Flipkart Complaints & Reviews

I purchased a few products from Flipkart but I am unable to return them even when the order is clearly showing as eligible for return. This is cheating by Flipkart.

My Order Has Reached The Nearest Delivery Hub, But Why isn't it Out For Delivery yet?
My Order ID OD[protected]

Dear Flipkart,
Customer Service Team,
I am writing to express my disappointment with the recent order (Order No: OD[protected] that arrived missing items.

I have ordered 3 bottles of perfume but received only two, same day we registered complaint with photo proof for replacement. Next day courier person came but not pick up. Because he got image some other.

After that NXT day again we registered complaint but no one yet come to pick up

Please replace product as early as possible.

I would appreciate your prompt assistance in resolving this matter.

Hi
Today I got delivered one dress from Flipkart
But I didn't not ordered anything
I paid the money by mistake
Pls return my money
Thanks

I havent ordered anything from this website or from this app and havent even logged in still from past 3 days i am recieveing messages about some orders via flipkart.
And today (05-mar-2025) the delivery boy came with the order that i havent ordered this is a serious issue that how does the know my address my phone no??? isnt it a concern...
And not only this few months ago when i ordered a pair of shoe to gift my mom, so many spam calls were calling me and automatically they cancelled my order and my money got refunded i tried again to order but then it showed out of stock, thats not the real prolem but what about privacy??? how did the spamers got to know that i have ordered this thing from this platform. Is this your security???

I am filing this complaint against Flipkart for unfair trade practices and lack of resolution regarding an issue that has been affecting my ability to place prepaid orders on their platform.

For the past several days, I have been unable to place any prepaid orders on Flipkart. Whenever I attempt to pay using debit/credit cards, UPI, or other prepaid methods, I receive an error message stating: "Transaction declined on the basis of risk checks." However, I am still able to place orders using Cash on Delivery (COD) without any issues.

Despite multiple attempts to contact Flipkart’s customer support, they have been unable to provide any valid reason for this restriction. The representatives themselves seem unaware of why this issue is occurring and have failed to offer a resolution. This has caused me significant inconvenience, as I am unable to make prepaid purchases, avail Flipkart-exclusive discounts, or use my preferred mode of payment.

Complaint Details:
Nature of Issue: Prepaid orders getting declined due to unexplained "risk checks, " while COD orders work fine.

Attempts to Resolve: Contacted Flipkart’s customer support multiple times, but they failed to provide a resolution.

Impact on Consumer Rights:
Unfair restriction on my ability to make purchases freely.

1 . Lack of transparency in Flipkart’s risk-check policies.

2. Financial inconvenience, as prepaid transactions often come with exclusive discounts and cashback offers.

3. Poor customer service, with no clear resolution provided.

Relief Sought:

1. Immediate removal of the restriction on my account so I can place prepaid orders without any issue.

2. A proper explanation from Flipkart regarding the reason for these risk checks.

3. Action against Flipkart for failing to provide adequate customer support and restricting payments without justification.

4. A directive to Flipkart to improve its customer service and transparency regarding payment restrictions.

Flipkart’s actions are causing unnecessary difficulties for legitimate customers, violating fair trade practices and consumer rights.
I look forward to your intervention in this matter.

Sincerely,

Jaison Jacob

Dear Consumer Complaints Team,

I am writing to formally complain about an issue I am facing with Flipkart regarding my recent purchase of a Panasonic Split AC. Below are the details of my purchase:

Order Date: 28th February 2025
Delivery Date: 1st March 2025
Installation Date: 2nd March 2025
During the installation, the service technician requested the purchase invoice for warranty registration. However, when I attempted to download the invoice from the Flipkart app, I encountered an error preventing me from accessing it.

Since then, I have raised multiple complaints with Flipkart, requesting them to provide me with the invoice, but they have failed to do so. Without the invoice, I am unable to register for the product warranty, leaving me unprotected in case of future issues with the AC.

This raises serious concerns about the authenticity of the product Flipkart has sold me. Their refusal to provide the invoice makes me suspect that they might be selling unauthorized or fake products. If my AC encounters any issues in the future, who will be responsible for the repair costs since I was unable to register the warranty due to Flipkart's negligence?

I request immediate action against Flipkart for their poor service and for withholding the invoice. Please ensure that they provide me with my invoice at the earliest, as it is my right as a consumer.

I look forward to your prompt response and resolution of my complaint.

Regards,
Gaurav rana,
[protected]
2nd floor, House no. 809/5, street no 4,
Patel Nagar,
Gurugram
Haryana - 122001

I was ordered Warp Remover but received product sunscreen cosmetic product it was worth about Rs. 150 instead of Rs.600 paid this product.

I have ordered a zebronics gaming pc from flipkart on 21 Jan 25, it was delivered to me on 26 Jan 25. Then i raised a replacement request as the screen had (vertical rgb lines) malfunction. This was out for delivery on 3 Feb25 but reached me 7Feb 25 but they couldn't replace due to serial number mismatch(the delivery agent couldn't find serial number usch capable trained employes) and they took it back. i raised another replacement request on 9 Feb 25 that arrived on 15Feb 25, now the app doesnot take 3 digit serial number but only one. Then tried maybe the next day it will be resolved(now the delivery agent doen't feel like coming and deliverying) and raised that customer didnot respond. What can a consumer do i waited FOR EACH DAY FROM 16FEB, 17FEB, 18FEB, 19FEB till 22 FEB, why waited becuase now there is some issue with courier so they can't deliver and it got cancelled from there side. What can i do i was frustrated but raised another request on on 24Feb now the same story repeats and each day flipkart say courier is not available. EKART, FLIPKART if you are listening its 2-MARCH-2025, i am still waiting for that replacement. Worst experience of all time.

Hi Sir/Mam,

I recently made payment from my card for buying Samsung s25 mobile in exchange offer for iqoo11 mobile from FLipkart. my mobile is in completely new state (confirmed by the vendor who came to receive mobile) but in the flipkart reset app it is showing while exchanging device mismatch. (it is saying ram and storage donot match)

My order ID is OD[protected]
seller BTPLD
order confirmed date is 24 feb 2025

I want to specify here that while applying for exchange flipkart app don't ask for storage variant or ram variant and not even IMEI is asked then how come at the time of pickup the exchange become mismatch. Flikart app only asks for brand name, device model. (already attached in screenshot as proof)
THis is a fraud which is happening where as a customer I make advance payment and then at the time of pickup with false reason my exchange is cancelled thus I loose the good offer for which I paid my time and money.

Kindly look into this fraud and help me in getting my purchased mobile.

I bought a HP pendrive on[protected]. And my pendrive is not working. My pendrive is under 2 years warranty period. So i want to replace my pendrive or repair my pendrive.

HDMI Port Not Working Sir Please Return and Replacement Sir

I am unable to return this product of order number OD[protected] dated 18th February 2025, despite repeated attempts. It says 'some issue occurred and it is not accepted. Customer service was a disgrace as well. The product is within return period.

Order ID - OD[protected] Pepperfry mintwood 2 seater sofa.

Sofa was delivered on 13th Feb 2024 and 10 days return policy was attached.
I wanted to immediately return the sofa as I found that color and size was mismatching from image and product specifications description on the website.
I tried to create a return request in app but after uploading product images it threw error that your request can not be processed, pls try again. I called up customer care and got support request raised. First resolution deadline was 16th Feb but I did not get any call from back end team. On 17th morning, I also saw status of ticket was resolved in app without any communication. Then I asked for support by calling customer care everyday. It was same story, I was asked what was the reason of return and my exact problem, then customer care like postman raised a ticket for their back end team, asked me upload images in the ticket and gave me newer deadlines with 72 hrs TAT. This happened 6 times until 19th Feb 10 pm. I received a call on 17th evening that there is a technical glitch which will be resolved by 18th and then, I ll be able to initiate return. Nothing changed. On 18th, I got frustrated and said I need immediate resolution. A guy called 'Aman Srivastava' took my bank details and said I ll get the refund if they are unable to solve it in 2 days (ref ticket IN[protected].

On 19th Feb, I again followed up as I saw all tickets were resolved. Also IN[protected] was surprisingly closed, when I asked, I got to know that it's closed due to tech glitch.
On 19th 11:45 pm i tried playing around more with return possibility in app and this time it threw new tech glitch 'comments mismatch with product return reason' while I was using exact same comments.
So, in all current situation is the return validity is 23rd Feb and all my efforts of getting help are in vain because customer care can't do anything except creating a request, which are getting auto resolved without any communication to me. I'm afraid that my return request may not be accepted later even though it's your fault that I am 'technically' not able to return the sofa.
If they can't solve tech glitch, they should find other way to help me get refund.
Also, Flipkart customer service model is horrible. Customer service team acts only as postman for back end office and does nothing for resolving actual problem. Customer is expected to be available whenever back end team calls and not when it's convenient for customer. There is also no other medium to reach out. Also multiple tickets get created for the same issue and then, people keep calling making customer totally confused. It's simply a waste of someone's time and efforts. You need to reconsider it. You should check all call and chat records between 13th Feb to 19th Feb 2024 for justifying this. I need compensation not just for my sofa but having to deal with all unnecessary hassle and mental harrasment.

Hi Team,

.

I want to add I am extremely disappointed with my recent experience with Flipkart’s service. I purchased this AC from Flipkart, only to find that the installation pipe was missing. Your team acknowledged this issue and agreed to provide a compensation of ₹3, 336. However, despite multiple follow-ups, I have not received the compensation yet.

Initially, I was informed that the update would be done by the 18th, but now the date has been changed to the 24th. This continuous delay and lack of resolution reflect poor customer service and an unreliable system.

Moreover, this is the third time I have faced such terrible service from Flipkart. Each time, the experience has been frustrating, with delayed responses, lack of accountability, and a failure to resolve issues efficiently. Had I purchased the AC from Amazon or an offline store, I would have received far better service. Unfortunately, I chose Flipkart, and I deeply regret it.

Due to this ongoing pattern of poor service, I have decided that I will never order anything from Flipkart again.

I expect a final and immediate resolution regarding my compensation. Please process the refund without further delays and provide a confirmation at the earliest.

Looking forward to your prompt response.

Hi
I Biren Sangoi had ordered a ceiling fan fCROMPTON SUREBREEZE HILLBRIZ from flipkart on 10th feb order no OD[protected] & it was suppose to be delivered on 15th feb. But on 15th feb delivery was rescheduled for 18th feb & today on 18th feb they cancelled the order, resins given some internal problem. Now this fan was for my aged parents room who suffered & waited for 10 days without fan. If flipkart didn’t hv tht product they should hv delisted it . I demand compensation for the wait. It’s like Indian consumer has no value for his time . In foreign markets consumer is THE KING and in India who is 1 of the biggest consumer of goods has no standing in front of these foreign companies

Plz this item amount is 222 i paid but this item returned that company will be paid amount is 111 my belance amount will be due
T2502131044167621803146

My Mother in Law had placed an order with Flipkart with Order ID: OD[protected]
Invoice Number: FAIDNF[protected].
Order Date:[protected]
Invoice Date:[protected]

There was a missing item in the delivery.
Missing item: GRB Cow Ghee 500 ml Plastic Bottle

She has raised multiple complaints but they rejected the complaints and are not taking any action now.
complaints id :
incidentId=IN[protected]

I have attached items of the delivered items for reference which clearly shows GRB ghee was not present.

Hereby to inform you that I have order a product which has to be delivered on 9th Feb but I didn't get it on that day. when I asked the reason from the customer support they told me that there are some logistics error and I will get my product by 10th feb surely. the same thing happened on 10th feb and they continued to tell me to wait till 11pm, same thing is happening since three daysand there is no action or feedback on this. at last I would like to inform to that I am going to file a complaint against flipkart because I have already paid for my order since 6 days ago and flipkart promised me to deliver it by 3 days but I am getting again and again fraud by flipkart

As per the flikart online order that ther is no instant discunt was provided for sbi credit card emi transaction done and the final selling price was wrongly taken after completion payment page.

Please go through the details mentioned below and attachements of fulproof also given for your kind referenece.

Total purchase amount 14496
Instant discount for sbi card 10% emi transaction -1468
Zero cost emi promotional discount -848
Total sum of prinicpal amount (Rs) 12180
So that 06 month zero cost emi cost per month 2030.00

Kindly reverse the dispute variation amount of rs.1818/- as per judicial manner. Ortherwise i will lodge a compliance to rbi ombudsman about flipkart online fraud.