Flipkart Complaints & Reviews

I ordered a kurta set from flipkart for rs 602 in a large size. On just getting the delivery i found the size to be big and hence sought a smaller size. But on trying to create an exchange figured out that only refund option is showing. I checked the item for stock and the same seller is selling it in all the sizes but at almost thrice the price around 1600. On just getting the delivery, i contacted custoner care to solve my issue of getting an exchange anf not a refund but they were useless. This is cheating the customers by increasing the price and not allowing an exchange so that now the customer has to place a fresh order at thrice the amount that too on just getting the delivery and no delay on the end of customer. Such cheaters!

I ordered Steelbird AIR SBA1 helmet, color matt black, size 580 mm on 07/05/2018. Order ID: OD[protected]. I got the helmet delivered on 16/05/2018. However, the helmet is white in color when my order was matt black. Even the invoice that came with the packing tells product detail as Steelbird AIR SBA-1 series matt black. I am attaching images of both the helmet and the invoice here with the complaint for reference.

I want to reactivate my account...
My emailid :[protected]@gmail.com
Please do it fast..
Please contact me as early as possible..
I want to order one item so i request u to
Contact me through my email i'd
It doesn't showing me to reactivate my account. I am not satisfied with your services flipkart... For some people they are not showing an option of reactiving an flipkart account

I had bought sony ps4 pro 1 tb on january this year. I purchased it online from flipkart.com. Now my console has stopped working and when i approached the service centre, they say the warranty will not be honored as the dealer "micromini" is not an authorised dealer. Raised a concern with sony india and they also said the same. The mrp on the box is for rs. 32700/- now i am unable to claim the warranty, even though flipkart assured that their invoice is enough to claim the warranty. The dealer is also unable to reach and sony india refuses to help.

Hi. On 13th may i purchased google pixel 2 from hdfc debit card and then on 14th may i got to know that i will not get any cash back on debit card then i contacted flipkart customer care team and the adviser told me that i can cancel the order as i've not received the phone so i did the same. After cancelling the phone i got a text from flipkart that my order has been cancelled and also on my flipkart account refund status was showing as i got the text from flipkart so i was sure i will get my refund so i ordered the new phone again on 14th may morning with my credit card to get the cash back as advised by the flipkart customer care team.
Then on 14th may evening i got a phone from flipkart and i thought as previous order was cancelled so it's my new ordered phone and delivery boy confirmed the same he said that order is paid so i took the delivery however after few hours i checked my flipkart account and i saw me cancelled order was showing delivered status and my new phone delivery was also showing shipping status.
I was shocked and i didn't want to face any hassle so i contacted again flipkart team for the same and flipkart adviser assured me that i don't need to worry as on their system the status for 1st phone is showing return status so he said a guy will come to pick the 1st phone on 15th may and i'll get my phone as i've ordered the phone again from credit card.
I trust that guy and on 15th may i got my 2nd phone from flipkart and then i contacted again flipkart to know when will flipkart pick the 1st phone from my home and about the refund process and now flipkart refusing to give refund as they are claiming that i've received both the phone and you can't return this now. I have done everything with the assistance of flipkart customer care team and it seems even they don't know about their policy.
This is unacceptable and i will go further for this as i can't afford 2phone and if flipkart would not provide then i will go to ombudsman as i be got the proof of cancellation message and it was delivered by mistake from flipkart and i also informed about the same to flipkart and done all the action with the guidance and still facing too much problem. I have also escalated this to flipkart team and they said i'll get the call by concerned team before 16th may 10 am and now i am getting another text that i'll get call till 17th may and i think they are just extending the date so that they can find something to avoid refund as i've many evidence against them

I have been trying to buy redmi note 5 pro mobile since april. The sale has become a joke. What do you expect people to do when the cell we want and that isn't available? If you can't meet the needs then stop your supply all together. Any new products whose demands are high you put it on flash sale. This is ridiculous. Do you expect everyone to be tech savvy so that they can apply tricks to buy things? I'm in desperate need of a new cell phone but even after having money i'm unable to buy. Please resolve this situation asap.

I understand that the quantity is limited for this item but this is totally unfair that i have added the item in cart and while making the payment i get message saying that the item is out of stock.

I have read online, this has been happening frequently with many customers complaining that flipkart is offering "services" to only wholesalers who want to re-sell these items.

At least flipkart's other competitors are genuine it this way.

If you want to supply then supply, if not then do not even try to put a date for sale of the item.

Seriously?

I had purchased panasonic eluga i7 from flipkart with no cost emi offer available there. But emi has not been processed from their side. When i called them they told you has not selected emi option at the time of purchase even i received the message of emi selected for 9 months on my phone. I told him about message that i receive but they refuse that. They told we dont know what message you have receive but we don't have any record.

I think now flipkart is going to cheat the users again

I was trying to order redmi note 5 pro from flipkart sale i was able to add it to card then i entered my debit card details i received otp, i entered it and clicked on pay. But order wasn't successful because it went out of stock, but my 14, 999 rs. Are deducted from my bank account. And there is not any order placed in flipkart order section. I want my money back.

Money deducted:- 14, 999

For the past two and half month trying to book redmi note 5 pro but not able to book. Is there realy a sale, not even able to add to cart.

Already available in cart but not able to checkout, everytime sale in on always show out of stock

Is redmi or flipkart whos fault is this. Need a solution to this, i am writting this because lot of frustration.

Disappointed to the core.

I am really suspicious about flipkart and completely disappointed with your services. I have placed two orders for acer predator helios laptop one for me and my friend both in different locations. For both the order, different tracking ids are given and both are shown as invalid when i am trying to track through ekarts website. I am trying to solve it for past two days, the only reply i am getting is a scripted reply from your executives "it will be solved automatically".. No it has to be excalated and solved immediately. Are you kidding me i have paid over 1.2lakh and i am not even able to track my order. I need it to be solved right away and some higher authority or manager should call me and solve this because i ask the executives to transfer the call to managers... They keep me waiting for 7minutes and disconnect the phone. Very disgusted with this service. Amazon is way better

This is regarding order id od[protected]
I asked my brother to order honor 9 lite sapphire blue 3gb/32gb version for 9999rs during the first hour of 13th may. He accidentally ordered the midnight black version and paid via debit card. So after that we didn't want to cancel that because of the fear of losing the money. The product seller omnitechretail has 10 day replacement policy. We thought once we get the product we can lodge a replacement to get the sapphire blue version. The product was delivered on 14th may and when we wanted to opt for replacement, there was no option for that. Only return and refund option is available. We requested for return 4 times but everytime it is being rejected. The product comes under 10 day replacement policy so why can't i get a replacement of different colour? It would be beneficial for me if you guys can replace my honor 9 lite (Midnight black) version with the sapphire blue version i want.

My order id is od[protected] and i purchased haier refrigerator from flipkart, seller: omnitechretail and i paid 7k...

When i requested for returning the product or replacement, they are telling that there is not return policy they have and for replacement, they will send the same product, that is a big # service..

I requested three times for return the product but they are simply denying after taking money..

It is just like fooling people around for money.. I better should have used amazon instead. At least they have better service and return policy with complete amount refund..

I request you to please take this stupid product off and refund my money.. I will never ever spend at least on flipkart product and never recommend flipkart to any of my friends...

I ordered a skagen watch from flipkart on 29 the april which i recieved ln 1st may and when i opened the box. It was empty. Luckily i had made a video recording of. It. Since then i have been trying to. Talk to flipkart customer service but they are not helping me. They even rejected my refund request and nothing has happened till now here is the proof
Part 1 https://youtu.be/dqdQBB5lFR8
Part 2 https://youtu.be/ATM4pUOagT4

Ordered id
Od[protected]

I order oppo f7 phone with exchange of htc desire 828. When couries person came to deliver a phone then he check my phone and he said phone body is damage. This exchange offer will not be done.
But htc desire 828 - touch good, no crack in phone, software is good and body is also good.
But only one slide default that is sim door is broken and there is no problem in all three slot because from last one year iam using this phone.
This little problem you cancelled deal.

I had ordered samson C01U pro microphone for 6200 but in return they gave me AHUJA microphone.Now i want to return the product but the courier isn't taking it back plz kindly solve my problem. I am facing a huge problem with the money issue. Plz kindly tell the courier to take it back and refund my money b
ack.. I will be thankful if the my problem is been solved.

Sir,
I am nazeema beevi. I purchased an item (Watch) from flipkart. I got that item. But that item was damaged. I returned that item on 10 may 2018. You should collect the watch and i got a message from flipkart. But the payment was not received on my account. On my flipkart account, i got a message. The refund is done on 11 may 2018. But the money is not received on my account. So you should send my payment clearly.

Hi All,

This in reference to the constant follow-up with Flipkart service center on an ongoing issue of wrong product. I have ordered a Vivo V9 phone from flipkart which I got delivered on 11th of May 2018. Post unboxing it has been observed that there was an performance issue with the camera and camera being the USP of this product, hence I requested for a replacement on 12th mentioning the reason for replacement.

I have called multiple time since then on the product replacement and not getting a resolution on the same hence I have left with no choice sharing my concern with the senior leaders as I know you might be busy however request you all to please look into this and advise a proper action against the inconvenience I have faced.

History of calls which I have made:

Called up the contact center on 12th and requested for replacement I have been told there would be a technical visit which would be required as a procedure and I agreed to that and agent updated closed the ticket stating issue resolved on call which is not the case.

Secondly on 13th I was visited by a technician by jeeves would like to say the guy was not even looking like a technician not even properly dressed no communication skills and he checked the phone and said yes I can see a performance issue will write the same in report and get it replaced.

Post his visit I can see my replacement being cancelled stating no issue with phone and ticket closed.

Then I called up the contact center again 1757 and agent named Kanchan was assisting me however she was not able to help me she transferred me to escalation desk agent named Shrisha and the agent was not even polite and was not even ready to understand the concern no talking sense hence I requested her to transfer the call to floor manager (Sunil Chougala) and he after listening to my concern assured me that he will ask back end team to process the replacement without a technical visit again and make sure I will get the product on or before 18th as I am traveling out of country.

However, after checking and waiting after 24hrs still I have not received any update and got a message of technical visit which is really disappointing. As I spend around 35 min explaining the whole situation to Sunil and the team (Incident number -IN[protected]

Now today on 14th I spoke to three agents again and circling around the same story which is a real inconvenience. And then I have been transferred to a new floor manager Gaurav Jagtap and he has said the same story that he is escalating the issue and within 24hrs I will be getting a resolution.

Hence request you leaders to please look into the concern and get me a solution on this issue and would like to share a strong negative feedback for the agents whom name I have mentioned kindly provide a refresher to them on how to handle customer complaints and if customer is not happy with the product they should understand the concerns rather than keep on repeating the scripts they have been given.

Urgent resolution and revert will be highly appreciated.

I cancelled the shipment on 5th may, they promised to credit the refund money on it before 15th may. I have been waiting for 10days still no refund credited to my account. They simply saying refund is processed from seller side, but they are not giving me transaction i'd or arn number please refund my money i'm a trusted customer of flipkart have been using for more than 4yrs. Dont lose customer like me. Pleawe refund my money
Return id:[protected]
Sanjay kumar
Email:[protected]@gmail.com

Hi, please start my laptop replacement process soon as hp care declared doa for this laptop against case id [protected]. Hp care already sent doa copy to flipkart then why you guys taking so long to process it. Pleaae after so much harassment i am making my final request to flipkart please please initiate my laptop replacement immediately.
Order id od[protected]