Flipkart Complaints & Reviews

I bought the product Symphony Kaizen Jr air cooler from flipkart. I got it delivered by the exact date. But the product is faulty. Below are the complaints 1) Blower doesn't uniformly deliver air.Exactly speaking air flow is from left side of the blower only. 2)Water level indicator is not working. 3)Description of the product from flipkart is fake.As mentioned in the flipkart specification the air delivery is 1000 cubic mtr, but it is not even upto 100 cubic mtr. 4)The cooler doesn't satisfy its basic need.It is not cooling the air around. I am totally disappointed with the product as well as flipkart.I totally lost my confidence in online purchase just because as if i got cheated.

Hi many Name is Sobhit Singh and I placed an order details is Order ID - OD[protected]) for ‘Exilient HP G42 G62 G72 9 Cell Laptop Battery (5800 mAh).and at the delivery time, I take an different product so I returned the product and mailed the costumer care about money back but from last month only mail received not my money.

I have placed an refund request for my GOOGLE NEXUS 5 MOBILE and the details are below:

Order ID: OD[protected]
Seller: WS Retail
Order Date: 19 May, 2014 6:13 PM

They send an executive to pick the phone but at that time I am not available at home and my parents are there and they deny to refund the product as they do not have the information to refund the product to any executive.
The executive give its mobile number([protected]) to my parents in case if i want to return the product and on
10th June 2014 I call on the same mobile number([protected]) and ask to pick the mobile/refund the product the executive told me that he will come in the evening to pick up the product.In the evening around 5.00 pm the executive come to my house and told me that he did not have acknowledgement slip and i refund the product without taking the acknowledgement slip and he told me that within 3-4 hrs a message will come on my mobile number for the product refund and within 24hrs your amount will get refunded, but from the next day the executives mobile number([protected]) is switched off and when i am calling to FLIPKART to know the status of my refund they will say that we did not received the product till now.

Kindly please help me regarding the fradulent cause by the flipkart executive.
As Flipkart is a big organization and if this kind of fraudulent is happening than its a big problem for flipkart.
Please contact me on my email id : amitshokeen.[protected]@gmail.com and in case if you need anything else email me on this email regarding the same.

Name : Amit Shokeen
Email id : amitshokeen.[protected]@gmail.com

I have purchased nokia xl on 08/06/2014. sim card slot where we put simcard is very tight, thats damage my 2 SIM CARDs. I went to NOKIA CARE Behind inorbit mall VASHI & request to change the sim card slot they refused & told this mobile is not in warrenty please help me my second mobile no.[protected]

My Flipkart delivery awb [protected] and ID: S47483708 was to be delivered on my office address i.e. Jharna Shrivastava Sparta Infotech Ltd. plot n. 34, 35 Noida Special Economic Zone Noida A delivery man (Mobile no. [protected]) came to deliver it on 17 June 2014 at 5:20 outside the gate of Noida Special Economic Zone. But since my office time is till 5:15 only so i couldn't receive the courier and told him to come today. I called him twice today to remind about my courier. Then he was not ready to come to deliver the courier tothe delivery address mentioned above. Then when i went to Gate N0. 1 of Noida Special Economic Zone where he was standing he said that he is not carrying my courier today. So I asked him to bring it after some time today then he started talking to me rudely and shouted at me. This is not the way to handle your customers. This is ridiculous. Please take care of my delivery or otherwise i will move to higher level. Regards, Jharna Shrivastava Ph no. [protected]

I orderd Moto E Mobile (Order ID OD[protected] ) through flipkart on 11/06/14 and they shipped the same on 12/06/14 to Ernakulam. As per their message and tracking id the item reached on their ernakulam hub on 17/06/14 but they didn't deliver the item to me even on 18/06/14 and i am still waiting for my product.

I orderd Moto E Mobile through flipkart on 11/06/14 and they shipped the same on 12/06/14 to Ernakulam. As per their message and tracking id the item reached on their ernakulam hub on 17/06/14 but they didn't deliver the item to me even on 18/06/14 and i am still waiting for my product. I wonder how these people can run a business by harassing their own customers. I am totally fed up with flipkart and ekart logistics. They even dont have manners to reply to my mails or to contact me through phone

Receiver of calls from the other end are complaining that he/she can't hear my voice properly. There is a constant humming sound while talking. Kindly look after the matter and either get the set replaced or do the needful as soon as possible. It has been hardly a week that I've received the new set from Flipkart.

Dear Sir, I have purchased four MOTO-G mobiles with order numbers : OD[protected], OD[protected], OD[protected], OD[protected]. Out of these four mobiles, screen & display damaged for 2 mobiles when they felled down from 2-3 feet height. And one mobile is having lots of software issues. Only 1 mobile I did not face any issues and it is working fine. When I have called Flipkart to enquire if there is any chance of replacement, they replied saying it is not replaceable. To repaire the screen & display, it is costing me around Rs 5500/-. Around 45 days back, I have submitted the mobiles an authorised service center in Hyderabad. They have not yet repaired the mobiles. I am surprised how the screen is damaged when felled from 2-3 feet height. Whereas MOTO G adds are showing that screen is very durable and it will not break so easily. Moreover service also very poor as they have not repaired even after 45 days time. This is really frustating me...I feel I made big mistake by choosing MOTO-G as they are not ready to replace the mobiles and service centers are not providing proper service. May be this is my last purchase of MOTOROLA mobiles. I am making this complaint with little hope of you may take some action to resolve the issue. Thanks & Regards, Vishnuvardhan Reddy

This was my first purchase from Flipkart and it was very disheartening and pathetic service and feed back which i have got. i have ordered for the Pendrive- Sony Micro Vault Tiny USBM8GM/W 8 GB Pen Drive white and the product which i got is SONY Micro Vault 8 GB Pen drive USM8GR/WZ - different model. i have arranged for the pick up and asked the Flip Kart customer care to deliver the right product which i have ordered.

But unfortunately beyond my thinking second time also the same product is delivered to me..

My order id is OD [protected]. I am attaching the photograph for the correct product which i have ordered and the product which i have received after the second complaint.

This is not expected from a branded online company as it can be expected for the first time but second time also the same thing happend. And above all i have been delivered a product of Rs 265 while i have ordered for Rs 357.

Either the seller ( WS RETAIL) is not so much educated to send the correct product or the Flipkart people doesnot check before the Item is send for disptach. or we can say poor QUALITY CHECK before the DISPATCH. Such a pathetic service from Flipkart is not expected. Kindly compensate me for the same, because your poor quality of service leads to wastage of my time and money both.

KINDLY EDUCATE THE SELLER ATLEAST AND MAKE YOUR QUALITY TEAM STRONG TO AVOID SUCH CUSTOMER COMPLAINTS...

Hope the above email will be addressed by someone..

Hi I purchased online from flipkart the product "Envie Ritz Charger + 4 x AA Infinite Alkaline, Ni-Mh Rechargeable Batteries" on May 19, 2014. Received the item on May 23, 2014. As the item was damaged, I returned the product on the very same day. After that there was no enquiry about the product. Then I called to the customer care to replace it on June 3, 2014. Then they have told me to give the refund without asking about the status of the item. I told them once I received the refund, please pick the item from me. However, as per there conditions, they called me last saturday June 14, 2014 saying that first they will pick up and then refund. I agreed for that also. Still, there is no body to pick the item and there is no refund. I don't know why are u people are behaving like that.I was a regular customer of the flipkart. And I have purchased so many items from flipkart. And this is the 2nd time I received damaged item. The first time I got a damaged "Maybelline Clear Glow All In One Fairness Compact Powder Compact - 9 g" and it was replaced nicely. This time I don't now why flipkart is taking such a long time. Its my humble request to please replace that item with a new one. I want to be a reugular customer of you. Hope you will take it in urgent consideration. Thanks and regards Dipika

I Ordered Nokia Lumia 625 on 11th June 2014 and the expected date of delivery is 14th June.Today is 16th June but I didn't recieved the product yet and I am getting bull answers from the customer care executives.I got a response that they are unable to track the status online because of the system error.If you guys don't know what to answer please tell us that you guys don't know the cause and please don't give false statements to the customers. I am really frustrated by the way you guys treat customers.I have been put on hold for almost 10 minutes and no proper response from you guys. I want to know when I will get my product?? If it is going to get delayed please update via email that it will be delayed

I ordered a 16 GB memory card from Flipkart.com but I when I used it, it showed "Blank Sd Card" . I want you to send someone to the below mentioned address & collect that Sd Card & return my money . Address : Old Nishat Srinagar near Nishat Mughal Garden J&K

My Order No. is OD[protected].

I ordererd for a Gold Pen Drive. However, I got a Silver Pen Drive, which is also a cheaper product. I called their customer support and informed them. I was informed that they will send a replaced item. However, days later, I was informed that I will not get a replaced item, but my product will be picked up and money refunded to me.

Their representative "Raju Mondal" came today to pick up the item and asked for the Gold Pen Drive. I tried to make him understand that the reason for this return is I did not get the gold one and I can return what I had received which is a Silver Pen Drive. He behaved rudely and informed me that he cannot.


Preet Gill
[protected]@uaemail.net

I ordered my MOTO E through Flipkart on 12th May 2014 and got it delivered on 15th May 2014. Its not even a month over and there is a crack in my display and now I'm not able to use my phone now. On contacting your service center @ Mahalingapuram was told that it might take time to receive price list and they don't have spare to repair it. I'm trying to contact through phone but am not able to reach any of the executives.

We have ordered moto g 8gb having order no.OD[protected] & recieved the handset against the said order concerned. Now we are facing the heat as well as battery problem in handset. So i requested you to take necessary action in this regard. Regards Amit gulati H.No. 2960 N.H.B.C, PANIPAT [protected]

I have purchased a SAMSUNG GRAND 2 on 12th June 2014 but I haven't got the bill or invoice with the boxpice. I had called the customer care but they are not responding. Order number:OD[protected] Tax invoice No Bill: [protected] so kindly please sent the invoice to the mail id:[protected]@gmail.com

Order # OD[protected] by Flipkart.com for 'Chumbak Back Cover for Motorola Moto G' has been delayed for over 3 days now! I paid 695 INR Through my credit card for this order.Here is what I have tried/ faced in dealing with Flipkart: June 11 : Expected delivery of product, NOT DELIVERED. No intimation of delay by Flipkart June 12: I call Flipkart customer care and speak to Shruti N - she tells ms that product is delayed and a replacement will be sent to my end of the Day same day - June 12th. She gives me complaint #[protected] June 13: The product is not yet delivered. I call customer care and speak to some Aman deep/ preet. He tells me that product will take 36 business hours to reach me. I ask for a cancellation and he refuses. I tell him that I will take this case to Consumer Forum as Shruti had lied to me about same day delivery and Flipkart is not Cooperating with me. June 14: The product is NOT DELIVERED Yet. Manish from Flipkart calls me from #[protected] at around 4:35 PM. He asks me if I need a replacement for my product as it is delayed. I tell him about my calls with Shruti (who gave me wrong info and lied) and Aman (who did not cooperate). Manish asks if I want to cancel my order.This is heights of irresponsible behavior by flipkart. My order is delayed now by 3 days, worse that all customer care executives are giving me false/ conflicting information and there is nothing done to alleviate my situation. This is direct breach of my right as a customer - it is frustrating and looks like flipkart is just making money by having people pay in advance and then getting them to cancel orders later! The false shipment receipt that they mailed me is attached.

Order # OD[protected] by Flipkart.com for 'Chumbak Back Cover for Motorola Moto G' has been delayed for over 3 days now! I paid 695 INR Through my credit card for this order. Here is what I have tried/ faced in dealing with Flipkart: June 11 : Expected delivery of product, NOT DELIVERED. No intimation of delay by Flipkart June 12: I call Flipkart customer care and speak to Shruti N - she tells ms that product is delayed and a replacement will be sent to my end of the Day same day - June 12th. She gives me complaint #[protected] June 13: The product is not yet delivered. I call customer care and speak to some Aman deep/ preet. He tells me that product will take 36 business hours to reach me. I ask for a cancellation and he refuses. I tell him that I will take this case to Consumer Forum as Shruti had lied to me about same day delivery and Flipkart is not Cooperating with me. June 14: The product is NOT DELIVERED Yet. Manish from Flipkart calls me from #[protected] at around 4:35 PM. He asks me if I need a replacement for my product as it is delayed. I tell him about my calls with Shruti (who gave me wrong info and lied) and Aman (who did not cooperate). Manish asks if I want to cancel my order. This is heights of irresponsible behavior by flipkart. My order is delayed by 3 days, all customer care executives are giving me false/ conflicting information and there is nothing done to alleviate my situation. This is direct breach of my right as a customer - it is frustrating and looks like flipkart is just making money by having people pay in advance and then getting them to cancel orders later! The false shipment receipt that they mailed me is attached.

sir/madam, i was booked livon hair gain tonic at jun 5th 2014. order no-OD[protected]. delivary date-16th june. but i have received the mail from flipkart " your ordered item have been delivered by 13th jun. but i have not receive my ordered item. please check.