Flipkart Complaints & Reviews

Flipkart delivery agent has blocked me, I have been calling him since morning, every time his number is busy.I just spoke to Flipkart customer care, they are not giving me any reply. And this is not happening only today, This has happened before also.

Every time his number gets busy it means he blocks me.

my order is: OD[protected]

Delivery agent number [protected]
PIN:125

I ordered 1 ton AC on Flipkart on 23rd April 2024 My Flipkart ( Order ID - OD[protected] I was canceling the order on the same day but the order was not canceled on the same day I am attaching below proof dated 24th April 2024 That order was out for delivery I don't accept that order I give delivery cancellation OTP to the delivery agent of Eckart Courier Company of Flipkart and I am attaching below the delivery cancellation message as proof of canceling that order I informed all to Flipkart customer care But they say your order has not been canceled, there is no update on our Flipkart website, it will take 48 hours, it has been 72 hours, but till now there is no update on their Flipkart website, in fact I canceled the order right away, the cancellation message is there. Proof is there but I'm not getting my full refund I want my full refund back

I'm from ARUNACHAL PRADESH DAPORIJO PIN CODE 791122 I can't a single thing all your showing out of stock

Address: Hyderabad

I ordered wireless bluetooth no:2 buy 1 is OnePlus and another one is realme get 1 free from Flipkart lite explore plus of rupees 399rs and 299rs-.
No tracking I'd or order confirmation can be seen but my money is deducted please help me refund me my money back...

I recently bought Oppo enco buds 2 from flipkart. It was the right product, because they open the product in front of you at the time of the delivery. Lets talk about the problems:
1. There is supposed to be connectivity to an app to customize the touch features, but now the app has stopped compatability with this product which is fine, but they should mention it. False information
2. The audio quality is so bad, its so choppy and cant make out what is happening

Dear Sir,

Kindly close my Flipkart Paylater Facility in my Flipkart Account. Its showing in my CIBIL. So i need to remove that.

I have mailed to flipkart customer care support regarding this on 17th April 2024, but they are not responding.

Kindly do the needful immediately.

Thanks & Regards,

Eldho K Poulose
Ph: +91 [protected]
Mail: [protected]@gmail.com

I was purchased tv unit it was delivered on 16 April but after 8-9day completed I'm not recieved any message or call related installation
My product have free installation services but 9 day was completed no response from Flipkart
Please resolve my problem

When try to place order in Flipkart grocery I get a warning you reached maximum purchase.
My mail id [protected]@outlook.com
Mobile [protected]

I want to informe you this our shipment is showing out for delivery but your representative call to me and said your order after ofd is left in the warehouse

My concern :This is not a correctiv way to your services

That order is super urgent for us please do the needful ASAP

If you need any thing else regarding my order please let me know

Thank you

Delivery boy came to us for a product we ordered he said the price is ₹1030
we gave him ₹1100 we said him thrice to give the rest of money and he said he is giving at the same time we started checking the product and he ran with his bike without giving the rest of the money.
Flipkart please take a action to that delivery boy.
Delivery Boy Phone Number:- +91 [protected].

Order placed for brother DCP-B7535DW new item. But he has sent a used and damaged one. The original Printer box was converted with a Flipkart box. We took the delivery. When opened, the Original box was already unsealed, Drum Box and Cartridge were already unsealed. Later checked the Print Counts 6 pages had already been printed. I asked for return this item, thye are ready to take it back and asking me to contact Brother manufacturer. Flipkart also not supporting me. I recommend not to buy from this Vendor, or avoid Flipkart.

Order id-OD[protected]
sir i have a order a product name-FLYING MACHINE relaxed men white trousers on 13th april 2024 with the payment done and deliver given till 15th april but till the time given it was not delivered and then date was given to me 19th april till 11pm tonight but till that given time it also not delivered to me.then i contact to customer on 19th april then they said wait till tonight 11 pm then i wait till that time.and then also product not received, then afterward i call on 20th april for the product then the reply came for them that your product has been canceled you can order reagain but price of the product has been increased from before.sir my main problem is that they have maken us fool and waste our time also.so please take a action.
thanks

I bought a TV on 16th Apr with rpomised delivery on 17th & installation on 18th. The No provided to me does not exist

Dear Customer,
AJAY KUMAR BAKOLIYA (Call [protected], PIN 101) has been assigned for INSTALLATION of LED TV (Case ID: FLIK-DVZOX6-OU0JS0-XX0M5Q-9THNOV9). Please expect a call from him. Click on http://fkrt.it/C30nEONNNN to find out more about the Jeeves INSTALLATION process.

Pls share code 7815 if happy or share code 4878 if not happy.
-Flipkart

After no call on 18th, I raised the complaint with customer care on 19th morning at 0900h. I was promised installation by afternoon. Nothing. I spoke 4 times on 19th. Nothing. The only answer I get is

We are very sorry, the complaint has been noted. You will get a resolution by 23rd.

Today, I again call twice. First time the executive cut the call because he has no answer, second time the same answer but resolution by 24th.

I was getting the same TV on another site for ₹4, 500/- less but with installation in 4-5 days. I have paid a premium of ₹4, 500/- for one day installation since I needed it early.

1. Now if the installation is delayed, what happens to the premium I paid?

2. And, I am a prime plus customer. Who pays the penalty for Flipkart not adhering to the contract of installation on 18th?

3. Who is responsible for me wasting 4 hrs on phone with customer support and getting no resolution?

4. What is the compensation for me losing out on so many days of TV which has caused me and my family mental agony?

I have the recordings of all my conversations with customer support. I intend to approach Consumer court with these in case I do not get optimum resolution by today.

My order was supposed to reach on 16th, I can see the order has reached nearest hub (4km from my home) on 16th morning . After that no update from filpkart. Ive called Flipkart support multiple times, atleast 5, 6 times in last 4 days . They are saying “they dont have any way to contact logistics team, its upto them when they are delivering and its been escalated “. Nothing happened after 4 days . Why Flipkart cant handle their logistics team? Why are they not taking any responsibility once they get our money. Its not 60 rs item its 60, 000 laptop . Its very disappointing to see how they treat customers. Ive used Amazon their customer service is really good. This flipkart customer service is basically of no use . All I asked them is what is taking 4 days for delivering 4km, that they don’t have an answer. I might wait or might cancel the order if there is no update in a couple of days but one thing for sure, never going to order from flipkart again.
Please learn how to support and how to take accountability from companies like Amazon.

Order ID - OD[protected]

Every month Flipkart deduct money from my credit card without any information..why is this happening every month...i want my cash back.

Dear Flipkart Customer Care Team,

I hope this message finds you well. I am writing to bring to your attention an ongoing issue regarding an order I placed on April 13 for a Swiggy digital gift card, Order Id: OD[protected]

Despite numerous attempts to resolve the matter by reaching out to your customer care representatives, I regret to inform you that the gift card has not yet been delivered to me. Each time I have contacted customer care, the response has been nothing short of disappointing, with promises of resolution but no tangible progress.

As a loyal customer, I am deeply concerned by this lack of effective communication and resolution. I urge you to prioritize this matter and take immediate steps to ensure the delivery of the Swiggy digital gift card without further delay.

I kindly request your prompt assistance in resolving this issue at the earliest convenience. Your attention to this matter is greatly appreciated.

Thank you for your understanding and cooperation.

Sincerely,
Jishnu Sajeev
Mobile Number : [protected]

Flipkart — Delivered Wrong Product but could not Return the product due to order status change
Order ID:OD[protected]
Address:Chennai
I am in deep dissatisfaction with the service provided by Flipkart in relation to order [OD[protected]: on the order details and on the lable order id: 6073090] placed on [4-Apr-24], which was delivered on 9th April 2024.
The product delivered to me does not match the item I ordered. Instead, I received wrong cheap product which is completely different fabric, different product, quality and color (Completely different product).
Despite numerous attempts to resolve this issue from my side, the situation remains unresolved as of the time of writing this letter. The resolution date has been continuously postponed, and no concrete solution has been provided to rectify the error. I have diligently provided all necessary evidence to support my claim of receiving the wrong product over mail and as well as call and over complaint through Flipkart site as well on the same day and even after 2 days, including:
1. Contact information of the delivery personnel involved, including name and phone number.
2. Image of the wrong product received.
3. Image of the Flipkart courier label on the package.
4. Screenshot of the delivery confirmation message from Flipkart.
I believe that these pieces of evidence clearly demonstrate the discrepancy between the ordered product and the one delivered. However, despite my efforts to cooperate and provide all necessary information, there has been a lack of meaningful response or action from Flipkart's end.
Moreover, the status of my order has been changed to "cancelled, " further complicating the process of returning the incorrect item and receiving the correct one. This change in order status has added to my frustration and inconvenience.
No Calls being received from Flipkart side whereas I am only keep calling them and checking the status and the current situation has left me deeply disappointed.
Therefore, I request immediate attention and help to this matter and a swift resolution to ensure that I receive the refund amount which I paid. I urge Flipkart to take the necessary steps to rectify this mistake and restore my faith in your services.
Yours sincerely,
Muthulakshmi

I ordered Motorola Edge 50 Pro Mobile from Flipkart on 09/04/2024 and it was supposed to be delivered on 11/04/2024 and it also reached in my city on same date but after a while, when I checked on app it showed that it will be delivered on 13/04/2024. So, I waited till 11 PM on 13/04/2024 but it was not delivered then I informed Flipkart Customer Care that I have not received my product yet and they raised a complaint and I received a notification that I will get a resolution till 16th April but next day the date was changed to 17th April. When I asked them why the resolution date has been changed, they again changed the date to 18th April. So again I asked customer support representative, they told me that due to some problem from logistics team they are unable to deliver product on time so either I cancel my order and wait for my refund and then order again but I said I will wait but tell me a certain date when will i get my product but they were unable to tell me. And today again they changed the date to 20th April and when I asked they clearly told me to cancel the order. It is a very unprofessional behaviour from Flipkart Team that they can not deliver a product which already reached in same city on given date and they can't even tell when they can deliver the product.

I opted to utilize the Flipkart Pay Later service for making purchases on your platform, expecting it to be a convenient and reliable payment option. However, my experience has been far from satisfactory. Despite consistently making all installment payments on time, Flipkart failed to transmit these payments to the lender bank in a timely manner.

As a result of Flipkart's negligence, my civil score has suffered a significant drop, impacting my financial credibility and reputation. This situation has caused me undue stress and frustration, as I have diligently fulfilled my obligations, only to be let down by Flipkart's failure to process the payments correctly.

Dear Consumer Court Officer/Department,

I hope this email finds you well. I am writing to file a formal complaint against Flipkart, a prominent e-commerce platform, regarding a severe violation of consumer rights.

On [6th of April ], I made a purchase on Flipkart with Order ID -[ OD[protected]]. However, since then, I have encountered numerous issues with the order, including:

1. **Inability to Track Order**: Despite repeated attempts, I have been unable to track the status of my order through the provided tracking information.

2. **Lack of Shipping Updates**: There has been a complete absence of shipping updates, leaving me in the dark regarding the whereabouts of my purchase.

3. **Delayed Delivery**: Despite assurances from Flipkart's customer service team that the product would be delivered by April 13th, it has yet to arrive, causing significant inconvenience and distress.

4. **Impact on Health**: The product in question was intended for a cancer patient, and the delay has not only exacerbated their condition but also resulted in additional expenses, as an electrician was forced to wait for its arrival.

I have made numerous attempts to resolve this issue directly with Flipkart's customer service team, but to no avail. The lack of accountability and failure to provide timely resolution have left me with no choice but to escalate this matter to the Consumer Court.

I kindly request your prompt attention to this matter and urge you to take appropriate action against Flipkart for their blatant disregard of consumer rights. I am prepared to provide any necessary documentation or evidence to support my case.

I have invested a significant amount, approximately Rs. 31, 000, in this purchase, and the inability to use the product on time has exacerbated the patient's condition and compromised its effectiveness.

Thank you for your attention to this urgent matter. I look forward to your swift response and resolution