Flipkart — complaint for replacement/refund rejected

So, this started on 17th of july when i purchased alpha pass for the phone k20 pro so that i can get my hands on phone before the actual sale. I got my product on 19th of july it was having manufacturing defect so got it replaced this time a phone was sent me with scratched from the side and a technician was assigned he approved the raised issue and refund was initiated from the seller (Omnitech)
It was to be reflected by 2nd of aug by the way i was against this refund as i wanted the phone but alright.
Now comes the problem another sale started on 28th of july but i didn't get my money in my bank account till yet but the seller was supercomnet this time so i blindly trusted and paid for the amount and the next day i received it. I have the habit to record packaged before opening so i recorded it and found that on the inner package box the seal was already removed before and instead a new seal was placed it was clearly visible and when the seal is removed it prints some text which says 'void' so it was visible also the protective layer on the phone had fingerprints and bubbles showing it was already used and i immediately requested for return and request was placed, the time for resolution was 1st of aug no resolution was provided and a mail was given that by 2nd of aug it will be provided again no resolution was given so i mailed hem several times and raised call me back request but they always kept me waiting. Also i got a call back two times from their concerned department and they gave me false hope that we understand your problem it will be resolved soon and gave me false dates. I provided them proofs also by attaching the images also so at last the date was shifted to 4th of aug
And i got a mail that my request is rejected and they gave me the reason that seller is unable to fullfill my request and they contacted delivery person that product and everything was intact. So i wanna tell that the delivery person never opened the package as he is not given permission he denied to open it and i have all the proofs for the complaint.
It is a case of mental harrassment giving me false hopes and asking me to wait this day that day and everytime i have to explain the issue to everybody when i get a call more than 30 times and whenever i told them to transfer my call to senior executive they put my phone on hold or just disconnected it most of the time.
So i request that my complaint should seek a resolution either a refund or replacement as soon as possible because i am so much frustated and tired waiting for so long. By the way i also placed the return request again today which is 4th of aug but i don"t think it is worth to wait again till 7th of aug.
Also i am providing the details of the order, incident id and images of the product as a proof which i shared with flipkart.
Flipkart account email: [protected]

Order id: od[protected]

Incident: in[protected]

New return id :[protected]
+2 photos
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2019
Flipkart Customer Care's response
We will revert on it.
Aug 05, 2019
Updated by nishkarsh krishnatray
A small update they canceled my request again and providing the same stupid reason I am attaching the image.
And as always my reply to this is how can he say that everything was fine and intact where he didn't even opened the package as he is not authorized to whereas he just gave me the package and left also I have the video proof too which I shall produce as evidence in court.

Complaint comments 


Bhai aise hi h flipkart vale same supercomnet seller worst h. Sue them
#SuperComNet ban
#Flipkart ban
You should get compensation from flipkart and resolution very poor flipkart and service
File complaint against them for mental harrasment and violation of rights
#Flipkart resolve it soon
Same case but different scenario my case from mumbai they give me use product and ban my account. I need help like u.
Flipkart help him and me
So disgusting flipkart very worst ban flipkart for their worst services and their seller they are looters.
Bhai tu tensio na le tere saath h tu kahe toh sidha headquarters chale💪ye saale chorbazari kr re h yaha baith kar fake deal aur order cancel kr dete h marro inhe jakr kam se kam Amazon inse lakh guna acha h
#worst #flipkart #supercomnet
Take legal action against them we have lost trust and we will not use flipkart uninstalling it
Resolve it soon so bad to hear mate may you get your solution soon.
Help him flipkart you are losing our trust also this seller is worst.
Dont give them warning or time just take action i will guide you bro i got a defective product from same seller. Thier service is worst
#Flipkart reply to it today solve it today
Pathetic service provided by #flipkart take very long time and don't solves problem
#flipkart they don't even listen to customer we will sign online petition against them let's see what they can do and what we can do.
Let's see if they really solve your problem buddy
They messed out with the wrong person and in wrong place #flipkart u see with one share what is happening we all will boycott u.
This company is full of cheaters and frauds most of their sellers send used or refurbished products at actual price instead i suggest u to buy from offline market i[censored] really want to buy from online buy from #Amazon rather than #Flipkart as amazon have btter service supprt and good policy.
Wtf you r getting trouble since 17th july u should ask for compensation.
They don't have any senior executive there are bots working in #flipkart an automated call comes from their side u can't call them such a shame.
I read all the comments nd they are all against #Flipkart good to see that.
Lets see if this complaint gets resolved or not.
Janta ko pagal mat banao ji vrna yehi kha jaegi tum logo ko hamare through itne bade banto ho hum hi gira sakte h
Resolve it #Flipkart or just get dissolve #Flipkart. #shame #cheaters #fraud

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