Flipkart Complaints & Reviews

Order id - od[protected]
Incident: in[protected]

I have ordered alcatel pixi[protected] gb 7 inch with wi-fi only tablet on flipkart on cob method. And the order was cancelled from flipkart side on just one day before the expected delivery date, saying that there was mismatch in the pincode by the seller. I even don't understand that is a real issue. When i contact flipkart through email also i did not get any meaningful answer.

Below are the email responses from flipkart side.

*

Hi mahesh,

Order id - od[protected]
Product - alcatel pixi[protected] gb 7 inch with wi-fi only tablet

Thanks for writing in.

We understand your concern regarding the delivery of your order.

We are sorry to let you know that your shipment with tracking: 'fmpc[protected]' was cancelled as the shipment has been misrouted to different city due to incorrect pin code.

If you still wish to buy the product, please place a new order with the correct address so the seller can make sure that the item is delivered to you.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

We hope you'll understand.

Regards,
Kajal dawra
Flipkart customer support

*
Reply from my end

Hi team,

Please update on below concerns. Check the below screen shots. First one is the latest order which you said it is incorrect address. Below is the same address which i placed order and received it some time back.
[�if you still wish to buy the product, please place a new order�with the correct address so the seller�can make sure that the item is delivered to you. ]
I did not entered any incorrect address, i want apologies for making that statement. There is no incorrect address in the order, every thing was fine. If any issue occur at shipment side, you people have to correct it and make the delivery happens. I think flipkart is doing some gimmicks here.

Awaiting for prompt response.
Regards,
Mahesh modukuru

*

Their reply to that

Hi mahesh,

Order id - od[protected]
Product - alcatel pixi[protected] gb 7 inch with wi-fi only tablet

Thank you for writing in.

We understand your concern about the above product.

We? Re sorry to let you know that the shipment has been misrouted to different city due to incorrect pin code.

If you? D still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address. You can place your new order by clicking below link:

https://www.flipkart.com/alcatel-pixi[protected]gb-7-inch-wi-fi-only-tablet/p/it...⇄

We? Re working closely with our seller community to make your shopping experiences on flipkart seamless. If you've any query, please feel free to write back to us and we'll assist you in the best possible way.

Hope you understand.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Regards,
Rajwinder kaur
Flipkart customer support

*

Their reply

As we have already informed you in the earlier mail that your order could not be delivered by the seller? S partnered courier service provider due to a mismatch in the address and pincode you had mentioned when you placed the order.

If you? D still like to buy the item, you can place a new order with the correct address and pincode so that the seller? S partnered courier service provider can deliver your order.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hope you will understand.

*

My main 3 concerns are below ones.

1) i choose order on cob option, ordered and provided correct address.
So order id generated and proceeded to next levels.

So this is valid order

2) and this valid order was cancelled with out my mistake, the issue totally between the flipkart and seller side or shipment side. I do not have any fault in this. Flipkart cancelled this order with out informing.

Valid order was cancelled with out my mistake

3) why order was cancelled instead of delivering again the same product, since it was valid order and some special discount applied on it at that time and may not applicable at later and i can not get the same product at the old price.

Why order was cancelled instead of resending.

Please let me know any answers

There is an error in updating the system by executives raising a return request due to which product isn’t being picked up from my house. It has been repeated 3 times. Inspite of mentioning that if a product has been washed and quality after wash of the garment is a problem, return has been rejected and executives fail to mention while creating a return request that the tag won’t be provided while returning the garment.

Order id: od[protected]

I am fed up with the services of flipkart from last 7 days day didn't delever my phone whenever i complaint reagarding this they just raise a complaint and nothing has improved.
My delivery date was 24 th oct 2017 than they increase after complain 26th oct than again not delivered in 26th they again register fresh complain and told me to till 28th again not delivered in 28th again i complain they told me it will deliver by 30th again not delivered yesterday,
I complain today again and they told me to wait again for 1 day.

Dear sir,
Very first time i ordered 8 channel cctv from flipkart and i received the shipment. But product has some issues. 1) product looking used with many scratches 2) dvr screw missing 3) connectors missing 4) camera movement issue 5) color mismatch. I requested for the replacement and its approved and i got replacement shipment also but when i took old shipment to return then ekart courier rejected my shipment giving reason that you didnot mention issues properly. Ok i make again replacement request by calling to flipkart and i got new replacement. When i went to collect again to ekart they told same that you didnot mention your issues. We didnot get any update from flipkart. And they rejected my replacement again. I called flipkart and reconfirm that i mentioned all issues properly but still ekart is telling we dont have any verification from flipkart. Ekart told me to request again for replacement what is this? I cant keep waiting my clients this much time. Ekart and flipkart are not supporting me. Please do the needful.

Hi,

I have brought infinix note 4 mobile from flipkart, the mobile was defective so i requested for return, its took so much time for pickup and then i got message that after pickup i will get new mobile in one day but i have not received the mobile then suddenly i got message that your refund amt 4500 is credited in your gift card (4500 is value for my old phone which i exchanged with flipkart), my concern is why the amount is credited in gift card why its not credited in bank account?

3599 which i paid for infinix note 4 is yet not credited in my account, everyday i am calling customer care they said resolution will happen by today eod but nothing is happen, its almost 15 days but amount yet not credited in my bank account.

Paramjeet singh from customer care was not ready to transfer call to senior person as he said senior person is not available, i asked him why they are not available in office timing he has no answer for same.

Every time i am getting call from flipkart and they are saying resolution will happen by today eod but nothing is happen.

One of executive told me it will take 6 business working days, its almost 15 days i have given but still waiting for amount to be credited in my account.

The experience with flipkart is really bad and from next time on wards i have to think 100 times before purchasing from flipkart.

Please do the needful for same as i am really frustrated now with calling to customer care.

Thanks& regards

Regarding Perfect home bed from Flipkart,
Order id: OD[protected]
I returned the wrong part delivered from the Flipkart on 28th oct 2017, Saturday.
But till now i didn't get any information or call from Flipkart regarding this issue. Simply they are postponing the resolve date for this issue.
And in the Flipkart app also i couldn't able to track the status of return and refund process.
Flipkart cheating me simply postponing the resolve date.

Sir/madam,

With reference to order no. Od[protected] dated 26/10/2017 @ around 22.45 hrs, we have ordered mobile hand set branded motorola model moto e 4 plus, colour iron gray for the value of inr rs. 9599/-, in this connection we have received a message regarding shipment the consignment on 27/10/2017 and the same will be delivered us on that 30/10/2017.

Based on your message we have tracking my order no. Od[protected], it seems that reached the destination on 30/10/2017 at the delivery location. But as per the courier personnel not yet delivered. We have called your customer care executive through[protected] on 30/10/2017 around 17.00 hrs, cc - executive replied that the consignment will be delivered and it has been reached your location. But still not yet received the same. So we request your good self that kindly look in to the matter and do the needful in this regard

Ordered by mr. Laxmancibi s - +[protected]

Had placed order for oppo f3 plus order id for same being od[protected] on 17.10.2017 for delivery at pin code - 421103. Delivery of same was expected yesterday i. E. 30.10.2017 but got sms on 31.10.2017 morning saying "order cancelled as courier partner was unable to deliver on given address".

Previously also several shipments have been delivered at the above mentioned pin code through ekart logistic now all of a sudden how is it possible that they are not able to trace the address. Further why there was no communication from ekart if they were unable to locate the address & why flipkart has cancelled the order without informing me.

Hi
I have given order of redmi note 4 on 3 rd oct, still i not got product, i received a broken screen product, i given for return still i not got my product, same city misrouted it is showing, even i changed address, waste of your service, even that delivery boy not calling me to contact and nor i am getting delivery boy contact number to contact and take product,
Order id : od[protected]
Completely disappointed from your fraud service, disasters service, shame on you, in bangalore you cant deliver my product wast of you service, amazon is the best and good and awsome, i will support amazon in future, if i not got my product i will sue in court

Re: others:others_other [incident: in[protected]]
Melvin john
Customer support ([protected]@flipkart.com)
Hello,

This issue is about - unable to login to my account with 9* & email id l_*@*.com
Even if i reset password, and put otp which i received. It's says unable to login or update password.

I don't understand where does this order# came in between. And moreover it is not reselling at all. I have purchased it for my friend who does not have a flipkart account. If you want i can share his contact details for inquiry. Dont put false acquisition on customers like this. This is not fare at all. I am going to escalate this in public forums and to the consumer court for sure. This is going to teach you a good lesson.

I don't understand why are you deviating from the issue and providing irrelevant resolution. Please call me and explain me what you understood about the issue that i am facing. Explain me clearly what actions have you taken?

Who would be responsible for my flipkart first subscription? Kindly refund me my money if you cant resolve my login issue. Its been 2 months already.

Regards,
Melvin
9*

_
From: customer support
Sent: monday, october 30, 2017 4:49 pm
To: melvin john
Subject: others:others_other [incident: in[protected]]


Hello,

We'd like to let you know that your recent request has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use.

This would mean that any new order you attempt to place will also get cancelled. We are concerned and would like to understand the issues you are facing. Please reply to this email and we'll get back to you with an update.

Regards,
Murali t
Flipkart customer support
Flipkart customer support[protected]:18:58)
Hi melvin,

Order id : od[protected]
Product : redmi 4a (Dark grey, 32 gb)

Thank you for writing in.

We understand your concern about the above order.

Please be assured that we'll look into this and get back to you with an update by october 30, 2017.

We would like to thank you for your continued trust and support.

Regards,
Gautam narwat
Flipkart customer support
Your query[protected]:55:40)
I am unable to login to my account with 9* & email id
L_*@*.com
Even if i reset password, and put otp which i received. It's says unable to
Login or update password.

I have been contacting support for past 2 months to resolve this issue. But
The incidents which i raised are been closed without my consent. I dont
Know what to do next. What is the next escalation point?
Flipkart customer support[protected]:26:11)
Hi melvin,

Thank you for writing in

We understand your concern and we are sorry for the trouble you had to go through

Since you have not mentioned order id of product for which you are concerned about

We request you to come back within 72 hours with order details, so we can assist you properly.

Hope to hear from you soon

Regards,
Saurabh gaule
Flipkart customer support
Auto-response[protected]:20:04)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:19:59)
What's the status of my previous incidents?

Samsung 192 l direct cool single door refrigerator (Royal tendril red, rr19m1712rj-hl/rr19m2712rj-nl)

Dear sir..
Mai iss refrigerator order kiya tha but iss order ko mai cancel nahi kiya pata nahi kaise cancel hogaya apka compuney se cancel huya sir.. Bo apki compuney galti hai mai kuch nahi kiya.. Dekhiye sir jo order mai kiya bo mujhe chahiye. Mujhe pata hai ki flipkart ne paisa refound kardega lekin jiss bank se mai order kiyatha bo bank hold hogaya bo kabhi sahi nahi hoga.
Mujhe refound mat kijiye sir meri order mujhe dijiye pls.. Mai bar bar iss number se call kiya[protected] lekin mujhe help nahi kiya.. Pls.. Sir mujhe help kijiye. Thankyou..

My phone was sutting down but it was not changed. I stopped the request made by me three times the took out my ten days fine to change my phone so you are requested to change my phone so that. I can call the phone right.lets go I have run​ for twelve days today for my phone.

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly my email is [protected]@ gmail.com

Dear sir, my name is sai krishna mokkapati i have ordered shirt of order id: od[protected] on 28/10/17 and i payed after order booked in my account money is dedeucted showing transaction failed please do need full and i reference id of payment is:9115343 sent through andhra bank and deducted on 31/08/17 and consumer code:jadb[protected] and solution is to deliver item as cash recieved

I bought a fastrack sunglasses from flipkart which was sold by tech connect retail pvt. Ltd., khasra no. 435, road no.#04, lal dora ext. Mhipalpur, new delhi, delhi, india - 110037 vide invoice no. Faaagf[protected] dt:[protected] for rs.796 by cash on delivery which i received on the 20.09.2017. After using for hardly three months, the frame broke on its own.
What is the warranty period and how can i get this sunglass exchange?

I purchased Mi Band and Professional trimmer worth Rs 2000 or so in all for both.
Order ID: OD[protected]
They both were dead on arrival.
I want to return the items and get a refund of the items but no action has been taken by flipkart since a month on this and my money is waste.

I bought a tv for 32999 with no cost emi option on flipkart and they have given me discount on invoice but not on billing. Flipkart wont even respond properly its been more than a month after raising complaint but no proper resolution or explanation given from flipkart end. Contacted bank and they clearly explained that this transaction was converted into emi from merchant side. Please solve me issue with extra payment of 2000/-. Order id : od[protected]

Order ID: OD[protected]
Mon, Oct 16th '17 10:53 PM

I bought a Sanyo TV 43 Inch from Flipkart. It was delivered on 25th October, 2017.

The Sanyo company guy came on 25th October 2017 itself to install the TV and he unboxed it to find out that the screen was completely broken. He complained in Sanyo Customer care and also asked me to complain in Flipkart customer care for replacement.

I complained and a technician visit was fixed on 28th October, 2017. I waited for 4 days from 25th October to 28th October and no technician visited.

I complained again, and I was told to wait till 31st October, 2017 and now I am being told to wait till 3rd November.

They have delayed the deadline for the technician visit for 4 times.

Order Id: OD[protected], I have been ordered LG 32 inch HD ready TV but delivered micromax 32 inch TV. As I was not at home on the delivery day our family members have received it unknowingly. I have been trying for replacement since last 35 days. Every time I call customer care executive tells we have escalated your issue and our back end team will call you. I have not received even a single call from back end team. Please help me.

I placed order no OD[protected] on Oct 15th 2017 Redmi note 4 black 4Gb on Flipkart offer after all discount Rs10999/- (saving 2000/-) seller Truenet commerce & probably delivery on oct 24th 2017 but not delivered me & message that your order cancelled .no one person come at my home also call for delivery. No any message shipping no, courier name etc.
Flipkart customer service not response this issue & till today no action on Truenet commerce .All ready Truenet sell on Flipkart today, it means Flipkart fraud with coustmer on this festival offer never purchage with Flipkart