| Address: Mumbai City, Maharashtra |
I had ordered a Moto G2 on Saturday 6th September, 2014. On Sunday having realized that I won't be available at the delivery address, I requested for an address change. The delivery address was changed on Monday by a prompt service of Flipchart. Now on Tuesday I get a call from delivery person that he is with my order at my old delivery address. So considering the miscommunication, I requested him to deliver the product on next day at my new delivery address. Next day no one comes and I enquired about the order, they promised to deliver it on Wednesday. It didn’t happen on Wednesday and complained again on Thursday for 2 times. They promised me that they will deliver on Friday no matter what. Again Friday I called and I come to know that the order has been cancelled from their side citing the reason, “Consignee not available”. On complaining and escalating the matter, they happen to advice me to make a fresh order and the refund would be available within 5 working days. Here the Flipkart team really doesn’t have any courtesy towards the customer, who doesn’t have his product, nor the money for 1 week and he is just left to complaint at deaf ears. I just request the team to atleast listen to this and take some steps.
Aug 14, 2020
Complaint marked as Resolved