I ordered Mivi Duopods M20 True Wirless (color ; black ) from flipkart on 22th july, 2022, and i got my order at 25th july, 2022 but i did not like the quality of sound of this product, even if you are listiening a song on a high volume still you can hear all the out side noises, this product is producing a very low volume sound so i doubt this product and as per replacement policy i want to replace my product but replacement option is not showing on flipkart app so i am not able to replace this product . i also called to flipkart customar care around 10 Times, but they are keep making excuse like after 24 hrs, after 1 or 2 days, and there is some technical issue and all and all and not resolving my issue, it's been a 4 days since i got my order and there is 7 days replacement policy on flipkart so please help me, i am totally helpless now, :< ...
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My Order id is : OD[protected]
MY NAME is Mayur Gohel from jetpur - 360-370, rajkot, gujarat
My Contac no. [protected]
Flipkart customer support has been notified about the posted complaint.
Aug 01, 2022
Updated by mayur12@ after i post my complaint here, i got the mail from flipkart that my issue will be resolved by 31st july, but on 31st july when i called flipkart customer care, they told me that your issue will be resolved before 5 pm today, but at 5 pm flipkart team sent me an email that now your issue will be resolved by 1st august, and today is the 1st august and still replacement option isnot showing on flipkart app and today is also the last day for the replacement as per 7 days replacement policy, so now i am totally feeling like they made me fool because flipkart deliverd me a product which is not good and flipkart is not even giving me a replacement option so i am not able to replace that product i am totally helpless and 699rs is a big amount for us please help me, i called around 20 times to flipkart customer care but they keep making excusse and wasting my time and they disturb my mental health as well as i really don't know what should i do now please please please help mee
Aug 02, 2022
Updated by mayur12@ so basically today is 2nd august and my replacement police is end by yesterday, no help from flipkart cutomer support, they made me fool and i got cheated by them, no one help me even my complaint didnot work seriouly there is no justice in this world for middleclass people right now i am totally helpless and devasted i am feelling depressed, and mentally harrassed, seriosly there is no justice for middle class people
Aug 12, 2022
Updated by mayur12@ after my last complaint i got a call from flipkart customer care and they told me that you will get your whole refund 699 rs from flipkart and they sent me an email in which they were asked to fill up my bank account details to complete my refund processes but after that i gave them my bank account details through that email reply which i got from flipkart but after that there was no response from flipkart, flipkart take 7-8 days for refund as per flipkart's refund policy but today is the 10th day and still my refund is not been credited so that i called flipkart customer care but they are keep making me foold by saying our team is working and your complait is noted and there is some technical issue and if i will ask them pass this call to your senior they will put my call on hold and cut my call after some times. seriously if we talk about flipkart retun and replacement and refund policy it is totally worst, first they made me fool and cheated me with there replacement policy and now they are making me fool and cheated me with their refund policy, and i am totally helpless, i want to take legal action against flipkart replacement policy and refund policy and they made me fool by cheated me and they did fraud with me and they made me mentally disturb and they are keep harrassing me by taking too much time and they are keep giving me fake hopes and seriously just because this is a 699rs no one is helping me i am totally helpless and mentally tortured by flipkart please help me
