Flipkart Complaints & Reviews

Date of the Incident: 4th May, 2025

Description:
I received a SAMSUNG 189 L Direct Cool Single Door Fridge, but the product has an improper installation issue in the back chamber area. Within 10 minutes of delivery, I raised a return request with Flipkart and submitted photos clearly showing the issue.

The customer support executive acknowledged that the product was not properly installed and assured me that a refund request would be raised. However, shortly afterward, the status of my return request showed as “Return Rejected.”

Additionally, I have come across multiple complaints online regarding the seller "Akshnav Online", suggesting that they may be selling refurbished products while charging for new ones. Here are some references:

https://www.linkedin.com/posts/nirmal-dhoot-94414a211_dear-flipkart-flipkart-sup...⇄

https://x.com/search?q=%22Akshnav%20Online%22&src=typed_query

So why this seller still registered on Flipkart?

Let me know if you want any other information.

Desirable Resolution: Request a Refund or Replace a New One

Not delivering the products on time and mentioning that customer has asked to deliver after two or three days without consent. These guys are cheating in collaboration with flipkart by delivering too late and not taking responsibility.
We cannot reach them as well since flipkart doesn't give their number and protect them. Each day the delivery date changes and whenever they want to deliver they will. Even if its a week after their assured delivery date we cannot do anything. All they say is there is some logistics issue and we will never know when it will be delivered since the date changes everyday.

Dear [Customer Service Team],

I am writing to express my concern about the significant delay in the delivery of my order (#[Order Number]), placed on May 01, 2024. According to the app, my order has been stuck at a Lucknow facility since May 04, 2024, and the promised delivery date (May 06, 2024) has passed without any update.

As it is now May 08, 2024, I request an immediate resolution, along with an explanation for the delay. Kindly prioritize the delivery or provide a revised timeline.

Order Details:

Order Number: [Your Order ID]

Order Date: May 01, 2024

Promised Delivery Date: May 06, 2024

Current Status: Stuck in Lucknow since May 04, 2024

Looking forward to your prompt response.

Sincerely,
Shyam

Since the product was delivered and had faced improper instalation at first since the installation, there is leakage and earthing problem but the technician is not able to resolve the same so far.

also they were rude in handling our complaint and misbehaved at our premises and were fooling us and no correct work has been done since 3 visists .Refusing to replace the bad product.

Its is constantly causing earthing at our premises dangerous for our life, hence want replacement.

I received a call on 21 feb 2025. they said that the are from icici bank. They said that I have some unredeemed points in my credit card and told me to fill my details on a website. After filling the details, my credit card for charged with 81240. I immediately informed the bank about the fraud. I also informed flipkart where the transaction was done. I told them to not deliver order as this was a fraudulent transaction. I also registered complaint on cyber cell 1930. Inspite of all this icici bank charges my credit card on 18 april 2025 and told me to pay the amount.

Deeply unprofessional and fraudulent experience I have had with Flipkart in connection to Order ID OD[protected].

I placed an order for a dining set on 9th February 2024, with an assured delivery by 21st February. After multiple follow-ups, the product was finally delivered on 28th February, a week late—and severely damaged. The table was completely broken, and two chairs were slightly cracked.

To add insult to injury, the product delivered is materially different from what was advertised. The table top, advertised as Sheesham wood, is in fact made of a low-grade hardboard or some form of engineered wood that has just split apart—a clear case of false advertising and consumer fraud. Plus it has termites already

Following this, I raised a replacement request and was promised delivery by 24th March. Instead, on 25th March, I was falsely informed that the order had already been delivered on the 21st—an outright lie. Since then, I have faced continuous harassment by both Flipkart and the seller.

The seller kept assuring me for two weeks that the replacement was on its way and has now completely stopped responding to my calls.

Flipkart's customer service has been equally negligent. Despite my repeated calls and Complaint ID IN[protected], I’ve received nothing but empty promises. I have uploaded all pics and evidences that were requested as well. A supervisor finally told me that a technician visit was scheduled for 17th April, after which a refund would be processed. No technician ever showed up, and the case was closed without my consent.
After sending email to ceo lodging complaint I have started getting calls every 48 hrs with no resolution. I amnow being told to return the product and after that replacement will be provided. I am scared they will take the product and fleece me of 20 thousand rupees with no product in hand. Please help.

Neha tandon
[protected]@gmail.com

Please find my CIBIL Report with Control Number - 9, 01, 13, 33, 426 in which one consumer loan of IDFC First Bank with the above mentioned loan account number - FLIPKART[protected] that I claim never to have availed.

Kindly check in your records who is the borrower of this loan as I never availed in my knowledge. Also, request you to close the BNPL account from my name and reply to me at the earliest.

Await your reply.

Regards,

Maya Singh
[protected]

Flipkart is India’s biggest e-commerce platform but sadly, there’s NO way to contact them! I have been using Flipkart for 6 years.
I bought a cycle on Dec 3, 2024, using Flipkart EMI (6 months tenure). Paid 5 EMIs, 1 last due next month (as shown in the app).
Still, IDFC First Bank says my EMI is overdue by 11 days and reported to Credit Bureau!
I took EMI to build my credit score, now it’s getting damaged.
Flipkart has NO helpline for such serious issues!
Attaching screenshots.

Dear Grievance Officer,
I am writing to escalate an unresolved issue regarding my purchase of a Marq by Flipkart Air Conditioner, Order ID OD[protected]. I registered a complaint about the product not working properly with your customer care on March 19, 2025. Despite it being over 21 days, no action has been taken to resolve this issue—no technician visit, no replacement, and no refund.
This lack of response is highly disappointing and inconvenient, especially since the product is under warranty. I have tried contacting customer care multiple times, but the issue remains unresolved.
I request immediate action: either a replacement of the faulty unit or a full refund. Please treat this matter with urgency and respond within 48 hours, failing which I will be forced to escalate this to the Consumer Forum.
Details:
Order ID: OD[protected]

Complaint Date: 8 april, 2025

Issue: Air Conditioner not functioning properl

I wish to register a formal complaint regarding the unacceptable cancellation of my air conditioner order (placed on April 22nd, originally scheduled for delivery on April 25th). Following the initial failure to deliver, Flipkart cancelled my order on April 27th and has since increased the product's price, effectively penalizing me for their logistical shortcomings by forcing a reorder at a higher cost.

Flipkart Exchange Scam – Defective Samsung F06 Delivered – Minor Harassed, No Help

Complaint Body (copy this):

I am a minor who ordered Samsung Galaxy F06 from Flipkart (Order ID: OD[protected].
Their delivery agent failed to follow the open-box delivery policy — he didn’t turn on or verify the new phone, and took my old device without confirmation.

The new phone had display defects (white spot and light leakage). I immediately reported it and submitted all proof including photos, invoice, and screenshots. Despite being within the 7-day replacement period, Flipkart is delaying the resolution.

I have faced continuous mental harassment for 5–6 days. No clear replies, just false promises. I have filed a complaint with the National Consumer Helpline (NCH Case No: 7055903). Still, Flipkart has not helped.

I am warning that this is a serious legal matter:

I am a minor being ignored and harassed

Flipkart is liable under the Consumer Protection Act, 2019 and IPC Sections 406, 420, 509, 75

I demand immediate replacement of the defective phone or return of my original device within 24 hours. Otherwise, I will escalate this to consumer court with full legal action and social exposure.

Name: Sushanth (Minor)
Phone: Samsung Galaxy F06
Order ID: OD[protected]
Contact: [protected]
NCH Case No: 7055903

I have purchased Thomson Top load Washing machine from Flipkart. Order ID OD[protected] Order Date 09/06/2024. Washing Machine has not drain water and not working properly. I have written e-mailed about this problem to concern customer care. Company has send technician but he is not repaired washing machines and problem not solved.
Then I have written again email but company not sent technician yet. More than one month ahead washing Machine not repaired.

I have placed an order and it was confirmed on same date april 18.
product was out for deliverry on april 22.

but the product was cancelled automatically without my consent.

i made call to customer support and they said "sorry, your order was cancelled due to logistical issues and reorder it again".

but the price of the product was increased.

i will be happy if i can get coupon/discount on the same product so that i can reorder .
thank you...

My order, originally scheduled for delivery by 14th April 2025, is now 5 days overdue and remains undelivered as of today, 20th April 2025. I have contacted your customer service team 3 to 4 times, yet have received no clear update, resolution. Every time I called, they mentioned that delivery will be made within 24hrs. But still I didn't get delivery.

This lack of accountability and breakdown in communication is deeply concerning. It reflects poorly on both your logistical reliability and commitment to customer satisfaction. At this point, I am formally requesting an immediate escalation of this matter, a clear status update, and a definitive resolution timeline.

Additionally, please inform me of any compensation policies or remedial actions your organization offers in such cases of service failure and customer experience breach.

A prompt, transparent, and action-oriented response is expected.

Order ID - OD[protected]

I ordered realme tab 2 rs of 14399 on 7 feb 25 transition idPZT[protected]PK01 some technical error and failed money debited but they don't give refund back

I'd no. [protected] is still not delivered and Ekta logistics all numbers are fake and not in use and also says your tracking ID is wrong. Where is the customer care service no. Or persons are available? Disgusting

I ordered a product from flipkart and the delivery date given to me was 08 april 2025. My order didn’t reached to me till 12 april. So, as it was written on the flipkart’s website’s terms and conditions, “they will provide compensation equal to the amount of product for delayed delivery”. So i called flipkart customer care for same, but they denied. Flipkart gave me new delivery date ” 15 april ”.Didn’t received the product till 16 april. I got tired of all this, they didn't solve my problem.

I bought SAMSUNG Galaxy S21 FE 5G from Flipkart (Order number - OD[protected], which was delivered on 26th Dec 2023. Currently, I am facing some technical issue in the product for which I visited SAMSUNG Service Center. They aaked for the Invoice of the product. I am unable to find the invoice of the product under My Profile->Orders.

Please send me the Invoice for the above order in my below email urgently:
[protected]@gmail.com

Hello,

I booked a flight ticket via Flipkart on March 26, 2025, for travel from Kochi to Frankfurt on May 6, 2025 (Ethihad). The booking details indicated a 7kg cabin baggage allowance and a 30kg check-in baggage allowance. After verifying this information multiple times, I proceeded with the booking.

However, upon receiving the ticket, I noticed that it only included a 7kg cabin baggage allowance. I raised a complaint on March 27 and provided all the requested screenshots showing where I saw the 30kg check-in allowance.

Despite this, I was informed that there was no technical glitch and that my ticket only includes a 7kg check-in baggage allowance. Yet, Flipkart continues to display the 7kg cabin and 30kg check-in baggage allowance for the same journey.

It has been over 10 days since I raised the complaint, and the responses I have received suggest that I am either bluffing or providing current screenshots. However, I submitted the screenshots on March 27.

This situation is extremely frustrating, especially considering that purchasing additional check-in baggage costs ₹5000 per 5kg, while my ticket was supposed to include 30kg.

I would like to have the shown check-in luggage included in m ticket. luggage.

I have attached screenshots of the luggage allowance showed while booking

Booking ID :[protected]
Cochin to Frankfurt - May 6, 2025
Booked on 26 March 2025
Confirmation received on 27 March 2025
Complaint raised and Screenshots shared -27 March and 28 March

I have placed order Samsung s24 FE in flipkart on 06/04/2025 where the price was constant untill delivery price was ₹41999/. i have payed 99 extra for flipkart for Secure Packaging Fee
when the Order was delivery on 08/04/2025 around 3 PM And in same day around 7 pm price was at ₹40999 it decrease to ₹1000 rupees
In early morning 09/04/2025 at 7 o clock when i open flipkart portal price was ₹39, 999 with in 12 hrs price has got decreased to ₹2000
i have spoken to regarding price Difference issue they are not ready to refund ₹2000

However, under the Consumer Protection Act, 2019, consumers are protected against unfair trade practices. For instance, if a product is sold above its Maximum Retail Price (MRP) or minimum retail Price, both the e-commerce platform and the seller can be held jointly liable. Additionally, there have been cases where e-commerce platforms were directed to compensate consumers for unfair practices, such as failing to deliver a product as promised.

I need my money to be return back