon calling the delivery guy he said thats not his problem & we should contact Flipkart. Which we did & were directed to 3 different rep before complain was taken and after paying for entire products we are told it would take 3 days to resolve the issue as they don't know where the product is. Delivery Box mentions: 2 qty This is ridiculous customer service & for sure a lost customer. I urge people of India not to trust online especially from FAKEKART

flip kart was canceled my order automatic, i don't understand what the hell is this ? what are flip kart doing ? my 2 nos smart phone order canceled automatic. i was already purchased 2 smart phone early. they told me that "our courier partner was unable to deliver following items in the Order OD[protected]. Please note that we have cancelled following items" how can it possible ???? i want my order, i doesn't want refund... 1 st photo was shipping my item, in 2nd due to that reason cancel my order, in 4& 5th photo i already purchase from flipkart, by bluedart courier service.

I had Ordered Philips "40PFL4958 40 inches LED TV" on The ‘Big Billion Day’ sale and received the Order ID for the same which is OD[protected]. This order was done on 6th Oct 2014 around 10.00 AM but i din't recieve order ID. Right from that moment i keeping calling to Flipkart Helpdesk but couldn't get them till late evening. Flipkart team said due to more number of transaction, due to technical error, I have recieved order number after 24hrs but it was updated as cancelled again got update from Flipkart team within 24hrs and your order will be confirmed. Now, As of date 10th OCT 2014 no any update till now on the status of the order . It is more then 4 days, atleast if they update on order confirmation or refund of Money, we will go for an alternative. Now, I have wasted my time by calling Flipkart team on updates, so I need the Philiphs TV order or the amount refund with interest since they have bluffed . Very Bad experience .

Product not as described. The shade of blue shown in the website is different from the product delivered. I have raised 2 replacement request with a darker shade cover. However, an executive informed me that there is no return policy but only a replacement policy. Request for the cover to be replaced by a darker shade or kindly refund me the amount paid after taking back the product. I as a consumer, do not want to be stuck with a product that i do not want.

I Ordered a Micro max TV on 28th September 2014 Order no:OD[protected]. When I placed the order the Delivery date specified clearly as 29th Sept between 10 AM and 12 PM. When I logged into my account the next day to check the reason for the delay the delivery date was already changed without my consent from 29th Sept to 30th Sept. This same process happened for 3-4 consecutive days. Then for almost a week the delivery person kept calling my house stating there is a technical problem and the T.V will be delivered the next day. He did this almost every day for a little over a week. On 6th Oct (Big Billion Day- Complete Crap) My order does not even show on the site and because of that your not even able to raise any complaints to the customer care team. Then after raising a complaint 1 day later, the Flip kart team calls up the next day and says "because of the Big Billion Day we had some technical problem and your product will be delivered after a few days(8-9th Oct).(I placed the order on 28th Sept, they used the Big Billion Day as an excuse for which the product was delayed) Today after almost 2 weeks I have got a TEXT MESSAGE on my phone stating there is still a delay, that they are working on the issue and the problem will be resolved by 12th Oct. During these 2 weeks I have been continuously checking this product on their site and have noticed how the product had changed from in stock to out of stock ever since my order was placed. Any one planning to buy any big electronic item with a price range of above 4000, word of advice try any other site but flipkart. Their customer service as well as their delivery service is horrible. I Hope this complaint comes in use for anyone planning to buy anything on flipkart in the future. Regards, Extremely unsatisfied customer still awaiting delivery of my product

Hi, I had ordered a shoe from flipkart Yonex SHB 95 Badminton Shoes (Size: 9) order number OD[protected] they delivered me a shoe of size 8 and I order a return as I had no option to change size to 9 i choose 10 and clearly mentioned that I need a 9 size shoe I got 10 size shoe again I spoke to customer care they assured me that they will give the correct size and I got 8 size shoe frustrated I cancelled my order and again on 2nd Oct I ordered another shoe order number OD[protected] they told that 9th oct they will delivery i have not recived the order still and i don't know why they have sent it through FedX because usually they deliver through Ekart but strangley i dont know why have they changed the courier.

This is my sixth mail to Flipcart Team On Big Day I have purchased one product whose Order ID OD[protected] .the same product was available on exchange offer .I am also attaching scene shot of the same .which I have take just before Order. When I did exchange it got 10999/- but while paying it shown me 13000/- .So I thought once I will give me My phone I will get 2000 Rs back as a exchange or I will get point in my wallet. Now 08 Oct I got mail form your side that I would like to inform you that on checking our records we see that you have placed the order when the exchange offer was not on live. Hence, you will not be able to have an exchange offer on your product. I know When I did Order have entered all the details of exchange .I have screen shot of the same.Even Just aftre I called you & m, ailed you abount exchange order .Kindly check my call record & mail record to show I m correct. I know this could be happen due to Website Issue.Please agry from your side.Only sending Apologies, from Flipkart is not enough. I request you kindly look into this issue.From last 4 days I am waiting some solution . Kindly call me & provide me solution...

I have ordered an Redmi 1s on 30th Sep through Flash Sale. The Estimated Delivery Date is given as 7th Oct. Meantime the Delivery address was asked to change twice by the Flipkart CC. I have given the Alternate Address as asked by them. But till now as on 10th Oct I didn't received my product. When I called the Flipkart CC, they are saying "it will take 1-2 more business days to deliver as their delivery boy called me and I didn't attended the call". Which is a complete wrong information given by the logistic service center as I have not even received a single call or miss call from them. When I asked the Flipkart CC to give the Logistic Center Contact Number they refused to give as it is a BIG SECRET. The worst service. Intolerable... Frustated from their Delivery service... My order Id is: OD[protected]. Tracking ID: WSRC[protected] City: Visakhapatnam

Dear Sir/Madam Order no OD[protected] & OD[protected] For the both order no which is mentioned above the tracking no is same (TACKING NO IS WSRC[protected]) amount paid is 9998/- when i opened the box ! There is a 01 mobile. i have received only for the order no ie is for OD[protected]. but i have paid for 02 moblie on cod. BUT I HAVE NOT RECEIVED THE PARCEL FOR THE ORDER NO OD[protected] till date. pls revert back ASAP or call back to my register mobile no

I have ordered 10g cold coin from the citi bank credit card under the scheme of 10% cash back but I am not finding out the same in the order that I have placed. I called you several times but different people are giving different reasons for the same. Let me know if you can resolve the problem then it is fine otherwise I have to find out a way of my own. ORDER ID OD[protected]

Highly unprofessional and disappointing behaviour is delivered by flipkart, actual product is yet to be delivered. I Placed the order(OD[protected] on 6th dec (The Big Billion Day of Flipkart). I got confirmation via email that it will be delivered by 7th oct. 7th Oct I get update saying revise delivery is 9th-Oct (I understand they had huge sale and technical glitches) 9th Oct I called up in the morning to Flipkart customer care, they said it will be delivered by 7PM. 9th Oct delivery person calls me and tells he will deliver by 9PM 9th Oct I called delivery person at 5PM he says I'm far from your place, I have to deliver lot of stuff 9th Oct I called delivery person at 7PM he says Sir it's raining here, I will call you 9th Oct I called delivery person at 9PM and person responds saying shift is changed I'm different person. 10th Oct I got up in the morning I get mail from flipkart saying we tried to delivery but You were not available and product remains undelivered so far.

Dear, Invoice for the below product Not Received Xiaomi Redmi 1S, kindly send the Invoice attachment to my company’s mail ID. Titus.[protected]@essar.com Regards, Titus Victor [protected] From: Titus Victor [mailto:[protected]@gmail.com] Sent: 07 October 2014 11:21 To: Victor, Titus - Logistics - ELL (HAZ) Subject: Re: Invoice Copy and Delivery Confirmation for Flipkart.com Order OD[protected]. Please Share Feedback. On 4 Oct 2014 11:30, "Flipkart.com" <[protected]@flipkart.com> wrote: Seller: WS Retail Redmi 1S Quantity 1 Redmi 1S Micro sim-card tray Quantity 1 RedMi 1S Screen Protector Quantity 1 Help us improve by sharing your valuable feedback below. How likely is it that you would recommend Flipkart to a friend or colleague? Please rate us on a scale of 0-10: 0 - Not at all likely 10 - Very likely 0 1 2 3 4 5 6 7 8 9 10 Your response will be recorded and you will be redirected to our feedback form. What Next? Enjoy your shopping! Visit the My Orders page in case you wish to return any items. Any Questions? Please reply to this email or get in touch with our 24x7 Customer Care team.

On your birthday i ordered 2 moto E mobile for gift, one gift for my friend Jamshed Khan and another one for my mom, i spend all day on your site and spend 1000 rs 4G net bill, at the end of the day got a message that my order was cancel, i dont understand why u do this that day u place a policy The Big Billion Day Easy Replacement No Cancellation No Refund for your extra income you did this type of policy and when i tried for my phone you said that sorry its a mistake i want my phone back on my address otherwise i will go for consumer court my order no OD[protected] and OD[protected] my contact no [protected]

Hi, I bought a moto e mobile on flipkart and I am not able to even start the mobile after i bought it. Its getting stuck while starting and it has not started even once. I would like to know the problem and want flikart people to fix it immediately. Contact me at kaushik.[protected]@gmail.com or [protected] for further details.

Dear Consumer Complaints Board, How to ruin someone's festival season, can be learnt from FlipKart. This is regarding my order ( OD[protected] of fully automatic washing machine purchased before their Big Billion Day sale. It was purchased on 4t Oct with next day delivery & installation within 48 Hrs. Well, I received a damaged product from Flipkart. Which I fought with them to replace. Later they agreed for the replacement & send me other piece. Well, next piece was OK & I accepted that. But now, it's been 5 days passed & no installation has been done. I am calling their cust-care multiple times but they are deaf & dumb. In fact after Big Billion Day sale they become rude as well & started lying now. I am only getting false promise from them everyday. They are not even replying to emails. Looks like this company has lost mind now & forget the customers who made it so big. Other incident is related to their Big Billion Sale day (but my purchase is no where related to that). On that day I purchased a power bank (order no OD[protected]. I selected next day delivery (being their Flipkart First Customer). The item must be delivered on 7th Oct else as per their policy, they were to pay back Rs 198/-. But they delivered on 8th oct. I asked them to compensate & they agreed on Rs 100/- (Incident:[protected]. But they never paid me that amount. I called their cust-care on 9th Oct 11 AM. I raised both the concerns. That lady promised that installation of washing machine will be done on 9th & she will give me the confirmation in 30 minutes. 30 minutes passed no callback. She was lying openly. I called again on 9th oct at 7 PM & raised both the concerns. That cust-care person was rude & disconnected my call. I called again at 8:20 PM on 9th oct. This time cust care was even more rude and started asking me all sort of junk questions in a rude way. He was so rude that, I was forced to disconnect the call myself this time. First of please take strict action against this company who behave rude with the customers. This company must be closed now. This was built by the customers & will be shut down by the customers soon anyway. I am happy with our PM who is encouraging foreign investment. Let the Amazon to rule here. Bye to flipkart. But please teach these guys a lesson & take strict action against them. Thanks & Regards, Ashwani