Flipkart Complaints & Reviews

Order ID OD[protected] (JOKE # 1) Your logistics partner "Delhivery" completely messed this up with a string of lies. 1st Lie - A 24x7x365 datacenter was supposedly closed. 2nd Lie - They never called me, but sent an SMS that I have been called and was unreachable. However, their website log said "call to be placed". 3rd Lie - I cancelled the order completely, yet they claimed that an email was sent by me for redelivery. The cancellation was overlooked by them. (A complete flop-show) Status Status Date Remarks Location Updated by Returned April 25, 2014, 7:32 p.m. Cancelled the order Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 25, 2014, 10:53 a.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 25, 2014, 10:45 a.m. Reattempt - As per NDR instructions As per mail Hyd_Madhapur (Andhra Pradesh) Delhivery Returned April 24, 2014, 5:13 p.m. Cancelled the order Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 24, 2014, 9:49 a.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 23, 2014, 7:26 p.m. Office closed, retrial tomorrow (Customer to be called) Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 23, 2014, 3:09 p.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 23, 2014, 2:34 p.m. Shipment received Hyd_Madhapur (Andhra Pradesh) Delhivery Order ID OD[protected] (JOKE # 2) Cancelled because of the above joke i.e. Order ID OD[protected] Order ID OD[protected]JOKE # 3) Your logistics partner ekart messes this up with a string of disasters. 1st Disaster - They accept the pin-code 500 075 for delivery. It goes to the "nearest sorting facility". It stays there for 2 days, and then it is declared as "Undelivered, out of service area". How and why was it accepted in the first place? Mind you, this is not a COD; it is a pre-paid order. 2nd Disaster - On 28th April, your CS team writes to me stating "We have confirmed with our logistics team and regret to inform you that the above mentioned shipment has been undelivered by Ekart logistics due to non serviceability. We request you to provide any alternate address and we will have it delivered to you accordingly. Please revert within 24 hours of receipt of this email." I responded as asked. Your CS wrote back stating "Hi Narayanan, Thank you for writing back. I understand your concern. I've notified to the concerned team regarding change in the delivery address. You'll get an update within 8 business hours regarding the delivery. Hope this helps." 50 minutes back I got an email from you stating "Dear Customer, Greetings from Flipkart! Unfortunately, your consignment with tracking ID FMPP[protected] for the below mentioned product has been returned to us by our courier partner Ekart logisticks due to non serviceability. Hence, we are unable to arrange the delivery of the same. Please accept our sincere apologies for the inconvenience caused in this regard" Do you guys think this is acceptable? Are you trying to make fools out of your customer? If you remember, the last time you spoke to me I refused to talk to you stating I want a manager / supervisor on the call. You hung up stating this will be arranged shortly. That shortly has not come even after 48 hours. If you have any shame left, please have your shift manager call right away. On top of all these disasters, there are two questions unanswered. 1. What is the escalation matrix you have in place for customers? 2. What is the email ID / contact details of your customer service head? No answers on anything. Call back if you have any sense of responsibility and service.

Sir,
I had purchased a Reebok running shoe from Flipkart (order ID:
OD[protected]) on 05/04/2014 and the item was shipped through First flight courier on 05/04/2014( tracking ID: B [protected]). I waited till the last date of delivery on 16/04/2014. I received no information about the item from courier’s side, I informed the matter to Flipkart office on[protected] and I was informed that the order was cancelled by them and the amount would refunded to my account within 7 days. Upon realising that the amount was not refunded to my account on[protected] I had sent a query for the same following which I received an e-mail on[protected] that the item was delivered on[protected] and requesting a feedback. I have not received any item or information from the courier till the time.
On checking my flipkart account on 24/04 2014 I saw the posting “the item was delivered on Sat, 12th Apr.” in one place and on 16/04/2014 in another place. So
I demanded for the proof of delivery and to know who had received the item, when and where? But I have not received any satisfactory reply about the issue till the date from flipkart authorities.
Under this circumstance I visited the first flight courier's Trivandrum office on 24/042014 and they ensured me that they have the item with them and has not even attempted to deliver it. They also claimed not to have sent a delivery report to Flipkart office. I had also frequently informed the non delivery of the item to Flipkart by telephone and e-mail from 11th April onwards.

Pls see the web posting of First flight on 29/04/2014
Domestic Shipment Tracking

Consignment Numbers
Consignment Number Booking Date Origin Destination Status Receiver Name & Contact Number Delivery Status
Time/Reason Date
B[protected] 5-Apr-2014 Mumbai Trivandrum In Transit[Contact]
-- --
Consignment Number :B[protected]
Date Serving Location Status
05-Apr-2014 Mumbai Arrived At Origin HUB
05-Apr-2014 Mumbai Despatched From Origin HUB


Following the cancellation of my order on 16/04/2014 I have ordered another one (OD[protected]). Therefore I no longer require this item. So I request that the amount Rs.2243.00 be refunded immediately.

-Sasikumar.C.S.
Thiruvananthapuram, Mobile No. [protected].

Hello, I ordered MOTOG mobile from flipkart on April 20 and its delivered to us on April 24.But within 40 min after the delivery, we found that the sealed box is not having HANDSET. The phone itself is not there while the ear phones and charger is there. I have raised a request immediately. What happened: 20 april -- ordered 24 apr : thursday : 12 pm -- recieved courier 12.45 pm -- called courier person who said, they cant help and request has to be raised to FLIPKART 1 pm -- called flipkart 2.40 pm -- chat with flipkart and rised a complaint |[protected]. 5 pm -- called in the evng 11.15pm -- raised a return request through product missing section[protected]mail recieved) 28 th April (monday) After 6 call follow ups and waiting, flipkart came up with the status that their investigation is showing that the handset is present in the box and they cant help any further on this. I demanded a invetigation report immeditely but for which again flipkart requested for 24 hrs more. __________________________ Ekart Logistics Tracking ID : WSRP[protected] Item: Moto G (Black with 16 GB) Total Amount: Rs. 13849 Weight: 0.4 Kg(s) Receiver Jayaram Alla, SFA-233 Autonagar BHPV post, Visakapatnam Andhra Pradesh - 530012. Shipper WS Retail Pvt Ltd, Bangalore Banglore - hyderbad - visakapatnam - my home [protected][protected][protected] I have the following proofs 1) Invoice number 2) complaint number and request numbers 3) Courier trackng id 4) order details along with the flipkart mail showing the weight details. __________________________________________________________________________ I am really frustrated now and lost all the faith on flipkart. I am feeling like cheated that too by a very wel known service FLIPKART.Even my friends have mailed flipkart asking for right action as they too started worrying about future purchases . Please help me.. Its a matter of 14k... I am working day and night shifts to earn this money. and I dont want to let loose a single rupee regards Jayaram Alla.

I have ordered one moto x mobile with flipkart on 21-04-14 and promised to get the mobile by thursday 24-04-14, 7 PM. But due to poor service of flipkart and courier tie-ups, i have not received the mobile till date. The details are with me on emails:
I sent a complaint mail to flipkart and they reply that this email is just for the reference of the customer and not to reply. When i called up customer care they says that if you want to file a complaint you can do on [protected]@flipkart.com. I feel cheated and got to know that filpkart is full of fools because till date they are playing volley balls with the order i made. The order firstly came in anand vihar, delhi on wednesday ( one day before the delivery date). After this thursday went to shahdara zone, and next day went to karol bagh zone. Now the online track report is showing that it is in munirka zone . And every day it shows out to delivery. But noboday turned up yet. E- bay and Amazon are FAR better then flipkart.
I recommend not to buy anything from flipkart and companies like this should be punished immediately with compensation to customer by wasting their time and giving them mental harassment.
Regards
Naveen
[protected]

I purchased a samsung sd card from flipkart but after a month it suddenly stopped working even i cant detect it on my ph and laptop, i hv all my data in it . I made a complaint in flipkart and they told me to go to any samsung store but they denied n told me to contact flipkart for this . I am really annoyed and need a proper solution for my problem.

I had purchased SD card 8 GB Scandisk on Oct'13. Now card is not working. i have complaint by phone many times but i could not received proper result. So kindly change my SD card. Regards Joy Bhadra [protected] [protected]@yahoo.co.in

I ordered 3 books on flipkart and got the delivery on time. I have chosen CASH ON DELIVERY option. When I received the order, the delivery boy was asking for extra money for him as convenience charges. When I enquired on Flipkart, they say there are no convenience charges. The delivery boy argued with me for half an hour in public. This is so frustrating. This behaviour is unacceptable. They are making fool o[censored]s. When I complained about the deivery boy on Flipkart, the executive said that they are training their courier executives to be more courteous and professional. But they haven't take any action this time.

Ordered Adidas Imba M Running Shoes (order_id=OD[protected]), got wrong size, applied for a return of the product for a bigger size. They mailed to me that the picking of the product will be scheduled but after 24 hours I was asked to courier it to them. So I couriered the product to them. After two weeks I get the delivery which was Women's Nell Flats. Totally frustrated with all this I called the customer care, they told that the status they have is product is not delivered yet! Don't know what to do now.!

Order no. OD[protected], Complaint no. [protected], Ordered Nokia Lumia 520 and facing the problem within 15 days. Its getting switched off automatically. Logged a complaint in the flipkart customer care but getting no help. The customer care executives (especially technically team) is acting rude and saying its not their problem . Told me to troubleshoot which I did still nothing is working out and they are not hearing anything. Everytime I call they ask me to call tomorrow. The product is under replacement period ( i.e 30 days) still no help.
I am planning to file case against them in consumer court.

Order ID : OD[protected] for Lenovo S650 (Silver).
I am continuously following for the hard copy Invoice with complete details mention(what i mention while ordering ) but not received till date i had all conversation with there customer care through mail & caller ID but they are fail to solve the issue even on 23rd Apr'14 i called customer care and they put on hold for 1hr & 30min and after that senior executive(Ms Chandra) attended call but disconnected within 5mins.
I have been ensured again and again that i will receive hard copy or else they will return the product.
Complain I'd[protected]
Please provide me the status.
only hard copy will serve my purpose or refund my money with return.
I have been mentally harassed and i am completely depressed from flipkart
> Pl tell me feasibility so accordingly I can take decision
> Thanking you

I am from Bangalore and I had ordered footwear from Flipkart when I could have just walked down the street and got them from any other store, because I assumed the delivery would be quick. After a couple of days, I got a call from the eKart delivery boy and he called me to confirm my residence address and time of availability. He didn't show up that day. I got a message from Flipkart saying that the delivery had been rescheduled as per my instructions! Anyway, I waited for another day and nobody contacted me. On the next day, I got a call from the same eKart delivery person who had called me a couple of days earlier but I couldn't take it immediately so I called back when I could and he said he could not deliver it as eKart does not deliver after 7 PM. Fair enough. I got a message the next day from Flipkart saying that the order would be delivered before 7 PM. I waited until 5:30 and called the delivery guy again: he said he would deliver it the next day because the package was in their office. I got pissed off but said nothing. So today I call him again and he asks me to call Flipkart customer care because the shipment is going back (presumably because he reported I was unresponsive). He was defensive at the start, saying I was unresponsive, but it was obvious he was lying (as opposed to a genuine confusion) but he turned arrogant towards the end when I kept insisting I was never contacted as often as he claimed to, and when I said I'd raise a complaint with Flipkart, he sarcastically said "Sure sir". I don't mind so much waiting for a delivery but it's the unethical approach from the eKart that makes me want to sue them. The eKart person claimed to have called me so many times but when I checked my logs from the time I placed the order on Flipkart, he called me a grand total of 2 times! I called him back around 6 times. (Also FYI, I am also subscribed to the Airtel service which enables me to receive a notification message of the calls I missed due to no-signal or phone being switched off). I honestly can't believe Flipkart and eKart are managed by the same group seeing how poorly eKart is managed (practically a joke) while Flipkart's management and customer care seem a LOT more refined and responsible. This is the second such incident from eKart. It all seems like Deja vu. I would really like to sue eKart even if it's going to cost me a lot of money over the long run because this is about ethics and principles. BTW here is the number of the eKart's delivery person: [protected]

I have purchased Micromax Canvas Turbo 250 Mobile Order No. - OD[protected] Date[protected] Currently I am facing the Mobile Screen Flickering. So please replace the instrument AS SOON AS POSSIBLE. Awaiting for your positive response. Regards, Pallavi Bajpai [protected]

Hi, I ordered my moto g. My order number is OD[protected]. Now I am facing problem with moto G I cant here the other person voice and vice verse when they call or I call.after rebooting it solve the problem temporally .Automatically heats up. Battery back is not that much what u claim.drain so soon even not after having heavy use. Can you address my problems ASAP... Regards arun [protected] [protected]@gmail.com

Hi, Flipkart are selling all the faulty handsets trying to fool people.I ordered one from them and first my order got cancelled on the day of delievery.Then the support told me that its reprocessed and will be delievered in 4 business days.So I ordered a new one using In A Day Delievery.I got the product and it wan defective.I replaced it after such a mental harassment.Used the phone for a day and the mic goes dead. Now I am really frustrated with the situation and want all my money back.On this the support said that they don't refund thinking that I am a fool as a user had written a review showing clearly that he got the refunds. I want that all the people suffering from bad flipkart service should reply here so that we can atleast have a stand against such a poor consumer service.

I ordered an micromax mobile through site via E mi basis 15 days ago.But there is no action or reaction about the delivery process.please kindly take an action regarding delivery as soon as possible. I paid 1000 Rs. In case you stopped my delivery, please give me back my cash.Otherwise I have to chose file a complaint on court.so please take speed action asap.this is my second mail.please consider this.

dear sir, this is to notify u that i had ordered one 8gb hp pendrive but delivery date is given too late. which i need very urgently i had order this product on 18 april 2014 and deliver date given on 26th april. this is very disappointing case. pls try to send the product before 24th my ordered no. is [protected]. i hope you will we notice this n will take a necessary step.

Dear Flipkart Team, My order ID: OD[protected] I got defective product of Callmate OTGMI Micro USB OTG Cable for Tablets and Mobiles. When i plug the cable in my mobile there is no response on the screen and the can not work properly. So kindly resolve & replace for it or take return it. Thanks, Venkatesan.D

Hello Sir / Ma'am, I've ordered a tie from Flipkart on 11th April 2014 and its expected delivery date was 19th April 2014. Today is 21st April 2014, but not deliver till now. As I've already paid for this and you are not able to deliver the product, please refund me ASAP. Very Poor Service by Flipkart.

i bought a d-link usb adopter. order ID is OD[protected]. i receive defective product. when i plugin my computer the light o[censored]sb adopter was not blinking. this is defect as per there user guide. so please replace it or take return it. thank you

I have ordered moto g mobile on flipkart.com at my friend's address. Flipkart payment didn't accept Wallet amount (1062 Rupees/- ) along with credit card EMI option even after trying from multiple bank accounts (HDFC and Citi bank) and correctly entering all details.
There was an offer valid from 14th April to 17th April that first 100 orderers of moto g will get cash back in form of EGV. I placed order multiple times, but all got rejected without any explanation of reasons.
When i called customer care, they too didn't help, and after talking with multiple departments like sales team, customer service desk(CSD), they said me to mail them with order ID and details, which was nowhere mentioned. The whole process was misleading and lacked information and on discussion with customer care, the sales and CSD team, and on request to direct call to higher authority, they promised me after long wait that their manager will get back to me on issue resolving, but till date i didn't get any call from there. And i ordered moto g once again to see what process will follow.
This all wasted my time, money and is mentally harassing for me.Please take note of such issues, it is very stressful for customers to go through this.

Order ID's cancelled without reason/explanation:
OD[protected]
OD[protected]