Flipkart Complaints & Reviews

I purchased intex aqua zenith. It is not switching on when i requested to refund or replace. Customer service people are guiding me to go to the near by intex show room and get it fixed which not at all acceptable from service people. I need immediate response from the flipcart managment. I need support from the ministry of consumer affairs also. Customer service is available to provide service for the customers not tk give alternates to sell the products.

In my device 3 problems.
1-auto on/off automatic.
2-when use device for long time then disply blind automatic.
3-poor performance because device is laging.
In this device many problems.
It is a wrost products.it is not real products.
I complete to flipkart many time

But flipkart don't replace my device.
Flipkart cancel my request again and again and don't replace my device so please request you, please solve my problem.

2nd sept 2017
My colleagues gifted the oven purchased through flipkart to me on 2nd sept 2017.

9th oct 2017
I was outstation for half month and was not able to attend the demo service.
Register the product under my name on 9th oct 2017 with ticket no. [protected] for demo service.

10th oct 2017
The ifb service engineer arrived on this day for the demo.
The engineer confirmed the machine is defective.
He was ready to replace the part.
We asked for full exchange under warranty.
The engineer agreed and placed the machine for exchange on 10th oct 2017 due to further complications if the machine doesn't after replacement.

12th oct 2017
I have tried communicating with the margao service centre to provide the complaint registration no.
However the detail was not provided

25th oct 2017
Due to diwali and other hoildays during the week no action was taken.
I felt something fishy when the new machine was not delivered.
I raised another ticket on 25th oct 2017 with no. [protected].

26th oct 2017
The same ifb service engineer called and inquired about the complaint.
I repeated the whole ordeal again.
He said, he check with the service station and reply.
I have again called the ifb customer care no. Stating my plea.
The gave another contact no. Of the service station
Contacted the no. And they asked for another one day to respond.

27th oct 2017
The reply comes that since the product is order from flipkart website, the serial no. Is not traceable and hence they will not able to provide the exchange the product under warranty.
The flipkart customer care was unavailable over the phone.
The flipkart query was raised through mail.
Again the used the same ticket no. Of ifb and sent a mail to them.

28th oct 2017
The flipkart and ifb appliances responded to the mails and their further queries was answered.
It was resolved that the matter will be sorted by flipkart on 30th oct 2017.
However no such response came from ifb industries for the same.

30th oct 2017
I have received a mail from the flipkart that the matter will be resolved by 31st oct 2017.
On this, i also received a call from the ifb service engineer that the new product will not be provided under warranty and he is ready to replace the part. I said to him no thank you.
I will raise the matter in consumer redressal forum.
He calls me after five minutes and states that the product is put under exchange, but he cannot confirm when it will be replaced. I said that i will address the matter under consumer redressal forum if the matter is not resolved by 3rd nov.

I would be obliged if this forum will help me in resolving the issue.

Thanks and regards

Darshan panicker

I brought s asus mobile
I received a defective one i requested a return but there is no response for me
Now a days flipkart are selling defective product. Before buying i trusted the only website flipkart. But i get totally depressed my money wasted in buying the product tthrough flipkart. I spented a money i need a worthy product and i need a replacement. If replace is not possible i will file a consumer complaint about cheated me by flipkart.

Dear team
I have been ordered for trolley bag (https://www.flipkart.com/safari-mosaic-check-in-luggage-31-inch) and received the same on 23rd oct, post that i felt the bag size was quite high than i expected and taught of return it, before doing so i called you customer care executive and explained my query he offered me for replacement of getting 26 inch bag which size can fit as i expected and he made replacement request for the same. (Order id - od[protected]

After the changes done i can see from the tracking he has been ordered for the same bag again that is 31 inch, again called another executive and she said dont bother about what it showing in website as we only deliver 26inch bag, but i have not received the bag so far and again when i called your executive on 28oct he said it is not possible for providing 26 inch bag if you want can proceed with 31 inch bag, after i explained my pblm he has given me a choice of cancel the order and getting refund and as he processed the same

Post that i have made new order for getting 26inch bag and received as well (Order id - od[protected]

And now your team is saying that is not possible to process refund for 31 inch bag.

My question here
1. If its not possible for exchange with another size bag why your executive has accepted it?
2. I have called 3 of your executive and 2 outof 3 agreed for exchanging with 26 inch bag and another one agreed for refund and now why it is not possible?
3. After the days gone they come up and said its not possible for refund or exchange how come they cheat like this?

I am so much clear with what i have asked for and you can cross check with call recording as well
As i want refund should be processed

I paid amount for order (Order id: od[protected] on 17 oct 2017 but not yet delivered the order and no intimation about reason for delay. Pls help me.

Date of the incident: 17-oct-2017
Expected date of delivery: 24-oct-2017
Postponement date: 25-oct-2017
Again postponed : 30-oct-2017
The good was reached to the courier partner in our location but they will not processed. I have asked flipkart to send the courier partner contact number, but they have not responding. Pls arrange my goods delivery or help to give their contact number and location and i will collect it.

Pls resolve the issue as early as possible

Od[protected] order id
Seller : omnitechretail
I ordered one microwave from flipkart on 20 sep in big billion sale which was scheduled to be delivered on 24 sep but till 20 oct they didn't deliver even after writing 8 mails and many calls. After calling help desk, they told it can't be delivered to my address as they aren't able to locate my address and asked me to cancel it. After cancellation, i got an update as my money will be returned within 6-8 business days.
Now it's already been 8 working days and my money is still not refunded. I even didn't get any notification about on refund. I have no idea about what's happening around.
Flipkart have been playing with our hard earned cash. I want them to pay me my money + compensation for holding my money for 1.5 months.

Sir/madam,

With reference to order no. Od[protected] dated 26/10/2017 @ around 22.45 hrs, we have ordered mobile hand set branded motorola model moto e 4 plus, colour iron gray for the value of inr rs. 9599/-, in this connection we have received a message regarding shipment the consignment on 27/10/2017 and the same will be delivered us on that 30/10/2017.

Based on your message we have tracking my order no. Od[protected], it seems that reached the destination on 30/10/2017 at the delivery location. But as per the courier personnel not yet delivered. We have called your customer care executive through[protected] on 30/10/2017 around 17.00 hrs, cc - executive replied that the consignment will be delivered and it has been reached your location. But still not yet received the same. So we request your good self that kindly look in to the matter and do the needful in this regard

Ordered by mr. Sivakumar m - +91 [protected]

Hi i have purchased and cancelled the samsung galxy phone of rs. 20590/-
From bajaj emi card. But as per bajaj two times flipcart has deducted the amount of from my emi card and they have not canceled one. Bajaj insisting to check with flipcart that second time purchased one is not refunded and it is not cancelled.

And your call center guys are not giving any clarifications through phone
And iam not happy with flipcart service being old customer

Attached the bajaj emi details with amount for your reference
Kindly check the and resolve the issue and send an email confirmation of refund details so that i can write to bajaj for cancellation.

As the due date is approaching the amount will be deducted from bank of which i have not purchased from flipcart.[protected]

Regards
Raghavendra
[protected]

I almost have talked to you more than 100 times for replacing this mobile which was delivered on 16th october. Each time i was asked to visit the service centre but the problem never got resolved. You have delivered a damaged product and are not considering it when a complaint is being registered. I want my mobile to be replaced immediately. Never expected such a bad service from flipkart. How ignorant you are towards your customer's complaint. Deeply disappointed. I would even suggest people not to choose flipkart for online shopping

Dear sir,
I ordered moto g5 plus with one year buy back guarantee on 16th oct 2017 order i'd is od[protected]. I paid total of rupees 11080 from my hdfc credit card. I cancelled the order on same date for which i only got refund of rupees 10997 which is the price of mobile. And i did not get refund amount of 83 rupees for one year buy back guarantee. Please give me refund as soon as possible

The refrigerator was bought under buy back of my old refrigerator. The new product was delivered on 2nd october 2017 and my old working refrigerator was taken back by same team who delivered the new one. On 3rd october the hitachi service engineer (Nine nine eight seven one four zero four zero zero) who unpacked the refrigerator found the supplied refrigerator damaged in transit. One side of the refrigerator is having dents and paint pealed off. The same was not commissioned by him and i requested flipkart for replacement. Since 3rd october i have been talking to flipkart on the toll free complaint number almost on daily basis but the replacement is still not approved. Hitachi service engineer once again visited my premises on 5th october to see that the refrigerator is not replaced yet.
Flipkart back end team cancelled my old replacement request and raised a new one on 22nd october and informed that a technician visit will take place by 25th october and afterwards the unit will be replaced. Once again i received a call from hitachi call center (Nine zero two nine zero seven zero seven four nine) to confirm if i have received replacement from flipkart. The service engineer or hitachi call center states that they have no role in replacement of the refrigerator and are no more interested to visit as they say they have already taken the photograph of damage and have uploaded.
Even after one month of receipt of damaged product my request for replacement has not been honored by flipkart and every time the call center representatives are giving me new dates after 48-72 hrs stating that the back end team is already on the job and will revert back. However i feel bad for the poor response/ no system of complaint escalation. No one authorized to talk to the hitachi mechanic/ accept photograph taken by me of the refrigerator/ not approving replacement request without technician report. The technician who visited me does not have any access to flipkart/hitachi website.
I am being forced to live without a refrigerator after my old one was taken back and a damaged refrigerator is dumped on me.
No one to accept my complaint. My contact number is (Nine nine two zero zero one eight eight two one)

Tracking id : fmpp[protected]

This was supposed to be shipped by yesterday, 31oct (9:00 pm), but as guy called late and that was my leaving time from office. I told him to deliver it on today i. E 1 nov in morning. Its afternoon no sign of calling him back to me.

Doing continuous follow up, but he's not picking call too. Can someone please manage this stubborn guy?

I ordered a trimmer from flipkart order id od[protected] on 17th october that was to be delivered by 28th october 2017. The product was paid and reached the nearest hub on 25th october 2017, but the delivery was never made, even after multiple calls to customer care, no action was taken, today on 1st november there is still no trace of my order. Flipkart just keeps on extending date of delivery after every 2 days.

As the product was ordered during festive sales, other websites like amazon and snapdeal also offered discounts on similar products, and unfortunately i chose flipkart, now i regret making that purchase.

I purchased IFB fully automatic 6.5 kg washing machine on 17th October 2017 from Flipkart. It was detected with a faulty part by technician from IFB and hence installation never got completed. Since then I have called flipkart every 2nd day but no one came to see or pick the faulty product .

I have request for refund on 23rd still my order is not picked by the flipkart no techincan come to see the product & they are canceled my refund request why?
1 sofa foam quality is very poor.
2 seating is not proper spring is not proper.
3 sofa is only covered with clothes there is just a layer foam u can easily feel wood.
4. Kusan r also not good.

I request u please take sofa back and give refund. Althought it's very late in pick up please do the needful in urgent basis.
Flipkart is making people fool & cheating with the customer. Very bad service request you dont buy anything from the site.

Dear sir,

My subjected order issue is pending from flipkart of more than two months. Now i am tired of this things. Even in their customers service number is always busy even though i try daily. I mailed so many times but they didn't respond on that. Please help me ASAP.
We were order in flipkart but at the pickup time some third party taken stuff and than after no any tracking and flipkart blamed us to track the material. And when we get the detail of return pick it was taken almost three weeks. I think flipkart is playing with us. Everytime they come different excuses and now, i am tired with all this.

Please help me to get out with this. I am in canada and my family don't aware of all these process. Please do the needful as soon as possible...

Regard
Gunvantbhai
[protected]

Phone getting hot below the camera and screen is getting hot, whole screen
Warms temp. Is variable some time more and some time less, in cold season.
What happen in hot season. And device is shlow as compare to configuration. If micromax has ready to replace why flipkart ignored to refund/replacement. Flipkart intentionally waste time 7 days.

How you deside technician is perfect and it is 100% correct, without call and asking customer you close complaint refund he was told here you will get call and not closed issue, can i go in public and ask them to touch phone and check it is cold or hot, make video and go to consumer forum. I want to copy of technicians report.

I had ordered a sunsui ac on 13th oct 2017, which was to be delivered on 19th oct, 2017. Still now today the date is 27.10.2017 there is no response from flipkart about the status of the product. They are mentally harrasing customers all the time when i called them. I have already paid through online banking.. They are just fooling by making new promises with new delivery date. Please help flipkart consumer forum pls,
We have placed an order
(Order id
Od[protected] item)
Order date
Fri, oct 13th '17 10:23 pm
Total amount
₹17, 748through credit card
On 13th october in flipkart and the scheduled date of delivery was mentioned on 18th october. We waited till 18th and no one called or delivered. We have already raised an issue with ticket no - gati courier[protected], which promised us that the order will be delivered by 20th, however that delivery timeline was also missed. Finally on 20th, flipkart promised us that date as 24th and today being 27. We are utterly fed up with the delivery date shift and they courier and flipkart have no responsibility towards its customer product delivery.

I have ordered 2 sneakers flipkart @ 26th on best deal. Happy with deal and tell as my friends. After payment complete successful. Before shipment 1 order will cancelled. I raise complaint customer care. He tell apologies. It's ok. Again 5day after another one also cancelled raise complaint unsatisfied with flipkart only transaction purpose deal open on flipkart complaint finally again apologies next time this type of issue not come. Today i book another deal time someone product payment successful. Reputedly now order cancelled refund. Extremely unsatisfied to complaint customer care simply tell sorry for inconvenience... Seller end cancelled we are not redeal the same price. Flipkart continues this type of issue... How can i noted higher level or customer solutions... Kindly help...