Flipkart — complaint for replacement/refund rejected

Address:

110092

So, this started on 17th of july when i purchased alpha pass for the phone k20 pro so that i can get my hands on phone before the actual sale. I got my product on 19th of july it was having manufacturing defect so got it replaced this time a phone was sent me with scratched from the side and a technician was assigned he approved the raised issue and refund was initiated from the seller (Omnitech)
It was to be reflected by 2nd of aug by the way i was against this refund as i wanted the phone but alright.
Now comes the problem another sale started on 28th of july but i didn't get my money in my bank account till yet but the seller was supercomnet this time so i blindly trusted and paid for the amount and the next day i received it. I have the habit to record packaged before opening so i recorded it and found that on the inner package box the seal was already removed before and instead a new seal was placed it was clearly visible and when the seal is removed it prints some text which says 'void' so it was visible also the protective layer on the phone had fingerprints and bubbles showing it was already used and i immediately requested for return and request was placed, the time for resolution was 1st of aug no resolution was provided and a mail was given that by 2nd of aug it will be provided again no resolution was given so i mailed hem several times and raised call me back request but they always kept me waiting. Also i got a call back two times from their concerned department and they gave me false hope that we understand your problem it will be resolved soon and gave me false dates. I provided them proofs also by attaching the images also so at last the date was shifted to 4th of aug
And i got a mail that my request is rejected and they gave me the reason that seller is unable to fullfill my request and they contacted delivery person that product and everything was intact. So i wanna tell that the delivery person never opened the package as he is not given permission he denied to open it and i have all the proofs for the complaint.
It is a case of mental harrassment giving me false hopes and asking me to wait this day that day and everytime i have to explain the issue to everybody when i get a call more than 30 times and whenever i told them to transfer my call to senior executive they put my phone on hold or just disconnected it most of the time.
So i request that my complaint should seek a resolution either a refund or replacement as soon as possible because i am so much frustated and tired waiting for so long. By the way i also placed the return request again today which is 4th of aug but i don"t think it is worth to wait again till 7th of aug.
Also i am providing the details of the order, incident id and images of the product as a proof which i shared with flipkart.
Flipkart account email: [protected]@gmail.com

Order id: od[protected]

Incident: in[protected]

New return id :[protected]