| Address: Bangalore, Karnataka |
Hello guys,
Please avoid trying with flipkart, They are now going to dark, As the customer survey itself as merely dissatisfied. I'm a privileged customer I have ordered numerous products in flipkart, I have ordered the shipment in flipkart "OD[protected]". (This is for the gift I ordered), Following be the tracking details its updated
Item shipped. Delhivery Prepaid : [protected] .
Tue, 15th Jul05:53 pm
Bengaluru_Singasandra (Karnataka) To be attempted tomorrow[protected] Pending
Mon, 14th Jul09:30 pm
Bengaluru_Singasandra (Karnataka) Office closed, retrial tomorrow (Customer to be called) Pending
Sun, 13th Jul09:27 am
Bengaluru_Singasandra (Karnataka) Shipment received Pending
Sat, 12th Jul09:48 am
BLR_Hub (Karnataka) Shipment received In Transit
This is the status I got it on 17th July2014, after 15th July nothing has updated. And also on 14th and 15 and 16 July customer care people told, they are trying to reach me its not possible to reach me, but I was there in my office premises till 7.00 pm eventhough my office hours is till 6 pm. But I have not even got a call or message.
Everyday when I call - I get the same reply today you'll get before 7pm (And blaming the courier guy), But no use. Expected delivery for this item is 15th July 2014
1 Question to flipkart, If you cannot ready to delivery a shipment on promised time, why the heck you have a online shopping. And also why you have to give a contract to and nonsense delivery partner. Its really not advisable like this. Already I have shared this incident with my circle. Even my circle also faces the same kind of bogus incident's from flipkart.
We are really gonna stop ordering in flipkart. And we are thinking to spread this information. [This is real bitter experience]
Thanks,
Anonymous [Do not want to disclose my name due to security reasons]
Aug 13, 2020
Complaint marked as Resolved 
Tried finding Customer support to talk to where I can ask how my order has been cancelled on its own. First called on toll free number and was told by customer representative order has been cancelled due to some technical problems yesterday night and the product will be delivered, not to worry.
As there was no change showing on online status after many hours passed by I was suspicious.I mailed on whatever option was available online regarding customer support. Got a reply saying sorry and also very ambiguously answering that order has been cancelled and cannot be restated from their side. They were requesting me to reorder. What about the 7 days I have been waiting? Great thing was there site is showing a price increase from 6000 to 7000 Rupees for grey color phone which I have ordered.
I wrote about three times to customer care in past 3-4 hours and was getting variable answers at times common thing being they saying sorry. Last mail I wrote was that I will complain on social media of customers being harassed and whether they want 100 orders on COD where customer will deny delivery.Got a reply they will sort the matter by 24 July which was after 23 July their stated date of delivery.
I have been wasting few hours writing to them and also ordered on their competitor website where the phone was available on 6000 Rupees. The phone was supposed to be gifted. As I have been writing this mail the phone has been delivered at my house which is in a different city.Lets see whether the right product is delivered as I have paid and taken the package.
There is some serious coordination issues between departments in Flipkart and lack of Human interface.Thank you Flipkart for wasting my time . I do not know whether I would have got delivery if I had not kept continuous complaining. my colleague was sharing how his order was cancelled in same way for some other product earlier for which he did not complain.