Flipkart Complaints & Reviews

Dear sir/madam We received MOTO G mobile on 23rd July 14 ( Order number: OD[protected]), I was having the problem in the mobile ( Mobile continually booting, not getting start), so I made request to toll free number on 24th morning at 11 AM to replace the mobile. They committee that, our Technical team will solve the issue with in 24 hrs. ( i.e, max 25th July at 11AM), but now it’s more than 50 hrs completed, still they are telling they will call today. I am not happy with Flipkart service, I need the replacement today itself or return the money which I gave to purchase the same.

Dear sir, I have made online purchase of moto x phone on 22/07/14 in the name of Dr R . Elango prepaid tax invoice no. blr wfld[protected][protected] Rs 23, 899 billing address Dr R . Elango, Chidambaram - 608002 . Accordingly today 25/07/14 evening by 4:00 pm it is delivered to my office clerk Mr Suresh mobile no. [protected] and I have received the parcel by 6:30 pm . After opening the parcel box i got only a black colour stone instead of moto x mobile . Immediatly I have contacted your office courier delivery boy who is contacted over phone his mobile no. is [protected] and name is Raju . Then i have contacted fedEX courier service pondicherry incharge Mr Jayakumar (Manager) and told all those things that are happend. Here with i have enclosed the photos of your parcel for your perusal . Kindly make necessary action and do the needful . with regards, Dr R . Elango mobile - [protected] .

Sir/Ma'am,

I am a very old flipkart customer and have placed many orders till date.

I bought Acer E1-471 Notebook from Flipkart on 26th June 2014(delivered on 28 june 2014).

Order No. - OD[protected]

When I purchased this laptop, it was clearly mentioned as "3 Year acer India warranty" and I confirmed same with your executive before purchasing. (Track down your call records .. if you really have that data).All acer laptops at that time were showing as 3 year warranty.

Yesterday I just went to same product page to see what's the price now... I was shocked to see Flipkart showing 1 year warranty.

I thought Flipkart wont fool its customers .. I was sure that warranty for my product would be 3 years (as mentioned when I purchased.
I called your customer support, they said it was never like that. Product has 1 year warranty only(you are literally making me fool... I checked and confirmed it before ordering..).
Updating site information is in your hands... you can update that anytime...suppose you make it "6 months" tomorrow on your site..., the users who bought today with 1 year will be in trouble..

After that I called Acer India customer support. They confirmed that warranty is till 27th May 2014 (thats 11 months only...not even 1 year... Remember It got delivered on 28 june)..Wtf it is...

I would make the issue viral and make all customers call you who purchased acer laptops with 3 year warranty from your site.

I want the resolution of the issue - either provide me the promised 3 year warranty (by coordinating with acer) or provide me full refund.


This incident made me lose all my hope with Flipkart. I will never buy from flipkart and wont recomment it to anyone. Your company is getting more and more ethical as you grow more.

I want a CALLBACK on [protected] / [protected] positively by today night. Call me after 5:30 PM only.

Regards
Shivendra Gupta
[protected]

Hi there, I am a steady customer of Flipkart and buy vouchers regularly to gift it to my friends. I notice that the vouchers are only available for WS Retail which limits me from buying desired articles from the wide repository of yours. Recently I purchased Rs.2500 worth vouchers which is lying waste for my friend as he could use it only for one voucher. I would request you to either allow me to buy anything apart from goods sponsored by WS Retail or please refund my money. Rgds Soumyajit

I ordered for the orginal Acer's battery which was bit expensive that the other compatible batteries that we see as other options And when the delivery was made I found out the company delivered the fake product inspite of paying more for a genuine stuff And the worst part is company assured me that, they will look into this matters and will take strict actions against the sellers Nothing is been done yet One of the worst online seller I have ever come across with And their services sucks big time I personally would not recomend anyone to buy any product from this online store, as they are big time cheats Regards Sijin

Dear Sir/Madam, I have purchased Moto - E through Flipkart on 22/07/14 (3days ago) . It seems the back closing cover getting loose & shaking. i want to replace the same. Purchase details: BIRWFLD [protected] Address : 146/66, Kalpana cottage, Elango nagar, Avarampalayam. Coimbatore. Kindly do the need full. Regards, Gopakumar. K Mob:[protected]

Dear Consumer Complaint Person Incharge I here by file a complaint against FLIPKART to mislead customer (Myself : Avneesh Mehta). I purchased an item Asus Zenfone 5 (worth Rs. 9990) from flipkart on 20th July, 2014 at 4:15 AM as I have been waiting for this item since it was launched. I made full payment of Rs 9749 after discount of Rs. 250 offered by flipkart at every purchase more than Rs 1499. Order Number : OD[protected] As per the website I have been given delivery date of 24th july, 2014. On 24th July when I did not receive any notification regarding delivery of my item, I contacted chat helpline of flipkart. Flipkart executive Supriyo attended to my complaint. On checking status of the item by executive, I was informed that my item will not be delivered as per delivery date given by flipkart. On asking reason, clarification has been given that item has got delayed due to unforeseen circumstances. On Asking for reason, no details were provided. Executive mentioned that item will be delivered to me within next 3-4 working days. I have planned to travel on 25th and be on vacation till 29th for personal reasons. I requested for a compensation in form of delivering the item to my travel address Ludhiana. Flipkart executive agreed to it and asked me to provide address in email. I was given an incident number[protected] by executive. However, I am no proof that the incident has actually been logged or not as I did not received any notification from flipkart. I was asked by the executive to send the address change in email to flipkart and action will be taken accordingly. I sent an email and received email notification the flipkart executive will respond before 2 working days which means that during my travel I will not be sure whether item will be delivered to my delivery address or travel address. It caused confusion to me.Also, I have been informed about incident (as mentioned above[protected] for which no notification has been sent. During the time i was writing email to flipkart, executive disconnected the chat session. I waited for response on email as executive mentioned that they will check the email and change the delivery address as early as possible. However, when I did not get any response, I decided to contacted customer care through telephone. I mentioned that whole scenario and I was told that address change will not be possible once shipment is in-transit. Please note here, last status for in-transit shipment has been given on 21st July, 2014 as per their website. The customer care executive checked the status of shipment and mentioned that shipment track has been lost. He put me on hold for 2 minutes 2 times and then mentioned that shipment will be delivered at my delivery address within 3-4 woring days and they will try to deliver me on or before 24th July, 2014 (during my absence). I requested to deliver to my travel address Ludhiana instead of delivery address chandigarh. He refused and mentioned that he cannot help in this case. After I stressed, he mentioned that he will escalate the matter and try to get resolved as early as possible and then in few minutes I received an email for the same. I have been misled by flipkart at following instances: 1. Delivery date given as 24th July, 2014 but shipment was never delivered on the same day. There is no prior notification for delay of the shipment by flipkart to me. The status was checked only after I requested. 2. On requesting the cause, no clear information has been provided. 3. First executive in chat helpline misled by agreeing to deliver item to my travel address where as second executive refused. 4. No notification given to me on incident which has been raised by first executive. I believe that communication has been made just to suppress my voice. I suspect that there might be overselling of item to collect funds in advance by delivering item with delay. 2 of my friends received order before me even when they ordered after me for the same item. The whole process has caused me anxiety and disappointment. I am harassed by flipkart while not delivering my product on time and by misleading me on multiple occasions. I request intervention of respected consumer forum to please verify the above incident and take necessary actions to ensure that customers are not misinformed and misled by flipkart. I also seek compensation for the harassment caused to me during this incident and it has cost me a lot as I am stressed out right now and feel cheated. Regards, Avneesh

Recently 20 days back I have purchased a Philips Trimmer QT4005 model from Flipkart.
But the problem is the charger is not working. No green light glowing. initially the trimmer charge was there so i didnt know the charger is working or not. I didnt expect these things from Flipkart online purchase. kindly verify and do the needful.

I bought a product and paid in advance. Due to some pricing issue an amount of RS 300 was refunded back to me. I was expecting this amount to be credited back to my card account from which I had made the advance payment. Instead what flipkart did was they held that amount with themselves in so called wallet that I was asked to use later for another purchase. They are also insisting that i must buy something from WS retail only! This is completely wrong to retain any money due to customer in any form and amounts to illegal business practice. I am planning to file a financial fraud complaint against this company. Would like to alert other users to remain alert of this scam. My order id is OD[protected]. Amit

[protected] is the delivery guys phone number...order number:WSRP[protected] ...delivery guy had difficulty finding my adress so he called me...though i was guiding him on phone he screamed at me saying i m giving wrong directions...plus after he came to my house i wanted to check the product in front of him...but he snapped saying he is not concerned with it...then i didn't know i had to sign four times in the delivery reciept...normally it's only once...so i signed at one place and left...he didn't tell me i had to sign at four places...he screamed behind me calling me back...when my driver asked him to stop being rude he again answered back saying that my driver was being rude...and he also commented on my "stupidity" for not signing...this is crazy...no one would take a product fron flipkart if da delivery guy is going to be rude...

With great dismay i hereby inform you that your firm has given a false assurance and in the meantime promised me to deliver the products but prolonged for more than two weeks and eventually declined to deliver the item...my email id is [protected]@gmail.com.at this juncture very much unhappy with your reckless and irresponsibility...and fraud...so in light of this issue i compelled to take legal action against you for misleading your customer regards alankrit.b.shivram

Order no - OD [protected] order dated 2nd July for Micromax mobile. Mobile has stopped showing display since last week . i had launched complaint to your customer care but NO ACTION as of date . Request to do the needful at earliest . Regards, Tushar [protected] tushar.[protected]@jci.com

Hello Sir/Madam,

this is jitender from panipat haryana. i was purchasing mobile (Mixcro Canvas Doodle - A111) through flipkart. This is to informed you that i forget my mobile bill. So this is to request to you that please sent the duplicate bill on my email as (jitender1722yahoo.com).

My Mobile Detail as per given below:-

Order Id :- 0D[protected]

if you need any help from my side then call me on given below number..

Thanks

Jitender
Mobile no:- +[protected]
Panipat Haryana

I have purchased online from you vide invoice no se/mar/2013-14/29548 dt 04/03/2014
Buyer oder no pi[protected] despatched through blue dart on 04/03/2014

Its just 5 months now - the battery has conged off - kindly do the needful - my tab is dead - not able to use - kindly help please

Srinath
Ph [protected]

I had made the purchase the Router of D-Link ADSL 2750U from the flipkart Order ID-OD[protected]. After knowing that the router is not compatible with my LAN connection as it need the telephone connection. i requested for the return to the Flip5kart team but they denied my request. They told me that it is not under the policy of the Flipkart. but i wan t to know if this can't happen then what is the use of online shopping. I would have visited the local shop and made my purchase over there even they give this provision to return the product and take the desired and suitable one. Now this product is of no use to me and I am in a loss of 2000 Bugs from he Flipkart and really very disappointed and has not made my single purchase from them till now, Please help me i am in a big trouble as a customer I am not satisfied with the service, this is really a mental torture to any customer which is a regular customer of the flipkart, Please help me somebody. Regards, Swapnil Kadam [protected]. [protected]@gmail.com

Dear Sir/Madam I have ordered MOTO E mobile from flipkart. Delivery date was 21-07-14. My courier is at Bluedart Dharuhera from last friday. They dont wanna come to my address as i given for delivery. They say that You can come to our office and you can take your courier. If i will go there office to receive, then what is the role of their delivery employees???? I am not happy with Bluedart services. Please do needful, otherwise i will have to cancel that order. Details- Shipment Tracking ID: [protected] Thanks Vikas Taya Mob no. [protected]

Hi, I had purchased a book bearing order number OD[protected] on July 14th 2014. I was supposed to receive my shipment by 18th. Flipkart gave it to me in written. I also have the email for the same. When I kept tracking my order and it showed it was in a transit form two days I asked for an explanation, to which Flipkart replied that there was some problem and the delivery was delayed. They had not apprised me of it unless I contacted them. I was kept waiting even after having made the payments in advance. I got a call from Flipkart's office from Bangalore probably and he assured that I would get my package delivered by 21st of July. I still haven't got my order delivered and there has been no reply to my mail till now. They have shown a very irresponsible side of theirs and they seem not bothered about the reputation they hold with the customer. Even now when I tracked my order, it still shows the shipment is stuck in a transit where it was on 16th July. There has been a reason why I had ordered it more than a week before. 1) They will not update you if the delivery is not being done as scheduled 2) They are least concerned of what they promise to deliver, they should not placate their customers with ostensible apologies and not pay any heed to the concern raised by the customer. Whether it was a courier service problem or a procurement problem, the customer has to be notified. Thanks and Regards, Swati Sharma

This is with reference to order OD[protected]. The order was made on 11th July and till this day i am waiting for my order to reach me!. I gave them special instructions as to when i am available to take my package to which these mechanical staff say yes ofcourse madam and then the very next day they are back to being brainless people and do not follow any instructions! I took a day off especially to see when the order is delivered to me today and again the customer "so not caring" people only make false promises that it would be delivered according to the time we want or by the end of this day and etc etc. Absolutely horrible services.. I would recommend people to rather buy stuffs from other online retailers coz these people do not value you or your time! Flipkart always there to test your patience and "flip" your brains!!

The following is the series of events that occurred: 13th July'14 : Subscribed for Student Membership by sending my college id scan to the required email address along with my name and number.Received a reply saying that within 3 days my subscription would get activated. 17th July'14: Contacted Supriyo of the customer care via the chat option available in the website who said she has escalated the complain to the concerned team and gave the ID as OD[protected]. 18th July'14: Received a reply from Asif Niyaz( Customer Support) designating me by some other name, asking for 2 to 3 business days of time and they would be back with an exact solution. Gave me a Reference Number:[protected] 20th July'14 : After I lost all hope from the customer support I thought of writing to the customer support one last time explaining everything from the start. 21st July'14: I got a reply from the Student Subscription email ID that sent me the same mail that had been sent on 13th July which asked for a time period for 3 business days. I really wish I could complain to any of the co- founders but both of them are not accessible via the website, all you can contact is the INEFFICIENT Customer Care. Thanks And Regards Neel Agarwal [protected]@gmail.com [protected]

Hi, I am not at all satisfied with services from Flipkart. I have ordered Sony Experia but they have delivered 1600 / - SANSUI mobile. WHAT A JOKE... I request Cyber crime department to take action ASAP on Flipkart... Flipkart.com <[protected]@flipkart.com> Jul 17 (4 days ago) to me Flipkart.com TRACK ORDER CANCEL ORDER FREE & EASY RETURNS CUSTOMER SUPPORT Hi Vinita Kerwar, Greetings! ElectronicHub has shipped 1 item in your order and this completes your order OD[protected] Your shipment will be delivered by Wednesday, Jul 23, 2014. The shipment was sent through: Ekart Logistics Shipment Tracking ID: FMPC[protected] TRACK YOUR SHIPMENT Tracking ID may take up to 24 hours to get activated. The following item has been shipped: ITEM QTY SUBTOTAL ElectronicHub Sony Xperia C (Black) 1 16395.00 Total 16395.00