Flipkart Complaints & Reviews

Hi
Order - od[protected]

I have ordered one bean bag on 3rd oct 19 and the proposed delivery date was 16 oct 19. Still the delivery date is 16 th in the system and there is no proper ressolution from the team. Tried several time through call as well as mail to get the item delivered or to cancel and refund the amount, but no hope.
Surprisingly each day that means almost 10 days from 17th i get a responds on my mail or call saying you will get a solution in 24 hours of time and over all it is 240 hours got over with no solution. The exicutive says you can cancel the order once the item get delivered and just imagine how irresponsible the answer as the item is in no man land from 16 th oct 19.
Is anyone around can help on this. This is such a painful treatment by flipkart to it's customer,

I had ordered Asus rog2 mobile on flipcart on 12october and today it's 28th October and it's not yet delivered nor it's showing that it's is packed yet I am not getting any response from flipcart regarding this they are just ask time. It's now 20days deliver it ask fast as possible. I dint except this kind of bad experience from such a famousss site... And it's urgent as it is Diwali. I have almost lost the hope from flipcart u guys don't do the same pls, pls help me ...

Order no. Od[protected]

— product delivered on sep 24 2018
— product returned on oct 1 2019

Flipkart claims product not returned.

What happened on that day?

Flipkart delivery agent picked up my product told will get confirmation message after 10 mins. I left the place (Purely on trust that i had on flipkart with my previous return experiences) but after sometime i got the message as returned could not be picked up

This is clear cheating by flipkart delivery agent as product is expensive.

After weeks of email chains and on call discussion, flipkart rejected my refund request saying it was my mistake

I'm just getting the date day by day but I'm not getting any resolution from the customer service executive nor the back end team. As I can see the product status from 6th to 14th of oct. Why I'm not getting any resolution and why the product doesn't get delivered to my shipping address ? Whenever I call the customer service executive they can't provide me the details they just say me you will get a call from the back end team and I don't receive any call from anyone. I received a mail in 20th of Oct (Sunday) the mail is below mentioned. Hi Hammad, We tried to get in touch with you on [protected], [protected], [protected] to discuss the issue about your Mi Neckband Bluetooth Headset with Mic with order ID OD[protected] but couldn't reach you. We’ll try calling you again within 4 hours. Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email. We hope to hear from you soon. Thanks, Preeti Puri Flipkart Customer Support But after that I didn't receive any calls from the team. As the product has been delayed for more than 20 days around. Let me show you something else too. I just received the mails as mentioned below. Dear Customer, We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 26 Oct, 8:00 PM. Thanks, Flipkart Customer Support After that again I received a mail as mentioned below Dear Customer, We apologise for taking longer than expected to resolve your issue. We request you to provide us time till 28 Oct, 8:00 PM to get back to you. Thanks, Flipkart Customer Support But today also I didn't received any calls from any team. From 9th of Oct I'm raising complaint but yet no resolution provided. It just that the date gets extended but I don't get any resolution. Kindly deliver my product asap. Regards Hammad Wahedna

Flipkart is not returning money to my gift card if I return some items. They just eat it up and when I call the customer care they just blubber something as if they dont have proper training. Not sure how a company like Flipkart is cheating customers to such extent. I would like to sue them . I have necessary proofs

Till now I have called the customer care hundreds of times, still the issue is not resolved. they just say that they have credited amount to gift card/wallet . however when i see my wallet, money is not there. I also tried adding all my gift cards to flipkart back again in the hope that somehow the money reflects, but in vain

They are a big cheater in the name of E- commerce. Please let me know how to sue them

I ordered oppo f11 pro aurora green color from flipkart on 17 sep 2019. It was delivered on 18 sep 2019. When i opened the product i found the it is different variant from which i ordered. I was oppo f11 fluorite purple. On 19 sep 2019 i placed a return or replacement request which was cancelled by the flipkart. After that i placed several requests for return or replace but every time they cancelled the request. Now they are stating that return time has been over. Now i have the wrong product (Oppo f11 fluorite purple) with the bill of (Oppo f11 pro aurora green). I have mailed them several times, posted on twitter handle of flipkart, several times i have called to customer support but no resolution came up. The wrong product which i have is still sealed packed. I have not opened the seal of the box. Please help me to return the product.
Oppo f11 pro aurora green price is 21990.00
Oppo f11 fluorite purple price is 15990.00

On 22nd October, I called Flipkart agent before placing the order about why the 10% instant discount offer is not applying on my order placed through my SBI Debit card, he told me, he will raise an issue regarding it and I can place my order and I will get back the resolution within 25th Oct! On 25th Oct, they called me giving a new reason that, the offer is for only 1 order and it has been applied on my previous phone which I placed its order but I cancelled it later! I told him to kindly go back and check once again, the offer didn't apply for that phone too that's why I cancelled that phone! He told he will escalate this issue and told me to wait for few hours! They didn't call me back so I tried like hell in chatbot to get the call back & then they again came back with a new reason that, it's about the bank problem, contact them! They fooled me by convincing me like that! I thought, ok let me call bank itself! That bank fellow is telling, it's not their responsibility, everything is in merchants hand & when I told the same about this to Flipkart agent again(after trying so hard to get call from them!) He told me, I will look into it, and I will get you the resolution by the end of the day for sure! I waited for more than 10hours to get call from them! But nope! I was wondering, how many days they will do like this and today(after 2days of their promise!), they called me and now they are again back with a brand fresh new reason that, the offer is valid from 26-29th Oct! Seriously?!!! How can terms and conditions change as per present date?!! So according to them, we(customers)were becoming fool looking into the Diwali festive offer which commenced from 21st-25th Oct in which for selective phones, there was 10% discount offer which was CLEARLY MENTIONING everywhere including on products page! So, when I spoke with them revealing their cheating strategies, the lady supervisor named, Manveet told me she is not ready to help me and this is her final resolution! After making me wait for 1 week, this is her resolution, indirectly agreeing that, yes we the Flipkart is cheating you and you better know that I won't resolve your issue because I know it's our cheap cheating marketing strategies for fooling customers and not ready to accept our mistakes openly! I want you to punish them by fining them and telling them to ask proper apology and return my respective discounted amount! I hope you will not support Flipkart for making profit but support customers for fighting for our rights! Thanks!

Hi All,

this is to highlight the fake doings of flipkart on its platform towards consumers. As we have purchased product mobile motorola one action 128GB on 9th Oct, and after using it for just 5 days we found defectes in phone and we raised replacement complaint on 14th oct.

and then flipkart is saying they will arrange a tech visit and then will decide if replacement is given or not. so when the technician came on 18th oct. he gave wrong comment on the reports like he did checkup only 10-12 mins and in reports he written he has done 30 mins check up. which is very far from the reality.

and after that we raised complaint regarding this because they have rejected our replacement request based on technician fake comments. so after our complaint they arrange another tech visit and this time also it happened same fake comments from the technician.

And now they are saying as their internal team have updated they we have to visit service centre and get your phone repaired.

but our new phone is causing problems so why should we repair it when it is new.

if new phone is getting repaired within 10 days then in one year it will get repaired 10 times and like this phone will not survive more than 1 year.

we have not bought this phone to get it repaired every 10 days.

complaint number for flipkart :

Incident Id - IN[protected], i have also attached techician report .

I Request indian Consumer Forum to please take this forward and get us our money back. as we are not at all using this phone.

Please help.

our Hard Earned Money is in danger.

As per the flipkart affiliate policy that referral fees only be transferred when the total due will be 5000/- or more.

We have successfully completed this condition and in april 2019, we have earned more than 5000/- approved payment & the amount should be transferred in our account in august 2019 (Completion of 60 days). But the amount was not transferred in our account in august 2019. Currently, my approved amount is 8, 750.

We have mailed several times but nobody had replied and we have also submitted an issue in affiliated programs contact us page, but they have not replied to us.

They are not providing any support and not even there is a number to contact them. We are hopeless and helpless. Kindly take the necessary actions against. We have worked very hard and now we are not getting our hard-earned money.

The product was supposed to be delivered on 16th oct, but due to lack of cash the wish master said that he would bring the card machine and deliver it on 17th oct. Next day he came with the machine and while he was using the card to make the payment the amount got deducted from my account but the wish master said that it is not through to the sellers account. This person told me that he will cancel the product(which is completely wrong) then if the money is received by the seller then they would refund it within 24hours. I did not have any option so I agreed. Now I raised the issue which was supposed to be resolved by 24th oct 2019 but they extended the date to 28th oct. But still no information has been provided as to where the money went. I have called the customer care 50 times but they are very incompetent. I do not understand that just to let the customer know that whether they have the money or not, they are taking so long. I'm fed up waiting. If I don't get the required resolution by 31st oct, I will be forced to take legal actions against the company. I have all the proofs required.

I ordered Samsung TV on 4 October 2019, which was supposed to come on 26 October 2019, but did not arrive until 26 October 2019 and when I started watching from 20 October, neither the order pack was showing nor the shipment was showing anything. Was not even showing when I spoke on the customer care number flipkart they told me that the technical team will talk to you, nor can the technical team ever talk to us, or those things about our goods He was able to tell a clear solution and today I am presenting this thing which is very condemnable.i am facing problem because after 23 or 24 days when my tv samusung smart 32 inch didt come on my house all family memeber always asking where is tv what happen
name of product-samsung smart tv (32 inch)
my register number on my flipkart is-[protected]
my register email id on [protected]@gmail.com
my contact no-[protected]
name -trilok

I HAVE CANCELLED My Orders OD[protected] ON Mon, 21st Oct 1:16 pm I HAVE NOT RECEIVED MY REFUND YET AND STATUS ON THE FLIPKART WEBSITE IS -Your shipment has been cancelled. ₹999.0 as refund will be added to your MASTERCARD Debit Card 518375******0096 by Oct 21. I HAVE ESCALATED THIS MANY TIMES BUT EVERYONE FROM FLIPKART IS SHARING DIFFERENT INFORMATION. FEW PEOPLE FROM FLIP-KART SAYS SELLER HAS NOT RECEIVED THE AMT AND FEW SAYS CHECK UR STATEMENT BUT NO ONE IS HELPING, .

I ordered a redmi note 7 pro phone 4/64 during diwali sale and the wishmaster brought an open phone, the carton was opened, there was no plastic covering, the phones seal was also broken, the phone cover / plastic cover over screen was also removed and the literature and other cover were opened, the phone was in used condition. The wishmaster was forcing me to take that phone as it was opened by mistake.
Now i escalated the issue to social media twitter flipkart and they asked me to take that phone and then raise a replacement phone or cancel the order, i am amazed that these people instead of punishing the seller they are penalising the customer and asking him to take the opened / used phone. This is the kind of fraud they are doing

I don't know why Flipkart shows tracking Details that is in real doesn't exist ..I mean if I put that AWB number in ecomxpress courier tracking it shows AWB does not exist ..since it happen from the day I booked infinix hot 8 ...

15 days passed already ..neither the courier boy contacted me ..

I need it to be fixed asap

Details as follows

[protected]

I did online shopping from flipkart on 3 oct 2019. The last date to reach was 19 oct. I have been calling continuously since 15 oct2019. It is said on behalf of the customer care that it will be delivered in 24 hours but today it is 28 oct 2019 has not been delivered yet. This company gives us wrong information and i have mental being stressed. - his order id.. Od[protected]

I ordered a fridge on 20th oct 2019. Scheduled delivery was on 23th oct 2019 by ekart. My family was waiting at home to receive the delivery.. But they didn't turn up.. I called the delivery guy at 5pm he said he's on in his way.. It's 7pm n still didn't turn up so i called him again but his number is switched off till date.. I called flipkart raised an issue n was promise that on 28th oct the product will be delivered. Now today when i called they said they are still not able to track the order and will deliver by 31st oct for which i said to cancel the order. They said it can't be cancelled as its out for delivery.. All i want is my refund as i need to buy the fridge asap n also need to be given compensation from flipkart for the inconvenience they caused

To flipkart,
I have wasted more than 3 hours talking to your executives. I feel cheated
And you cannot ever compensate me for the time that your team has wasted.

Your delivery agents are frauds. My delivery date has changed twice. They
Have rescheduled my delivery as per their own will and written it as
Rescheduled by customer. My product shows "out for delivery" for more than
3 days now and i still haven't received the number of the person who's
Delivering it. Today i got a message saying that my shipment has been
Cancelled. This is a huge disappointment.

I live in the capital delhi and this is your condition, i cannot even
Imagine what would have happened if i ever lived in a small town. I am now
Fed up, exhausted and frustrated from the mechanical answers that your team
Is providing. I am not cancelling the product only because i want to see
What happens to this complaint. It is highly unprofessional and if such an
Attitude continues then i don't see how you guys can ever even imagine
Competing with companies such as amazon which offer one day delivery and
Actually stick to it.

The email id [protected]@flipkart.com was supposed to resolve the issue within 24 hours. It has been 2 days since then.

Yesterday i got a message from flipkart saying that their delivery executive is on the way with the product. Complete lie. I still don't have the product and i have no idea what to do.

My entire mood for diwali has been spoiled. Thanks to your incompetent.
Mechanical and misinformed team.

I ordered a glen gl 4021 550 w mixer grinder white from your site and now when the product has arrived, it is model no sa 4021 500 w. The bill is for gl 4021 550 w. The bill clearly states a 10 day replacement guarantee but there is no option like that on the order page, only a refund option is showing up. Please look into this issue as i have already opted for a refund but i would really like a replacement with the product i actually ordered.

Sir, purchased asus vivobook dual core 8th gen lap top. Order id: 0d[protected] invoice no: fac9dz[protected] dt 09.10.19. Lap top system is very very slow. Given to your authorized dealer in numbgambakkam. Even they changed the os. But still no progress seen. Very slow to open files. Not at all satisfied. Request you to kindly replace it with new one.

On oct 22nd '19, i ordered a philips hp 8303/06 hair straightener priced at ₹849 on flipkart website and it was a flipkart assured product. Today (Oct 28) they delivered the order but the product they delivered was a trimmer instead of the straightener. Even though i purchased a flipkart assured order, still i received a different one. No replacement option is provided for the product only refund option is there.

Order no: od[protected]