Flipkart Complaints & Reviews

Dear All, I would like to bring it to your notice that Flipkart & Ekart are engaging in Fraud by accusing the general public and their customers of either not being at home or not responding on their phones to the delivery boys calls. This is just because their delivery boys (who are a set of rogues) are unable to deliver (due to their laziness or in case they want to while away time). This has happened on almost 3 times for me and on all instances I was very much at home & always I get this troublesome message " Undelivered Because of No Response". In fact, I have changed the delivery to my office, as it is a Hospital and is open 24 hrs a day/ 7 days a week, just because somebody is there from my office to receive the item on my behalf for the whole day or damn night. Besides, in most instances where the claimed that there was no response from me, attempted delivery was claimed to occur after 7 pm, when in fact Flipkart stops delivering at 7 pm. How can Flipkart give fraudulent claims that the customer was not at home when in fact I was very much at home. By accusing the customers of this, they are bound to lose their business. I do not trust the sincerity of Flipkart or E-kart anymore. Kindly beware of this for your future purchases online. See Statuses, Complaints & communications below:- Regards & Thanks Ryan. Case 1 - Status of OD[protected] Status Fri, 11th Jul09:55 pm HSR Hub Delivered To Customer Fri, 11th Jul01:28 pm HSR Hub Out For Delivery Thu, 10th Jul07:51 pm HSR Hub Undelivered Because of No Response Thu, 10th Jul09:24 am HSR Hub Out For Delivery Thu, 10th Jul08:43 am HSR Hub Received At HSR Hub Wed, 9th Jul04:16 pm HSR Hub In Transit to HSR Hub Wed, 9th Jul03:21 pm Bangalore Sort Facility Received At Bangalore Sort Facility Wed, 9th Jul05:20 am Bangalore Sort Facility In Transit to Bangalore Sort Facility Tue, 8th Jul09:13 pm Rangpuri Sort Facility Received At Rangpuri Sort Facility Tue, 8th Jul08:51 pm Rangpuri Sort Facility Tue, 8th Jul08:51 pm Rangpuri Sort Facility In Transit to Rangpuri Sort Facility Tue, 8th Jul08:51 pm Seller facility Your item has been dispatched Incident History: Customer By Email (Ryan F) 11/07/2014 10.25 AM Dear Flipkart, Thanks for your message. I would be awaiting the delivery today. However, I am very much displeased with the unprofessional manner in which you'll have handled this issue:- - The Order status on the Flipkart webpage says there was no response from our side yesterday at 7:51 pm. Kindly note that I have given the address of my Office to receive the item and this is a Hospital/Healthcare organisation. It is open 24 hrs a day and if your Courier Personnel had come over, there would have been somebody to receive the item. I have even left a word with the Security to receive the item on my behalf/With Company Seal. I really do not believe that your Courier Personnel would have come in yesterday night at 7:51 pm. - - I received an SMS today morning Saying that I did not respond on my Mobile. Kindly note that I have not received any missed call yesterday on My Mobile from any of your Courier personnel. Besides, I was continuously in touch with your Customer care (*[protected]* once at 5:13 pm and at 7:23 pm and at both the times I was informed that the Executive was coming over. Again this message which I received on my mobile which says that there was no response from my side seems to be fraudulent. Plz see screenshots below. Kindly note that this is not my first bad experience with Flipkart and in the Past I have recorded such problems especially with delivery. It is very sad to say that there is something seriously wrong with your Delivery Mechanism, though the experience for purchasing online & using the item is still good with Flipkart. [image: Inline image 1] [image: Inline image 2] Regards & thanks Ryan. Case 2 - OD[protected] Customer By Email (Ryan F) 12/09/2013 09.35 PM Status - Fri, 13th Sep02:10 pm Cluster HSR hub Delivered To Customer Fri, 13th Sep09:07 am Cluster HSR hub Out For Delivery Thu, 12th Sep06:45 pm Cluster HSR hub Undelivered Because of No Response Thu, 12th Sep10:38 am Cluster HSR hub Out For Delivery Thu, 12th Sep07:30 am Cluster HSR hub Received At Cluster HSR hub Wed, 11th Sep01:46 pm Cluster HSR hub In Transit to Cluster HSR hub Tue, 10th Sep06:23 pm Whitefield Sort Facility Received At Whitefield Sort Facility Tue, 10th Sep04:43 pm Whitefield Sort Facility Tue, 10th Sep04:43 pm Whitefield Sort Facility In Transit to Whitefield Sort Facility Tue, 10th Sep04:43 pm Bangalore Whitefield Warehouse Your item has been dispatched Incident History: Customer By Email (Ryan F) 12/09/2013 09.35 PM Dear Flipkart, With reference to the below mentioned order no. with the ekart Logistics tracking id WSRP[protected], kindly note that I have not received the item today, in spite of being at home throughout the day. Ekart logistics customer care have confirmed today morning that I would be given the parcel by today evening, but the same has not been delivered... Kindly note that the mobile number of the delivery person Bushan S [protected]***) does not seem reachable constantly today, this was given by ekart logistics by SMS to be me... I have not received any call from the delivery person, and before any attempted delivery there was no call made to my mobile 9845***252... Kindly confirm this issue as it seems very strange to me at what is occurring at either flipkart or ekart's end Best Ryan. Case 3 - OD[protected] Status Tue, 15th Jul08:33 pm HSR Hub Delivered To Customer Tue, 15th Jul11:12 am HSR Hub Out For Delivery Mon, 14th Jul09:14 pm HSR Hub Undelivered Because of No Response Mon, 14th Jul11:35 am HSR Hub Out For Delivery Sat, 12th Jul08:45 am HSR Hub Received At HSR Hub Sat, 12th Jul03:50 am HSR Hub In Transit to HSR Hub Sat, 12th Jul01:12 am Whitefield Sort Facility Received At Whitefield Sort Facility Fri, 11th Jul07:49 pm Whitefield Sort Facility In Transit to Whitefield Sort Facility Fri, 11th Jul04:58 pm Bangalore Sort Facility Received At Bangalore Sort Facility Fri, 11th Jul04:08 am Bangalore Sort Facility In Transit to Bangalore Sort Facility Thu, 10th Jul08:52 pm Rangpuri Sort Facility Received At Rangpuri Sort Facility Thu, 10th Jul08:36 pm Rangpuri Sort Facility Thu, 10th Jul08:36 pm Rangpuri Sort Facility In Transit to Rangpuri Sort Facility Thu, 10th Jul08:36 pm Seller facility Your item has been dispatched

Worst experience from flipkart. "To be frank, there is no agreement that customer must receive item after they order." -said by customer service supervisor Mayukh :o Firstly the called was picked up by Ganesh and then transferred to supervisor Mayukh. I am totally unsatisfied with their service. Wow! I am stunned! I have no surerity that I will receive order after making payment. So what should I pay? @flipkart.com has blocked my Rs. 12000 but could not give any proper reason for it. Just thief people. Order ID: OD[protected] OD[protected] I have ordered Asus zenfone 4 ...two times. For the first one it was canceled immediately after making the payment. For the second order, they assigned courier then they cancelled and sent a return request to courier. My pin code is deliverable as shown in the website. Afterthat... 1. They could not deliver that particular product. 2. They cannot take alternative address. 3. They cannot assign another courier. 4. They cannot make refund in flipkart wallet so that I can purchase immediately. And finally...ridiculous that "there is not agreement that customer must receive item after they order" Will they pay the interest of a credit card after taking the money for 10 days! Stop buying from flipkart. @all They have no agreement that u must receive your item.

I had ordered a quantum QHM gamepad on 9th of July. They said the product will be delivered on 12th by 7:00 pm. I had no sign of them. I waited till 15th of July and still no sign of them. Please make sure the product I ordered gets delivered soon. Product : QUANTUM QHM 7468-2V GAMEPAD Order ID : OD[protected]

hi

I had purchased Google Nexus 7 2012 model, on 27th Nov 2013, order no given below.
Order ID: OD[protected]

The tab is not switching on but when i put it for charging it blinks.

How can you arrange this to pick from me and get the issue fixed.

I want this issue to be resolved on priority
Regards
Latha

This complaint is regarding the delivery boy named: Mohanraju Bangaru who misbehaved with me. First day he called to know if I was available in my delivery address, I replied saying that I am unavailable right now and instead come to their office and collect it, but since their office closes by 5pm, I could not go as my office hours are till 7pm. Therefore, I informed the delivery boy that I will not be able to come before 5 pm and asked if he can get it the next day. Initially he started giving excuses saying that he will not be able to come and deliver and started misbehaving. After a lot of persuasion, he agreed to come the next day between 12pm to 2 pm. Next day, he did not call before coming and suddenly called up at 12:24 pm threatening me to take the delivery in 5 min otherwise he would leave. I said that I will be taking 15 min to reach, could you please wait for 15 min, he started shouting at me and quarreling with me saying that he would leave if I don't reach on time. First, he did not call before coming for the delivery and thus did not give me buffer time to reach the address. Second, when I requested him to wait for 15 min, so that I can reach the delivery address, he started yelling and quarreling with me. This misbehaviour is totally not acceptable and I am highly disappointed with the service. If this complaint is not looked into, I would rather cancel my order and not order anything in Flipkart in the future as well.

I ordered one earphones on Flipkart.com on 8 July 2014. According to the order and detail mentioned on their website, my order should deliver by 11 July 2014. I got one message that your order is out for delivery and will be delivered by today 7 PM. Today is 15 July 2014. I haven't received my order yet. I had chat and call with Flipkart customer support service. Everyday they told me it will be delivered by today evening for sure. Worst part was, i never received any call or message through their logistics about the order. If check in my account on their website, it still shows "Out for Delivery". This is not the first time that happened to me. Before that I ordered one shorts and they didn't the same thing.

i ordered a moto g with order id OD[protected] on 1st july 2014 with a delivery date of 10 july 2014 ..
suprisingly they havnt delivered till 14 july, even after continuous conformation from the customer care to ship the product till 14 july
flipkart service is worst i have ever witnessed .
please take immediate action ..

I have ordered two moto G Flip Black cover .On 5th may but recived only one with the order id OD[protected]. i paid for two covers and the cover .i got is only one . Since that we are contacting the flip kart customer care people but they are simply ignoring the queries raised by us . along with this i am attaching the screen shots of the order confirmation mail sent by Flip kart while ordering and the scanned copy of the delivery copy.

I palced an Order on 6th of July. My order is OD[protected]. According to order, it would be delivered on 9th ogf July but I did not received my product as yet. And also the customer care's response is not cooperative. My amount is deducted. This is cheating with consumer.

Dear Sir/Madam I have purchase symphony desert cooler from Flip cart. The product I received is defective There is water lekage in the cooler as well as the fan speed of the cooler is very low. I want to inform you that the delivery is made to delhi location due to non availability to Noida location.Then I shifted that cooler to noida. Then I called to customere care & I got a Complaint No ND-FM-7G-14003. I request the Execuutive to visit to noida, but I received call from delhi customer care again & again. When 10 days has been passed, I got frustrated & once again get back the cooler to Delhi location. Now I am receiving call from Noida customer care. They are doing just nothing except Time gain. Now I want to returned this cooler & get my money back. Therefore you are requested to arrange its delivery back very soon. My mobile No is - [protected]

My ORDER no is :OD[protected], By this order no, i purchased moto g 16 gb, worth Rs13999 I received this product on 25th Jun 2014, But it is having defect in screen icons and text, so i talked to customer care flipkart, she told me to refund that product back to flipkart via courier, i did the same, they received my product and Return id for this request is : 5837565 is mentioned from their side. also they told me that, we are replacing your product 2 weeks back, but that has been cancelled and they said and mentioned on my mail that, their courier partner has discontinued the service in my area, now from past 1 week, i am calling cs flipkart but they are telling they will update on within 24hrs, every time this thing has been told to me, but no action regarding my money refund or replacement has been done. Please help me on this.

Item 1: 5CD2280B8D Bill shows the warranty of 2 years, while the service centre says there is only warranty of 1 year that has been over. Apart from this, there is severe heating problem in my Laptop. This has been the 4th time, i am sending the complaint and there is no revert back in complete manner from your side. This was really not expected from a Company like Flipkart. So, plz revert back on my new mobile no: [protected] From last 1 month, i am waiting to get contacted from you. My warranty will get over by august 2014.

I bought a Moto G from Flipkart last April, after 2 month o[censored]sing it, I decided to give negative review as i'm not satisfied with the product, so I posted the review and gave single star for it but but my review didn't appear in the review portion even after the website displayed "Thanks for your review, it may help others to decide about the product. Your review will be displayed within 48 hours.". So its clear that they have an underground dealing with Motorola. I believed them madly for their honesty. We should dig such Cheat companies.

Hi, on 2nd of july (Order ID: OD[protected]) while doing net transaction some error came and payment got debited but order not placed. Right from start i have been raising complaints about this, I called Customer care of both bank and flipkart atleast three four times, but i was told that amount reversal from gateway takes 7-8 days and wait for that. Its more than 10 days now still this amount is not reversed to my account. bank has confirmed two times that amount has been delivered to other party, this is trasaction No: MIDB[protected]. IDBI bank says amount has delivered to party they cant do any more This is worst ever response i have seen from any shopping website. Even after 10 days there is no reversal of amount.

Dear customer care,

We are dissatisfied with your poor after sale services provided to us.
We have purchased a mobile cover from your website 15-20 days back and have
demanded to return back the money, we have returned the goods back to your
sales man within 5-7 days of purchase done.

ORDER NUMBER:OD[protected]
REF ID:[protected]

This is the 3rd reminder which we are sending to your company and we are
constantly getting reminders from the customer care department saying that
they will credit our bank account for Rs. 449 but unfortunately we haven't
received the balance yet in our account.For your knowledge please find
attached the mini statement of my account where you can check that there is
no transaction has been done yet.
It is advisable that please take this account seriously and do the needful
immediately or provide us cash on delivery. as we can't wait for that long
now.

VARSHATOLANI
[protected]

I ordered for first time in flipkart one week ago and i didn't get the my flipkart shipment yet. I paid money while ordering itself in online. although I am getting messaeges regarding shipment. But it didn't come to me yet. I was full time available at my home last week. They promised to deliver it by last wednesday. today is saturday and still I didn't receive the delivery yet.S49384801is the shipment number in SMS. Is it a fraud company which takes away people money

In The Desperacy to Promote Flipkart First badly, you guys have started Delaying like hell! I have been getting messages since last 3 Days that your order is out for Delivery and it never comes!!! Either you should not commit a date or if you do you should Deliver. Amazon India is like far better then you in terms of commitment. My Order ID are OD[protected], OD[protected] and again i have got a message for these that they are out for Delivery! 4th day in a Row.. but i know i would never receive the product. You Guys will eventually kill you r Loyal Customer Base if you try to Promote your Flipkart First

Dear Sir,

I have purchased a samsung mobile phone and a flip cover from flipkart for my sister.
the order was placed and the amount was deducted.
The message was also delivered that the same would be delivered by 10 july'14.after 4 days of order placing the order i got a message that my order is cancelled since the mobile is out of stock but the cover was delivered within time frame.
Now what will the consumer do with the cover when the mobile order is cancelled.
also when the mobile was out of stock why was the order taken.

Request you to kindly look into the matter

abhishek Saxena
abhishek.[protected]@gmail.com

Order no order OD[protected]

HI..
I bear the ORDER NUMBER-OD[protected].I ordered for a BLACK SHORT but I have received Today a WHITE ROUND NECK T-shirt from Happy hippie company.Its really disheartening to get this sort of services from a reputed organisation like FLIPKART.Immediately after opening the cover, i tried twice to get in touch with Your Customer Care representative and I asked for a resoultion to repay my Rs.719 within 1 Hour, else I will go to the consumer court for a bigger compensation. They did not have any resolution, only I got a confirmation by stating I will come back with my supervisor, but after that 2 of Your representatives dropped the call, which is very unproffessional.Kindly note, the 2nd representative name is HAMID and I got 2 recorded responses with me.

Therefore, to prevail me to go to the cosumer court, I need a call within 30 minutes of receiving this mail and You must return my money within 1 Hour of receiving this mail, else You are forcing me to go to Cosumer Court Tomorrow

Regards
Bhawani Sankar Routray
Contact Number-[protected]

I had Order a Child School Bag On 07/07/2014. I Receive This Item on 09/07/2014, but the School Bag is so small. Then I call the Company on 10/07/2014, they Refuse to Change this wrong Item. After that I Check this Product Review, I saw a Review written by "chandra" on 23/04/2014, that the Company Change her Wrong Size Item. For That I am Confuse, why Company Refuse to Change My Item, because the different between My & her Item is only a colors, others are same. My Item Id. OD[protected] . A Violet Colors WILDCRAFT Company's Bag.